TripAdvisor Traveler Rating

We had a great time, best customer service I have seen on the strip in a long time.

This resort featured all the best Vegas has to offer with high class amenities and accommodations with none of the worst past - crowds, dirty, etc. Would highly recommend.

Honestly love this place. Three years in a row we came for birthday. Lose a star and our business for the hostess at No Where Longe. Both hosts were unprofessional and clearly lacking in their ability to work with upscale clientele.

Arrived late to a room that stank of cigarette smoke. Waited until midnight for a change — and got moved to a smaller, lower-category room with no compensation offered. Housekeeping was poor throughout: beds barely made, sheets laid on top instead of tucked. Hallways were constantly cluttered with room-service trays and dirty plates. On arrival, bell service never came, so we hauled our own luggage up. The low point was stepping on a shard of glass on the bathroom floor. I caught it in time and wasn’t hurt, but broken glass in a room that’s been “cleaned” and handed to guests says everything about the standards here. The property looks beautiful, but the room quality and cleaning are well below the luxury status this hotel claims for itself.

Pros -The restaurants esp Mother Wolf are great -Casino is clean and open Cons -If you book through Amex Platinum they don't care. Do not expect an upgrade or a welcome -Our room had food in the sheets and hair on the desk. We noticed this late at night. Had to move everything at midnight to a different type of room. One that actually was an upgrade when they told us when we checked in none were available. That room was a bit cleaner but still had dust around the beds and hair in the bathroom -Hotel is located at the end of the strip. It's seedy. I live in NYC and it was seedy for me. -Can't get a seat at the pool as there are not enough chairs. Can't get service there either. People would be scoping out like a parking spot at a crowded mall for anyone who would be leaving and you'd have to run to get a spot. -Came home from trip to realize I had multiple items stolen. A Balenciaga ring, a Bottega bag and one of my favorite shirts. None of this was left out. I am a season traveler. Thinking back, we returned from the Eagles concert to the lamps lights on when I purposely hit the "do not disturb" button and didn't leave the lights on. This hotel is far from luxury. The service is TERRIBLE, the rooms are dirty and the housekeeping steals. (or at least someone professional did). Hotel says I can't prove anything. Stick to the Venetian, Four Seasons or the Wynne.