TripAdvisor Traveler Rating

Every single staff on duty are excellent. Kenya and Kevin of Mestizo are the warmest. My kids had a wonderful time with Daniela of Kid's Club. Los Riscos, on top of the delicioso dishes, has a superstar of a waiter - Alejandro. Impeccable level of service and attention to details. This gentleman of a has 5 star level of skills, the sweetest. Adrian of the Entertainment Staff, my bro! The mixology team are the best of team.

This is such a special place for our family! The staff is so friendly, the accommodations are beautiful, and the views are spectacular. A few shining stars that were exceptional with their service were Rafael at Las Marias Restaurant, Enrique at Los Riscos Restaurant, and Arturo and Jesus poolside at El Patio. Cesar at Los Patios was the best bartender EVER! He took such good care of us—great drinks and outstanding service. We will be back!

We enjoyed our room with the view of the ocean and the sea breeze. We especially grateful to the entertainment team, let by Ariel whose Aquafitness makes everybody happy. He is an excellent entertainer, sings with a great voice and is also an excellent Pickel ball teacher and player. We are active people so we enjoyed open air classes every morning, alternating tai chi, yoga, Pilates, guided by Ramon, who has an excellent rapport, does first class teaching with great variety and wonderful music accompanying his classes. It’s deeply relaxing and strengthening at the same time. Our room was perfectly cleaned and mopped daily by wonderful Antonia??

Joshua was our breakfast server every day and gave us exceptional service. He is truly an asset to the resort. Also had Angel and Eric at the Pergoli pool every day. It was a wonderful vacation. Thank you

Rebekah and I celebrated my 30th birthday at Hacienda Encantada and honestly couldn’t have asked for a better experience. The rooms were excellent, super clean, comfortable, and the views were absolutely beautiful. At El Patio, the service and energy were fantastic. Julio, Oscar, and Aristeo made my birthday SO special. They kept making sure our drinks were never empty, got us great seats, and brought the best energy alllll day!! Cesar, Isabel, Juan Luis, and Jesus were also incredible throughout our stay and made every visit there just as enjoyable. And every morning at Las Marias was just as amazing. The breakfast was consistently fresh, delicious, and the perfect way to start each day. Rafael (gordo!) went out of his way to make us feel welcome and always made a point to check in and say hello, which meant a lot. Huge thank you as well to Ingrid, Teresa, Joshua, Claudia, and the sweetest omelet chef (who plays soccer ??), you all made our mornings something to look forward to. This trip was unforgettable, and it’s because of the people. Thank you for making my 30th so special!! ??