My husband & I stayed at the Westin Club - adult all inclusive and my sister & her family stayed in the bungalows so we spent time in both areas. Can't say enough good things about the staff - very service-oriented & also friendly & helpful. The property is beautiful with lots of flora & wildlife! Food was good overall - best restaurants were Bamboo & Spirula. The AC in the room did not work as expected & while it blew cold air in the last afternoon, it did not stay as cool overnight so we slept warmer than we would have liked.
We really enjoyed the beach area. Local vendors were friendly & offered good services at low prices. I had reached out to Erik Garcia via his website/Whatsapp beforehand to arrange all our transportation & we also used his services to plan excursions & activities - highlights were horseback riding on the beach with my nieces & an amazing waterfall hike - don't sleep on Erik G (blue Google shirt on the beach)! We also took advantage of the included sea Kayak & snorkeling equipment available to Westin guests.
Overall, we would return to the Westin if we go back to Costa Rica. It is a beautiful country with lovely people!
Fantastic resort. Clean, courteous, and great food. Fantastic vibes and great amenities.
Feb 22, 2024
Excellent all inclusive resort. Came with wife and small child. Lots of great food, clean pools, ocean right on the resort. Employees are very polite and courteous. Lots to do around the area. Look for Erik G. on the beach in the blue Google shirt. He advised on 2 great excursions. The monkey/crocodile boat tour and the waterfall/hiking tour which was the hit of the vacation. We definitely will return to this resort.
Amazing family vacation!
Feb 22, 2024
Stayed at the Westin for February vacation with our 6 and 8 year old. The beach and the pool were great for the kids. I was a little nervous about the beach for the kids based on other reviews but we thought it was perfect. I definitely recommend the family club. They had a private section at the pool that had wait service from your chair which was a huge plus. The rooms are also closer to the pool and restaurants. For excursions, which are always at the top of my list on any vacation, we did a half day fishing and full day volcano, waterfall and hot springs day trip. It was amazing!!!! We booked with Erik G. He is at the entrance to the beach in a blue Google shirt. Our tour guide for the day was great and took excellent care of us! I highly recommend booking with Erik and staying at the Westin!
Feb 21, 2024
I just have to say that I agree with everyone who had similar complaints with the supposed highend Resort. We were not the only ones in our group who had multiple complaints that were valid. We also saw several other people each night sending their food back and also was relaying the same complaints. 1.5 hour drive from airport on two lane road. Lots of traffic. Start with the good. Check in was easy and met our concierge at our tower in the adult only section. Most of the employees were great and very helpful. The rooms were clean and the daily turndown and mini-fridge in room was restocked. Clean room and towels everyday. Adult pool was nice and the room service was quick. We used Eric the Google guy, on beach, for all of our trips while there. They picked us up and returned us to airport w no problems. Felt safe with his crew on every excursion. Cons: Good luck with dinner reservations. Its a pain and you will probably end up eating at 8pm if you don’t have a good concierge! The food at the restaurants is bland and honestly not that great. We were excited to get a reservation at the steak house and that excitement ended when we received our food. The steak was undercooked and I had to send it back twice then just ordered the pork chop. The waiter told me I requested medium, never, and it was barely even rare. The best food we had was at Bamboo and The Italian place. If you plan on spending time at the pool, don’t expect Don Julio to be Don Julio. It was watered down something unknown. It was def not Don Julio from somebody who drinks it only. The only alcohol that was legit was the wine. Not great, but at least I knew I was getting what I ordered. This was a 350.00 night hotel, not 800.00. Way over valued. The food at the buffet was as good or better than the restaurants. Not a lot of night life here at all and the resort is a bit secluded from anything. The golf course was average and 170.00 each for 18 holes. This is an honest review that I wish we would have listened to the prior guests that had the exact same reviews as I have written. Not worth the money at all!
Amazing Family Vacation!!
Feb 21, 2024
We arrived February 8, 2024 and stayed for 7 days, we stayed in a Family Westin Suite which was perfect as you were so close to the pool and had a special area just for the family suites by the pool with your own chairs, no need to get up at 6am to save a spot. You also had a wonderful service for drinks and food poolside with the family suite. The customer service was excellent, the food was delicious with many options and you had access to bikes, snorkeling equipment and other water sport equipment at no extra charge! We loved the feel of the resort, it was very natural surroundings and lots of wildlife from beautiful birds, iguanas to howler monkeys! We met a wonderful locals on the beach with beautiful bracelets and souvenirs, we also used a local named Erik G (he can be found in a blue golf shirt with Google on it), he arranged the BEST excursion for the family, we were able to visit a volcano, 2 waterfalls, a coffee and coco plantation where we made our own coffee, but the highlight of the day was the reserve with sloths and all sorts of wildlife. We really enjoyed our stay at the Westin Reserva Conchal, the access to Conchals' beach was absolutely amazing and so beautiful! We would highly recommend to families and couples, we will definitely return in the future and we can't wait!