TripAdvisor Traveler Rating

Sergio was great! Awesome pool and great staff!!

Great hotel amazing vibes and so cute . Staff was Super Sergio the bartender was terrific ! Great bar and restaurant

I generally never leave reviews, but thought it was important to pass along. I saved a significant amount of money, but now I know why. We love Hilton and stay in their budget line hotels all the time. Would not recommend it!! So disappointing!! Pros: -Great proximity to Disney. -Gym is excellent, with a Peloton. -Walkable to car rental companies. Cons: -Nowhere to hang anything in the bathroom: not towels or a toiletry bag. -Ice is only available on a few floors. Unfortunately not ours. -Very difficult to operate the shower. Would be impossible for anyone with weak hands. -Bathroom smelled strongly of mildew. -Requested towels only and specifically that the beds not be made (mobility issues and made lots of modifications to the bed for optimal sleeping). Not once but twice I asked for this and twice it was ignored. All the items in the bed were tossed all over the room and floor. Items were damaged. -Toilet broke and public restroom non-operating the entire time. The staff could not locate a plunger for a long time. So no way to use the bathroom upon waking. A nightmare for anyone with IBS right?! -Housekeeper banged on the door at 8:30 am asking if she could clean our room on checkout day. 11am is checkout, mind you. I told her we had not left. She waited outside and asked again a bit later when we walked out. -Poor customer service. Not once did anyone apologize for the issues.

Highly recommend this hotel. The location is a short stroll to the park & the staff are wonderful! Big hugs to Issa in the lounge, always providing exceptional service! Thank you from Mike & Shawnna :-)

Employees especially front desk clerk are rude they don’t like help only on their phone and AirPods