TripAdvisor Traveler Rating

First, the staff were wonderful. Costa Rican people are very friendly and kind. We tried to find decent food at the resort. Unfortunately, for two days we were not able to really find much that was edible. The all-inclusive package at the bar was very good, which helped with the average rating along with a wonderful staff. The property is very dated at this point. The owners are going to have to invest in updating in order for this to stay a property that people want to visit. Unfortunately, I’m not able to recommend this property for future stays. As a gold elite member, I expect properties like this to be much better.

My wife and I just finished a two week stay at this property. It was our first time visiting the country. Amazing property, amazing staff and service. We were in the adults only section and it was peaceful and serene. With our Marriott Titanium Status we received an upgraded super room and were treated exceptionally well. Want to give a special shout out to our concierge Jonquin and his partner Jalet who were attentive to our every need to make sure that our stay was great! We ate breakfast and lunch every day and several dinners at Fasinella restaurant, which is in the adults only section. Would like to also recognize the outstanding service from all the wait staff there: Eddie, Jorhan, Rachel, Fernanda, Paola, and Dayona. who gave great service everyday and never let our water glass get more than half empty without refilling it! they all gave outstanding service and always had a smile on their face we appreciated their excellent customer service skills. Would not hesitate to return to this property.

Westin has great location and food with great service Also, must I stay at the Westin we had an awesome trip Fishing made Eric Garcia. It was a great and Gustavo excellent experience. I would recommend that Holly. We caught like a 80 pound mahi female mahi awesome OK. We will be back soon

Beautiful resort, great food just wish better selections on menu’s. Room clean and spacious, wild life galore. Only issue if your a women you definitely get treated differently that’s if they acknowledge you. Kept calling my boyfriend by my last name. Everything is geared towards the male’s and you can tell how the females are treated. Unfortunately the woman at checkout at the main lobby was so rude it really ruined my stay. Gym was a joke, rude employees that just sit and stare while you work out. Dress code NOT enforced, not interested in looking at half dressed people while eating lunch. Just still can’t get over how horrible the females are treated and everything is geared towards men.

my wife & i stayed @ the westin six years ago for nine nights...we have been saying for years how badly we wanted to go back to costa rica again & stay there. we just got back from another nine night stay. it did not disappoint, it was even better than the last time. we stayed in the adult tower two, our concierge's, Ariel, Jeffrey & Javier, they did so much for us, anything that we asked, they made it happen. can't thank them enough. the adult pool staff, all of them were amazing. you can't ask for better service all around this resort. the food at this resort is better than most other al inclusives that we have been to, we didn't have any complaints. the buffet had a thanksgiving dinner also, we were very happy we got to eat some turkey and all of the other thanksgiving food while we were there. we booked two off resort excursions with Erik G on the beach with the blue google shirt, he went over all of the excursions with us and we picked out the ones we liked the best, he was awesome. highly recommend booking with Erik if you're wanting to go off the resort. out of the nine nights we were there...we got five massages on the beach, Sarah with the green tent...absolutely amazing. nothing negative to say, very easy five star review. we will be back for a third trip, sooner than later. thank you to everyone at the westin who made our trip special.