Hotel Santa Fe by Villa Group reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

750 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good stay and value

Izzy H (California) on Jan 11, 2025

Not the most comfortable mattresses or pillows, but overall the stay was decent. Definitely they need to work on replacing the squeaky mattress and lumpy pillows. Water pressure was ok considering that it is in the middle of the desert. It was nice to have a kitchenette in the room and a convenience store onsite. The service was great Karla and Mario at the front desk were helpful and accommodating, the cleaning staff very nice and friendly as well the ladies at working at the store. Great service, nice pool and so, so beds. I would definitely come back

TripAdvisor users rated this property 5 out of 5

Nice property and very friendly staff.

Mac M on Dec 03, 2024

Very friendly staff. The amenities were very clean. Really appreciated the help with my bags. English speaking which helped me. Restaurant was a decent Italian dinner and a more traditional Mexican breakfast which I liked. Close enough to the down town tourist spots and quick drive to airport.

TripAdvisor users rated this property 5 out of 5

Great family vacation

W9477NCtracyd on Nov 26, 2024

Wonderful stay. The staff is very friendly and willing to help. The rooms are very comfortable, they are spacious and clean. The fotos is so good in the restaurant. Is is closet to the malecón an the historical área of Loreto. We will for sure be going back

TripAdvisor users rated this property 1 out of 5

If you don't like running water or hot showers, and you're a fan of WiFi dead spots, you've found your place!

Daniel R (Santa Cruz, California) on Nov 13, 2024

Stay/vibe - Stayed as a family of 4 for a quick overnight imposed due to a flight cancellation. - Booked a penthouse suite (1 of 2?). - Courtyard/pool area looks really nice, perfectly channeling the surrounding desert-y vibe. - Otherwise quite dated throughout communal areas and rooms, with clearly deferred maintenance. Check-in/out - Slow (despite zero queue in front of me). - Average level of hospitality/hotel info provided (possibly due to still-developing English). Location - Short drive to the airport. - A very long walk to the bay/Malecon area. Room - Absolutely horrible bathroom/living experience. Lost running water TWICE between 7-9:30pm. Showers produced only a dribble of water, and took 10min+ to “heat up” to luke-warm temperature. - Rooms were very spacious and clean, offering average sleep quality. - Interior sound carried further than desired inside the large penthouse (lots of old tile flooring and hard surfaces). - Interior temperature was great; never tried to adjust it. - Overall comfort was otherwise adequate, but sub-par for a “penthouse suite.” - Kitchen was spare on kitchenware, and had basically no staples. - Nice exterior seating area (didn’t use), which was also attached to the public staircase. - Primary bedroom was a complete WiFi dead spot. View - Penthouse offered a view of the surrounding area, and courtyard. Facilities - Courtyard with the pool and hot tub looked really nice (didn’t use). Unsure about the practicality of the (loose) sand “flooring” around them. - Looked like there was a convenience store and laundromat on one side of the hotel. - Gated parking available in the rear of the building. Food/drink - Breakfast (included with our booking.com rate) was slightly above average, offering a fixed set of choices across pancakes/meat/eggs, plus fruit and refried black beans. No vegan option was available (fruit only, beans weren’t vegan). Server was very friendly. Value for price - Should’ve been good value, but given the issues with running water, showers, and WiFi dead spots, POOR VALUE. - Would not return without the above being fixed, and renovations being made.

TripAdvisor users rated this property 5 out of 5

Perfect

Maria S on May 07, 2024

Everything was great ! Very friendly employee - Camilo, helped with all questions and was very polite ! I will definitely come back again ! The location is great, everything was clean and nice Thanks for a good place, I'll recommend it to my friends.

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