TripAdvisor Traveler Rating

The hotel was great. All the staff was very friendly fly and helpful especially Joseph Cascante and Fabian Marin who were the best and the friendliest. Only on employee was not very friendly and maybe something was bothering her because she always had a sad look on her face and that was Mayra Bustos at La Savana restaurant The food everywhere was very good.

An Amazing 8-Night Stay — We’ll Absolutely Be Back! My husband and I just returned from an eight-night stay at The Westin Reserva Conchal, and we had an absolutely wonderful experience. This was our first time staying at this resort, and after reading some of the mixed reviews beforehand, I wanted to share our experience because it was overwhelmingly positive. We have stayed at several all-inclusive, adults-only resorts over the past 15 years, and The Westin was every bit as enjoyable as many of the resorts we have visited. We stayed in the Club Level Adults Only section, and from the moment we arrived, the service was excellent. The separate Club check-in was seamless, and the resort itself is beautiful. The lush tropical landscaping is incredible, everything was very clean and well maintained, and there are beautiful pathways throughout the property that are lit at night. The resort is large, but we actually enjoyed walking around because the grounds are so pretty. For anyone who doesn’t want to walk as much, there are shuttles constantly driving throughout the property. We rarely waited long before seeing one coming by. Our Club Level Room Our Club Level room was wonderful. The bed was extremely comfortable, we had plenty of closet space, a large bathroom and a nice balcony. Housekeeping did an excellent job throughout our stay, and we always had plenty of fresh towels. I specifically want to mention the air conditioning because this was something I had read complaints about before our trip. I actually packed fans because I was worried our room might be hot, and I never took them out of my suitcase! Our AC worked amazingly well, and our room also had a ceiling fan. Our room stayed cool and comfortable our entire stay. Our minibar was stocked with beers and Pepsi and other beverages, and we could always request additional items if needed. Every room has a Drinking water refill unit in them. This was such a nice feature. In the past at other resorts, we have found ourselves having to go back to the bars and things like that to get more water bottles and it was so nice and convenient just to have a water station in your room to be used at any time. That was a huge perk. Cold and Hot water! The Food Was Excellent This was probably one of the biggest differences between some of the reviews I read and our actual experience. We thought the food was GREAT. Some of our favorites were Mitra Market, the Italian restaurant, Manglar the seafood restaurant and Bamboo, the Asian restaurant. Mitra had a huge selection and was a great option for breakfast, lunch or dinner. We also never had an issue finding food for lunch. There are actually plenty of options. Mitra is available, the Italian restaurant and Costa Rican restaurant have lunch options, you can grab a brick-oven pizza outside the Italian restaurant and take it to the pool, and both pools offer food. Just ask for a menu. Three restaurants require reservations, and we didn’t have an issue making them. Reservations open through the app at 8 AM, and Club Level guests can also ask their concierge for assistance. My only recommendation is that if you want to eat at Bamboo, try to reserve it right at 8 AM because it is a smaller restaurant and fills up quickly. Another fun detail is that each restaurant has its own specialty cocktail menu. Definitely try some of them! Recommendation: on your arrival day if you go ahead and download the Marriott Experience app prior to your arrival, you can make a reservation through the app using your confirmation number as your room number. My suggestion would be to come in and just go to the Italian restaurant. It was fantastic and they had some really great seafood options there but if you wanna make a reservation at one of the restaurants, this is how you can do it. You can do this at 8am Costa Rica time. I had also seen complaints about the included wine selection. As someone who enjoys wine, I thought the house wine was perfectly fine. Is it going to be the highest-end bottle you’ve ever had? No, but there were good options and we enjoyed it. After visiting numerous all-inclusive resorts over the years, I think food can sometimes get an unfair reputation in reviews. We genuinely did not have a bad meal here. And if you order something that isn’t your favorite, there are plenty of other choices. Club Pool, Main Pool & Beach The adults-only Club Level pool was wonderful, quiet, relaxing and exactly what we wanted. There was also service around the pool with staff asking if we wanted food or drinks. The main family pool is HUGE. Although we didn’t spend any time there, every time we walked by there appeared to be plenty of chairs and plenty of space. There were activities throughout the day including music, games, water aerobics, water volleyball and water basketball, plus pool tables, ping-pong, foosball, bars and food. Even with everything going on, the size of the pool keeps it from feeling like everyone is on top of each other. We spent most of our time at the beach, and the beach is absolutely beautiful. There were plenty of chairs and umbrellas available when weather permitted. All you need to do is ask the