TripAdvisor Traveler Rating

Loved everything about this resort. The all inclusive along with our bartenders on the hideaway side. A special thanks to Chickpea, Donovan, Ryan, and Shadine have been the most amazing bartenders ever! I could not have asked for better service or hospitality. Will definitely be back to enjoy this resort again!

This is a specific review for Elecia at the Diamond Grill and the rest of the staff there. Elecia is a fantastic bartender. So attentive and makes fabulous drinks. The level of skill is better than any other place in the resort.

Do not come here, I should have just went to Sandals and paid extra money . Room service is terrible, no water in room currently and this a presidential suite! Supposed be meeting with team today

We spent 2 weeks in Hideaway at Royalton Negril in a swim up room. We had a wonderful holiday and thoroughly enjoyed Jamaica, but unfortunately the hotel itself fell short of our expectations, particularly given the price and it being part of the Autograph Collection. We booked our holiday well before the hurricane at a considerably higher price than some of the offers advertised since the resort reopened. As our deprture date approached, the increasingly concerning reviews made us seiously consider changing hotels. However, we'd previously enjoyed an amazing stay in Hideaway at the Royalton St Lucia, so decided to trust our experience of the brand. First, the positives, because there certainly were some. Our swim up room was beautiful, spacious and comfortable, we made full use of the pool. The beach and setting are gorgeous, and being able to walk along the beach to the small market and local bar was a real bonus. Our housekeeper, Tara, was exceptional. She kept our room immaculate throughout our stay, was thoughtful, concientious and clearly took pride in her work. She deserves genuine recognition! We also received excellent service at Sands Bar (on the Royalton side) where the staff were consistently friendly, welcoming and efficient. The main Royalton Lobby bar was another highlight, particularly Tevin, who remembered my husbands favourite drinks and provided lovely attentive service. He couldn't quite remember mine, but that's entirely my fault for ordering differently every time! The Martini bar was also a pleasant place to spend an evening with good drinks and friendly staff. These individuals made a real difference to our holiday, and our criticism of the resort should not detract from the wonderful service they provided. Food and dining - Very much a mixed experience. We visited 4 a la cartes, we enjoyed several dishes at Armadillo, Hunters was just ok and steaks were average pub quality, in Teppanyaki, service was bad and starters never arrived, Dorado, the a la carte restaurant exclusive to Hieaway guests, was very disappointing. Given it's exclusive status, we'd expected something more special. The lunch and dinner buffets appeared to offer an enormous selection, although some dishes were repeated across the individual stations. Desserts were limited and also repeated on seperate trays, the cheese selection was the most limited I've ever seen. Breakfast was a more positive experience with plenty of choice from continental, full english / american, Jamaican options to fresh fruits, yogurts and cereals. The coffee shop served delicious cakes especially the carrot cake and lemon pies, although my spinach and ricotta sandwich contained the unexpected combination of onions and a slice of carrot, nothing else! Room service was a tale of two extremes. We ordered breakfast one one occasion which was excellent - beautifully presented fresh fruit, pastries and drinks. Unfortunately, a subsequent lunch order of a wrap and burger was extremely disappointing in both quality and presentation with missing sides. After that experience, we decided against ordering room service again. Food & drink availability - One of or biggest frustrations was the repeated shortage of basic food and drink items. The Hideaway pool bar frequently had no beer or was missing ingredients for cocktails. On one particularly memorable day, the situation reversed and beer was the only alcoholic drink available! The burger van ran out of buns and only had soya patties everytime we visited. We appreciate hat occasional shortages can happen, but these were recurring problems throughout our stay and not what we expected from a luxury all-inclusive resort. Service & attention to detail - Unfortunately, the overall organisation and attention to detail didn't match the stunning surroundings. Our mini bar was empty on arrival, there was also no coffee, neither were reliably replenished throughout our stay, despite raising the issue regularly. There was also no plug in the bath although one was provided the following day and no steamer - tht never arrived despite asking at reception. Luggage handling was disappointing at both ends of the holiday. On arrival, we waited an hour before collecting it and man handling heavy cases down the stairs as the lift wasn't working. On departure, we were contacted to arrange collection at an agree time, nobody came so we took them ourselves as our transfer was due to arrive and we couldn't wait any longer. We raised our concerns during our stay and received standard apologies with reassurances that someone would follow up, but that never materialised. This ws particularly frustrating because so many individual members of staff were genuinely lovely and clearly working hard for the guests. Overall - We don't expect perfection, and we certainly don't don't spend our holidays looking for things to compalin about. However when paying £££ for a 2 week holiday, we do expect the basics to be delivered consistently and problems to be addressed properly. There is a beautiful resort here, with some excellent people working in it. Unfortuantely, the organisation, consistency and attention to detail did not match the marketing or the price. We loved jamaica, enjoyed exploring Negril and made some amazing memories. In fact some of our favourite memories were at the smaller, independent establishments along the beach. Would we return to Jamaica? Happily. Would we return to Hideaway at the Royalton Negril? No.

An Incredible Experience at Royalton Hideaway Negril! ???? We had the BEST experience at Royalton Hideaway Negril! From the moment we arrived, everything was wonderful. The property is absolutely beautiful, the atmosphere is relaxing, and what truly made our stay unforgettable was the incredible staff. The team went above and beyond to make us feel welcomed, cared for, and special throughout our stay. I want to give some very well-deserved shout-outs to a few amazing team members who made our experience even more memorable: ?? Chana and Donovan – Bartenders: Thank you for the amazing service, great energy, and for always making us feel welcome! ? Jermaine and Kemone – Hotel Concierge: Your hospitality, attentiveness, and willingness to help made such a difference in our stay. We truly appreciated you! ?? Spade 45 – Vibe Team: You brought the energy, fun, and personality that made our vacation even more enjoyable! Keep shining! ??? Tallah – Food Delivery: Thank you for your wonderful service and for making sure we were taken care of. Your kindness did not go unnoticed! Every one of these team members deserves recognition for the way they represent this resort. It’s one thing to stay at a beautiful property, but it’s the people who make you want to come back, and this team absolutely did that for us. Royalton Hideaway Negril, you have something truly special here. The beautiful property combined with such a warm, welcoming, and dedicated team made this vacation one to remember. We left feeling relaxed, happy, and already talking about coming back! Thank you for an unforgettable experience. Your team is the heart of this resort, and we hope their hard work and exceptional hospitality are recognized. We cannot wait to return! ????????