TripAdvisor Traveler Rating

This was our fourth stay at Hacienda Encantada, and this time we were celebrating Ernie’s birthday. The resort’s spectacular cliffside setting offers unobstructed ocean views. The rooms are spacious, and the grounds are beautifully landscaped, exceptionally clean, and meticulously maintained. Service was friendly and attentive throughout our stay, and several outstanding staff members deserve special recognition. Filipe, one of the cart drivers, remembered our names from the very first day. He always greeted us with a warm smile and was a delight. Each morning at Maria’s, Teresa welcomed us to breakfast with an iced latte for me and juice for Ernie. She also arranged a wonderful birthday surprise for Ernie, which we truly appreciated. Paola, the hostess at Maria’s, somehow remembered our names despite greeting dozens of guests every day. Her warm welcome made each visit feel special. Ingrid, our server at the adults-only pool, was friendly, attentive, and incredibly efficient. We kept her busy, but she always came through for us. The exceptional setting and thoughtful service made our fourth stay at Hacienda Encantada—and Ernie’s birthday celebration—truly memorable.

There were so many servers dedicated to giving top notch service. Friendly, upbeat and just so happy to be working at such an exquisite resort! Shout out to the Pergold team! Mdrtin was amazing and always so welcoming. We appreciatiated his constant attention and genuineness!

First - the resort is very nice and the staff are great - BUT- Do not waste your time in a time share meeting. They are deceitful and tell you one thing that sounds like a good opportunity - however, it's basically a scam.... I was about to purchase a time share and when it came down to the final paperwork - the price almost doubled!! Then - they apologized and offered another opportunity via Inspira vacations, run - don't stop and sign anything because the pricing stated in the contract doesn't exist.... I.e. supposedly a 2-bedroom stated in the contract would cost you $799 for the week - BUT - that price doesn't exist!! They are all over $1200 - $2500 per week!! OH but there may be low - poorly rated rooms available for the $799 price range but you'd take a risk to stay there!! So - please do yourself a favor - RUN - don't schedule any breakfast meeting b/c you will waste a minimum of 4 hours of your vacation time and during that time they will not let you out of the room - or place you in another room and sell you bogus programs!!

Martin, Ingrid and Omar were exceptional servers. Our horseback ride was such a treat. Everything was better than expected.

Hacienda Encantada is an absolutely beautiful resort. Loaded amenities including great ocean views, 4 different pools and great restaurants. It is a nice place to spend an entire week and just relax. We were all inclusive and found it to be a great value even if you only have two meals a day but especially if you like to snack between meals. Highly recommend dinner at Los Riccos and look for Adrian he was an amazing server.