We checked in on a Wednesday and they required immediate payment for all six days. Upon checking in we noticed water damage and mold/mildew on the ceiling and in the bathroom. We then went to have lunch at their restaurant by the pool which made my wife sick- likely food poisoning. We then went over to the pool where the water was green. After recovery -the next day we advised we would be checking out in a day in compliance with their one day cancellation policy. They gave us the run around with three different people and advised to come back tomorrow before 4 pm to talk to accounting. The next day we packed up followed those directions and this person was no where to be seen and they refused to refund the balance of the prepaid nights. To make matters worse they would not let us leave until we paid for the lunch that poisoned my wife.
Unsanitary place, dishonest staff, and a definite DO NOT STAY recommendation.
Bell Boy attention
Jul 01, 2022
Adan López Bell Boy's attention was amazing, he was really kind, servicial and respectful, he help us with my little sister because she had an accident y he always try to make her feel comfortable and confidence while he was helping her to get to the room
Pre-Cabo fest shenanigans
Jun 27, 2022
Loved it! The hotel itself could use some upgrading but overall, it was a great experience. The people were all very friendly.
The breakfast buffet was awesome! The location is perfect. Definitely coming back!
So much fun
Jun 27, 2022
Absolutely wonderful. The hotel is beautiful and close to everything you would love to see in Cabo at the marina. Breakfast at the buffet was delicious and view was gorgeous. Room spacious and OMG the view!
Tesoro Great location, mediocre service/food.
Jun 26, 2022
Hotel location is prime, you can walk anywhere downtown. It is located right on the marina. I have stayed at several hotels in Cabo and this one barely gets an average rating. The room was small and did the trick, but is old and outdated. I did the all weekend inclusive and the first thing when look at menus is all kinds of meals that are excluded from all inclusive, big turn off. When you are all inclusive at 98% of hotels you eat and drink and move on with your day, at Tesoro they have to bring you a receipt to sign, kinda stupid. The staff was not inviting either, they barely spoke. The pool service was excellent, those guys were very customer service friendly and did a great job. Checking out they tried to charge me for a bottle of water that the service lady added on her own to my refrigerator in the room. I kindly disputed the charge and back and forth a few times until I had to fill out a form for them to remove the water bottle charge, again stupid and waste of time. Like I said, great location, but I would not do all inclusive again at this hotel. The food was not great, we ended up eating out on the town most of the time, for cheap too.