The day we arrived, the small quiet pool by our room was closed for a private function, so we couldn’t use it. The second day, I cut my foot on glass that was on the floor in my room. I had to ask for a follow-up from a manager…they didn’t do it on their own. (They offered drinks at the pool bar which we couldn’t take advantage of because our itinerary didn’t match pool hours.) Another night, we were kept up by 30 minutes of pounding next door by maintenance trying to pry open a stuck door starting at about 10pm. (I felt bad for those people who couldn’t get in their room.) This place seems to be nice but there were too many issues with our stay for me to want to come back :(
Excellent stay for a sisters trip , great hotel and great area to stay in , we loved the restaurants in the Promenade
Jul 25, 2021
Excellent service at the Euphoria Fish House bar, it exceed our expectations, excellent service from Damien , best bartender at the resort , the best drink service ,also excellent food at the bar and restaurant, will definitely come back ,
Jul 25, 2021
Locals coming to visit. Sat out at the pool bar. Definitely not craft cocktails, wilted mint In my mule. Service good. Nice breeze, fans help. Bar smells really really bad. Typical resort. Nice pool. Drink prices comparable to the area. Not bad overall
No concern for the customers
(Mexico City, Mexico)
Jul 24, 2021
We reserved a table in advance only to arrive and be told we’d have to wait 30 minutes; after that period, we were sent around the corner to a table that only needed cleaning….we waited another 25minutes and nothing happened, the table was still there, DIRTY….UNTOUCHED!!
We just left, incredibly frustrated!!
Margaritaville is a beauty
Jul 21, 2021
This place is absolutely beautiful !! I was looking for an amazing resort and so glad I found this. The lobby, the pools, the rooms are so fabulous. Beds were so comfy and rooms were super clean. Cannot say enough great things, the entire experience was awesome. We were greeted with some rum punch upon arrival which was a wonderful treat. Also love the refreshing lemon water they have in the lobby all day. The Provisions market is real nice to grab a quick bite!! The Promenade at Sunset Walk is within walking distance and had live music in the evenings, nice restaurants and dessert shops!! I also loved the fun atmosphere and music all day at the pool. They even have fun events for the kids!! The only negative that did not match the level of excellence for a resort like this is the pool towel service. Crappy towels, some even had big holes in them and you have to wait in line like your at a theme park just to get some towels. It can take a bit of time depending on what everyone is in line for since the line is not just for pool towels but guests have other questions as well. They need to invest in more towels and let everyone grab what they want and they can return them when done, this would save the hassle for both the guests and employees. I had to wait sometimes 15 min for towels and give my room number, just a bit ridiculous for a resort like this. They even ran out of towels one day and everyone had to wait until they announced they finally had some. No one packs towels for vacation, especially air travel so we are at the resorts mercy to wait for the little towels. Other than the pool towels this place was absolutely perfect!!