TripAdvisor Traveler Rating

The hotel is spectacular in location, common areas, and views! Right on the ocean! Beautiful infinity edge pool. Micah at the front desk assigned us a wonderful room, was very friendly and full of aloha. We had Breakfast every day at Moa Moa (which I now know means chicken chicken, too true with tame chickens and roosters all over the island!), it was that good. Poolside bar was a regular, fun stop too. We will return!

Great location with a great view of the ocean. It’s not the best spot to swim due to the rip current but the pool was amazing! The Lei making was an awesome activity that the hotel offers, cannot recommend Kaluna enough for her beautiful lei lesson. We were able to check in early thanks to Lissa, she took care of us right away and was so helpful during check in.

I’m currently staying in this hotel, the staff is nice, the food is good, and the location is great, but the cockroaches are a real issue. I’ve found 2 so far and when I tried to switch rooms they offered me a downgrade. A but of an insult for something that is the hotels fault, not to mention I am a Bonvoy gold member. I’m 2 nights in, will give an updated review when I leave next week.

This property has a great layout with their pool area and gathering areas with torches and fire pits. It is very well maintained with great area in front of the ocean. Restaurants are good on this property as well, especially enjoyed the coffee bar area in the mornings with the panini bk sandwiches, bk burritos and smoothies but the employees at that spot were always super. Rooms were perfect for a beach resort. We really enjoyed our stay at this resort and will definitely go back!

I dunno who’s in charge of giving star ratings to this hotel but this is NOT a 4 star hotel. If you think you found a deal on a 4 star resort you didn’t!! It’s a solid 3 star hotel very a la Holiday Inn with a coat of paint, a few wood shudders and throw pillows. Was it cleanish and decent yes but if you are expecting an ounce of luxury you will be so disappointed especially for the price! Customer service is friendly-ish they are professional but they aren’t going out of their way for you like an actual 4 star Hawaii resort. When we checked in we were given a double room instead of the king we booked and were told we were lucky we got a room at all because they were overbooked even though we booked in July. I will say Cedric went out of his way to move us the next day after I explained this was our 20 year anniversary trip. He moved us to an “ocean view” king suite which was nice of him since it seemed like they weren’t going to do much about it and their attitude was we were lucky to have a room haha. Even though the room was a lower quality room like a motel six room with a shower curtain bathroom and two beds and a toilet that made a crazy banging noise when you flushed it! Also no hot water, just luke warm showers with low water pressure. When we moved to our “upgraded”suite the bathroom had a glass door which was nice but the shower floor was dirty maybe stained that way because it was dirty the whole stay even after housekeeping. And there was some mold in the corners of the sliding door but at this point we were going to complain we at least had a bed and weren’t sleeping separate on our 20 year anniversary trip lol! The ocean view was hilarious the balcony is so small two people can’t be on it at the same time the two chairs on it can barely fit. We moved one chair in the room so at least one of us could sit outside at a time. You have to lean over the edge of the balcony to see the tiny edge of the ocean but mostly our view was the empty lot next door where the homeless encamped and the workers canopy where they take smoke breaks outside. The rooms are small and feel cramped. Again with cheap finishings to make it look nice. The air conditioning barely keeps up in the room so it’s loud and runs the entire time and keeps the room at maybe 74 everything felt sticky. The bedding is polyester so makes you sweat the entire time. The chairs in the corner were soooo dusty. Hot water was hit or miss in this room also. The first night we were called at 10pm for a noise complaint for watching tv. We were in bed watching a movie granted watching it on volume 40. We lowered it to 14 and put subtitles on and 1/2 hour later we get a knock on our door getting bothered again. If your walls are so paper thin that your guests can’t even watch tv at night at a reasonable sound volume without being harassed by your staff then you have an issue with your building! Even the employee felt bad for bothering us. Seeing as everything in your resort closes at 10pm and there’s nothing else to do after 10pm! So on to the resort that charges $40 a night in resort fees. The pool looks amazing in pictures. It is very small shallow and over crowded. The temp is warm but almost uncomfortably warm to be swimming with so many strangers in such a small pool. The close proximity to the beach is nice but this is NOT a swimmable beach the wave breaks are too strong and it’s rocky! So it’s basically for views and getting your feet wet but it’s not beachside as they make it seem online. The food is very mediocre and I got food poisoning the first night there. We ate the fish special at the very end of the night which in hindsight might have been a bad choice on my part lol but I was up sick all night our first night there. We stayed away from the food except the chicken wings and edamame. But expensive and mediocre and there are lots of great food options around the hotel in walking distance so it’s worth venturing off the property. There is no vibe at the pool one little speaker that plays barely there music and an old outdated play list that plays Toto africa on repeat everyday. Service is basically non existent they have servers yes but they don’t ask you if you want or need anything you have to track them down and they seem bothered if you ask for anything. The lounge chairs at the pool have no padding and are very uncomfortable and the few padded loungers are filthy and stained. You can put your towels on them but they don’t have umbrellas. The water dispenser by the pool has those little paper cups that disintegrate in 3 seconds! Seriously?? Put some plastic cups out for your guests! You can ask the bartender for cups and they will give them to you albeit after making you feel like you’ve bothered them for nothing lol. They give you a wrist band you have to wear the whole time which is weird and uncomfortable. The good thing they let you take beach towels chairs and coolers off the property which is nice since you want to spend as much time away from there as possible! Even though it’s such a new resort it’s showing a lot of wear and tear already. Halls have a musty muggy smell to them. There’s rust dripping on the walls chipped paint a lot of places around the resort. The lobby is nice and very impressive but when you leave the lobby it’s like the rest is kinda crappy but they painted over it. I ordered room service one night again not a 4 star hotel experience. It doesn’t come on a tray with anything. Just in a sweaty box with condensation kinda cold and plastic cutlery and no condiments. But charges 18% room service fee plus 15% and the food which is overpriced so the regular fees of room service without any of the services. They only give you two small rough bath towels in your room. I left a note for housekeeping to please leave extra towels they left one extra towel. These all may seem like small complaints but these are things that make staying at a resort a nice experience. Also all of their toiletries are oak musk smell they smell like cheap old man cologne I don’t know who picked that for the hotel but ever hear of eucalyptus or lemon or sage?? Yuck! Worst toilet paper ever it literally falls apart on your hand. I dunno what it’s made out of looks like newspaper and feels like it! For the second part of our trip we moved to pili Mai and wow what a difference! I finally feel like I’m on vacation and not staying at some weird work conference. Never again Sheraton! You should set realistic expectations stop trying to be a 4 star resort if you tell people are you a basic 3 star resort and they come to you they would be pleasantly surprised and happy. Instead of people coming to expect a 4 star experience and being disappointed.