TripAdvisor Traveler Rating

Had a great trip at the Westin Resort and Spa Conchal. Food was great at the specialty restaurants. Pool was excellent. Wait staff is attentive. Did an excursion to La Leona Waterfall that Erik G in the blue Google shirt helped to arrange. Driver and guide was great, we had a blast and I would definitely recommend having him assist you! Hope to return soon!

Had a great stay at the Westin Reserva Conchal! The pool was fantastic, food excellent, and grounds immaculately kept. The beach was beautiful, though a bit on the smaller side. Staff were polite, attentive, and always friendly. A minor complaint is that the room thermostat wouldn't go lower than 20*C, but the rooms have a ceiling fan that kept us quite cool anyway. There are several free activities provided, such as tennis, pickleball, table games, ping pong, billiards, volleyball, and more. We used Erik G (guy in the blue Google shirt) near the beach for airport transportation and a full day excursion to the rainforest, waterfalls, and mud baths. Highly recommend reaching out to him, he's quick to respond and extremely helpful! Just Google him! Would love to go back someday!

We booked this trip with two other couples and paid the higher price to stay at the Westin Club (and use the adult-only pool). Communications were bad from the start and got worse once we arrived. I tried to call the resort directly multiple times and got hung up on each time. So once I received a welcome email from the manager, I tried that method. Emails and requests went unanswered. I got a welcome email from another manager and tried that route. He offered to help, so I sent my requests, then nothing (2 days after our arrival I heard back - he said he had been off). I was trying to organize tee times so we could confirm them and then plan other excursions, so I then emailed the golf club directly. Nothing. No reply. So we were left to book things once we arrived. The Westin Club has a lobby with a dedicated concierge. We asked them if they could book tee times. They said yes and we requested Tuesday and Thursday. They confirmed and told us our tee times were 8:20am for those days. We arrived for golf on Tuesday morning and were told we didn't have a tee time, and that we were "no-shows" for Monday. The pro shop wasn't interested in helping us at all. They also had no explanation for why they didn't reply to my email. But one of the starters found out what happened and he worked us in (starting on the back 9). We never saw another 4-some, so they clearly weren't too busy. But the absolute worst is getting dinner reservations. Again, we tried the Westin Club concierge. We requested dinners for Tuesday, Thursday, and Friday evenings. They sent a confirmation for dinners Tuesday, Wednesday, and Thursday. So we had to tell them that was wrong (we had booked an excursion for Wednesday through Westin). They said they fixed it, multiple times, but each time we went to our dinners, we were told we didn't have reservations. After the first night, we complained and they said they fixed everything. We re-confirmed Thursday's reservation with the manager whilst at the pool. We were assured it was all corrected. We confirmed again before walking to dinner. And again, no reservation (if you don't have a reservation, you don't get to eat there that night, period). So again we scrambled for alternative plans (getting a late reservation for Italian). On Friday we decided to have a casual lunch on the pool deck. I ordered a gluten free pizza (I have an allergy). I was not in a hurry. When I was told my pizza was ready, I took it back to the pool. The crust was completely raw dough (I couldn't even get it out of the box). So I decided to have one of the burgers (wtihout the bun) from the grill. It was completely raw in the middle (not rare, it was cold and raw). Since I had already gotten food poisoning earlier that week, those two items confirmed I wasn't having lunch. Each time we had an issue, we went back to try and get it fixed. We only heard excuses and more apologies for each problem. I've stayed at Marriott so much that I have lifetime Gold Elite status. It meant nothing. It's such a shame that the service and communication was so horrible. Because the resort and the other staff there were lovely. Nelson (Tower1 concierge) was excellent. The pool bartenders (especially Bryan) were fun and engaging. We would love to go back, but considering it's almost $1000/night/couple it's not worth it. Oh, and if you stay in Tower 1 - make sure you're on the top floor. No one could explain what was happening above us, but it happened all day and all night!

We just returned from a wonderful trip at the Westin! The howler monkeys on the property were incredible and the property is large and beautiful. The rooms were very quiet and clean. Bryan also made our experience at the club pool top notch, he took the best care of us. You can also pay $30 round trip for the hotel to take you into Tamarindo. We booked our waterfall trip with Erik G in the blue shirt on the beach. He set up a seamless transfer which was private and the driver shared so much Costa Rican information with us.

Getting ready to check out of the Westin Adult Tower 2 . Had a great time with a wonderful support staff that are constantly looking to please ! Weather and grounds were perfect ! We stayed in the Adults Tower 2 , room was beautiful , woke up in the morning to a family of monkeys being vocal and monkeying around lol! If you don’t like walking ask for Tower 1 which is slightly closer to everything , but the resort does an excellent job in transporting you from place to place . Restaurants were good , 3 of them require reservations which can be done at 8am every morning otherwise no problem getting a table ! Gym was very good with about 6 treadmills, 8 spin bikes , various machines and free weights . There is one smith machine . Adult pool was great , you do need to gey chairs by 8 on the shady side and by 10 on the sunny side, plenty of umbrellas surround all the chairs. Pool staff was top notch and cant do enough for you! The concierge staff ( Bergen and Jeffrey )were great , always looking to do more for you! We ventured to the beach for a day and got massages with a woman named Lady ($20 for half and $40for hour) , also highly recommended. We signed up for a tour with Erik who wears a Yahoo shirt , zip lining and hiking , one of the best tours ever. Door to door were well escorted ! Signed up for a catamaran sunset snorkeling cruise at the hotel and again a great experience ! Five star resort ! Cannot wait to return .