The Westin Reserva Conchal Golf Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6421 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great family trip!!

M5243BFwilliamh on Jul 04, 2022

We had a wonderful time at the Westin and found the staff and resort very accommodating for our family with two boys, ages 7 and 10. While here we had the pleasure of meeting Erik G, who made the trip a truly once in a lifetime experience. He was super friendly, honest and recommended wonderful excursions for us to do as a family. The tours were private and tailored to us. So great to meet someone like Erik. Our first tour we had a wonderful driver and tour guide Fernando who made us feel so comfortable while showing us Costa Rica. The first tour was at a coffee farm, where we were also lucky enough to see some sloths and sample some coffee. The owners of the farm were so welcoming and engaging. We also saw how chocolate and coffee were traditionally made. Danny and Will allowed our boys to have a hands on experience that our boys truly enjoyed. Our boys picked coffee beans and churned chocolate and had so much fun doing so. On our other excursion we also had the pleasure of visiting the National park and taking a boat ride on the river, we were able to get super close views of monkeys and crocodiles. Super exciting!! The combination of the Westin, Costa Rica and Erik made this a once in a lifetime trip!!

TripAdvisor users rated this property 5 out of 5

Amazing Trip to Costa Rica

P4427DMronaldc on Jul 03, 2022

This was my family's first trip to Costa Rica. We chose to stay at the Westin because it was recommended by a co-worker. It exceed our expectations. The services were excellent, the people were amazing, and the rooms were clean.We stayed in the Royal Beach Club which was adults only. We had access to an adult only pool which was very peaceful. Javier went out of his way to make sure that we had reservations each night, and that we had everything that we needed. The grounds were beautiful. Each day we would see different wildlife from monkeys, coatis, lizards, iguanas, and birds. They have a variety of restaurants to eat at each night. The Italian restaurant was our favorite. We were disappointed we didn't get to try the Asian food, but they were booked while we were there. The property also has a variety of activities. They have yoga on the beach, bingo by the pool, and water aerobics just to name a few. They also offer bikes and kayaks for free. The beach is public with vendors and souvenirs. I found the local sellers who offer tours and messages very helpful. My daughter and I had a massage from Gaby who did an amazing job. In addition, we booked an excursion with Erik G. He is in a blue shirt. His shirt and hat say his name. He arranged a driver to come pick us up. We went horseback riding, zip-lining, water rafting, visited a waterfall, and hot springs. It was about a two hour drive. His driver picked us up, and provided us with a great deal of history during our drive with him. He was very knowledgeable and helpful. He even took pictures of our family throughout the day. It was an amazing experience. We will definitely come back to the Westin and experience the sense of Pura Vida.

