TripAdvisor Traveler Rating

Amazing location. Just above the central station of Montréal and in front of the bus stop direct to the airport. I had a warm welcome and a good upgrade thanks to my Platinium status. Great view. The room is renovated with taste but not fully (furniture are old). Rooms are small but the bed is comfortable. I loved the bathroom.... very very small but great decor. All very clean. No access to the fridge (minibar expensive and automatic). One bottle of water is 9 CA$ !! Pool is warm and very appreciated !! The best point is the breakfast at the Rosély. I loved it. So much choice and high quality. I would stay at this hotel again.

A purported 5 star although reported as 4 in many websites, this is a very large hotel, centrally located that does not fully meet the luxury expectations of a Fairmont. No porters on arrival, the Fairmont room is clean and just reasonably sized, with contemporary, dry decor and a small bathroom. High and slightly odd menu pricing for breakfast probably limits the take up for that ( I did not find rates with breakfast included). Disappointing not to find bathrobes and slippers in the room. Nice pool and gym. Overall just ok for the high price paid.

Not what I would have expected from this hotel. Room is small with very little storage. Parking was very confusing with no signs and no one to help. Parking lot had sign that said full but somehow I was supposed to know to take a ticket anyway to get in to where the valet is. There was a dirty plate outside our room when we checked in and it was still there the next night until I mentioned it to a staff member in the hallway. Our room wasn’t cleaned when we returned to our room at 2 pm. I called to check on it and the staff member was pretty rude and said they would be there at some point they “have a lot of rooms to clean.” Well, fast forward to 9:30 pm when we returned to our room again and it wasn’t cleaned. It’s now 10 pm and I’m waiting for housekeeping to bring me clean towels…not happy.

Due to the Formula One Race weekend, the hotel was busy, but it was up for the task. The staff was friendly, professional and helpful. We had a comfortable room. The only fault was when we ordered room service on Friday night, we were told it would take about 45 minutes but it took 1.5 hours. At least the food was good when we received it.

Awful place ! unfriendly staff , reception area is unwelcoming resembles a railway station . Rooms are ok . Cant use the mini bar for your own goods . Need to book a table to have a drink in the bar. Rooms on the 4th floor overlooking the bar are very noisy. Breakfast was awful . Room service menu was very basic . Parking was a nightmare.Overpriced wouldn’t stay again .