Loews Portofino Bay Hotel at Universal Orlando™ reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

8467 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Disappointed with the stay/Awful Club level

Voyage34591645876 on Feb 14, 2024

I would advise not to book club level and just a regular room if your going to stay but I would advise against it all together especially for the price point much better hotels in the area , if your expecting an amazing club level experience you will be disappointed as we were. I hate to say this but one of the worse stays I had in orlando and without a doubt the worse club level I have ever booked. I had high hopes for this hotel but I am really disappointed with an array of the things at this hotel and wont be staying here in the near future again.

TripAdvisor users rated this property 5 out of 5

Great Resort Experience

Brittany P on Feb 13, 2024

Great resort experience. While yes they are under construction and it says it when booking the hotel, the rooms are lovely (bed is incredibly comfortable) and all the amenities are working just fine. I travel a lot for business and also have two little children. Never do I come to a hotel and think, “wow my kids would love it here”. So much to do and see all on the huge property. Now let’s talk about the staff. Checking in was so easy and the person Jatavia who checked me in was so sweet and helpful. Then I had a small issue in my room and they were all over addressing it immediately. Typically when doing this in other hotels, it’s “we are so sorry” and that’s it. The concierge desk was very accommodating even with the smallest requests. All the staff says hello upon passing you and they have tried to go the extra mile when helping you with anything. All in all, well done Portofino all around.

TripAdvisor users rated this property 1 out of 5

Horrible

LuxuryTravel2024 on Feb 10, 2024

Don't come here. We're here now paying 1200 for room per night and we're are in a mold covered room with foil and tape on the windows because of the construction. It's absolutely terrible. The room is very dated and we can't even open the window to get fresh air. In case of fire we are literally silled in the room. The minion suite feels like a dungeon. It feels like a nightmare.

TripAdvisor users rated this property 5 out of 5

Universal studios vacation

jjnep on Feb 10, 2024

Hotel and rooms were very clean and comfortable. Kids loved having the beach pool to hang out at after a day at the parks. Great service at all the restaurants and poolside while we were there. The concierge service was amazing and saved us so much time and energy figuring out where to eat and getting us reservations. We will definitely stay here again when we come back.

TripAdvisor users rated this property 5 out of 5

One word: Excellent!

Mary S on Feb 01, 2024

I booked this 3 night stay and knew about the construction up front. Ok so tarp on the windows and rooms not all renovated yet. However: The noise was non-existent from 5:30 PM to at least 9 AM. We went to the parks all day, so basically slept there AND dined there. Beds and pillows EXCELLENT. Shower was EXCELLENT. Bice and Mama Dellas EXCELLENT. Thirsty fish was limited menu with EXCELLENT service for a first night meal to eat and right to bed. Staff was very helpful from the valets to the front desk to the universal ticket desk. The texting to communicate was crisp and efficient. The perk of the water taxi, proximity to parks and universal express was another reason to stay. Rooms were nice and clean. Not an inexpensive stay but I wanted the best resort close to the park and that’s what I received. Will return! Thanks!

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