TripAdvisor Traveler Rating

Very impressed with entire stay. All staff we encountered were polite and helpful. Plenty of free loungers at the pool on both Sunday and Monday. Great chill music selection poolside and appropriate volume. Fitness center is very high end and huge. Royal Suite was clean, quiet and had elevated toiletries. Appreciated the cooling drawer. The entire resort smelled fresh. I’ll be returning soon. Even hubby ( who was anti Vegas) has changed his tune. That’s an accomplishment. Kudos to the management team and all staff members. This place ( using a good promotion offer) is a great value especially during a mid week stay. Food prices can be pricey but the quality and portions helped the sting. 10/10 stay.

Absolutely wonderful experience it was a business trips but I am friends with a lot of my co workers so we had time for fun too. Checking was easy and I had VIP access due to being in a suite. The room was absolutely beautiful. Blue white taupe greys and some natural wood was bright and cheerful. The marble bathroom and table in the dining area were lovely. So many Vegas hotels try to be over the top. This one is elegant. In addition to the mini bar all the rooms have cooling drawers which is a lovely touch for storing sodas or beers or keeping bottled water cold. The shampoos and conditioner and body wash products fun and performed like a luxury brand. Very cool razor and toothbrush amenities and shaving cream and toothpaste too. Bring your hair brush and deodorant and you are set. Bed was comfortable and the room controls for the lights and curtains actually work. I have stayed all over the strip and so far this is my favorites. Food court has good options and walk to their internal conference center is not bad compared to others. Only thing I would say I it is very pricy. It highly ranked so it makes sense, but some things like soda prices and food court pricing is obscene. We ate at papi steak which was fantastic. Understate elegance in airy white and blue. Great service, bed and food options. It is a bit off strip so have to take an uber but let’s face it most of the hotels if going any distance have to the do the same. I like it far more than the Wynn and bellagio. I still like the cosmo due to its food options Nd fantastic location, but as a hotel and resort FB wins. You won’t regret it, stay here. Conference center did a great job with our group of 2000 people. Food and rooms were well done

As a travel agent, I stay in hotels all over the world and very rarely leave negative reviews. Unfortunately, this was one of the worst luxury hotel experiences I have ever had. During our stay in Las Vegas, we split our trip between the Fontainebleau and the Wynn because we wanted to experience both properties. Given their reputation and price point, I expected a similar standard of luxury and service. They were not comparable. The Wynn outperformed the Fontainebleau in every aspect. The first impression of the Fontainebleau was incredibly disappointing. The moment you walk through the entrance, you are hit with a strong smell of cigarette smoke. I later noticed people actively smoking around the casino tables, which presumably explains the smell, but it immediately takes away any feeling of arriving at a luxury resort. Due to its vast size, instead of feeling elegant or welcoming, the hotel feels more like a shopping centre than a five-star destination. Whilst many Las Vegas resorts are large, the Fontainebleau lacked any sense of warmth or relaxation and was too big in our opinion. After checking in around 8pm, we made the very long walk to our room on the 27th floor, which could not have been further from the lifts. Between the two of us we had six suitcases after spending three weeks travelling around the USA, yet not once were we offered assistance with our luggage. In a hotel of this size, I would have expected bell service to be offered proactively. Dragging multiple heavy suitcases across thick carpets for such a long distance, weaving through crowds of people, was exhausting. By comparison, at the Wynn a member of staff escorted our luggage to the room, and on another occasion another employee immediately offered assistance when they saw me struggling. That is the level of service I expect from a luxury hotel. Unfortunately, things only deteriorated from there. After finally reaching our room, hot, tired and ready to relax, we discovered it had not been cleaned whatsoever. The room was filthy. There were long black hairs covering the bathroom floor, rubbish bins overflowing with previous guests’ waste, toothpaste splashes and water marks across the mirrors, and blood stains on the bed sheets, which had simply been piled on top of the beds instead of being changed (photos attached). To make matters worse, we had booked a King room but had instead been allocated a room with two Queen beds. I immediately called reception using the room phone. The member of staff I spoke to showed very little empathy, hung up on me twice, and insisted the hotel was at full capacity and that this was the only room available. I was told housekeeping and the housekeeping manager would come immediately to clean the room. Neither of them ever arrived. After waiting over 20 minutes, my partner walked all the way back to reception while I remained in the room with all of our luggage. Remarkably, reception then informed him that another room was in fact available and moved us immediately. This directly contradicted what I had been told on the phone and left me questioning why I had been misled in the first place, the woman I had spoken with on the phone had clearly lied. Sadly, the replacement room wasn’t much better. After unpacking, we opened one of the drawers and found a light pink/white powder residue inside (photos attached). I’ll leave others to draw their own conclusions about what it may have been, but it certainly wasn’t something you expect to discover in a supposedly five-star hotel. By the time we eventually unpacked and settled into the new room it was very late, so we looked forward to a well-earned lie-in the following morning. Instead, at exactly 8:00am, we were abruptly woken by extremely loud music blasting from the pool area directly outside our room, adjacent to LIV Beach. We could hear every word of every song as though the speakers were inside the room. After checking online, we discovered 8:00am was precisely when the pool opened, meaning this appeared to be a daily occurrence rather than an isolated incident and made sense as to why they had given us this room. Adding to the disturbance, the dog in the neighbouring room began barking continuously after also being startled awake. I hadn’t realised the hotel was pet friendly, although given the constant noise levels, it certainly doesn’t seem like an appropriate environment for animals. When we later asked reception whether we should expect the same level of noise every morning, the response was simply, “I don’t know, you’ll have to find out.” That level of indifference perfectly summed up the customer service we experienced throughout our stay. That evening, after returning to our room, we could hear a violent argument taking place in the room next door. A man was shouting aggressively at a woman, making both of us feel extremely uncomfortable. Their dog was also barking constantly throughout the incident, clearly also stressed . I attempted to contact security using the room phone, but the line repeatedly disconnected. It took three attempts before I finally managed to get through and report what was happening. Thankfully, security attended and the disturbance eventually stopped. Our final disappointment came on the day of departure. We had an evening flight back to the UK and simply wanted somewhere to shower after spending the afternoon at the pool before boarding an 11-hour flight. Reception informed us there were no shower facilities available anywhere in the hotel other than the spa. Assuming, as is common in many luxury hotels, that guests would be able to access these facilities, we went there only to be told it would cost $220 per person simply to use the spa and have a shower. Having no other option, I reluctantly paid it. Without question, it was the most expensive shower I have ever had!! Overall, the Fontainebleau is impressive in decor and appearance, but luxury is about far more than architecture. It is about cleanliness, customer service, attention to detail and making guests feel genuinely cared for. Unfortunately, this hotel failed on all of those fronts. Between the dirty room, poor customer service, misleading information from staff, excessive noise, lack of basic guest facilities and multiple cleanliness concerns, this was not the five-star experience it claims to offer. As someone who works in the travel industry and has done for years, I will never be returning nor could I ever recommend this hotel to my clients. There are far better options in Las Vegas that provide the level of service and hospitality that guests paying these prices should reasonably expect.

