Hacienda Encantada Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.7
  • Location 4.6
  • Rooms 4.6
  • Service 4.6
  • Value 4.3

9497 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Thank you, Oscar, and staff at El Patio/Hacienda!

madeline s on Apr 18, 2026

Another lovely experience at Hacienda Encantada. I want to give a shoutout to Oscar at El Patio for taking such great care of us. He was polite, friendly, a hard worker, and always had a smile on his face. Thank you thank you, for making us feel so welcome. We’ll miss our daily Palomas ;)

TripAdvisor users rated this property 5 out of 5

Great dinner at Riscos

Compass612928 (Playa del Carmen, Mexico) on Apr 17, 2026

Great dinner at Riscos, everything was delicious and Enrique’s attention was great! Thank you all !

TripAdvisor users rated this property 5 out of 5

LOVED IT!!

Jared S on Apr 16, 2026

Absolutely loved the experience. Amazing views, service was awesome. Can’t wait to come back! Joshua and Ingrid were amazing!!

TripAdvisor users rated this property 5 out of 5

Don’t miss this!

Q5733MKdanl on Apr 14, 2026

Terrific location, the views are amazing, food is excellent! Not overly crowded but pleasant enough to feel a part of something. Ingrid at Los Marias is a wonderful server

TripAdvisor users rated this property 5 out of 5

We Love El Patio!

WineBean on Apr 13, 2026

El Patio at Hacienda Encantada is, without question, one of the most memorable dining experiences we’ve ever had—and not just because of the stunning setting. The environment is absolutely beautiful, with a relaxed, open-air atmosphere that perfectly complements the surrounding views. It’s the kind of place where you immediately feel like you’re on vacation. But what truly makes El Patio special is the people. By the end of our stay, the servers — Julio, Omar, and Oscar — felt less like staff and more like friends. They strike a rare balance of being genuinely warm and personable while also delivering a level of attentiveness that rivals (and honestly surpasses) many 5-star restaurants we’ve visited. They move through the space with what looks like effortless precision, somehow anticipating every need before you even ask. What stood out most was how much they cared—remembering not just our favorite drinks and meals, but our names and little details we shared along the way. That kind of connection is incredibly rare and made every visit feel personal and special. Behind the scenes, Benjamin and Valentina consistently prepare and execute outstanding food. The menu has something for everyone, from perfectly executed American classics like wings and burgers to fresh, vibrant Mexican dishes. The ceviche is light and refreshing, and the Governor tacos (our absolute favorite) are something we find ourselves craving long after we’ve returned home. There are plenty of great dining options at the resort, but El Patio is always our first stop when we arrive and our last meal before we leave. It’s become a tradition we genuinely look forward to, and throughout the year, we often find ourselves talking about the food and the people — counting down the days until we can return. El Patio isn’t just a restaurant — it’s an experience, made unforgettable by the incredible team that brings it to life.

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