staff at the beach entrance for chairs and they will set you right up. Keep in mind that this is a public beach, so it can get busier, but we never found that to be a problem. The water was beautiful, the sunsets were gorgeous and most days the ocean was calm enough to easily swim, although it can occasionally get rougher. There are vendors on the beach, but this was also a non-issue for us. They were friendly, and if we weren’t interested, we simply said no and they moved along. One tip: there isn’t food and beverage service directly to the beach chairs, so bring a large insulated cup. I brought my large Stanley and would have a drink made at the bar before heading down to the beach, which worked perfectly. I’d also recommend bringing a reusable water bottle or second insulated cup for water. Wildlife & Beautiful Grounds One of our favorite unexpected parts of the resort was all of the wildlife! There are beautiful birds everywhere, iguanas, coatis, raccoons and even deer. We were also lucky enough to see the howler monkeys several days during our trip. They were so much fun to watch. The animals generally kept to themselves, and seeing so much wildlife made walking around the property even more enjoyable. Entertainment & Things to Do There was entertainment near Mitra Market every evening. Typically there would be live music followed by a show, and afterward they would often have karaoke, additional music or another activity. We really enjoyed having something going on every night without needing to leave the resort. Another option that I think is worth mentioning is the resort shuttle to Tamarindo. We took advantage of it and thought it was a great way to explore another area without needing a rental car. It was around $30 per person round-trip during our stay, which we thought was very reasonable. If you have an extra day, I highly recommend spending some time exploring Tamarindo. The Service Made the Experience Most importantly, the staff throughout this resort were incredible. Everyone was friendly, accommodating and genuinely seemed happy to help. We were constantly asked if there was anything they could do for us or anything else we needed. I especially want to recognize our Club Level concierges Kenny and John, who were wonderful throughout our stay and always available to answer questions or help us with anything we needed. I also want to give a special thank you to the bartenders who took such great care of us: Andres, Christopher, David, Jose and Javier. You all helped make our vacation that much more enjoyable! Would We Return? Absolutely - already planning our next trip! I went into this vacation with a few concerns after reading some of the negative reviews and I wasn’t sure what to expect, but our experience simply didn’t reflect many of them. Our room was cool and comfortable. The property was beautiful and clean. We had plenty of food and lunch options. We enjoyed our meals. Restaurant reservations were manageable. We had no problems getting drinks. There were plenty of places to relax. The beach was gorgeous. And, most importantly, the service was excellent. After eight nights, we weren’t ready to leave. We enjoyed The Westin Reserva Conchal so much that we are already planning to return next year, this time with our extended family. That probably says more than anything else I could put in a review. Thank you to everyone at The Westin for such a wonderful Costa Rica vacation. We can’t wait to come back!

We stayed at the Westin Resort over Thanksgiving 2025 and had a very enjoyable, low-stress vacation. Overall, I’d give it 4.5 out of 5 stars and would definitely return. The resort itself is beautiful—very lush, green, and well maintained. I also really liked the layout. Rather than one massive hotel building, the rooms are spread among smaller buildings, with four rooms in each. It gives the resort a quieter, more relaxed feel. The service was probably the biggest standout. The staff was exceptionally friendly and attentive throughout our stay. We had an issue with the sofa bed in our room not opening properly, and after it was addressed, I received separate follow-ups from two supervisors checking to make sure everything was resolved and asking whether we needed anything else. That level of attention was impressive. The rooms themselves are decent, although I wouldn’t describe them as particularly luxurious or fancy. They’re comfortable and serviceable, but the resort grounds, amenities, and service are really the bigger draws. The restaurants are quite good for an all-inclusive. Mitra, the buffet, doesn’t require reservations and was a reliable option for breakfast, lunch, and dinner. Manglar, Bamboo, Spirula, and Faisanella require reservations, and we enjoyed all of them. The pool is where the resort really shines. It’s a huge, lagoon-like pool surrounded by tropical landscaping, with a swim-up bar that we thoroughly enjoyed. We spent a lot of our time there, and it was easily one of our favorite parts of the resort. There are a couple of minor drawbacks. The on-site excursions can be pricey, although that’s probably to be expected at a resort. We paid around $250 for two ATVs for a one-hour excursion. The game room was also a little underwhelming, with one ping-pong table, one or two pool tables, and a foosball table. Overall, though, this was exactly the kind of relaxing vacation we were looking for. The beautiful grounds, enormous pool, good food, and especially the exceptional service made for a very easy, enjoyable stay. I would happily go back.

