TripAdvisor Traveler Rating

Terrible experience stay somewhere else. Booked 2 rooms. Caled and waited on the phone for 45min just to make a request to have my 2 rooms be conjoined. When I arrived my 2 rooms were not conjoined and I had to wait inline to speak with a front desk agent for 30min. Agent did switch my rooms. The Luxor rooms are seriously old and outdated. This hotel does not provide microwaves or refrigerators in the rooms. I had to stand in line for another 30min to request a refrigerator for my sister's insulin medication. The drain in the conjoined room shower was blocked and dirty water would flow back into the shower. I called downstairs and had to wait on the phone for 20min to get the Luxor to send up maintenance to fix the drain. And the biggest problem was I bought 2 all inclusive packages to cover 4 people but the Luxor only gave me credit on the MGM App for 2 people when it should have covered 4 people. Of course I had to wait inline again to get this corrected but it never was and Luxor charged me for food and experiences that should've been covered. Of course I have tried to reach them but time after time again the pass me off and never really fix the issue. Save yourself the hassle and stay somewhere else.

I honestly don’t understand how our room at the Luxor was considered acceptable to rent to a guest. The room was in **severe disrepair** and desperately needed maintenance. The bathroom was especially bad. The shower handle was loose and would not properly shut the water off, so the water would continue running. The shower head was completely wrong for the shower setup and barely produced any water — it was basically a trickle. The sink was visibly deteriorated and in terrible condition. Everything just looked old, neglected, and poorly maintained. To make matters worse, **the air conditioning did not cool the room at all**. It was extremely hot and uncomfortable, and there was no relief from the heat. The pool was another disappointment. **There was virtually no shade**, which made it extremely uncomfortable to spend time there, especially during the heat of the day. For a Las Vegas resort, having a pool area with adequate shade should be a basic consideration. What made this experience even more embarrassing is that we actually met up with **family friends at the Luxor**, and we had recommended the hotel to them. I was honestly embarrassed that we had recommended a place where our room was in this condition. It was not the experience I expected to have, nor the experience I would want anyone we recommended it to have. We understand that hotel rooms can have normal wear and tear, but this was far beyond that. Broken fixtures, a deteriorating bathroom, an AC that couldn't cool the room, and an uncomfortable pool area are basic issues that should have been addressed. For what we paid, this was completely unacceptable. **The Luxor needs to seriously address the condition and maintenance of these rooms.** I would strongly recommend checking your room carefully when you arrive because our experience was extremely disappointing.

Old, dirty, witnessed a dog utinate on the wall while walking through g through the hotel and there was no one around who cleaned it up. Food in the hotel was not good, no coffee maker in the room, water pressure in the shower was nonexistent and overall just yuck. I will never stay at Luxor again.

Booked as it was convenient to a convention in Mandelay Bay. First room AC didn't work - was supposedly an '"upgrade" with a suite area which was comically barren. 2x requests to fix AC didn't solve issue - not sure if anyone actually ever came at looked at it Was given a replacement room which they gave away before I could move my stuff even though I clearly stated I had meetings and would move in the next 2-3 hours, so another trip all the way back down to the front desk with my bags. Third room was a "downgrade" as they had given away all comparable.suites - this time the AC unit made loud clicking noises which woke me up periodically through the night but at least it was cool. Hallways smelled. Carpet was dirty and dingy. Elevators shook so badly that guests all joked nervously riding in them. Every elevator I rode in was extensively vandalized. Never staying here again.

Long check-in lines. 30 minute wait. Staff did not care only 1 person doing checking in at 5pm? Elevators are very old and paint peeling off doors and keypads beat up. Rooms are warm no water no coffee maker and no refrigerator. Is this the only hotel in America’s without?. Disgraceful. It’s 115 degrees outside and not even 1 bottle of water. No coffee maker. Have to go to Starbucks in their captife hotel. Can be as much as an hour wait on the am? Who is making these decisions ? I would never ever reccomend this hotel.