TripAdvisor users rated this property 4 out of 5

First Trip to Costa Rica

Lori F (Huntersville, North Carolina) on Jul 03, 2022

We stayed at the Westin Reserva the last week of June for our first trip to Costa Rica. I selected the property based on many of the reviews I found here, so I wanted to make sure and pass it forward. Airport/Transfer: The airport was very nice and they moved us through immigration and customs quickly. It took 25 minutes to get through everything, grab our checked bags and walk out front to find our pre-arranged driver. We booked both our airport transfers through Erik Garcia, after reading about him in so many posts here on TripAdvisor and in the FB Group for Westin Reserva. He had a driver waiting for us with a sign with our name on it. I didn’t see him initially, but Erik had asked me for a selfie prior to our arrival and the driver recognized me and called out for me. It took a little over an hour to make the drive to the resort. Check-In: Very smooth. We stayed in the Royal Beach Club and they had a driver grab out bags at the main lobby and take us to the Club Lounge for check-in. We were a little early, but the room was ready. Room: It was a little smaller than it appeared on the website, but not a huge deal. We were in Building 1 and had a view of the jungle (and the monkey expressway through it — so fun sitting on the balcony and watching them). The room was really dark because of the tree canopy and the lighting wasn’t great. Again, not a huge deal, but noticeable. The Weather: We knew it was rainy season when we booked and it definitely lived up to its billing. We had two really nice days where it rained minimally. We also had a couple of days where the rain started around 1 PM and didn’t let up. We ended up leaving a couple days early because of Tropical Storm Bonnie. We weren’t sure how it would affect an already chaotic airline industry and didn’t want to roll the dice on not being able to get out on our original flight. Dining: I had read about “Aaron” and booking reservations with him the week prior to our trip. I attempted to do so, but it didn’t work for us. When we arrived, they gave us our dinner reservations and none of them matched what I had requested. We were able to change one time through John, the concierge in our building, but other than that we just went with the hand we were dealt. The food was the best we’ve ever had at an AI (we’ve stayed at 9 different resorts in Mexico and the D.R.). Favorite meal was at Faisanella. Least favorite was at La Sabana (the meat had a smoky taste to it that we didn’t enjoy). We didn’t get to Manglar, which was disappointing. The buffet was very good, especially for breakfast. Activities: The pools are huge. We split time between the main pool and the club pool. Never had a hard time finding chairs or shade. We brought an inflatable raft and they filled it with air for us at the Activities Center at the main pool. The Coati definitely roam the pool areas looking for food. We saw one try to take someone’s backpack, which I assume had food in it. Just be careful about having food accessible to them. Make sure you make a point to take in the sunsets at the beach. They are breathtaking. Excursion: We booked an off-property excursion with Erik Garcia, who can be found right at the entrance to the beach where all the vendors hang out. He arranged a day for us at Hacienda Guachipelin with a private guide/driver named Bryan. We did an amazing canopy tour through a canyon and over the rain forest, took a short hike to a waterfall and spent time in the hot springs at Rincon de la Vieja National Park. It took us about 1.5 hours each way to get there. Bryan was great. He hiked to the waterfall and hot springs with us and pointed out native flora. He also took a lot of pictures of us, which was unexpected and great (as a couple, we rarely get photos of both of us when we are on vacation). I definitely recommend Erik to book your excursion(s) and ask for Bryan as your guide. Overall: It was a great experience, despite being rainy season. The resort is beautiful and well maintained. It is really spread out, but we enjoy walking so that didn’t bother us. The shuttles are frequent (maybe a little too frequent) so if you aren’t a walker, you’ll be fine. The people are incredibly welcoming and accommodating. John and Bergen, two of our concierges, were tremendous.

TripAdvisor users rated this property 5 out of 5

Yummy Food, Great Service, Beautiful Beach, and helpful people everywhere

matthewsamanthat (Denver, Colorado) on Jul 02, 2022

The food was delicious. Our favorite restaurant was Bamboo, but it's definitely worth trying all the restaurants. There is certainly no shortage of food here. They have a buffet, room service, and more formal restaurants, so something for everyone. The service was exceptional. Andres and Gabriel were especially helpful. They went out of their way to make our stay extra special. There's tons of wildlife on the property. We saw iguanas, Coatis, and monkeys daily. You feel like you're in the rainforest. Down on the beach make sure to book a trip with Erik Garcia or Aaron. They are so friendly and helpful. We booked a tour to Rio Celeste and saw tons of wildlife. We even saw sloths. They are professional, informative, and will give you tons of options for tours. You won't regret booking a trip with them! We even got a private tour, which was great. Lisa is great for massages. Conchal Beach just got voted best beach in TicoTimes. In the evenings you can watch shows, which start at 8:00. It's entertaining and family friendly. I highly recommend this resort for families, couples, and solo travelers.

TripAdvisor users rated this property 4 out of 5

Family beach vacation

R3400BQrebeccam (Alajuela, Costa Rica) on Jul 02, 2022

The grounds were beautiful! The service impeccable! I've never met nicer people than I have in Costa Rica. The beach is also one of the prettiest beaches I have been to thus far. Go visit Marizzio on the beach! He is amazing and will hook up all of your excursions! Now for the cons: 1. It downpoured nearly every afternoon However this is not typical for this time of year. 2. The food was good, not great, a little better than the last all-inclusive I stayed at. 3. If your thinking of upgrading to the royal beach resort, I personally didn't think it was worth the value. The rooms look very similar to the junior suites and there wasn't a ton of added benefits other than adults only swimming and the concierge. If any part of the Royal Beach Rooms is worth it, it would be for the concierge. John took care of our every need. I only ask that the Westin provides the staff with new golf carts so that they can make several rounds up the hill without the golf cart dying. All in all it was a lovely memorable vacation with amazing people.

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