TripAdvisor Traveler Rating

This hotel is GORGEOUS!! Staff is AMAZING especially Joey!! So sweet! This was a last minute booking but I will stay here again!! Thank you Joey for everything!! You went above and beyond!! Definitely a must stay!

Good location from Disneyland, where the walk to is easy and away from the busy street. But most of the staff is not accommodating and not as friendly. There were only 2 staff members that met our satisfaction. No free breakfast & you are given a $15 credit instead on food & beverage & I just find not worth it because the food at the hotel was overpriced. Like the chicken & waffles was $15.95 and it was just 2 waffles (so half of a whole waffle) that you can make with those make it urself waffles at an inclusive breakfast & chicken strips. Dealt with a sarcastic and rude staff member which o believe was named David or Daniel, that flaunted his badge to our face from his shirt when we were questioning the rules about the credit. Was denied a water bottle at 8;00 am. Could hear talking and noise through our wall. Wished our rooms smelled as good as the lobby. Overall, As a diamond member, I was pretty disappointed, wish we were treated better.

Stayed here for two nights. Very clean, modern hotel with surfing theme. Staff was really great. Very reasonably priced. Nice hot tub and pool. Short walk to many restaurants, shops, Disney. Breakfast is not included in stay. I would definitely stay here again if in the area.

Honestly it all started with David F at the front desk. I showed up @ 1130 way early and check in wasn't till 3. Bummer right. But then everything changed when David gave me access to the pool and was able to move me to a different style room and check me in early. It was exactly what I need after a long drive. My back was killing me and all I wanted was a shower. I'm so thankful for David and his friendly attitude and I will come back soon when I visit Disneyland which seems to be the main reason ppl stay here Nd that totally make sense since it's the perfect location. It's so clean as well and just everything about the place screams 5 star. Thank you Suncoast by Hilton and especially thank you to David F of front desk.

Hotel is nice and clean but missed the mark when comes to hotel friendliness and helpfulness . Check in process was not welcoming , no information was given very check in and leave feel. After heading to our room we found that outlets in bathroom did not work , evacuation plans were missing , shower curtain had holes in it and air filter definitely hadn’t been changed . We were moved to another room but even when going in and out hotel staff never said a word . This hotel has potential to be amazing , the little things that make a great stay . Smile goes a long way and hello . Housekeeping : Truly amazing as always , friendly and said good morning .