The Westin Reserva Conchal Golf Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7313 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fun with the Family

Stephen H on Jul 13, 2024

We spent a week with family and friends at the resort. I was 100% pleased with the hotel, pool, staff, food and services offered. We took advantage of everything. The juice drinks at check in started the trip off right. The staff was so friendly and if you asked for anything they did it right away. The pool bar was fun. The gym was clean and open 24/hr. We did beach yoga, pickle ball tourney, paddle boarding and kayaking. All included. They also have massages and souvenirs right at the beach and they are so friendly. We also took advantage of extra day trips. A friend had told us to look for Erik G. In the blue shirt at the beach. Erik handled our three trips: zip lining, sloth sanctuary, waterfall hike (my fave). Communication was great. He prepared us for each and prices were great. The lunch at the ranch was a delicious & authentic experience.

TripAdvisor users rated this property 5 out of 5

Wonderful time at the Westin!!!

wienerdawgz (Mississauga, Canada) on Jul 13, 2024

Our family of four had an absolutely amazing time at the Westin in early July. The resort itself is very large so expect to do lots of walking. There are also shuttles which run up and down the resort all day and night. The bonus is that you don’t feel crowded, it was very peaceful and quiet most of the time. Rooms were literally the cleanest we’ve ever seen at an all inclusive of this class. The pool area is massive with tons of seating and lots of little areas to set up for a day of swimming and sunbathing. The beach is expansive and clean but the waves and surf are quite strong. The “buffet” style dining is quite good for an all inclusive. We would put it on par with what we’ve experienced elsewhere like Bahamas or Jamaica. The a la carte restaurants were not bad. Our favourite was Bamboo. Book the second you arrive, they fill up very quickly. The best thing about this resort (and Costa Rica in general) is the people. The staff were simply amazing, expressive, friendly and outgoing. They were genuine, especially when we bungled through our broken Spanish. Couldn’t have asked for nicer staff. There are lots of options for excursions. We ended up booking 3 tours in advance with Andrei @ ConchalFun (not affiliated with the hotel, but they do collect you from the lobby). Ended up really enjoying all three tours, and the tour guides were just knowledgeable, friendly, hardworking guys.

TripAdvisor users rated this property 5 out of 5

Westin Reserva Conchal Family Trip

Donald S on Jul 13, 2024

We really enjoyed our stay at the Westin Reserva Conchal. The staff was extremely helpful and attentive. This was our first stay in an all-inclusive resort and it exceeded our expectations. Our only complaint was the reservation system for the evening meals. We found it very difficult to get any dinner reservations since all restaurants were listed as full, even right at the minute reservations opened up for the week. Besides the reservation system, we had no complaints about the resort. Our accommodations were very nice and well maintained. For excursions, I cannot recommend Erik Garcia Conchal Beach highly enough. Erik determined our wants and needs and set us up with three private tours that were fantastic. We all had a great time on each of the excursions (ATV Riding, La Leona Waterfall, and Rio Celeste Waterfall, rainforest, sloth tour, chocolate making and tasting and coffee making and tasting). Erik checked in with us after each excursion to make sure that all went well and that we enjoyed each of them. Do not hesitate to use Erik for any excursions you may want to do. Overall we thoroughly enjoyed our trip and would return to the Westin Reserva Conchal without hesitation!!!

TripAdvisor users rated this property 1 out of 5

Not off to a great start……

Amy M (San Jose, California) on Jul 12, 2024

Ok checking in this weekend. Based on the reviews here, I have been attempting to make reservations to avoid the #1 complaint about this place. Been on the phone attempting to reach concierge at international rates for 2 hours- just rings and rings. On the app at the exact time the weeks booking are due to be available- and NOTHING! Im skeptical about our choice of hotel. I did not choose an all inclusive to eat at the buffet daily. We booked the Club Level/Adult area and are Bonvoy members. So disappointed!!

TripAdvisor users rated this property 2 out of 5

Friendly staff but will not recommend

mikemagv (Nazareth, Pennsylvania) on Jul 10, 2024

The hotel is nice and has a very rainforest vibe. The staff was friendly, and the variety of birds, animals, and monkeys was impressive. The monkeys took ownership of the mango trees and dropped poop everywhere, but the staff was always cleaning the sidewalks and picking up all the mangos that the monkeys were dropping on the property. The staff was amazing and sweet. Bad: The entertainment was terrible, and when it rained, there was no place for the quest to see anything without getting wet. Other than the dancing show, there was no entertainment for adults or kids. Pool: There is no entertainment for kids, just aerobics for adults. Also, there is a section for Westin Family at the pool, where we were kicked out because we weren't Westin Family members. They took away our towels and told us to move. Let's not forget that the lifeguards were barely watching the pool, and sometimes, there were no lifeguards at all. Getting to the beach: What a nightmare! Vendors harassed tourists trying to buy stuff or book excursions. One of them told us, "This is a public beach, and we are allowed to be here." Everyone was trying to sell something. I understand it is a public beach, but it was too much. The excursions and transportation were ridiculous and overpriced more than the USA. Let's NOT FORGET THERE is A LOT OF mosquitoes, "Sanku," EVERYWHERE INSIDE THE PROPERTY.

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