Family of 5

Loews Portofino Bay Hotel at Universal Orlando™

Orlando 5.0

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Overview

Take a trip to the stunning seaside village of Portofino, Italy at Loews Portofino Bay Hotel at Universal Orlando. Spacious rooms, authentic Italian specialties, and warm hospitality make your stay here a taste of what the Italians call la dolce vita—the sweet life.

Guests of Loews Portofino Bay Hotel, enjoy exclusive theme park benefits including: FREE† Universal Express Unlimited to SKIP THE REGULAR lines at participating rides and attractions at Universal Studios Florida and Universal’s Islands of Adventure (Valid theme park admission required. Not valid at Universal’s Volcano Bay). Early Park Admission* to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay one hour before the park opens (valid theme park admission required; select attractions), complimentary water taxis along picturesque waterways to Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk, priority seating at select restaurants throughout Universal Orlando Resort, complimentary shuttle buses to and from Universal Orlando Resort theme parks and Universal CityWalk, complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel, resort-wide charging privileges with your room key card.

Added value
  • SKIP THE REGULAR LINES with Universal Express Unlimited ride access* at participating rides and attractions at Universal Studios Florida and Universal’s Islands of Adventure – that’s a value of $129^ per person, per day. Valid theme park admission required. Not valid at Universal’s Volcano Bay.
  • Early Park Admission† to select rides and attractions one hour before the theme parks open (valid theme park admission required; select attractions)
  • Complimentary water taxis along picturesque waterways to Universal Studios Florida, Universal’s Islands of Adventure and Universal CityWalk
  • Priority seating at select restaurants throughout Universal Orlando Resort
  • Complimentary shuttle buses to and from Universal Orlando theme parks and Universal CityWalk, plus walking paths to make getting around Universal Orlando Resort fast and easy
  • Complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel
  • Resort-wide charging privileges with your room key card
  • Complimentary club-to-club access to Universal CityWalk^^ to select live entertainment venues for the length of your stay (age restrictions apply).

Check in

4 p.m.

Check out

11 a.m.

Rooms

750

Rooms

Garden View Room
450 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
Garden View Room
450 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV

Bay View Room
450 square feet
  • 1 king bed, or 2 queen beds
  • Bay View
Bay View Room
450 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV

Deluxe Room
490 square feet
  • 1 king bed, or 2 queen beds
  • Garden or Pool view
Deluxe Room
490 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV

Club Level Room
490 square feet
  • 1 king bed, or 2 queen beds
  • Garden or bay view
Club Level Room
490 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV

Kids Suite Room
650 square feet
  • 1 king bed, and 2 single beds
  • Garden or bay view
Kids Suite Room
650 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Desk
  • Iron/Ironing board
  • Phone
  • Room service ($)
  • Safe
  • Turndown service
  • TV

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Children’s pool
  • Playground

Kids Club $

Age range: 4 to 14
The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 17
Type Amenities
SplendidoBar & Grill™ Bar, Pool bar Food options available
The Thirsty Fish™ Bar Food options available
Check-in time: 4 p.m.

Check-out time: 11 a.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Mama Della’s Ristorante℠ À la carte Italian Dinner
Bice Ristorante À la carte Italian Dinner
Trattoria del Porto™ À la carte Italian Breakfast, Dinner, Lunch
Sal’s Market Deli ™ Snack bar International Snacks
Gelateria Café Coffee and Pastries Snacks
SplendidoBar & Grill™ À la carte Italian Dinner, Lunch
The Thirsty Fish™ À la carte American Snacks
  • Rooms: 750
  • Fitness centre: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
5601 Universal Blvd.
Orlando, Florida, United States of America
407-503-1000
26 km from MCO

Pools

  • Jetted pools: 2
  • Kids pools: 1
  • Outdoor pools: 3
  • Cabanas available ($)
  • Water slides: Included

Other activities

  • Games room: on site
  • Poolside activities
  • Sandy beach
  • Weekly "Dive-in" movies
  • Business centre available ($)
  • Concierge
  • Giftshop available ($)
  • Meeting facilities available ($)
  • Parking available ($)
  • Shopping onsite
  • Valet parking available ($)
  • Wedding facilities available ($)
  • Art gallery
  • Car rental available ($)

Location

Address
5601 Universal Blvd., Orlando, Florida, United States of America
26 km from MCO airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

A Stain on Loews Brand - quite disappointing.

NYC11211bburg (Brooklyn, New York) on Jun 28, 2022

I found this hotel to be very poor in service. The outside hotel itself is quite nice. The pools are very nice and I like that two are open till 11pm. The spa definitely needs updating and is poor value (but what isn't here). The inside is underwhelming and in no way luxurious. If you are thinking a luxury room and spa bath reminiscent of the Mediterranean shores of Italy - you should think more along the lines of a chain Italian restaurant with a certain dank smell. In particular the hallways are stark and institutional in feel. Check in was particularly challenging. With my family we arrived at 3pm - please note that check in is at 4pm (as I was reminded several times). Also please note, and this is coming for an Assistant Manager, check-in is NOT guaranteed at 4pm. Personally, I waited from 3pm to 5:20pm for my room. The front desk said they would text me when it was ready. At around 4:45pm I finally called and after being put on hold and then transferred around to a couple people an assistant manager was on the phone who told me my room was undergoing "final inspection" and that it would be ready within ten minutes. It was past 5pm at this point. I asked about check-in at 4pm and she frankly said that nothing is guaranteed and that they "try" to have rooms ready by 4pm. She also thanked me "for my patience". This is a phrase you will hear throughout your stay - so much I believe it should be the tagline for the hotel: "Loews Portofino - thank you for your patience." She said I would receive a text with my room number within a few minutes. After continuing to wait another 30 minutes, I finally got frustrated and went to the front desk. Still never receiving a text and after waiting in line again for another ten minutes, I was finally able to ask the front desk if I have a room. After a couple phone calls the man said my room was available but they would need to swap my keys out (?) - there was no explanation as to why. He went behind the desk and and emerged a few minutes later with new keys and sent me on my way. My room is on the first floor with a view of a bush (in their defense - it did say Garden View). Perhaps this was payback - so beware. All of this is somewhat minor in the grand adventure of life but when you are paying in excess of $700 a night I would expect more and this is quite disappointing. There were grumblings at the front desk that they did not have enough staff but they certainly are not passing the savings in salaries on to their guests. In fact their entire strategy seems to make you feel grateful you got a room in the first place. The room is fine. Also stark with one picture on the wall and not much else. The bathroom is large but otherwise quite basic. The bed is comfortable. I have stayed at many Loews before - they are one of my favorite brands. This is basically a 2-star hotel with the Loews brand name - but I struggle with that because I've gotten better service at 2-star hotels. So beware and lower your expectations significantly. Most people stay here for the Lightning Pass. It is a good, and perhaps only, benefit to staying at this hotel. A power dynamic I now fully believe they are taking advantage of. I cannot speak to the other "luxury" properties at Universal but if you are expecting the same level of service at a high-end Disney resort - just don't and be thankful you eventually got a room. I would complain to management - but I already talked to a manager and I'm not sure where to go to after that. She thanked me "for my patience".

TripAdvisor users rated this property 5 out of 5

Excellent overall!

christyp643 on Jun 28, 2022

The hotel was convenient, clean, detailed, and the staff was amazing. So friendly and helpful. We loved everything about the property and our stay there. The beach pool had tons of kid friendly activities.

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