Secrets Puerto Los Cabos Golf & Spa Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8112 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Anniversary

Mejia4519 (Bakersfield, California) on May 25, 2024

It was very pleasant stay with the resort was make this place such wonderful and magic it's there personal every one it's very helpful to all the guests thank to all.my Queen And I we appreciate everything.

TripAdvisor users rated this property 5 out of 5

Second trip - won’t be the last!

Brigitte M (Ottawa, Canada) on May 24, 2024

This was our second trip to Secrets Los Cabo and our experience has been nothing short of the best. Alex at the Oceana was such an amazing server. We was quick, charming and so friendly. We love Secrets! We recommend Secrets to anyone interested in visiting Cabo!

TripAdvisor users rated this property 5 out of 5

Excellent Customer Service

erenft on May 24, 2024

The customer service here is top class. They clearly care about their guests and cater to the needs to each of them. One of the employees went far above and beyond to do a task for me that I was not expecting. From check-in to check-out, I kept getting my expectations blown away. They truly care about everyone. Really solid experience. Food was awesome too. Pool areas are amazing. Highly recommend.

TripAdvisor users rated this property 5 out of 5

Relating get away

LBrands2024 on May 24, 2024

The Secrets resort was everything and more of what I expected. My husband have been to several all inclusive resorts but had never been to a Secrets resort. We were very impressed with the level of quality in the staff, food and accommodation. We will be returning to a Secrets Resort again soon.

TripAdvisor users rated this property 5 out of 5

13th Amazing Visit With Our Secrets Familia To Our Favourite Travel Destination!

PlayaDelSauble (Guelph, Canada) on May 24, 2024

Another memorable stay returning to our “Home Sweet Home” for our 13th return stay with our AMAZING Secrets Puerto Los Cabos Familia! Words can't express the feeling when we arrive, feeling so comfortable just like home, and looking forward to reuniting with all our Familia, who are always welcoming us with hugs and “Welcome Home"! We enjoyed perfect weather, and spectacular views of the Sea of Cortez offering breathtaking sunsets, with beautiful lush tropical gardens and grounds. Luxury comfortable accommodations and always super clean in every area. Excellent dining experiences, including many surprises we are very grateful for with gourmet culinary delights. The best steak we ever had at the wine cellar was amazing with Foie Gras Brulee talk about exploding your taste buds! Great meal with a great presentation!! Muchas Gracias Highly recommend getting the World of Hyatt Inclusive Collection App which contains lots of useful information, we use it daily to show all restaurant menus and more. We went to Coco Cafe located just off the main lobby for our daily Americano when it was before 7:00 am as it is open 24 hours. They are always adding something new it’s, very convenient lots of selection, fresh fruit, yogurt, fresh baked goods, ice cream, and sandwiches now after 11pm they serve hot finger food selection. We love this beautiful resort which is our second home, what makes this so special is our Secrets PLC Familia which keeps us coming back year after year. Amazing people we are very thankful for all the great relationships, both old and new ones, that we have with everyone at Secrets. They are always making sure we are well taken care of daily from the time we arrive until the day we leave. Check-in at Preferred Club was a breeze as usual. Yove Preferred Club Manager goes beyond excellence, always providing us with great service, and making sure we are taken care of by checking up with us. Thanks to all the team at the preferred club including Yove, Zule, Carlos, Pableo, and Juan Carlos. Our daily spot that we love was at the preferred pool where we spent our days with breathtaking views, spotting whales, and receiving excellent service from Alvaro-Pool Concierge, and our waiters Angel and Genner who always made sure we were keeping well hydrated ;) Cheers to the great staff that work so hard always smiling and who always keeps us well hydrated and well fed!! Chef Carlos, Chef Juan Manual, Chef Francisco, Chef Eduardo Waitress/Waiters - David, Marco, Jose, Lorena, Angelica, Dulce, Jose, Emanual, Lionel, Candido, Christian, Suzanna (CoCo) Hostess- Anna, Kirstina, Maria, Luz, Karen (Sommelier) Bartenders/Servers - Ableardo, Marcus, Juan, Felipe Main Pool - Roberto, Salomon, Able, Juan, Merna (pool concierge) Waiters/ Waitresses - David, Lorena, Angelica, Dulce, Jose, Emanual, Anna, Kristina, Karen, Marco, Jose, Luz, Alberto Entertainment Team- Delmar, Francisco Bell Boy - Javier The Management Team is amazing! They are always very personable and genuine, taking care of their staff and the guests at the resort. We had the pleasure of meeting Emanual Santana new to the resort, Director of Food & Beverage, who was very welcoming. You have an AMAZING Team! Lionel Pombino, Resident Manager Alejandro Riveria Food & Beverage Manager Yove, Preferred Club Manager Jorge Batista Ester Eloy Vladimir Ricardo Oscar Daniel Maricruz We have so many memorable memories that we will never forget THANKS to all our AMAZING Secrets Familia. They are truly genuine people, so caring, words can't express how grateful we are for every one of you for everything you do. It's incredible how often you go above and beyond always making us feel like royalty. Your first-class hospitality is second to none! Thank You Thank You Thank You We met some great people from both Canada and The United States having tons of fun. Many more memories were made! The Secrets Team has a genuine camaraderie that can be seen throughout the resort, always welcoming with hugs and smiles doing everything they can for you to make your stay memorable. They work very hard, so be sure to show your gratitude back to them by tipping them well.

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