TripAdvisor Traveler Rating

Bahia man you are unforgettable all the staff especially entertainment and front dest Takieya Jones the ocean bar Juilet Nelson bubbles in wish I knee more real names because you deserve a raise ! The service from 99 % of the staff was amazing found staffvat the buffet not the happiest but a lacart especially the steak house . I felt like a family member ! I'll definitely be back !

Beautiful location and warm vibrant Jamaican welcome

Mediocre stay. On the Hyatt App, there is a list of dining options, but beware that several of the restaurants listed are on the sister hotel property that is currently under renovation and those restaurants are closed. We had a few housekeeping and maintenance issues with our room and it took 2 full days and many calls and trips to the front desk to get them resolved. In the end, my husband had to show the maintenance working how to fix the issue. We complained at the front desk and they didn't seem to care. There 2 designated areas on the hotel property for smoking/vaping, but we experienced smoking of all kinds even in the pool. As non-smokers, that was very irrigating. The food was good at the restaurants that were open and the service was good in those areas. The website talks about several pools but it is basically one with blocked bridges going over. We will not return.

The atmosphere was very much professional, pleasant and conducive. Big up to Mr Shane Haslam, Guest Experience Manager

This was an exceptional experience , not to mention the services from the Guest Experience Manager , Shane Haslam, it took his professionalism personal. I would definitely go back again.