TripAdvisor Traveler Rating

A "Deluxe View 1 King" was booked. The Fairmont is at the level of a motel. My room was changed to an inner "upgraded" room - no deluxe view no corner windows. The front desk gave me the wrong room; returned to desk with luggage and reassigned another room. The decor, dark slate navy blue black walls with black carpeting is oppressive. The waiter at Roselys would not honour my breakfast package and told me to "go upstairs". I refused to leave and waited over 10 minutes to place an order. On the second night, the Place Ville Marie night club fired up with noise levels exceeding 90dBa - hearing loss - making sleep impossible. The front desk wanted to move me - in the middle of the night. Fed up, I left the hotel. My rates at CAD$713 plus taxes do not justify this deplorable treatment and service. Management does not respect sleeping and eating rights for Fairmont guests. Having stayed at numerous Fairmonts - Sonoma, Boston, Vancouver, etc., the QE is a deplorable hotel in need of a major review of management and decor. The windows are not soundproof - highly unusual given the nightclub that echoes all night long in Place Ville Marie. Other options at a better price and service include the Omni on Sherbrooke Street or the Four Seasons or Ritz for the upscale travellers.

From check in to check out excellent service. Pascal checked us in and was informative & thorough. The staff at breakfast in Roselys were very welcoming & friendly. We had a King room with a view of the city and Montreal circle- - wow! The room was more European size (smaller than US), but very well laid out and linens/bed comfy and very clean. The only negative is the size of the shower, BUT only if you are over 6'4" and heavier then I might ask about getting a room with a larger shower. Great gym with staff person available and nice pool & hot tub. Loved the location. Train directly below, walked to Mount Royal (good work out r/t) and Old Town. The whole experience did feel like everyone went out of their way to be welcoming and friendly. Lovely hotel.

This hotel had a fantastic buffet breakfast, but now it's a menu order and it's horrible, very poor quality, very poor quantity witch I would advise to not come to this hotel , low standards now compared with what it was .. Stay away, my advise ..

The good - Walkable location to old city. Valet were very courteous. The bad - Up-nosed staff is sprinkled through out housekeeping. Service is snail slow and on top of it housekeeping staff shows arrogance. The overpriced rooms ($700+) don't even offer breakfast. I can go on, but I am still waiting for my shaving kit that I requested 45 minutes ago and I will need to go to nearby store to buy it...

Wonderful Hotel! Conveniently located and a short walk to old Montreal. Shops and restaurants close by. Under Hotel is a underground network of shops,restaurants and the Central train station. Hotel restaurant was excellent including coffee and sandwich shops. Staff super friendly. Rooms very clean and beds extremely comfortable! Very impressed with this hotel and I would definitely stay there again!