TripAdvisor Traveler Rating

On the positive side: incredibly gorgeous, good restaurants where you can find food at reasonable prices, Express Pass included, a great pool area with free sunscreen, clean and fresh throughout, you’re allowed to keep your car in the parking lot until you leave the area, and there’s a boat to Universal. On the negative side: breakfast is not included, it’s expensive (one night here costs the same as four nights at another hotel—but you do get the Express Pass), and there are very few/none USB charging options. If you can afford it, I can truly recommend this hotel, and I would gladly return.

Just returned from a 2 week stay at this totally unique and beautiful hotel. The rooms are large and comfortable, the staff in the Club Lounge are super friendly, the food in the Club Lounge is delicious (we ate there pretty much every night of our stay), and the facilities are great. Main pool is fun with a great slide; villa pool is relaxing to chill and do lengths; harbour-side is lovely with the boat or a short walk to Citywalk and the theme parks, and there is an express bus service to Epic Universe and Volcano Bay where we never had to wait more than 10 minutes. It's the hotel's layout which is incredible though, with so many unique areas, court yards and passages to explore. The beds are also amongst the most comfortable I've ever slept in. It's a real feel-good hotel and our entire experience was first class. This was our third visit, and we'll be back again!

This is Universal’s flagship luxury hotel, and I truly recommend booking it whenever you visit Universal Orlando. Guests receive Early Park Admission and Unlimited Express Passes — and honestly, time is the most valuable thing in the world. Thanks to staying here, we skipped almost all the lines and enjoyed the theme parks without stress. The hotel itself absolutely lives up to its 5-star reputation. The property is beautiful, and every staff member we met was genuinely friendly and welcoming. We arrived early, and the hotel prepared our room by 8 AM and even upgraded us. I also used my Amex Platinum benefits, which gave me a $300 discount on the room, a $100 property credit, and complimentary breakfast for two. Overall, this was an exceptional stay, and I can confidently say I would book Portofino Bay again without hesitation

The room was dirty. Hair all over the bathtub and the bath products are communal and dirty. The shuttle was so late. Waited 40 minutes in the sun for a ride back. This is the budget resort for a reason. Horrible. Never again.

Wonderful hotel! Highly recommend staying here if you are visiting Universal Studios and Islands of Adventure. I have never felt so spoiled for my birthday. Balloons and desserts almost every day of my stay! The best hotel I have ever stayed in.