TripAdvisor Traveler Rating

We stayed here a couple of nights on arrival into Canada. Great location, great views from the hotel rooms, decent food and excellent customer service. A special thank you from us to Pascal at the front desk who helped us when we had a problem with our room on the first night - we really appreciate your assistance!

We had a fantastic family stay at Fairmont The Queen Elizabeth. From the moment we arrived, every member of staff was friendly, welcoming, and genuinely helpful, which made the whole experience feel easy and relaxed. The hotel works really well for families. Breakfast was excellent — great quality, plenty of choice, and staff who were attentive without rushing us. The pool was another highlight: perfect for unwinding after exploring the city. Our child loved it, and the atmosphere was calm and well-managed. The rooms were comfortable, the location couldn’t be better, and the overall service consistently felt like the standard you expect from a Fairmont. A really enjoyable stay for all of us, and one we’d happily repeat.

The positives for this hotel are almost fortuitous. The central location and storied past are assets but perhaps this hotel's leadership rest on those laurels because the stay experience is sloppy and frustrating. - Substandard housekeeping. One day the room wasn't serviced by 7pm and then only after calling the front desk. Even on the other days, often incomplete, tea and coffee not replaced, robes and towels missing. - Lazy guest services. Dialling one 'department' the operator's answer is that you have called the wrong department; please hang up and try again despite the fact they can easily transfer the call. - No bar. On a weekend with at least three festivals and the tennis Open going on in the city, the terrace bar was closed entirely and the lobby bar closed at 10:30pm. Not a word of explanation or apology. A pub 10 minutes walk away is what was offered. Noon standard checkout is good, and Le Labo products are a nice touch. As one-time gripes the negatives could be excusable, but this is the second time at the property and similarly poor experience each time. This place is not well managed and not a good presentation of a supposedly upmarket brand.

We spent one night here as part of a Holland America pre-cruise stay. Since we arrived at around 10:30am the bell staff took care of our luggage. Check in is normally 4pm but we received a text message at 1:30 that our room was ready. We used the time to visit Norte Dame which took less than a half hour to reach using the Metro which is located right below the hotel. The underground was a good place to find a bakery for lunch. Our room was small but nicely decorated and immaculately clean. We also visited their bar and coffee shop. Everything was good. Great staff too.

From the moment we arrived at the Fairmont Queen Elizabeth, we felt incredibly welcomed. Walking into our room to find a beautiful platter of fresh fruit and cheese waiting for us was such a thoughtful touch and immediately made us feel at home. One of the absolute highlights of our stay was the complimentary breakfast at Rosélys. After spending our days exploring Montreal on foot, the spa became our favorite place to unwind. Relaxing in the hot tub and indoor pool was exactly what we needed after walking all over the city. The location was perfect. We could easily walk to charming shops, beautiful churches, and public transportation, making it simple to experience everything Montreal has to offer. What truly made this hotel unforgettable, though, was the people. Every single employee we encountered treated us like royalty. Their kindness, professionalism, and genuine hospitality made us feel cared for throughout our entire stay. We left with wonderful memories and are already looking forward to returning. We would stay at the Fairmont Queen Elizabeth again in a heartbeat!