Bahia Principe Luxury Runaway Bay - Adults Only reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

5340 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

If you're planning on vacationing in Jamaica, please check this property out. You won't regret it!!!!!

Scenic637141 on May 17, 2024

I have no idea how to begin this review. Because it was such an amazing experience.I'm literally sitting in my living room trying to figure out where to start. Because I don't want to leave anything out. Let's start by saying from the time I landed in montego Bay Jamaica airport everything was exactly as I wanted it to be. My transportation was waiting for me at the airport which I Book through Expedia. My driver was very professional and welcoming. Upon arriving at the hotel, I have to say I was in awwwwwww of the atmosphere of the Bahia Principe Luxury Hotel in Runaway Bay . It was beautiful more beautiful in person than the pictures on the internet. I was so excited and very please not just me, but also my son. Upon checking in I had a slight situation with my wristband and in all honesty,this is the first time I was okay with having an issue ,Because I wouldn't have had the opportunity to meet such wonderful people Shanieka Burrell.Amoy Black and Brania Robinson ,Shannon Blackwood.Petagaye Williams These ladies were so nice and considerate to the issue I was having. I was amazed at how their customer service skills were exceptionally good but more importantly genuine. And that's the main reason why I'm taking the time to write this review is Because they're not just workers at your hotel, they're definitely an asset to your company. They went above and beyond to reassure me that the issue would be taken care of and it was.They were so apologetic for the situation at hand and I was very pleased. This hotel is definitely for couples. Families traveling with young children or teenagers because they not only have an adult side They also have a family side. The hotel is filled with entertainment fun activities. The beach is beautiful and the restaurants are phenomenal With lots of choices, whether vegan vegetarian etc... And I'm speaking from my personal experience. I'm praying that if you do visit. You'll have close to the same experience. I have or even better. One of my favorite restaurants is Takara If you ever decide to visit, please ask for Shanice Tugman our server She was exceptional, constantly checking in on us making sure that everything was the way we wanted it . Special thanks also to Shonnel Gayle, Raston Samuels amazing people. I cannot express my heartfelt gratitude towards them. It was my son's birthday. They brought out u a cake for him which I didn't expect and that melted my heart. My son was so excited and so surprised. Thank you for making his birthday so special. As you know, this hotel has a lot of restaurants which is great, but I loved eating at the Jazmin restaurant I can't say enough of the staff there. They greeted you with a smile every day and constantly Ask you if you needed anything, even if they weren't waiting on your table Special thanks to Terron Stanley Who greeted us with a smile every time we walked in. His service was Was nothing short of great even when he weren't waiting on us. He would still come over and ask if we needed anything. I would also like to thank a young man by the name of Lester. Thank you for also checking in on our table to see if we needed anything. Last but not least, I love the fact that this restaurant also carried a variety of food. It had a lot of Jamaican specialized dishes and also American style dishes and also Spanish-style dishes. I loved having many options to choose from. I would also like to give special. Thanks to the Guest Experience Team Shekora Spence.Monique Scottand Having your guests having the time of their life while on vacation, it's a very important thing and you guys didn't fall short in that area. Thank you for constantly checking in to make sure that me and my son was comfortable and was having a good time, that meant a lot. As for the young Ladies at the Front Desk Diamond Sinclair and Nicora Francis Thank you for greeting me with a smile every morning. Or every afternoon or evening, whenever you worked. Thank you for helping me changing out my money and always asking if there's anything else you can do for me. I really appreciate all the people. I've interacted with at this hotel. Everyone there as definitely made my vacation with my son. Very pleasant and for that I am truly grateful in this world where people can be so cruel and negative. Everyone finds the time to make reviews about negativity, but most of the time they will never take not even 2 seconds to commend People for great customer service And this is why I tried to remember everyone's name. I've written them down on pieces of paper trough out my stay because the CEO and committee board of this company needs to know the type of exceptional staff they have working for them. From house cleaning to people who are just doing landscaping Your entertainment crew, even the people at the pool handing out the towels Special thanks to the resort spa for their exceptional massages. I have no complaints except for in the beginning,When my wristband didn't work far a short period of time and that could never overshadow the great experience Me and my son had. you guys are truly an amazing team, at least from my perspective. Thank you for a great vacation Filled with wonderful memories Please forgive me for any typos miss punctuations, but i'm writing this after a sixteen hour shift, but it's worth it.untill next time and yes I will be returning THE BAHIA PRINCIPE LUXURY HOTEL IN RUNAWAY BAY IS WORTH EVERY DIME A SAVED FOR THIS VACATION. Thank you...

TripAdvisor users rated this property 5 out of 5

A wonderful stay

cam178 (Cheltenham, United Kingdom) on May 17, 2024

Lovely hotel, in a beautiful setting, with great facilities. Very well maintained and we felt service was excellent. Nothing seemed too much bother for most of the staff. They added to the great experience we had. The choice of food in the restaurants was impressive and the themed nights gave us variety over the time we were there. We enjoyed a couple of the A la carte restaurants but be aware that they get booked up very quickly. The communal areas never seemed overcrowded. Our room was cleaned and refreshed daily. We took advantage of the gym, which is air conditioned and contained a reasonable number of exercise machines. Thunder ( one of the gym instructors) led a few yoga, Pilates classes we attended on the pagoda by the sea. He was great and we really enjoyed his classes. We don’t normally do all- inclusive holidays but we enjoyed our stay at this resort. It gave us flexibility to do some excursions because of it’s proximity to Kingston, Montego Bay and the Blue Mountains.

TripAdvisor users rated this property 5 out of 5

Good experience

phytodad on May 16, 2024

We like the time we spend there. Magnificent view from the room. Many choices of restaurants. A lot of activities.

TripAdvisor users rated this property 3 out of 5

Bad Start but Got Better

448jimc (Venice, Florida) on May 16, 2024

The hotel is huge but don't waste your money on ocean front room. We were given a room at the farthest end of the hotel overlooking dilapidated houses and a mud pit for a beach. As a disabled person, I specifically requested a room toward the center of the hotel to avoid walking long distances to the amenities. We were denied a change until we screamed loud enough that they gave us a sea view room which was $300 less for the week but they gave us no refund and made us sign a waiver of the refund or they would not change our room. To top it off, the electric went off for the hotel one night and half the elevators did not work. They also did not maintain the pool decks as I ended up slipping on slimy soapy tile and fell flat on my face and elbow. I was helped up by some nice guests but I thing I broke my elbow and have a concussion which I will get treated now that I am home. As for service, the buffet servers totally ignore you but the ala carte restaurants had the best servers who were attentive and funny especially the Picasso and Dolca Vita. There are no swimming beaches except for one clear on the other side of the hotel but many lounge chairs were reserved for Privilege Members what ever they are. Hotel was clean as were the rooms and landscaping. Your experience will depend on your room location. Ours was bad until they changed our room.

TripAdvisor users rated this property 4 out of 5

Bad start but a very good ending

chichibud (Sandy Bay, Jamaica) on May 16, 2024

I gave a 4 because of the bad start and management didn’t even address it. The shower cubicle in room 26520 was leaking so badly water was running into the room. It took maintenance way into our second day to use silicone to patch the bottom of the cubicle. We were to get a extra bed as they ran out of juniour suites for 3. The bed didn’t come until the second night forcing us to sleep cramped and uncomfortable…no one came forward with an apology. The regular staff are helpful and very friendly and they try their best. The food is excellent especially at Rondizio restaurant. The property is well kept and beautiful. We enjoyed our time spent and would go back anytime. If it wasn’t for the bad start i would easily give a five star rating.

View All