We recently returned from a stay at the Westin Reserva Conchal, and overall, we had a wonderful experience. I would give the resort 4 stars — or 4.5 if that were an option. First, the property itself is absolutely beautiful. This is probably one of the cleanest and most carefully maintained resorts I have ever visited, and we have stayed at many all-inclusives. There is an obvious care for both the environment and the upkeep of the property that really stood out to us and felt very consistent with the Costa Rican pura vida lifestyle. The grounds are lush and immaculate, the pool is beautiful and extremely well maintained, and the beach is gorgeous. The staff were also fantastic. Everyone we encountered was kind, helpful and genuinely seemed to care about making sure we were comfortable, safe and enjoying our vacation. We had several staff members who went above and beyond for our family, and the warmth of the people was definitely one of the highlights of our stay. The food was good, but probably the area where there is the most room for improvement. We have had better food and more variety at other all-inclusive resorts. There is quite a bit of overlap between restaurant menus, particularly at lunch, and I would have liked to see more à la carte lunch options. There is also essentially no food available between approximately 4 p.m. and 6 p.m., which can be inconvenient if you return from an excursion hungry, want a late-afternoon snack, or have a later dinner reservation. Our biggest criticism, by far, was the lack of beach service. We are beach people and like to spend most of the day there, but there is absolutely no food or drink service on the beach. On several occasions, we found ourselves parched and having to walk quite a distance back toward the resort simply to get drinks. I understand that the beach itself is public property, but I really think the Westin could find a better solution. Guests are already easily identifiable by their wristbands. Whether it is staff circulating to take drink orders, a small service station or food truck close to the beach, or another creative option, having convenient access to drinks and light food would make an enormous difference. For us, this was the single biggest thing preventing the resort from being a true five-star experience. There is plenty of wildlife around the property — including iguanas, insects and other animals — but that is Costa Rica, and obviously there is only so much a resort can do about that. We actually thought the Westin did an excellent job of keeping the property incredibly clean despite being surrounded by so much nature. We also played golf, which was enjoyable, although we were surprised to learn that the golf course is not actually connected to Marriott. As a result, there was no opportunity to use Marriott membership benefits, upgrades or discounts, and we found the golf quite expensive. Finally, a special recommendation for anyone looking to book excursions: we booked three excursions through Eric G., who can be found on the beach wearing the Google shirt, and had an excellent experience. We booked a volcano/hot springs tour, zip lining and horseback riding through him. In every case, the drivers and guides were wonderful — friendly, knowledgeable, excellent English speakers and terrific tour guides. The vehicles were clean and well maintained, and we felt completely comfortable throughout our excursions. Eric was also in constant communication with us before and after each excursion, making sure we knew exactly what to expect, were properly prepared and that everything had gone well. I would highly recommend booking excursions through Eric. He genuinely helped make our Costa Rica vacation memorable. Overall, the Westin Reserva Conchal is a beautiful, exceptionally well-maintained resort with wonderful staff and a spectacular setting. A little more variety in the food, better late-afternoon food availability and — most importantly for us — proper beach food and beverage service would elevate this from a very good resort to an exceptional one.

