Comfort Suites Paradise Island reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3241 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Service with a Smile!

GrandTour828045 on Sep 17, 2023

I stay at Comfort Suites several times a year and have for several years. I continue to choose Comfort Suites for the people - from the restaurant staff, including a gentleman by the name of Shilan, to the general manager, Jermaine, they all bend over backwards to make your stay as comfortable as possible. They care, are hard working, and do it with a smile on their face. Shilan, as well as others, have gotten to know me as a “regular” and always check to make sure my needs are met. I feel like family when I’m there. A home away from home. Now, does Comfort Suites have all the bells and whistles? No. Is it brand spanking new? No. But, it is a staple of the community where you can count on consistent great service at a very affordable price. And with access to Atlantis, it’s a hands-down fabulous deal! If you want to support an “OG” of the community and people who deserve it, chose Comfort Suites!

TripAdvisor users rated this property 4 out of 5

Great way to experience Atlantis

Voyager28586916870 on Aug 30, 2023

I am happy we chose Comfort Suites to experience Atlantis. It is in a good location right next to The Coral Towers of Atlantis by Marina Village and another shopping area with a small grocery store and Anthony's restaurant, which we enjoyed and is reasonably priced. It is a 15 min walk to the main pool at Atlantis. We brought a bookbag cooler and packed drinks each day and brought snacks. I was disappointed to find out when we arrived that the policy had changed and you have to obtain a bracelet everyday by the aquarium. However, we noticed the bracelet was the same color on the 2nd day and just kept that one on for the rest of our trip. The hotel is clean and the mattress was comfortable, however the pillows can be upgraded. We were in room 231 which was a great location right in front of the door for the pool/breakfast and the exit is close by as well. If you are a light sleeper I would request a room on the 3rd floor. The breakfast is okay. It the same each day, eggs, waffles, pastries, fruit, toast, sausage, juices...it serves its purpose. My husband did not like the coffee. The pool is warm and felt good after a long day at Atlantis. It wasn't crowded and we enjoyed the music at the pool and nice lounge chairs and towels. The music at the main pool in Atlantis is horrible except for the one day they had a DJ. We did not eat at the hotel. There were 5 of us with the youngest being 17. This hotel might not be ideal with young kids although I don't think Atlantis is for young kids as it is a far walk and there aren't many ramps for strollers. I saw many crying children and burnt out parents. Check in was quick and the cleaning staff was friendly. I recommend a tip jar at breakfast for the workers.

TripAdvisor users rated this property 4 out of 5

Great stay on Paradise Island

FarAway653797 on Aug 22, 2023

Overall we had a great vacation at Comfort Suites. Hotel room was clean (and got cleaned daily), bed was comfortable, large bathroom… the hotel was just a little dated and musty smelling. Pool area was clean and the daily breakfast was loved by our 12 and 13 year olds. Pool at Atlantis closes at 7pm, but you can swim late at Comfort Suites. We enjoyed our night swims after dinner. We went to Anthony’s (across the street) 3 nights for dinner. Overall pretty good. Tips: go to breakfast early and get in line by 8:25 for your wrist bands to Atlantis. The walk from the hotel to our favorite Atlantis pool was 1/2 a mile. We were always first or second in line. The bracelet process is very slow (still using paper and pen waivers which takes a long time and only one person working the counter.) bring a water bottle. Many water refill stations at Atlantis.

TripAdvisor users rated this property 1 out of 5

Unnecessary form filing every day

Gemma F on Aug 21, 2023

What they don't tell you is you know longer get a wristband for your whole stay for Atlantis. You have to queue every morning with everyone else from CS for at least an hour with one person doing the bands filling out the same form providing the same pink card and ID. If you're on a 2 week vacation that's 14hrs of your vacation stood queuing for a process that didn't use to happen. Upgrade to Atlantis hotel if you don't want this.

TripAdvisor users rated this property 1 out of 5

Not worth the money

Alzy666 (London, United Kingdom) on Aug 14, 2023

Stayed here paid $800 for 2 nights, deffinitely not worth it, breakfast was like prison food, had to go to another hotel nearby to get breakfast. Very pricey and not worth the money, better places to stay round that area for a cheaper price. The Que for breakfast was very long and the food was tasteless and cheap. Staff were rude when checking in and I had to keep asking for help which I was not receiving for the washing machines.

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