TripAdvisor Traveler Rating

The loveliest place to be for a week to reset. Beautiful grounds, fun activities, excellent food. The staff is truly what sets this location apart! Delmer, Francisco, Miguel, and Axel were so fun to be around through karaoke, pickleball, archery, and tours! Pool servers Juan, Sonia, and Roberto were so helpful and attentive. Restaurant server Maribel is also amazing! Maintenance and housekeeping crews were thoughtful and responsive when needed. I went to the spa 3 times— everyone was so amazing! My masseuses Aidee and Kayla were awesome! My mom loved her facial from Grisela and Ivan at the spa desk is great!!! The management is so professional and thoughtful as well. Will definitely be coming back!!!

We love Secrets Resort and Spa. It's our second time vacationing here and we will definitely be going back. We were in the preferred section with an ocean front room and balcony. Great property and very well maintained. Staff is always friendly and very helpful. Having a concierge is a bonus for dinner reservations or just general questions. We really felt like Ricardo cared about us and made sure we were enjoying our stay.

Secrets was a beautiful resort located on a beautiful golf course next to the ocean. The resort was on the smaller side, but that is our preference. I also would have preferred to be able to go down to the beach, but there wasn't any access. Their staff was very hard working and friendly. There was a lot of different activities that were offered. The food was average, but typical of an all inclusive resort. We would definitely go back!

I really wanted to love this resort, but unfortunately, it fell far short of expectations—especially for the price. Let me start with the positives. The views are absolutely stunning. The ocean scenery is beautiful, and the grounds are incredibly well maintained. The landscaping is clearly a priority, with a wide variety of plants and flowers that make the property feel lush and inviting. Some members of the staff were also very friendly and accommodating, which we appreciated. However, that’s where the positives end—and I’m honestly surprised by how many glowing reviews this place has. The food was, without exaggeration, horrible. Most of it tasted like it had been pulled straight from the freezer and dropped into a fryer. The best thing I had the entire trip was a small breakfast burrito from the Preferred Club Lounge, which says a lot. For a resort at this price point, the food quality was extremely disappointing. Another major issue was the constant upselling. Staff were persistently trying to sell us something—massages, romantic dinners, timeshares—you name it. It really took away from the ability to relax and enjoy the vacation. The so-called “resort credit” is also misleading. You can only use it in very small increments (like $10–$20 at a time), which makes it feel more like a marketing gimmick than a real benefit. We stayed in a Preferred Club Room, which did have a great ocean view, but the room itself was dated and worn. While it was clean, housekeeping was inconsistent—we only received minimal turndown service one night. The TV was outdated, not a smart TV, and there were no English channels available, which was frustrating. The Preferred Club concierge was rarely available—we only saw him a couple of times during our stay—but to his credit, he did bring us Peanut M&Ms when we requested them. The Preferred Club Lounge was a nice perk, offering premium alcohol and snacks throughout the day. There was also a “Preferred Club Pool,” but it wasn’t monitored at all, so any guest could use it. I had to get there at 6:30 a.m. just to secure decent chairs. The main pool is large and visually appealing, but they play loud 70s and 80s music all day long, which quickly becomes irritating. It didn’t seem like anyone was really enjoying it. Overall, this resort is incredibly overpriced for what it offers. Aside from the views and landscaping, the experience was disappointing across the board. I will not be returning—and I would not consider staying at another resort in this brand.

Josue from Oceana restaurant was an AMAZING server. So professional, patient, and intelligent. Thank you Josue!! ??