TripAdvisor Traveler Rating

The hotel itself was okay. This is not a casino hotel. We experienced a water outage for over 6 hrs and no one communicated with patrons to alert them. We had to spend significant time on the phone inquiring what was going on. The entry area has a nice lounge area.

Very clean and helpful staff Concierges provided an excellent experience for my wife and I anniversary also for her birthday getting the flowers and balloons their prior to us opening the door and having her surprised Pool staff was awesome from check in and constantly visited the cabana to make sure we were doing great.

The Luxor Hotel and Casino has always been one of my favourites. This time in Las Vegas I had to go and spend some time. The Hotel is very unique and still one of a kind. The casino floor is great, the entertainment available is great and the structure from the inside and out is still fantastic. The rail that services the 3 nearby properties is very handy and the place is just fun. My only issue is the food court here, where the food is not very good and very overpriced.

As frequent traveler, I understand there will be issues with hotel rooms but this was particularly bad including: Shower drain gurgling when not in use, sink aerator spray all over the counter, shower barrier insufficient so water goes all over the floor, intermittent air conditioning clicking noises. television reception blurry, bathroom missing wash cloths and hand towels.

Oh my, what an ordeal. Checked in for a 4 day stay. Waited almost an hour in line to check in, only to be put in a filthy room. Crackers in clothing drawer, filthy carpets, blood or chocolate on bed, groin hair in tub & floor & sink. Tried calling desk but no one ever answered. Had to go back downstairs to deal with issue in person. Was initially met with hostility, until I provided operations manager with videos of room. He then agreed to put us in a new room. Once we arrived tonew room, we immediately noticed carpet was just as dirty as first, with plastic ties, crumbs & elastic band, again un lean bathroom tub with public hairs everywhere & red stains on mattress cover. Called down again, demanding that our room be cleaned. It took 2 days for anyone too come up and clean & only after I called several times complaining. Jesus the operations manager offered to remove our Resort & parking fees & offered a $150 food & beverage credit...we appreciated this offer, but that didn't take away from the fact nothing was corrected in a timely manner When it was time for check out I discovered a balance of $160 & went to address it, only to be met with even more hostility. Then I was unable to get back to our room because this employee took it upon himself to check us out without my confirmation that we were out of room. We still had the $150 food & beverage credit, which we were going to use for Starbuckz before leaving. It was a nightmare from start to finish & glad to say I will never return to this hell of a hotel ever again in the future. Also there are cockroaches at pool.