TripAdvisor Traveler Rating

From the moment we checked in the stay was smooth and beyond expectations in terms of ease and comfort. The rooms on the 5th floor are rustic looking yet new with extremely comfortable beds and all amenities. The club level is a must-do and worth the investment. The Club lounge recently underwent a 2M upgrade and the breakfast snacks, water/coffee/pop and light "dinner"/drinks are worth it both for families with kids, and for ease. There are four dining "areas" to it, all with different look and feel depending on your mood. Highly recommend Mama's restaurant with amazing food and live music if you are looking for a night or two out, as well as Sal's for take-out or eat-in or treats or the pool resto. The short outdoor show at 830pm each night is such a nice touch. The on-site shops for sunscreen or medicine are reasonable. The Universal store and Starbucks are handy, too. Client service is a big one here and great everywhere on the resort from the front to the pool to the lounge to the room and the restaurants. It's only a short walk to Universal or 20 min. cab ride to Disney and the boat rides from the onsite dock are also fun. There are 3 amazing pools for down days - one resort size and another with a "beach" and slide. We had 2 last-minute spa appointments of exceptional quality (massage and pedi.) The small-town-in-Italy feel permeates the resort. A handy touch is the ability to text with the concierge for any questions or needs. There is a light welcoming scent in the lobby - very small touch but welcoming after long flights and connections. Check-out was easy and with a personal note from the GM. (We also had a nice card from her upon arrival.) We loved it! The hotel afforded us a Disney and universal experience in addition to a resort feel and Italian landscape all in one. Thank you again.

Overall a very good property and although it’s expensive when you factor in the express passes it’s an amazing value. Actually the hotel itself is a mini destination with multiple pools and amenities and it’s quite scenic. The one flaw is the water taxi. Going to the park it’s the BEST - you get a ride right up to the park entrance past city walk and security is taken care of when you board. Getting back things flip. Lines are spilling over the dock waiting areas - sometimes it’s better to take the 20 minute walk back instead. We were there with the Amex fine hotels program. The upgrade wasn’t much - basic a view bump but the breakfast and meal credits were great. We dined at Mama Dellas on property (you can make reservations using Resy) and was very pleased. The rooms are clean and functional - nothing amazing but good. Really I’d give it a five were it not for the water taxi.

What a wonderful experience! I attended a conference and everything was easy to find, setup nicely, and the staff on hand were awesome. From top to bottom everything was beautiful. The staff was accommodating and there was plenty to experience on property. My family flew in to meet me after the conference and we took the shuttle boat on property to Universal, so convenient! I would recommend Portofino to everyone!

What a horrible experience. The front desk was so rude. Had to call multiple times to have the shower drained. The villa suite was falling apart. Spend some money and redo the rooms especially the ones on the club level. The club level is not even subpar. The hotels and experience at Disney is a million times better. Will not be returning to your hotel.

Over all wonderful experience. Everyone was friendly and knowledgeable. Rooms and property were clean and the beds are really comfortable. Dining within the resort was great especially the breakfast buffet.