TripAdvisor Traveler Rating

What a wonderful hotel for families. My children loved playing in the amazing water park & the staff were so friendly and always happy to help. The breakfast in the mornings was delicious. The hotel even put on an indoor children’s party & disco with lots of activities for when the weather was really bad. Thank you Coco Key & especially to ‘Erik’ who greeted us with the biggest smile every time & always helped us with our bags. Best hotel we have ever stayed at.

Having just returned from 10 days staying at COCO Key Hotel. This is a nice hotel and was just what we needed. Plenty of space in the room, nice comfortable beds, coffee machine, safe, fridge, extremely cold air con (but needed) Plenty of pillows. The only small negative was the floor needed a proper clean. The hotel is in a great location for all parks and plenty of places to eat, drink and shop with walking distance.

Perfect hotel for families! We arrived with our two year old on 29th October. The lady that checked us in was helpful and accommodating. Our room was lovely, had all amenities needed such as safe, mini fridge, hot water dispenser, microwave and hairdryer. We were barely in the room due to going to the parks but the rooms were always cleaned with bed sheets and towels changed daily. We also had an ordeal whereby our keycards wouldn’t let us in our room but maintenance were relatively quick and sorted this out within half an hour of noticing the issue. Staff were always friendly and helpful, we didn’t use the water park or cafe so cannot comment on these however from what we saw, seems perfect for families. Parking was free for hotel guests which was amazing and discounts were given to guests as well which was a nice treat. Hotel WiFi was brilliant - I had to do a UK uni exam whilst out and the WiFi didn’t drop once! My only complaint would be that the floors were never clean so you would get dirty feet unless you walked with shoes on. Other than this, perfect hotel and are looking to come back in April 2027!!

Just come back home after an amazing 2 week stay in Orlando. We stayed as a family of 3 and we all really enjoyed our stay here. We stayed in block 4 opposite the carpark which was really quiet and the room was a good size and cleaned everyday. The cleaners also arranged my son's soft toys most days on his bed which was a nice touch. I found the pool areas very clean with fresh towels available to use at the pool. Also the pools were heated so you could enjoy them on the evening. My son especially loved the foam party on Saturday and the slides. We can't comment on the food because we didn't eat here. All the staff were so friendly aswell, always greeted you everyday. The hotel is also in a very good location and provides a free shuttle to universal and also free i ride tickets daily if you ask at reception. The only faults we had were the size of the towels in the room, they were a little on the small side and you could also do with putting a foldable airer in the room to hang your wet clothes. All in all we thoroughly enjoyed our stay and will definitely stay here again.

The hotel has many 'plus points' but there are some issues... Bedroom - We stayed in the 'Tower' rooms. Family room was very large with 2 double beds. There is a lack of storage within the room. Effectively 4 drawers and a small wardrobe for hanging space to be shared by a family is not enough Bathroom - Decent size with bath/shower Air Con - There is air con within the room which was very much needed but this resulted in a very damp carpet immediately under the system itself. Windows do not open so a lack of fresh air Cleaning - The rooms are lightly cleaned daily with fresh towels and beds being made. This however was sporadic. Some days we got new towels but beds not made and vice versa Overall, I would describe the bedroom/bathroom experience as 'budget' The communal spaces within the hotel are better. The water park and pool areas are very nice. The gym is adequate, there is a nice gift shop and an on-site Starbucks The hotel is in the process of creating an ice cream parlour at this time (November 2024) Staff are very friendly and always willing to help Shuttle bus service from hotel to Universal is very useful. Top Tip - you book the outgoing but not the return journey. The shuttle brings you back at either 1715/1820 or 1925 and it is a free-for-all. Arrive early and be prepared for a mass surge! Remember, only us Brits queue! Overall the Coco Key is a good hotel to experience the delights of Florida without breaking the bank BUT, it does need to continue it's ongoing programme of improvement and the bedrooms need some quick time updating