TripAdvisor Traveler Rating

We were Lucky to stay at this beautiful hotel for 11 nights, we stayed in a deluxe suite which was perfect for us. We are a family of 4 with 2 adults and two 12 year olds. I was worried we would feel cramped and wouldn’t sleep very well but my very tall son stopped in the single day bed, and we all all slept fine! The only negative I have is there wasn’t much room for all our clothes for 11 nights so we mainly kept clothes in our suitcases. We absolutely loved the look and feel of the hotel, away from the hustle and bustle of the Disney parks we came back to our relaxed, luxurious hotel. All the staff we met were so friendly and helpful from the cleaners to the staff on reception. The smell and feel of the reception is amazing, it does really feel like coming home! We used the skyliner easily with no issues, we had the dining plan so had the quick service for breakfast or lunch in primo piatto. We also used the refillable mugs! We had the breakfast in topollionos and the character interactions were brilliant! There are 2 pools , one is a quiet pool and one is a busier pool which is noiser and has the slide, there are a lot of lifeguards around this pool. You could usually get a bed around the pools with no issues. Bar riva is nice but expensive for drinks and one night I decided to treat myself to an expensive cocktail but was disappointed it arrived in a plastic cup for 18 dollars! Other than that we had the dining plan which was amazing, we barely spent a penny. I would definitely recommend getting the dining plan if you are staying in the Disney resorts. We got the skyliner to Epcot and Hollywood studios with ease and we were really impressed with it, we never had to queue and we went at a really busy time of year. We absolutely loved our stay at the riviera and wouldn’t hesitate to come back!

Beautiful hotel let down by unfriendly service, from the gate security all the way to hotel management, it was clear guests are just an imposition on their day. I’ve never felt less welcome at a Disney resort. It is unfortunate because the valet and the restaurant staff at Topolinos are excellent.

I had such high hopes for this resort. I had researched for months and decided on this resort instead of the Four Seasons, so as to be on site. BIG MISTAKE. This resort boasts luxury prices without the luxury feel. The quality of the beds, lack of soundproofing between rooms, and overall unfriendly “cast members” is a complete upset for my family. At any other luxury hotel, if there were an issue, the staff typically does all they can to improve the situation. Not here, they do not care and actually try to make it more difficult. This is our first time visiting Disney and, unfortunately, our poor choice in resort is ruining this very expensive experience. Again, stay elsewhere if you want a positive resort experience.

That Joffries (what they say is)Coffee is absolutely HORRIBLE!! There is NO EXCUSE to pass that off as Coffee! My family of four stayed in their Premier suite with FULL KITCHEN, Master En-suite, TWO Murphy beds on the TOP FLOOR overlooking the Pool. FIRST TIME for all of us and, the coffee was the WORST part of our three day trip.

As a Disney Vacation club member I have tried a number of the resorts. The room was great - with a very nice bathroom layout. My friend slept on the murphy bed and said it was really comfortable. The balcony was very nice. I did not know what to expect in a high-rise hotel, but it was super quiet. Perhaps it was the time of the year but the pool was quiet as well. Love that there is a pool for kids and one for adults. We also loved the location and took the skyliners to Hollywood Studios and Epcot - so fun and so convenient. I wish the skyliners went to Disney Springs. We did not eat in the restaurant but did get coffee and croissant from the cafe.