TripAdvisor Traveler Rating

Stayed in Jan, 2023. Great resort and excellent staff. Stayed in the patio water view of the harbor, was fantastic. Food at the restaurants was really good. Great for couples or families. Water taxi was great.

Our family just returned home after a magical stay at Portofino Bay. Our experience started at check in with Megan who created an amazing experience for us with an upgraded suite in a Club level room. We are annual pass holders with Universal & have stayed at many of their properties. This trip was to celebrate our daughter’s 17th birthday. Megan sent to our room a beautiful birthday message with balloons, cupcake & candy to our daughter to make her feel extra special. It was such a sweet surprise! The hotel is gorgeous, there is lots to do. The pools are stunning. The love opera style performances every evening at sunset are amazing. The Club Lounge was immaculate & served delicious food & drinks daily. But what sets this hotel apart was the service. The staff goes above and beyond to make a stay here well worth it. This was our best trip to Universal to date & Portofino Bay our new favorite hotel. We are actually planning another trip so we can stay here again. We will be returning to this stunning property again. If you are traveling to this resort we highly recommend this hotel & booking a club level room. (We traveled as a family of 4 with 2 teens ages 15 & 17.)

Universal studios is what Disney used to be for those of you that have had the Disney experience in the past. Sadly Disney is No longer what it once was but happily universal is. If you have a choice go with universal studios

We stayed at Portofino Bay for 5 days and 4 nights with a 3 day 2 park Universal pass. The trip was amazing. Customer Service was present and excellent at both Portofino Bay and Universal parks. We stayed at the club level, so had access to the Portofino Club, which was great for grabbing breakfast and snacks. The early admission and Express passes made for an excellent park experience and many rides! The water shuttle was easy to use and quick, fun access to the parks. Would book again in a heartbeat!

This stay is well worth the price for all that is offered. We can’t wait to stay again. Our travel agent Diana with Favorite Grampy Travels booked our rooms and Universal tickets. We had early access to the parks, express passes, and transportation all included!