Hacienda Encantada Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6909 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Hacienda Encantada Resort - Cabo San Lucas

Dody C (Edmonton, Canada) on Jan 30, 2023

Beautiful resort. Spread out over a lot of area which is very hilly. Could prove challenging for people with walking issues. However they have golf carts to drive you around the entire resort and they are readily available. Food was amazing. Breakfast buffet , Teauilla Bar, Pizzeria which doubles as restaurant at night. Three different pool areas and a kiddies pool area too. Found the flooring quite slippery so be careful with wet feet. Rooms were big and very clean. Poolside entertainment and activities at the one pool we spent our time at. Entertainment Director was fun and engaging with a beautiful voice. Mini golf course in centre of resort which we did not use. Store on site. Took a cab into Sam Lucas to do some sight seeing and shopping. Not too far away. Enjoyed this resort very much. Cabo overall is a beautiful area with an almost Mediterranean feel to it. I would recommend this resort but mostly to adults.

TripAdvisor users rated this property 5 out of 5

Best place to visit in Mexico. Our Home away from Home ??

CaboHobo70 (Massillon, Ohio) on Jan 30, 2023

We have been coming several years. Today is my birthday and the housekeeping supervisor surprised me with a birthday cake! Lilia was so sweet and lovely. She even sang Happy Birthday in English & Spanish! We had a few small problems that could have become major but before she left she made arrangements to have them fixed and all but one was taken care of before she left. She scheduled spraying for ants when we are out of the room! Beautiful resort with the best people ever and I willbe mentioning others later. ?? Haceinda Encantada Resort & Spa ??????

TripAdvisor users rated this property 4 out of 5

Great.Great.Great

christyvd on Jan 28, 2023

I want to shout out all these staff members..I’m sure it’s more but I’m sorry I didn’t get the names: Alberto, Angel, Angelo- At the Front Desk, Luis-At the Front Desk, Raul, Roberto, Carlos, At the Baja Lobster Company The Oyster Bar Gonzalo,David,Samuel,Monica. At the beautiful Los Rico’s- Oscar, Jorge,Roberto, Marco the golf cart driver, At El Forno Carlos. All these staff members and more made our anniversary trip amazing. The only thing that we didn’t like is when we first arrived they try to get to do a timeshare. Words of advice after people have traveled all day to get to your beautiful resort trying to be forced into a timeshare is something they don’t want to hear. Travelers want to get settled and relax a little. We will be back to see y’all soon and nope we still don’t want to purchase a timeshare.

TripAdvisor users rated this property 1 out of 5

Very poor service at a beautiful resort

maxim362023 (Salt Lake City, Utah) on Jan 27, 2023

I feel like we had every possible mess up that could happen at this resort. Very poor service across all levels, broken hot tub, stolen money, delayed baby meals, poor responses to front desk calls, had to ask 15 times to get logical things done. Very poor experience, even though the property is clean and pretty. Sorry, but if you want to relax during your vacation, this is not the place to do so.

TripAdvisor users rated this property 5 out of 5

Come for the weather but stay for the pool

Julie M on Jan 27, 2023

Came with friends. We were here same time last year and I have to give a shout out to how the Phase 1 pool is managed. Moises was there each day when we (early risers) were out and saw him continuously throughout the day and our stay. Hard worker who was very interested in hearing about our experience and any suggestions or questions were heard and followed through on. Such a nice touch into making a beautiful place a beautiful experience. The rooms and food were as nice as last year and the pool (where we spent the majority of our day was top notch, never waiting for a cocktail or a snack.

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