Family of 5

Loews Portofino Bay Hotel at Universal Orlando™

Orlando 5.0

Learn about all active advisories related to this hotel

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Take a trip to the stunning seaside village of Portofino, Italy at Loews Portofino Bay Hotel at Universal Orlando. Spacious rooms, authentic Italian specialties, and warm hospitality make your stay here a taste of what the Italians call la dolce vita—the sweet life.

Guests of Loews Portofino Bay Hotel, enjoy exclusive theme park benefits including: FREE† Universal Express Unlimited to SKIP THE REGULAR lines at participating rides and attractions at Universal Studios Florida and Universal’s Islands of Adventure (Valid theme park admission required. Not valid at Universal’s Volcano Bay). Early Park Admission* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay one hour before the park opens (valid theme park admission required; select attractions), complimentary water taxis along picturesque waterways to Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk, priority seating at select restaurants throughout Universal Orlando Resort, complimentary shuttle buses to and from Universal Orlando Resort theme parks and Universal CityWalk, complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel, resort-wide charging privileges with your room key card.

Added value
  • SKIP THE REGULAR LINES with Universal Express Unlimited ride access* at participating rides and attractions at Universal Studios Florida and Universal’s Islands of Adventure – that’s a value of $129^ per person, per day. Valid theme park admission required. Not valid at Universal’s Volcano Bay.
  • Early Park Admission† to select rides and attractions one hour before the theme parks open (valid theme park admission required; select attractions)
  • Complimentary water taxis along picturesque waterways to Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk
  • Priority seating at select restaurants throughout Universal Orlando Resort
  • Complimentary shuttle buses to and from Universal Orlando theme parks and Universal CityWalk, plus walking paths to make getting around Universal Orlando Resort fast and easy
  • Complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel
  • Resort-wide charging privileges with your room key card
  • Complimentary club-to-club access to Universal CityWalk^^ to select live entertainment venues for the length of your stay (age restrictions apply).

Check in

4 p.m.

Check out

11 a.m.

Rooms

750

Rooms

Garden View Room
450 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
Garden View Room
450 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Bay View Room
450 square feet
  • 1 king bed, or 2 queen beds
  • Bay View
Bay View Room
450 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Deluxe Room
490 square feet
  • 1 king bed, or 2 queen beds
  • Garden or Pool view
Deluxe Room
490 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Club Level Room
490 square feet
  • 1 king bed, or 2 queen beds
  • Garden or bay view
Club Level Room
490 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Kids Suite Room
650 square feet
  • 1 king bed, and 2 single beds
  • Garden or bay view
Kids Suite Room
650 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV
  • cfm.hotel-room-includes.daily-newspaper

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Children’s pool
  • Playground

Kids Club $

Age range: 4 to 14
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17
Type Amenities
SplendidoBar & Grill™ Bar, Pool bar Food options available
Bar American Bar Food options available
The Thirsty Fish™ Bar Food options available
Check-in time: 4 p.m.

Check-out time: 11 a.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Mama Della’s Ristorante℠ À la carte Italian Dinner
Bice Ristorante À la carte Italian Dinner
Trattoria del Porto™ À la carte Italian Breakfast, Dinner, Lunch
Sal’s Market Deli ™ Snack bar International Snacks
Gelateria Café Coffee and Pastries Snacks
SplendidoBar & Grill™ À la carte Italian Dinner, Lunch
Bar American À la carte American Snacks
The Thirsty Fish™ À la carte American Snacks
  • Rooms: 750
  • Fitness centre: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
5601 Universal Blvd.
Orlando, Florida, United States of America
407-503-1000
26 km from MCO

Pools

  • Jetted pools: 2
  • Kids pools: 1
  • Outdoor pools: 3
  • Cabanas available ($)
  • Water slides: Included

Other activities

  • Games room: on site
  • Poolside activities
  • Sandy beach
  • Weekly "Dive-in" movies
  • Business centre available ($)
  • Concierge
  • Giftshop available ($)
  • Meeting facilities available ($)
  • Parking available ($)
  • Shopping onsite
  • Valet parking available ($)
  • Wedding facilities available ($)
  • Art gallery
  • Car rental available ($)

Location

Address
5601 Universal Blvd., Orlando, Florida, United States of America
26 km from MCO airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Disappointing hotel ???????,photo is good

HardTraveler12 on Aug 01, 2021

The rooms in this hotel have a lot of space and the outside environment is good. But this does not mean that all customers can wait for almost an hour and a half when checking in. I have never seen this kind of thing happen before, because I think punctuality is the most basic operation of a hotel. Especially for a four-star hotel, if I come to Universal Studios next time, I will definitely not choose this hotel. Apart from its good location and large space, this hotel has average basic room facilities and average service. The attitude of the service staff is very good, but it can't actually solve your problem. They can only say sorry all the time. I don't know if it is because the hotel has insufficient staff or what to do, but this is definitely not the work efficiency that a four-star hotel should have. The room facilities look a bit old, and the sheets are even broken. We had a bed that even had a strange smell, like the smell of not being washed for two weeks. I would rather give the money to other hotels that also provide fastpass. If even the most basic room service can't be done well, I really can't imagine how far this hotel can go in the future. At the same time, I also regretted why I didn't take a serious look at the bad reviews of the hotel at that time, otherwise I would never choose this hotel, and the amazing feeling it gave me at the beginning was also exhausted with the waiting time of Check in. ???????????,???????????????check in??????????????????????????????????????,?????????????????????????????,?????????????,???????????????????,???,??????????,???????????????,?????????????????????,??????????????????,????????????????????????????????,?????????????????????,?????????????????????????fastpass???????????????????,??????????????????????????????????????????,?????????????,???????????????Check in??????????

TripAdvisor users rated this property 3 out of 5

Portofino Bay Hotel

kcdc610 (Weston, Florida) on Aug 01, 2021

Hotel has gone downhill from prior stays. Room floors not maintained and room was filthy, especially tile floors. Manager did not care. Long wait for calls for customer service. Not worth the premium price.

See More

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.