I had high expectations for Fontainebleau Las Vegas, especially given the price, but unfortunately my experience left me very disappointed. The biggest issue was the inconsistency in customer service. On our first day at the pool, our server was rude. My friend ordered a cocktail, and I simply asked for an ice water. She brought the cocktail but never brought my water. When I politely asked again, she told me they don’t serve ice water and that I would have to purchase a $10 bottle of Smartwater. The very next day, I went back to the pool bar and watched multiple guests receive complimentary cups of ice water. I asked for one myself, and it was given to me without any charge. That made it clear I had been given incorrect information the day before, which was frustrating and unnecessary. At check-in, I asked whether any room upgrades were available. Although there weren’t any, the front desk agent was incredibly kind and offered us a complimentary rollaway bed since we had three people staying in the room. She also offered a complimentary late checkout and let us choose between 1:00 PM, 2:00 PM, or 3:00 PM. I initially selected 1:00 PM. The day before checkout, I called Guest Services to ask if I could change my complimentary late checkout from 1:00 PM to 3:00 PM. Bianca was dismissive and rude, stating she had no authority to make that change and that it would require an additional charge, despite me explaining exactly what had been offered at check-in. It got worse when I reviewed my bill and discovered I had been charged $50 per night for the rollaway bed that was specifically offered to us as complimentary. When I called to question the charge, I was initially told there were no notes on the reservation. Only after I provided the name of the front desk employee who checked us in did they finally agree to remove the charges. For a luxury resort at this price point, I expected much better. There isn’t a coffee maker in the room unless you pay extra, there isn’t complimentary bottled water in the room, and it often feels like every convenience comes with another charge. The property itself is beautiful, but great hotels are about more than beautiful buildings—they’re about consistent service and making guests feel valued. Instead, I felt like I constantly had to advocate for things that had already been promised and correct billing mistakes that shouldn’t have happened in the first place. I hope Fontainebleau works on improving communication between departments and provides more consistent customer service. Based on this experience, I’m not sure I would choose to stay here again.

We were looking forward to a relaxing weekend getaway, but our stay got off to a very disappointing start. The check-in process was frustrating. The first room assigned to us had a completely obstructed view—it looked directly at a wall. When I asked the front desk about it, I was told that this was the type of room I had booked. That was surprising because I had specifically booked a standard Bleau King room, and nowhere during the booking process did it indicate that it might have an obstructed view. In fact, the room description on the hotel’s website states: “Floor-to-ceiling windows reveal stunning views of the surrounding mountains.” That description bears little resemblance to a room whose windows face a wall. The front desk explained that if I wanted an actual view, I should have booked a “Bleau Mountain Best View” or “Bleau Mountain Great View” room. In other words, the standard Bleau room appears to be whatever room remains after the premium view categories have been assigned—even if that means an obstructed view. If that’s the case, the hotel should clearly disclose that during the booking process rather than advertising mountain views. What was most disappointing was how difficult it was to resolve the issue. I had to speak with three different managers before anyone was willing to acknowledge that the room did not match the reasonable expectations created by the website description. It shouldn’t take that much effort to correct what is essentially a misleading room description. To the hotel’s credit, the third manager finally moved us to a room on a higher floor with beautiful views of the mountains and the Las Vegas Strip. That room was exactly what we had expected when we booked, and it made the remainder of our stay much more enjoyable. My advice to future guests is simple: if having a view is important to you, don’t assume the standard Bleau room includes one despite the website description. Either book one of the designated view categories or confirm your room assignment before arrival. I hope the hotel revises its room descriptions so that future guests know exactly what to expect and don’t have to spend the beginning of their vacation negotiating for the room they believed they had reserved.