TripAdvisor Traveler Rating

Ryan, Felix, and Kevin valet service was excellent. Friendly, and helpful. Exceptional service above and beyond what was expected.

Scenic location and pleasant journey by water taxi to Universal Studios. Rooms were pleasant, larger than those at Royal Pacific, although a long walk from reception and the waterfront. One of the two rooms was not ready until after 5pm so we had to delay our return from the park longer than intended. Do not drink from the water bottles in your room as you will be charged a substantial amount after you have checked out. However, having paid for my overnight parking on arrival, I checked my bank account online and noticed that I had been charged again. This was eventually resolved at checkout and I received a refund. Two days after checking out, another $113 was taken from my account. Several exchanges of texts later, it emerges that it was for food and drink at the pool bar. We did not eat there and we paid in cash for three soft drinks. We did not charge anything to our rooms during our visit - although apparently someone else managed to. Eventually they removed the charge as "a gesture of goodwill" but I didn't feel they believed me. Sorting all these issues out certainly soured the experience for me and I wouldn't stay there again

May family and I had a 4 night stay club level and we had a lovely time. The hotel looks amazing and the staff are very friendly and helpful. Club level rooms are bigger and the lounge was lovely. Much better than the offering at the Hard Rock hotel. One thing to note, the club lounge is on the ground floor rather than having a separate floor all for club rooms and lounge. The boat transport to the parks was a nice touch and we used the path to walk a few times also. Having the unlimited express pass was fantastic and another bonus to the stay. Had one issue when checking in when multiple room credit card hold were taken at once and I am still waiting for one to clear despite checking out over 3 weeks ago now. We would definitely stay here again.

We’ve just returned from our second stay at Loews Portofino Bay Hotel, and once again, it was absolutely excellent. Without a doubt, this is a hotel we would happily return to and recommend to anyone visiting Universal Orlando. From the moment we arrived, the service was fantastic. The check-in team were incredibly friendly and welcoming, and a particular mention has to go to the lovely new member of the team who checked us in. She did an absolutely perfect job and gave us a great start to our stay. We stayed in a Club Level room, and the Club Lounge was another highlight. A huge shout-out to Katherine, with a K, from Miami, who was absolutely superb. She was incredibly friendly, welcoming and knowledgeable, and gave us some great insight and recommendations for the Universal parks. She even recommended Halloween Horror Nights, which unfortunately we didn’t have enough time to fit in, but it was definitely on our radar thanks to Katherine! Another special mention goes to Jessica, who looked after the drinks service during the 5–7pm happy hour. She was incredibly friendly and welcoming and did a fantastic job looking after both our family and our friends’ family. She really helped make that part of the evening enjoyable. I also want to give a massive shout-out to the housekeeping team, particularly whoever looked after room 2407. I mentioned this to reception when we checked out, but she did an absolutely superb job. Every day we went out, we returned to find the room beautifully cleaned, tidy and perfectly straightened. Those little things genuinely make such a difference to a stay. For me, these are the people who really matter. The friendly faces, the people who go that extra mile and the housekeeping team who make sure everything is perfect behind the scenes are what really underline the Loews brand and make the experience so comfortable. Overall, another 10/10 stay at Loews Portofino Bay. Fantastic hotel, fantastic location, brilliant facilities and, most importantly, fantastic people. We honestly can’t recommend it highly enough and we’re already looking forward to returning!

Just visited the hotel after a three year absence to discover nothing has been spent on the property for a very long time, considering the price to stay everything is very tired and shoddy from the rooms to the pools and the bay area, would i stay again er no