TripAdvisor Traveler Rating

Beautiful hotel with great service in both French and English. Excellent amenities. Clean rooms and friendly housekeeping. Perfect location to explore. It is even part of the underground city which connects to so much shopping, restaurants and more.

Stayed here for two nights in on a work trip because my work meetings was right across the street. The hotel is fine. It’s a historic Fairmont property. My room was quite small, but was clean and the bed was comfortable. I was surprised that they didn’t replenish the tea the second day after I used some. When I checked in there was only one desk working and it took a while to get my room key. The hotel is popular with bus tours. The hotel is fine but it’s not cheap. For the price it could have been a bit more luxurious.

My experience started out badly when I reserved the room through Hotels.com where it was agreed I’d pay for the 5 day upon arrival. 20 days before then, the hotel debits my account for a day’s cost in breach of the agreement. Repeated requests to correct this to the hotel were ignored except one highly intelligent presumed employee told me to complain with Expedia. He/she/they couldn’t be bothered to even review my reservation agreement with Hotels.com - not Expedia. Then they stiff arm me by sending a receipt as if to tell me “Silly American - we take your money when we please and we keep and there’s nothing you can do about it. We breach when we please.”

A "Deluxe View 1 King" was booked. The Fairmont is at the level of a motel. My room was changed to an inner "upgraded" room - no deluxe view no corner windows. The front desk gave me the wrong room; returned to desk with luggage and reassigned another room. The decor, dark slate navy blue black walls with black carpeting is oppressive. The waiter at Roselys would not honour my breakfast package and told me to "go upstairs". I refused to leave and waited over 10 minutes to place an order. On the second night, the Place Ville Marie night club fired up with noise levels exceeding 90dBa - hearing loss - making sleep impossible. The front desk wanted to move me - in the middle of the night. Fed up, I left the hotel. My rates at CAD$713 plus taxes do not justify this deplorable treatment and service. Management does not respect sleeping and eating rights for Fairmont guests. Having stayed at numerous Fairmonts - Sonoma, Boston, Vancouver, etc., the QE is a deplorable hotel in need of a major review of management and decor. The windows are not soundproof - highly unusual given the nightclub that echoes all night long in Place Ville Marie. Other options at a better price and service include the Omni on Sherbrooke Street or the Four Seasons or Ritz for the upscale travellers.

From check in to check out excellent service. Pascal checked us in and was informative & thorough. The staff at breakfast in Roselys were very welcoming & friendly. We had a King room with a view of the city and Montreal circle- - wow! The room was more European size (smaller than US), but very well laid out and linens/bed comfy and very clean. The only negative is the size of the shower, BUT only if you are over 6'4" and heavier then I might ask about getting a room with a larger shower. Great gym with staff person available and nice pool & hot tub. Loved the location. Train directly below, walked to Mount Royal (good work out r/t) and Old Town. The whole experience did feel like everyone went out of their way to be welcoming and friendly. Lovely hotel.