TripAdvisor Traveler Rating

Luxor is so comfortable and relaxing for me. I feel safe on solo trips.

Computer was down, so we could not order food!

Bare bones rooms! No fridge, or could rent for an additional $100. No literature about what to find and do in Vegas! Elevators breaking down constantly. Unimaginable food and drink prices. Automated check in Kiosks not working, or recognizing info. 2 people working the front desk with a line up of 70-85 guests waiting to check in. Only bright side was Diablos which had decent prices! And wait staff !! Vegas version of Carnival cruise lines

As longtime MGM Rewards members, our stay at Luxor (1st and last time staying there) was unfortunately the worst MGM experience we’ve had. Key issues included: • A simple request for bath towels took over 2 hours, multiple calls, and repeated transfers with no resolution • We were told a manager would send towels immediately, but we still had to search the property ourselves before they arrived • We were offered a $100 MGM Rewards credit for the inconvenience, but spent additional time being sent between the Rewards desk, an unattended VIP Lounge, and the front desk before it was finally confirmed • In total, we lost over 4 hours of our stay dealing with basic service issues that should have taken minutes • Staff communication was poor, and employees were often unhelpful or unclear This fell well below the standard we expect from MGM properties, and we hope management addresses these service and communication issues.

Awesome place to stay! Have been here twice and love returning to Egypt at the end of the night!