TripAdvisor Traveler Rating

The bathroom design is functional for solo guests. A shared space for the toilet and other bathroom facilities can be inconvenient for couples or families. Having these areas combined prevents multiple people from using the bathroom simultaneously, which can be a challenge during group stays.

Reserved 3 rooms (one 2 bedroom suite). Rooms were small and bathroom was extra small. Furniture in suite has broken drawers in dresser that literally fell out when opened making them unusable. Service was poor and one group did not know what the other group was in charge of. Hotel self parking was $151 a day for just sitting in their lot. Disappointed. Only positive was the unlimited passes we received for booking this way overpriced rundown hotel

I had an excellent stay at Loews Portofino Bay Hotel at Universal Orlando—easily one of the best hotel experiences I’ve had in Orlando. The biggest perk is the included Universal Express Pass. It made a huge difference in the parks, letting us skip regular lines and making the entire trip feel far more relaxed. If you want to take it even further, the VIP tour is worth it—it really elevates the experience. From the moment we arrived, the staff were friendly, welcoming, and genuinely helpful. Service throughout the stay was consistently smooth and professional without ever feeling forced. The rooms are spacious and well-designed. The double vanity sinks were especially convenient, and the overall layout felt comfortable and upscale without being overly formal. The outdoor plaza is a standout feature. The Italian-style architecture and detailing create a really relaxing atmosphere—it genuinely feels like a little escape within Orlando. Food options were great. Sals Market was perfect for quick bites—the pizza was always hot and fresh. Thirsty Fish was another favorite, with a great selection of beers, wines, and snacks in a cozy setting. There are also several other highly rated restaurants on-site, so you have plenty of dining options without needing to leave the hotel. The boat transportation to the parks was both convenient and enjoyable—a great way to start each day. The pools and hot tubs were clean, well-maintained, and never felt overcrowded. The only downside was the somewhat limited pool hours, especially after long park days. If you’re looking for a more energetic pool scene, it’s easy to walk over to the Hard Rock pool. The underground parking garage is large and directly connected to the hotel, which made everything very easy. The club lounge deserves special mention—it’s easily the most impressive I’ve experienced among the Universal Orlando properties, with excellent offerings and a great atmosphere. Overall, this hotel delivers on comfort, convenience, service, and atmosphere. Between the Express Pass, great dining, and beautiful setting, I would absolutely stay here again and highly recommend it to anyone visiting Universal Orlando.

We visited on 6th April. What I really do not understand is why at visitor peak time there was extensive drilling to remove a play area located next to the the main pool and bar area (and for us outside the Window of our room), completely disrupting the atmosphere of the pool and bar area and for your peace. No advance notice was provided of this work. An awful experience due to this.

We stayed in the two bedroom Governor’s Suite at the beginning of April while we visited Islands of Adventure and Universal Studios. The suite was much larger than we expected, which we got a bit of a chuckle out of as we didn’t need that much space. The hotel is starting to show signs of age, but it is still extremely clean and comfortable. We enjoyed use of the property grounds, including the pool and fitness areas. We also appreciated the ferry access and easy walking path to and from the parks. Would stay here again! The best perk is the Express Pass that comes with your stay- makes it worth it! The park was extremely crowded with 1-2 hour waits on all the popular rides and we barely waited for any at all.