TripAdvisor Traveler Rating

Checkin and checkout extremely slow - hours of waiting. Web checkout didn’t work. No coffee machine. no mini fridge Plus you pay $45 / day + tax ????

Very outdated. Room Smelled terrible. Air purifiers throughout but didn’t help. Wallpaper peeling off the wall in bathroom with mold behind it. Won’t go back!

It was a nice place, but staff wasn't grand like mgm. Bare minimum and we were exhausted from flight delays and jet lag, couldn't offer a late checkout till speaking to a manager next day. No welcome gift of any kind for Titanium elite, no water bottles in room. Id expected a little more my first time in Vegas.

My room was never serviced even when I requested it and got a confirmation on the app. I just left my DND sign on after that.

The two night stay with my son and I at the Luxor was a total disaster, and no one was ever able to assist! First, they moved us out of our reserved Pyramid room (the reason we selected the Luxor was to stay in the Pyramid)., and into a Tower Room. Within two hours in our "new" room, there was a dangerous situation directly across the hall with guests violently yelling and screaming at security. The incident continued for nearly an hour before we were forced to leave the room for our own safety. After dinner we went back to our room and went to sleep, only to woken up at 0400 AM by a sawzall cutting through our wall, what sounded like right next to our heads! My son was scared, so I went into the hallway to speak to the construction worker. The gentleman was nice, but informed us that they would still be working for another hour or two and that the water was turned off. I reentered my room to find my son going "number two" in the toilet. We had to wait over two hours while the entire room continued to stink until we could finally flush the toilet! I went to the front desk to speak to a supervisor, and was told that I would have to wait in the check-in line if I wanted to change rooms - very upsetting! 1. Not allowed in our originally reserved room. 2. Violent, scary altercation between a guest and security. 3. Room construction at 0400 AM 4. Toilet that would not flush for 2 to 3 hours. 5. No help from staff at reservation desk!