TripAdvisor Traveler Rating

Beds were comfortable beds, However, Noisy halls, air conditioning, and plumbing! You could hear all night and day, showers, toilets, and anything and everything in the halls. Weather was not good, pool not warm enough for conditions, everyone in hot tub!

This was our 2nd visit to Sheraton Kauai Coconut Beach, the first being in January 2022. It has gone a bit downhill since then. This property gets by because of its excellent location on the beach and close proximity to the airport. On the positive front, the food is generally good and the staff (for the most part) very friendly-- especially the breakfast restaurant team, the hard-working ladies at the morning coffee spot and the food runners at The Crooked Surf. While the outside spaces are quite nice, the hotel itself needs updating. There's plenty of deferred maintenance. The musty carpets in the 1st floor hallways and rooms need to be replaced. The bathrooms require the most work. Our shower did not drain properly, so water filled the tub each time we used it. The fixtures are cheap and the plastic flooring is dated/warping in spots. The bathrooms might be large, but the vanity is tiny, with barely any room for your stuff. If you stay on the 1st floor, don't expect to keep your sliding glass door open because there are no screens and plenty of mosquitos (aided by the drip system/sprinklers that come on with a vengeance every morning at 3 AM). The air conditioner in the room was another real joy: jet-engine loud, with an ever-present ticking sound.

We stayed here for six nights and they did not disappoint. We were greeted with Pooka shell leis and passionfruit drink. The room was great with ocean view and balcony off the pool. I love the location and the cute little town we were in. They even gave us bikes to use to get around for free. Every day my room was made up with fresh towels. The people here are very warm and friendly and I felt right at home. So on the day of our 20th anniversary. I was so happily surprised to have my bed decorated with a happy anniversary greeting. This was our first time in Hawaii and this hotel was a wonderful experience for us, along with enjoying the live music and Day Break buffet breakfast. As well as all the amenities with full bar and games to play. Sheraton Coconut Beach resort is our is our go to place when we come to Kawai.

Our stay was terrible. There were issues the whole time. First, we received a letter in our room about a pest control issue in the building that required treatment. It didn't indicate whether our room was affected or when the treatment would start or stop. Then the next day, the wi-fi stopped working. We came back to our room to find 2 men inside working on the router without notice to us. Third, the TV didn't work. Also, this hotel claimed to have daily housekeeping when we booked, but that was a lie. They actually clean every 3 days. I don't mind this frequency, but I do mind false information. The AC is very loud. Couldn't sleep. On top of all of this, they charge a daily resort fee and a daily parking fee. Book elsewhere and avoid this mess.

Everyone was nice and welcoming. We have attempted suite night award before arrival that failed. It seemed like they assigned us the most basic room at check in claiming that nothing is available. A quick call to the manager and she discovered that better options are available.... Excellent breakfast. Platinum/Titanium receive continental breakfast voucher that requires upcharge to the good stuff-it was worth it in my opinion. Bikes on first come, first serve basis are included with the hefty resort fee of $40. The hotel was able to accomodate an ultra late check out of several hours beyond the standard 4pm late checkout for $99 which was extraordinarily helpful for the late red-eye to mainland.