Active Advisories
Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, please click here www.universalorlando.com/Safetyinfo
In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at www.Universalorlando.com/safetyinfo
Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Take a trip to the stunning seaside village of Portofino, Italy at Loews Portofino Bay Hotel at Universal Orlando. Spacious rooms, authentic Italian specialties, and warm hospitality make your stay here a taste of what the Italians call la dolce vita—the sweet life.
Universal Orlando Resort On-Site Hotel Benefits:
Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
·The ability to charge in-park purchases to the hotel room key
Free package delivery to the hotel room for any items purchased in the theme parks
Free parking at the main CityWalk parking garage
Free Transportation to the theme parks and CityWalk
Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
Free scheduled transportation to SeaWorld and Aquatica
Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
Free Universal Unlimited passes for both parks
Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
750
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- 1 king bed, or 2 queen beds
- Garden view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Bathrobes
- Coffee maker
- Desk
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Garden or Pool view
- 1 king bed, or 2 queen beds
- Garden or Pool view
- Bathroom with tub and shower
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Bathrobes
- Coffee maker
- Desk
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- Turndown service
- TV
- 1 king bed, and 2 single beds
- Garden or bay view
- 1 king bed, and 2 single beds
- Garden or bay view
- Bathroom with tub and shower
- Two rooms
- Kids Suites - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Bathrobes
- Coffee maker
- Desk
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- Turndown service
- TV
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Children’s pool
- Playground
Kids Club $
- Children ages: 0 to 17
| Type | Amenities | |
|---|---|---|
| SplendidoBar & Grill™ | Bar, Pool bar | Food options available |
| The Thirsty Fish™ | Bar | Food options available |
Check-out time: 11 a.m.
Wi-Fi
- Lobby
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Mama Della’s Ristorante℠ | À la carte | Italian | Dinner | |
| Bice Ristorante | À la carte | Italian | Dinner | |
| Trattoria del Porto™ | À la carte | Italian | Breakfast, Dinner, Lunch | |
| Sal’s Market Deli ™ | Snack bar | International | Snacks | |
| Gelateria | Café | Coffee and Pastries | Snacks | |
| SplendidoBar & Grill™ | À la carte | Italian | Dinner, Lunch | |
| The Thirsty Fish™ | À la carte | American | Snacks |
- Rooms: 750
- Fitness centre: on site
- Spa: on site ($)
- Spa treatments: on site ($)
Pools
- Jetted pools: 2
- Kids pools: 1
- Outdoor pools: 3
- Cabanas available ($)
- Water slides: Included
Other activities
- Games room: on site
- Poolside activities
- Sandy beach
- Weekly "Dive-in" movies
- Business centre available ($)
- Concierge
- Giftshop available ($)
- Meeting facilities available ($)
- Parking available ($)
- Shopping onsite
- Valet parking available ($)
- Wedding facilities available ($)
- Art gallery
- Car rental available ($)
Beach Pool
Restaurant
Location
Reviews
Bad service! Ruined our trip!
Shannon D on Nov 28, 2022
We are an active duty Navy family. My husband is Navy Captain with 20 years of service. He is currently deployed and expected home sometime next year . I made a hotel reservation for Thanksgiving week at Lowes Portofino in Orlando, FL. I have never traveled with my 2 boys alone. My youngest is disabled, has autism and can either be an A plus traveler or it could be a nightmare. I placed my bets hoping for the best. I made the reservation under my husbands American Express account not realizing the nightmare that would ensue in doing this. I am an account manager on all of his accounts. I can do everything he can do. I have a POA as most spouses do. He has deployed 7 times since we’ve been married. This is his 3rd deployment in the last 5 years. Everything is joint, it has to be. I arrive to check in at Loews Portofino with my 2 boys and I am told they need (husband) to check in as he is the one who made the reservation. I clarify and tell the front desk agent that it was me that me that made the reservation. Sorry, I guess I made it through his login. I’m the one checking in. Here’s my ID and credit card. I’m thinking this is no big deal at this point. The reservation was for 1 adult and 2 children. They refused to let me check in. I said well here, let me cancel this reservation as I am holding up my phone showing the Amex app where I made the reservation and rebook under my name since I am the one checking in. They said no. I am confused as to what the issue is and they state that only (husband)can check in. I reiterate to the agent that (husband) is in the middle of an ocean somewhere far away and he won’t be checking in. It was me that made the reservation. It’s just me and the kids. He said sorry, you can’t check in. The manager comes out as I am in tears at this point. There isn’t a hotel room to be found in Universal Orlando 3 days before Thanksgiving. I just kept thinking how awful it would be to have to turn around, get back on a plane and go home the same day we arrived without having a vacation. The manager said do you have the credit card the reservation was made under? I said, oh yes! Here’s my Amex card. She said sorry the account numbers don’t match. I am confused again. It is the same account!! The last 4 digits are different and she again said sorry we can’t help you. She then states that for security purposes that if I have (husband) call then she can check me in. For security? So I can have a random male call her and tell her to check me in claiming to be (husband) and that is her version of security? How would she verify his identity over the phone? It was obvious she was making things up at this point. I don’t know what they thought I was trying to do. I still don’t know. The reservation was for 1 adult and 2 kids and that’s who was checking in. The manner in which I was treated was awful. There was no willingness to help me resolve the situation that was actually obtainable. In a full blown panic attack I step away and call American Express and they call the front desk and tell them to check me in. This ordeal took over an hour! I will never stay at this hotel again. It was absolutely awful and ruined our entire expensive vacation. I have never been treated so poorly. I still don’t know what they thought I was trying to do. Steal my husbands reservation?? We have the same last name and I have a military ID. What did they think I was trying to do? I do not recommend this hotel at all! Absolutely horrible service!
Changed… not for the better
mariafrancis2022 on Nov 26, 2022
Have stayed at Portofino many times. First visit post pandemic. Significant changes in the Club provision. What was once a relaxing and classy area has been transferred into a school cafeteria with dining choices to reflect. Absolute zoo. Paper cups, plastic ‘glasses’, very ‘low rent’ and what I expect from a motel not an allegedly 4 star .Staff in the Club lounge were at times dismissive, and at others, frankly condescending. Turn down is now by ‘request’ which you have to send a text to access. Not possible without a US phone without great expense. We were in a Accessible room, which we didn’t need but we’re given as had king bed, but it was a very poor attempt at mitigating disability. Someone who needed this type of service would have been unable to shower. Very disappointed with the experience on the whole, however 2 pluses. The beds and linens are superb, and the place was spotless throughout. But So far from the service of previous years. We won’t be back.
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