TripAdvisor Traveler Rating

Ricardo was a very knowledgeable waiter and helper with my food allergies!

I visited this resort with my mother for a short girls trip. We were blown away by the staff and accommodations. The food was phenomenal and many options are available based on your tastes or food restrictions. Our pool servers were an absolute delight and very attentive each day. The room was well appointed and very spacious with a great view. We felt very safe and secure on the premises and impressed by the attention to detail in maintaining the grounds.

Unfortunately, this resort didn't live up to the expectations we had based on the reviews and the price point. The grounds are one of the resort's biggest strengths and are clearly very well maintained. Unfortunately, that same level of care doesn't seem to extend to the guest rooms. Our rooms felt dated and in need of refreshing, and the beds were among the least comfortable we've slept on at a resort. The biggest theme throughout our stay was inconsistency. Every staff member we encountered was friendly and genuinely seemed to want to help, but the follow-through often fell short. Many requests made before and during our stay required multiple reminders or simply weren't completed. None of the issues were major on their own, but together they created an experience that felt less polished than we'd expect from a resort at this price point. The food was our biggest disappointment. Breakfast at Oceana was consistently excellent and easily my favorite meal of the day. The lunch buffet was also better than expected, offering enough variety to put together a good meal. Unfortunately, most of the specialty restaurants—including El Patio, Portofino, and Himitsu—were underwhelming. The hibachi dinner was fun thanks to the chef, but the food itself was fairly basic. Having worked in high-volume hospitality, I understand how challenging it is to serve this many guests, but I also know it's possible to do it well. The drinks were equally disappointing. I don't expect an all-inclusive to serve craft cocktails or top-shelf wine with every meal, but many of the cocktails were overly sweet, watered down, or both. We also found that if you wanted to order something outside the standard all-inclusive offerings, the upcharges for even relatively basic bottles of wine felt excessive. One thing we were very glad we did was book the Preferred Club. The quieter pool was a welcome escape from the busier main areas, and Oceana breakfast alone made the upgrade worthwhile for us. One unexpected highlight of the trip was the morning yoga classes. The instructor was fantastic, and practicing yoga while overlooking the ocean was lovely.

Outstanding resort with excellent, friendly staff. Food at all specialty restaurants was outstanding, and buffets were pretty good. Room was clean and COOL. So nice to be able to get a little AC when you need it.

This resort was clean, well taken care of, and plenty of activities at the pool, and night club. We were a group of 10 (the Kansas Crew) that arrived and were greeted with drinks and a cool towel. We were all preferred club and the preferred club staff were great at check in, allowing for us to check in and change into our pool gear, even though out rooms were not quite ready. Carlos was our concierge, and he did a great job and took care of everything we needed, including getting our group reservations at the hibachi tables, but also came and alerted us at the pool once or rooms were ready. The main pool was good and the servers took great care of us but our group also took care of them each day. They truly work hard and deserve the tips. The entertainment team (Ivan, Axel & Susana) at the pool was good and got people involved with pool volleyball or games in the pool. Our room was a swim out in building 8 and it was great. This was the first time we have done a swim out room. I will say that the waves are so intense that you can hear them crash on the shore from your room and occasionally they will rattle the sliding doors. We had no complaints about this room other than I wish they had a better selection for the mini bar in the room but there was beer, sodas and bottled water. When we did run out of anything they were quick to refill. We at at just about every restaurant on the resort except for the Mexican one. All of them were good but I have to say the fish tacos at the Seaside grill were my wife's favorite. I enjoyed the Hibachi but was not disappointed in any of them. Our group got the nightclub and it is not big but it is a fun time. We happened to be there when the World Cup and the Conner McGregor UFC fight was on and it was a fun atmosphere. The DJ has typical club music on and kept the party going. The negative about this resort is that the ocean is truly not swimmable. Those waves looked very intense and it was black flag warnings posted. It is a very nice dark sand beach but the ocean waves were so intense it didn't you much reason to be on the beach. The wife and in did play golf at Puerto Los Cabos golf course and played the Vista and Mission Course. The Ocean course was not available at the time we were there. It was a great course with drink and taco stations every couple holes. I recommend playing is you get the chance. We will definitely return to this resort in the future.