Aug 26, 2021
Not sure why there are so many complaints by Karens recently for this hotel. Our family of 4 had a wonderful time.
Right on the beach
J02 restaurant nearby - make reservations
Lava Lave Beach Club nearby - happy hour starts at 3pm
Can hike to the top of Sleeping Giant
CVS nearby to buy cold beer
Fridges in rooms
Gym on property
Only about 24 rooms have direct oceanfront views - e.g. Room 191, some rooms face a parking lot I think, and most rooms have an angled view of the ocean, but you get what you pay for.
At the moment there are no cabs or rental cars or Ubers so almost impossible to get around and from/to the airport. Try to book a shuttle ahead of time.
Some construction going on.
The ocean right in front is too rocky, but ride your bike 8 mins south and you will find a little cove for swimming in the ocean with soft sand at your feet.
Not a good night sleep
(San Francisco, California)
Aug 24, 2021
The staff were friendly. The property is somewhat dated, but not disappointingly so. However, we were given a room right next to an area in the parking lot with very noisy machines that ran all night right outside our window, and the staff regularly carried out very noisy tasks in this area in the middle of the night (e.g., I could hear a high power wash). However, the worst situation was two nights when someone was hammering something in the middle of the night (around 4am) for hour long periods, and the banging noise would reverberate loudly through the walls. Overall, I was not able to get a good sleep on half of the nights we stayed here, and the headaches left me unable to enjoy my days. I am an easy going person, but a nice environment for a good night sleep is certainly something I expect from a resort stay in Hawaii.
What a disappointment
Aug 24, 2021
I have had the fortune to travel to Hawaii multiple times over the past few years. Love it and will return. However, this last trip (July 2021) was one of the worst experiences I’ve had. It was not the locals, the scenery, the beaches, or the vibe that were lacking, it was my choice of resort. I am a Marriott Bonvoy loyal customer, but over the past few years the brands have significantly lowered their standards. This is a recently renovated/updated hotel so I thought it would be at the top of its game. The re-branding was well done and rooms are very well appointed/picture great. The service (aside from the beach bar staff - they were amazing) was terrible. I have never had worse service. Check in was delayed as my room wasn’t ready, nothing offered for the inconvenience. I even had to “check in” but wasn’t given keys. I had to ask for a resort amenity briefing/map which was given with an attitude of disdain. Room had adequate towels for night 1 but had to call for them on night 2 - 4 even though I requested daily housekeeping. Of the 6 nights room was only cleaned 3. Room had ants in the bathroom and when I alerted the desk no action was taken. Hotel breakfast was another mess. Wait staff was incredibly slow to seat you let alone once seated you were looking at an hour + to get food. Quality of food was terrible/lacked any type of flavor. I opted to walk to a local market many days as they “had no seating available” even though tables were visibly unoccupied. When it came to checking out, I requested late checkout - it was denied. I requested a hospitality room to clean up as I had a PM flight - also denied. When I asked where I should change after being at the pool all day I was told the pools had an outdoor shower area and handed a pool towel with a strong attitude. Bell staff failed to assist in locating my shuttle to the airport. Overall, I paid more per night than I have at much better resorts in Hawaii, and the service was lower than that of a road lodge/hotel. This is NOT resort quality staff. Do not expect such and you will not be disappointed. I will be headed to a Hyatt or Hilton on my next trip.
Unbelievable aloha spirit
Aug 23, 2021
My wife and I have stayed at this property multiple times during the last year and one-half. Some tough times. But through it all, the staff was/ is second to none. Just stay there this week and it was like coming home. Several staff greeted us back.
Better than most 5 star properties.
They are all very outgoing and friend. Nadia at the bar. Harry for each breakfast.
When I asked the staff about the aloha spirit and where the staff get it, they all credited the general manager.
Good job to all. Love this place!!!
Aug 19, 2021
We are staying here. Very very disappointed. Front desk receptionist very very rude. The room was clean, but not impressed. Only one poolside restaurant and bar. Average food . One waiter very nice. I stay in better hotels in Laughlin , Nevada. Not like a resort at all. Resort fees for what. Maids only one time a week. Will never stay here again and will not recommend.