Loews Portofino Bay Hotel at Universal Orlando™ reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

8338 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Going to universal stay here!

Rmellor2 (Withernsea, United Kingdom) on Sep 23, 2023

Our third trip here such an amazing place theming of the hotel is amazing feels just like italy three amazing pools, the villa pool feels like your staying at a billionaire's Italian villa, such a change from the craziness of the parks, so peaceful and yet only five minutes by boat away, or a 10 minute walk through the tropical Gardens it is truly paradise. The beds are unbelievably comfortable, the rooms some of the biggest in orlando beautifully furnished. We would recommend a bay view room, and ask if they have a balcony available, you wont regret it well worth the extra Lastly everyone in the room get unlimited express pass to the parks which covers every ride apart from hagrid's motorbike adventure

TripAdvisor users rated this property 4 out of 5

Good hotel , occasional staff problem

Christopher P on Sep 23, 2023

Lovely hotel with very well designed exterior. Good pools. Club rooms are very worthwhile with good choice of breakfast and snack lunch. Evening club meal looked good but we normally ate out. Possibly a little stingy on the free alcohol compared to other club rooms for the price with just 2 hours 5-7. If you want a beer or wine with your lunch you have to collect from a pool bar 200 metres and several sets of steps away. There is a bar in the lunch room but you are not even allowed to buy a beer at lunch. Serving staff excellent particularly in the club room. Awarded star prize was the senior ( elderly?) gentleman in the club room who always made sure our gluten intolerant daughter in law had a good breakfast. Only one member of staff for negative points which sadly was the younger barman in the thirsty fish on the Thursday night. After waiting at a nearly empty bar for several minutes while he talked to either favoured guests or friends across the bar, he then served another person who walked in and was obviously known to him straight away.The guest next to me at the bar was actually waving an arm in the air to try to attract his attention before we were both rescued by an another older member of staff. However can’t really complain at just one rude member of staff out of the dozens we met during the week

TripAdvisor users rated this property 5 out of 5

Excellent stay

Camper19281681873 on Sep 18, 2023

Our time at the Portofino was excellent! Our room was clean and spacious, the hotel staff was prompt in bringing fresh linens when we texted, and the service overall was top notch. We had minimal waits each day for the ferry to and from the resort. It was wonderful. The quietness of the area was a plus. Very calm, but we were there Labor Day week. Early entry and fast passes were a blessing.The ducks on property were a favorite part of the entire trip for my daughter. Would stay here again!

TripAdvisor users rated this property 5 out of 5

Exceptional Service!

660juless01 (Coral Springs, Florida) on Sep 18, 2023

Friendly and welcoming staff. Our check in was simple and easy. Very clean rooms. Beautiful scenery. Would like to also point out that the hotel itself smelled delicious! Ordered room service one night and it was yummy. Great transportation(bus and water taxi) to and from Universal Studios. Will definitely be visiting again!

TripAdvisor users rated this property 5 out of 5

Best hotel at Universal!

heatherwoodsmall (Noblesville, Indiana) on Sep 17, 2023

We love Portofino, from the spacious rooms to the different pools, it’s always a fun and relaxing place to be. We really enjoy the beach pool and they have the best servers out of all the property hotels! Highly recommend Sal’s and Mama Dellas!

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