TripAdvisor Traveler Rating

My stay would have been great except for the fact that my complaint to the front desk was never resolved. In fact I had to call 2 or 3 times to get someone to answer the phone. I even went down to the front desk to complain and my issue still did not get resolved. The only person that tried to assist me was Lissa.

Property was beautiful inside and out. Convenient location. Beach front! Walking distance from market, Starbucks, fast food, Coconut Marketplace. Parking in the hotel was good, never struggled to find a spot. Easy to exit to main highway and easy to get to all the island spots--west, south and north. Clean beautiful pool and jacuzzi - we used it every day. Convenient guest laundry. Only downside, Restaurants were not superb, better meals were outside, especially for the price. Everything else was fantastic. We would stay here again. We wouldn't eat here again.

Booked a day pass at this hotel! We were able to check in at 10am and check out was 8pm! Pool was nice, service around the pool was quick. The room was spacious for our bags. Great space to rest and refresh before a midnight flight. I could see wear and tear around the hotel and some areas looked like they needed a little extra elbow grease to be cleaned. All and all was a good spot to hang before our flight.

More like 0 stars for this stay. Have stayed here many times, never had a terrible room till today. Room 353 backs up to their new AC, noisy, open slider hot air comes in. They should not give this room to anyone. They should be embarrassed that they even use it for a room. I gave it a 3 because I’ve stayed here so many times and have always had a decent room. But if judged it by this stay alone it would be 0 stars. They weren’t even nice about changing the room, but they did give me a different room, better but not the standard for this business trip. This is not a corporate hotel, it’s a franchise, I am a platinum with Marriott. Bottom line make sure your room is no where near AC power plant…because that is what it is.

This is a beautiful resort and central to any part of the island you would like to visit or explore. We had 3 exceptional employees that really went over and beyond to make our stay so memorable. TANEIL, she works at the front desk and I cannot express enough how kind, warm, caring and aloha she was. Her spirit made us feel so welcomed, if you get a chance to stay at this resort, seek her out and your stay will be better for it. AIDEN, he works as one of the bartenders. He is such a genuine and kind person, even when he's busy he wants to see how your stay is, and if you are having a good time. I would recommended a Coconut Mai Tai! PATRICK, he works in the valet department. He is very knowledgeable about the island and gave amazing recommendations. Because of him we were able to experience places and taste food that we otherwise would never have know about. I highly recommend the management at this resort recognize these three employees TANEIL, AIDEN and PATRICK for their outstanding work, service, dedication and overall presence at this resort.