TripAdvisor Traveler Rating

Lovely hotel. But we requested a room by the front desk. My girlfriend can’t walk very far easily. The hotel is HUGE and the room was no where the front desk. Lovely place though. Great breakfast buffet too.

Stayed here in March 2026. Nice grounds but it ends there. Having stayed at several other resorts in the area, I feel that that $3k extra I spent to stay here was a bad decision. Food was just ok, but overpriced. Room service was painfully slow (after it took some tome for them to pick up the phone to place the order). Pools were smaller than expected and activity programming was disappointing for a resort of this size. Overall, I thought it was just fine, nowhere near the experience I was expecting for the cost. Thought Sapphire Falls was much better and off resort, thought Gaylord Palms was far superior. Enjoy your time in Orlando!

Initially I checked into a room at the hotel which had a smell of urine and a wet patch on the floor. I rang down to ask what this was and they said someone would come up to check on this - this didn’t happen. Eventually I went down to reception to be told we had been put into a pet room and it must be dog urine. I don’t know if this is normal to check into a 5* hotel and be met with dog urine on the floor. We were given another room, but the staff were reluctant to do this and acted as though we were being given a favour to move to another room. If booking this hotel, request a pet free room. I expect better from a universal hotel.

Stayed here for a week long business trip. Took a couple days to begin knowing my way around. There is definitely a need for better signage and navigation assistance. The rooms, although recently updated, are still lacking a modern feel; they were however very clean and the bed was exceptionally comfortable. Housekeeping was on point, replacing used soaps promptly which is a nice touch. The staff were exceptional. Room service was minimally an hour wait. For the prices, the room should include a shower AND a tub. Some rooms had tubs with shower curtains. Very 1990’s vibe.

We had a wonderful stay here. The check-in was fast and the agent we had was very friendly and personable! The hotel itself is quite large, but we managed to find our room. I do wish there were more signs leading you do where the lobby and water taxi are in the hotel hallway, we definitely got lost a couple of times :). Having room service was a huge plus, it was nice to get ready for the park day and have a quick bite in the room before heading out for a bus day. The rooms were wonderful, comfortable, quiet and the temperature was nice. Having the unlimited express passes were a massive bonus and the reason we booked here. The water taxi onsite and quick walk to the theme parks were great as well. We will definitely come back.