TripAdvisor Traveler Rating

Westin Reserva Conchal was recommended to us by our travel advisor and we are so happy with this choice! The resort is beautiful, clean and has plenty of activities for the guests. Food is delicious and customer service at the resort is impeccable! We traveled to Costa Rica during my husband's 40th birthday and to celebrate the milestone, we asked the front desk to help us surprise my husband by putting balloons and a cake in our villa! Berenice Blanco, who welcomed us to the resort during check-in, made this all possible by putting together the surprise, herself! Westin has a very unique set-up where rooms are in individual villas so there's plenty of space for the family. The rooms are also very clean and regularly refilled with drinks and snacks. The ambiance is very relaxing being surrounded by trees, monkeys and iguanas just randomly strolling in the resort. This is an all-inclusive resort and we're very satisfied with the quality of food! Food is fresh and tasty, definitely worth gaining the extra LBS for! Overall, I would highly recommend this resort to anyone visiting the Guanacaste region!

We had a fantastic stay at The Westin Reserva Conchal and highly recommend it, especially for families managing severe food allergies. We traveled with our child who has multiple food allergies (peanut, hazelnut, sesame, and shellfish). While we went in knowing that certain specialty restaurants would be off-limits due to cross-contamination risks, the resort staff exceeded our expectations at every turn. The dining managers across all venues were exceptionally proactive, attentive, and genuinely invested in keeping our daughter safe. At the buffet, the kitchen went above and beyond by preparing her meals separately in the back to prevent cross-contamination. Room service was equally accommodating and seamless. Our favorite dining experience was at the Italian restaurant, where the team handled our restrictions with absolute precision. Tip for allergy parents: We brought printed food allergy cards translated into Spanish, which made communicating our needs completely effortless for the staff. Beyond the outstanding service, the resort itself is wonderful. The pool area is relaxed and beautiful, and the adjacent beach offers fantastic swimming. We felt completely safe and well cared for throughout our trip and would highly recommend the Westin Reserva Conchal to any food allergy family!

I just want to start by saying the resort/food/staff or a solid 5 stars! I would’ve given even less because of the pool situation. We were here 4.5 years ago and loved it (this is our 4th time in CR and 2nd time and the Westin). We came with our parents who don’t travel much and couldn’t say enough good things especially how awesome the pool was. We got here and the pool is disgusting (will post photos). I’m surprised no one has made this comment yet in the reviews. We came here agsin for the pool ($9400 Canadian for our fam of 4). The pool is a completely different colour then when we were here before (manager stated that no Reno has been done to the pool in the time we were here last to make it look a different colour). It’s murky, dark, almost looks like sludge. The manager did say it’s ok to swim in but to us it was not inviting at all. Hotel said it was algae. I honestly wouldn’t come back because of this one thing. We are Canadian, we want sun, nice beach (which it is) and a wicked pool, Not so much this time. The staff, room, food, grounds, drinks everything is all amazing though. A/c in rooms was perfect as I read some bad reviews about that. We got some sun and lotsa clouds but was very hot, little bit of rain but not much. Our experience for our family (there was 9 of us altogether, age 2-70) was awesome other than the pool, a lot of complaints from us and people that we heard talking in the pool as well. To us, the pool maintenance should be top priority. Clean, blue, warm, clear (pool temp was perfect). I’m sure a lot of ppl would agree. No one wants, cloudy, green looking sludge pond looking pool!! I really hope more people wrote a review about this do they fix it asap!! I will post photo of the same spot in pool but opposite side of stairs from 4 years ago compared to what we experienced at our stay this time around for reference.again, love everything else 5/5 but pool 1/5.

Just got back from our vacation and I must say it was one of the best all inclusive vacations my family and I have ever had. The resort is beautiful and the rooms are remarkably excellent, even for a family of four. The food was top notch at all restaurants. The buffet was better than expected and the evening service with the buzzing pagers made sure all the food was freshly served. Lots of wildlife at the resort which is very cool - but please remember not to bother them or feed them!!! The amenities at the resort were excellent and the staff was friendly all around. The vendors on the beach are friendly as well. They will engage you regularly but they do not bother you which is nice. We met and booked a tour through Erik G (look for the blue shirt) and his knowledge of the tours available and his connections resulted in one of the most unique experiences we have ever had. He connected us with Verny of Costa Rica Family Tours and I have never been happier to have booked a tour in my life. This brings me all back to what a unparalleled environment the Westin has created here between comfort, leisure, nature, wildlife and local business engagement. I hardly ever go back to the same place twice but this resort is on my short list for next year.

The hotel was great. All the staff was very friendly fly and helpful especially Joseph Cascante and Fabian Marin who were the best and the friendliest. Only on employee was not very friendly and maybe something was bothering her because she always had a sad look on her face and that was Mayra Bustos at La Savana restaurant The food everywhere was very good.