We spent a great week at the Westin in late August 2026 with our three daughters (3, 6, 6). Every staff member that we encountered during our stay was wonderfully friendly and helpful—they really made our stay memorable. Also, the wildlife was incredible—monkeys took a few days to show up but luckily a huge group of ~30 moved into the trees around bungalows 8-12, we had coatis climbing the trees right outside of our room, spotted daily huge iguanas, saw gorgeous parrots, etc. The snorkeling was great as well (go all the way to the right near the rocks); we saw multiple octopuses, rays, beautiful fish, eels, etc. We obviously went in August but came in with expectations for rain and never saw any. I think there was one night where it rained a tiny bit, otherwise we had perfect weather. That being said, the sun is extremely strong and hot and we went through way more sunscreen than I had anticipated. The beach: - The beach directly from the access point is sandy but if you walk to the right (where the good snorkeling is), it becomes all shells and is more difficult to walk on. - Vendors were friendly-aggressive and were fine taking “no” for an answer. - The jet-ski folks are a huge issue. They run the jet skis right out of the center of the beach with no regard for people’s safety. Apparently there’s a buoy that they’re not supposed to cross with the jet skis but we witnessed multiple people (adults and kids) almost get run over. People FLY by on them and I was worried several times that we wouldn’t be noticed while snorkeling. It was really disconcerting. Food/restaurants: - Food was hit or miss. We ended up liking the Italian restaurant, Spirula, the best by far. Manglar and Bamboo were also okay. Faisanella takes absolutely forever to bring out their food, so be forewarned. Each restaurant has its own set of specialty cocktails which were fun to try. - If you have kids, each restaurant does have crayons and coloring pages, but most times you’ll need to ask for them. Highly recommend bringing your own coloring book for variety! - The “kids menu” is the same across all the restaurants, so we tired of those 5 options within the first few meals. - Mitra Market was great for breakfast (although mostly unairconditioned, so be prepared to sweat), but we found the lunch/dinner to be just… not great. The lunch/dinner isn’t a buffet like the breakfast, but instead you “order” and are given a beeper when your food is ready. Makes the whole process take a lot longer and the food was bland. Rooms: - We had a family suite with “Westin and Family Club” access. Our room was in bungalow 35 which was exceptionally centrally located, especially with young kids. The resort is huge and if your room is in the adult section or closer to the lobby, it could easily be 15-20 minutes to walk to the pools/restaurants. We were 3-5 minutes walk to everything except the lobby, and I wouldn’t do it any other way with kids unless you bring a stroller. We did hop on the golf carts if one came by since they ran pretty regularly! - Our family suite was a bit of a disappointment, although luckily we spent very little time there. We had the two double bed set up with the sofa bed. I was under the impression that it was a “1 bedroom” meaning that the double beds were in their own room, but it’s really just a studio with a half wall dividing the double beds and the sofa. Our friends had a bunk bed room and said it was the same for them. This was fine, but made it much more difficult to stay up past the kids’ bedtime since we were all basically sharing one room. - The ground floor rooms are really exposed. There’s giant windows/doors that look directly out onto the walkways/resort and so if you don’t have the curtains closed the entire time, anyone can see into your room. There’s also very little light inside the rooms, so while we wanted to keep the curtains open so we could see better, it made me feel like we were in a fishbowl. Pool: - The main pool was great. Most of it is ~5 ft deep so we brought cheap Amazon floats with us and left them with other families when we left. It’s quite warm, so not necessarily super refreshing, but does the trick. - If you have access, the adult pool was really lovely and calm. Lots of newlyweds enjoying their honeymoons. Excursions - We booked a private morning catamaran with Pacific Soul Sailing and highly recommend it. We saw huge dolphin pods, humpback whales (!!), turtles, and even more while snorkeling. Food was delicious and they had a bunch of water toys to take out when we stopped. - We also took a quick trip to Tamarindo to do a river wildlife cruise and had a great time. We saw crocodiles, tons of unique birds, monkeys, and even a shark. Kids Club - The “Family Lounge” is a little tired and has nothing amazing in it, but the kids enjoyed the playground and the actual Kids Club. We dropped them off twice for about 2 hours each time and they had fun doing arts and crafts and playing. I appreciated that you could drop them off at any time without having to make a reservation, so you could play things by ear with how you wanted to spend your day. Overall, we had a wonderful week and it was a great set up for our family with young kids. If we had been in a further away room I would have very different feelings (we didn’t bring a stroller and honestly I would’ve been extremely grouchy pushing one in the heat). The all-inclusive nature made it easy to order multiple things for the kids to try. A week felt like just the right amount of time to be there—any more and it would’ve started to feel a little redundant, but I would recommend the resort to anyone looking for wildlife and relaxation! Final thing, the app for the property is the Marriott Experience — download it so that you can see the daily activities/offerings, restaurant menus, etc.