TripAdvisor Traveler Rating

This place is running a scam. I booked a room for two nights thru the Amex Travel Website. All was good until we got $300 charge because they said we smoked in the room, mind you neither myself nor my wife have ever smoked in our entire lives. They refused to refund us our money so they effectively stole $300 from me. I did a quick google search and found that this is a well documented scam. Although they target all sorts of customer it appears they specifically seek out Amex Travel customers to pad their bottom line. We have disputed the charge with our card and have lodged a complaint with Amex Travel. I trust Amex to vet the companies they partner with so this is extremely disappointing!!!

Margaritaville in Orlando was not the trip we were hoping for. First, our check-in time was an hour and a half late due to our room, not being ready. Next we had issues with our heating and cooling in our room for our three nights that we stayed. We had maintenance people in and out of our room the entire time. We did not get a good nights sleep due to it being too hot in our room at night for three nights. The resort front desk was very apologetic and gave us free drink coupons and breakfast coupons but not getting a good night sleep made our stay not pleasant. The only bright spot during our trip was a very kind server in the Euphoria restaurant named Carlos, who was very attentive and kind. The food was good too.

Breakfast at euphoria was marvelous with our family of four. We had exceptional service from Stephanie who insured our children’s food came out first. Enjoyed the chicken and waffles and breakfast flatbread. Children’s portions are very large and great selection.

We had an amazing stay at Margaritaville Resort Orlando, and one of the highlights was our breakfast experience at Euphoria Restaurant. Carlos, our waiter, truly made our mornings special. He was friendly, professional, and always attentive to our needs. Carlos went above and beyond to make sure everything was perfect, from timely service to great recommendations. His positive attitude and excellent customer service made us feel welcomed and well taken care of every single day. The food was delicious, the atmosphere relaxing, and Carlos’s outstanding service really stood out. Thank you, Carlos, for such a great experience—we will definitely be back!

The staff went above and beyond and were so friendly. Anytime we needed extra items - toilet paper, trash bags, etc. they were quick to deliver them. If we needed help with maintenance (I.e. the battery in the smoke detector went out) they were there incredibly fast. The staff were so friendly and helped make the experience incredibly. The rooms were clean and affordable but the staff were really what made the experience great. Thank you again!