Secrets has gone down hill this 4th visit….truly go somewhere else until the chain rises to the prices and name again.
Jul 04, 2022
I will start by saying that Juan at the barracuda beach bar most of our stay- was hands down the happiest friendliest person!
Now for the rest. This is our 4th visit to this location over about 5 years. Decades of AI travel and on my first review for this location, it for sure didn’t read how this will and management will respond and not care really. I’m sharing anyhow. Several of our visits have been over the 4th of July week like now. Before Covid and during Covid and now each time we have visited-it seems the resort has not been consistent or lived up to visit one several years ago.
The drinks were horrible. Honest just bad- Never caught one buzz. We don’t kill it but to feel nothing in the hot sun weird- We had to buy an $85 bottle of wine (Probably $30 at the grocery store at home) just to enjoy a decent cocktail and not throw it out. No quality beer unless you hit a spot that has some cans cold of Corona and then told all out? No top shelf anywhere I promise and we are preferred club again! Why no Grey Goose in preferred? Why no decent whiskey or gin, for the up charge?!
We left the Iberostar Grand a few months ago in Riviera Maya, with no up charges just top shelf everywhere even in the beer area! Heineken, Coors GG you name it! Amazing! Bravo Iberostar!
We have asked for Corona this week in our mini frig In Preferred- and nope. Still nope. Even tried a tip lol! The Room service is an hour and half and cold…
We paid an extra $1400 for preferred on this visit at check in for really for nothing where years past we felt special and treated. The private lounge is not kept up at all anymore. Wet swim suits people hanging out stuffing faces- instead of dressed and Pre dinner drinks in air - This time it feels like a rip off! We have heard many complained about paints at dinner?! Go to a RUI and Secrets enforce that dress code!!!!!!!
The rep asked us for $1800 to do the upgrade and we said no! 4th visit! On that no, it went to $1400 in 1 minute. We have a 7night stay, and by the way, we are still here as I am writing this. Prior first visits here, none of this would have been our experience!
We were so hopeful and that’s why we booked again, but sadly just not worth it anymore and we can’t see being back here. The class is going fast.
I called several times disgusted about empty glasses and all laying around the halls in the morning-If I wanted to see all that I would have booked a RIU!!! Had a next door neighbor who lived playing boom boom music at 11:30
PM so I had to call on that. We love fun but we always behave as adults knowing we have a neighbor! We should not have to call - walk the halls and pay attention Secrets, and by the way rowdies, there is a late night bar and your ocean front room is not a disco. Again we didn’t book a RUI! An iron in our room was bad and almost ruined a dress I brought trying to press it. Gosh it’s just not
Cool. Check the rooms Secrets. Shelf called off the wall loose…. Hard to write as 5 years ago as I said I didn’t not have one negative.
The main pool was dirty with limes on the bottom and other quests mentioned the cloudy too. Not sure anyone gets out for a bathroom break- Riu once again lol.
So, I won’t bore- Secrets will never keep loyal visitors as we have been, with what we experienced. Iberostar, Excellence and Sandals- we will be back!
I’ll end saying we enjoyed Cabo and the Marina and and the views. The grounds were still in good condition.
Feeling at Home!
Jul 04, 2022
Time and people I'll never forget! Unit 5...closest building to everything and great views. The Bike tour is a must...we did it 3 times! Cornhole was a blast, not to mention volleyball, water arobics and dancing at Desires! One night of karaoke wasn't enough, but if I had to listen to me sing I guess I'd understand. Dario, Julian, Brenda, Genner, Lucas, Sexy Charlie, Ester, Amerilla, DJ Brandon...and chef Hugo! I could go on! These were more than staff members, they were family for a week! Thank you for making each day so much more!
I do wish the beach front the resort has, was a little more swim friendly.
VIP week to remember!!
(South Ogden, Utah)
Jul 01, 2022
Loved our trip to Secrets Los Cabo’s!! The staff made it such a fun week. We were there for a VIP week and Ashley made every event so fun. I really loved that she reached out to me personally before the trip to see if we had any requests and helped set us up for the Golf Tournament and other fun events throughout that week. The other hospitality gal Mariana was super as well. Ashley and Mariana helped with all of the special events and activities and were so fun!! They really made a difference in our experience at Secrets. Our accommodations are always so comfortable and the food is always top notch. Oscar the bell hop is amazing too. He was working so hard to get everyone picked up and checked out in time. He had a ton to do but was still happy and helpful and we really appreciated his hard work. Can’t wait to go back again soon! One of our best experiences by far !!!
Beautiful Beach Resort
Jul 01, 2022
We had the best time!!! Roberto Sanchez was a wonderful server! He anticipated our every need.
The resort is magnificent. Beautiful and restful. The food was wonderful in every restaurant. They hosted a dinner outdoors with a Fire a show that was amazing!
Jul 01, 2022
First time to this resort and the resort was beautiful, food was great and the service was amazing! Brenda, Lucas, Roberto and Julian were amazing activities staff and made the trip so much fun! We will for sure come back! Amazing pool with swim up bar and beautiful views!