Active Advisories
The Kona Pool will be closed for renovation between August 20, 2018 and October 5, 2018. Access to Kona Pool amenities such as water slides and whirlpools will not be available during the closure and there may be noise in that area during daylight hours. Guests will continues to have full access to the resorts other swimming facilities including the Lagoon Beach, Kohala Pool, and the Ocean Tower Adult Pool.
Overview
Explore tropical gardens, view abundant wildlife or cruise in a canal boat at this full service oceanfront oasis on the Kohala Coast. Go to play, relax, rejuvenate or discover something new. From the 175 ft twisting waterslide to the 12th hole of the Beach Course, this resort is a destination within itself.
Resort fees include
- Internet access in room.
- Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower.
- Unlimited DVD Movie Rentals (2 at a time, in your specified tower).
- Local, toll-free, and credit card calls with no access fee.
- Discount on beach toys at the Saltwater Lagoon.
- Classes in the Kohala Spa, Subject to Availability.
- Discount on Hawaii Nautical Sailing on the Spirit of Aloha Catamaran from Anaeho’omalu Bay.
- Complimentary photo keepsake by Storibox.
- *Daily Resort Charge and inclusions are subject to change without notice and restrictions may apply.
Check in
4 p.m.
Check out
11 a.m.
Rooms
647
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Resort view
- Palace tower
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Climate control
- Lanai
- Seating area
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request, $)
- Safe
- TV
- Turn-down service ($)
Amenities
Pool and ocean
Main lobby
Nui Italian
Kona Tap Room
Kona pool
Lagoon Grill
Dining room
Kona pool rope bridge
Kamuela Provision Company
Lagoon at sunset
Pool at sunset
Lobby
Location
Reviews
TripAdvisor Traveler Rating
Amazing Experience -the ultimate relaxation
Canadian T (Toronto, Canada) on Mar 28, 2026
We stayed at Hilton Waikoloa Village after saving our Hilton points for several years and it was incredible- scenery is wonderful you have the ocean view everywhere. We had an oceanfront room with a great view ever to see the dolphins in the morning. Downside- very limited food options and very disappointing Hilton Diamon benefits- the buffet for breakfast to use your credit is $ 60 and not worth it. There are restaurants in the rest of the village about a 20 min walk away or you need a car. Towel service was great and the pools and lagoon were so refreshing. Would highly recommend this place for a few days to relax
What a Disappointment!
Phun-seekers (Canada) on Mar 26, 2026
I should start off by noting this is a beautiful property. Unfortunately, that's about the only good thing I can say. It appears to me, hotel (resort?) guests are an afterthought. The property seems to cater to Hilton vacation guests and airline crews. Check-in was confusing. A sign (see photo) with the question "Staying at Ocean Tower?" I had no idea; it was my first (and last) time there. The line I was in was almost out to the valet area. A MUCH shorter line was for another tower. Also, there was only one clerk at the desk. Several stations but only one employee helping the 12-15 of us checking in. The biggest disappointment was the room. The room itself was OK...probably a little smaller than a Hampton Inn suite. But, I paid for an "ocean view." What I got was great view of the restaurant (Lagoon Grill?) and recreation concessions (see photos). The shower was nice. An other issue with the room was the noise from the tram. Hard to sleep with that. I almost complained about noise from the room next door until I discovered it was the PA system from the dolphin show. Worst yet was the incredibly loud DJ from a wedding. REALLY, REALLY loud. The room was vibrating to his screaming and sounds. I also found the room temperature too warm for me. When I tried to adjust the A/C to something comfortable, I discovered it could not be set below 68. See photo of staff response. A couple of things housekeeping did also confused me: (1) housekeeper decided to move my suitcase to the floor and stack my clothes on it (see photo) and (2) left me a roll of wastebasket liners on the bathroom vanity. Perhaps I was to empty the wastebaskets in the room. I am still unclear as to the purpose of the algae water feature on the ground floor. The property was grossly understaffed, shops were closed or had very limited hours, staff I did interact with were not the typical friendly Hawaiian people and nor provided Hilton-level of service. The only truly positive experience was meeting, Duke, the shuttle driver to the Kings Shops/Queen's Marketplace. Every Hilton employee should perform like him! Bottom line: Thousands of dollars spent on a poor experience and misrepresented view.
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