TripAdvisor Traveler Rating

Our stay was terrible. There were issues the whole time. First, we received a letter in our room about a pest control issue in the building that required treatment. It didn't indicate whether our room was affected or when the treatment would start or stop. Then the next day, the wi-fi stopped working. We came back to our room to find 2 men inside working on the router without notice to us. Third, the TV didn't work. Also, this hotel claimed to have daily housekeeping when we booked, but that was a lie. They actually clean every 3 days. I don't mind this frequency, but I do mind false information. The AC is very loud. Couldn't sleep. On top of all of this, they charge a daily resort fee and a daily parking fee. Book elsewhere and avoid this mess.

Everyone was nice and welcoming. We have attempted suite night award before arrival that failed. It seemed like they assigned us the most basic room at check in claiming that nothing is available. A quick call to the manager and she discovered that better options are available.... Excellent breakfast. Platinum/Titanium receive continental breakfast voucher that requires upcharge to the good stuff-it was worth it in my opinion. Bikes on first come, first serve basis are included with the hefty resort fee of $40. The hotel was able to accomodate an ultra late check out of several hours beyond the standard 4pm late checkout for $99 which was extraordinarily helpful for the late red-eye to mainland.

Great hotel in a central but peaceful location. Beautiful setting, well maintained, outstanding staff. Kekoy and Lissa at the front desk were terrific hosts and the breakfast staff at the restaurant made us feel so welcome every morning. We would stay at this hotel again and again.

Stayed for 4 nights and were lucky to have had an oceanfront view. We love the sunrises here and having a grassy location with lounge chairs to look at the ocean can’t be beat. The beach isn’t swimmable during our time. But there are so many nicer beaches to travel to in Kauai. Because they have a resort fee: we were able to borrow, beach umbrellas, beach chairs and a cooler for our excursions to other beaches. We also were able to borrow bikes for the Kapaa bike trail which is a must do. You do see some wear in the rooms. They keep it clean but there are some things that could be replaced so you see the ‘age’ of the hotel. We didn’t use the pool but it seemed adequate. There’s one for kids and adults. The staff was very friendly and welcoming! We enjoyed our stay because of the staff. It felt more genuine than other Marriott beach club properties in Kauai. If you’re in the Kapaa area, this is a good place to consider.

Very nice stay. Our room associate, Venus, did a wonderful job in creating a towel cake and Happy Bday message in our room. What a great surprise and made my bday that much more special. Thank you so much!! Everyone nice and great access to pool, restaurants, coffee, walking, etc.