TripAdvisor Traveler Rating

My family stayed at the Westin for a week and found the services good, people friendly and rooms were clean. We had a few issues at the beginning and they were very responsive. We ate at almost all of the restaurants where food was good. Shout out to Tisha at the front desk who went out of her way to get us into a restaurant we really wanted to eat at. Pool is very nice and large and the entertainment staff were great at doing activities for adults and teens. The beach was beautiful and they had paddle boarding, kayaks available for free. They also had jet skis to rent. The local vendors on the beach were super friendly. We got some awesome massages on the beach from the locals (we recommend Jackie). We used Erik G (he has google blue shirt on the beach - Google him) to go to the waterfalls and had a great hike, and zip lining. It was an awesome day! We also used him for transportation from the airport. He was a great coordinator for the activities and he even went above and beyond for me when we needed medication from a local pharmacy. We spent plenty of time at the resort as they have tons of activities (pool, tennis, pickleball, bike riding, volleyball, basketball, ping pong, pool tables, fitness center, beach, golf). Resort also has excursions to offer. We would definitely return. Highly recommend!!!

Super cool resort property with an unbelievable spa. Comfortable beds, spacious room, and really cold AC. Beautiful beach ( it’s Costa Rica!!) with staff that sets up chairs and umbrellas. Excellent gym and paths throughout the resort for walking. Loved this place!

pillows are nice, very comfy bed, very very good food, daniel is very nice, give him a promotion, i will be coming here for my honeymoon, i slept really nice, service is very good, everyone is nice, cleaning ladies are nice, i recommend mitra market for fast and easy food, a lot of places to eat, very nice room, a bunch of exotic animals around the resort, huge pool, ocean is very nice, bunch of private spaces for sitting by the pool

We had a wonderful time at The Westin! I highly recommend staying in the Westin Club adults only area. The check in and out was private and the staff in the lounge will help you with any and every need. Getting the Westin app and booking your dinner reservations a week ahead of your trip is a MUST-but Westin club members get extra help upon arrival booking any restaurants you may have been unable to book. The pool and the club rooms are really nice, and worth the little bit extra expense. We found tipping goes a long way here, and helped us. Reason I have 4 not 5 stars was the food. We had a few great meals! But a lot of our food wasn’t bad, just kinda so so if you will. The Westin club breakfast access was really a great breakfast! Our favorite restaurants were Bamboo and the Italian restaurant. The steakhouse was not even worth the time, and we found everyone we met there felt the same. We would definitely come back here again though! Many people used Erik G on the beach for excursions, and we planned to do the same. Upon meeting him, and then talking to the Destination Services group in the lobby by the golf shop we found that the prices weren’t not extremely higher to book through the hotel (destination services) so we did that and it felt safer and more convenient. We could book the day before with no issues, and honestly prices weren’t as high as I expected so we personally liked that route more than Erik on the beach. We did zip lining and a sunset catamaran. We did do a massage on the beach for $40 and it was good and much better than $200 at the hotel. Vendors can be a little overwhelming on the beach, but as long as you’re prepared it was fine. Grounds are super walkable, but golf cart shuttles were always available !

We spent 10 days at the Westin Reserva Conchal for our honeymoon. We loved many things about the resort, but our favorite part was the staff. Everyone was so friendly and attentive--many staff members even learned our names (and quickly!). The food and drink were delicious, but, as many have noted in their reviews, the reservation system is a little odd. We were told that reservations would open at a particular time, but they seemed to open randomly between Fridays and Saturdays. We were very kindly upgraded to the Westin Club because we were celebrating our honeymoon. The rooms in the towers were nice, and it was great to have a dedicated concierge (Bergen was so helpful!), but the best part of the upgrade was the Club Pool, which was MUCH quieter than the main pool. I would highly recommend the Club if you are looking for a quieter retreat. We loved that there were several delicious non-alcoholic drink options at the Club pool, too. We did a couple of excursions through Swiss Travel, which partners with the resort, and both (the sunset catamaran ride and zip lining) were fun and well worth the price. We also had a couples massage at the spa, which came with spa access for the day. The whole day was fantastic. We did a couple of activities/classes through the resort, and while the staff was so friendly and enthusiastic, the programs themselves were pretty lackluster. Not really an issue, but we wished they had been a little more engaging because it rained most afternoons. And speaking of rain--we knew we were visiting during the rainy season, but it was a little rainier than we expected. The mornings tended to have a little sun or just some clouds, maybe the occasional quick shower, but the afternoons had rain starting around 1 or 2 PM and lasting until (or sometimes through) the evening. Not ideal, but we made do. Overall, we would go back, but maybe during a drier time of year.