Disney's Riviera Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

234 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great stay

mrazone (New York) on Jun 26, 2024

Really enjoyed our stay here. This has quickly become my favorite Disney resort. Super easy to get to Epcot and Hollywood studios via the skyline. Buses to magic kingdom Are frequent and the ride is only @ 10 mins. The rooms are super comfortable and spacious and modern. Great view of the Epcot fireworks at night. Staff was super friendly. Next time we go to Disney this hotel would be top of my list.

TripAdvisor users rated this property 5 out of 5

In a Word...WOW!!

X8465AAryanc (Dallas, Texas) on Jun 05, 2024

I recently stayed at Disney's Riviera Resort as part of a family trip to Disney World/Universal Studios. The trip was organized by my aunt (a generous person who rarely does anything on the cheap), so I knew whatever resort she booked for us would be nice. However, I am grateful to report that my experience at the Riviera was altogether different from what I originally expected it to be. Having never been to Disney World or stayed at any Disney resort before, I'll admit that my original expectations for the Riviera included some of the more negative stereotypes that often plague other family destinations (bratty children, unusual smells, loud noises, broken amenities, nasty pool areas, etc.). Yet I couldn't be more glad to have been proven wrong, as the Riviera contained NONE of those things and is instead one of the best hotel/resort experiences I've ever had. Unlike other hotels/resorts I've stayed at, my positive experience started the moment we arrived onsite and drove up to the entrance. A valet opened my door and said "Good evening sir, welcome to the Riviera!", after which we walked through the sliding doors to be greeted by more friendly staff, and by what is perhaps the most wonderful scent I've come across at any hotel ever (a scent I am currently researching and plan to use in my own home). After successfully working through some Disney MagicBand issues with the incredibly friendly and helpful desk attendant (Steven??), we proceeded to our two-bedroom villa on the fourth floor. Describing the villa alone would likely require a separate review; but suffice it to say, it was opulent without being ostentatious. As a person who tends to look closely for evidence of uncleanliness, I couldn't find a thing...the cleanliness was absolutely exemplary (kudos to the "Mousekeeping" Staff!!). Everything shined and smelled so fresh. The beds were perfectly made, the bathrooms literally sparkled, the kitchenette cabinets were stocked, and the views from both patios were second to none. It was even a great surprise to turn on the TV and see a welcome screen containing our family names and delightful French-themed background music playing while we unpacked and looked around the villa. Additional highlights were the in-suite washer/dryer (with a supply of detergent), secure safe, ample closet/storage space (with plenty of hangars), separate bathroom vanity areas, plenty good quality towels, fresh smelling soaps, and of course the shower...OH the shower! Not only do they contain separate rainfall AND removable/hand-held shower heads, but you can actually sit down inside them and RELAX after spending a long, hot day at the Disney parks. There is so much more I could say about how truly wonderful our Riviera experience was...from the pool, bar, and outdoor sitting areas, to the hallways, elevators, lobby café, and the beautiful décor. However, in the interest of brevity, I will simply leave it at this: if you're looking for a deluxe Disney resort that is new/fresh, incredibly clean, well-managed, and staffed by friendly, helpful people, look no further than Disney's Riviera Resort, period. Even if you're trying to decide between a deluxe & moderate resort, take my advice and spend more for the experience of staying at the Riviera. You might not think it's worth the cost at first (especially if you plan to spend most of your time at the parks); but at the end of a long day, you'll be very glad to have a peaceful, relaxing place to call your temporary home. I certainly plan on staying at Riviera again, even if I don't go to Disney World!

TripAdvisor users rated this property 5 out of 5

Elegant Disney Experience

Suzanne G (Oshawa, Ontario, Canada) on Jun 05, 2024

We had booked the very large 3 bedroom suite for a group of 8 and it was just incredible! This is one of Disney's newest resorts and it shows. Very new, swanky, elegant furnishings and décor. A touch of Disney without being in your face. I see this as being more of an adult resort, but our teenagers loved it. There were characters, beautiful pools, and lots of activities to keep kids and adults busy on non-park days. The French Riviera influence was very well done. The food and drink options were high quality. Yes, it is crazy expensive, but you get the experience you pay for.

TripAdvisor users rated this property 5 out of 5

Get away with friends.

sawyerrj79 (Lehigh Acres, Florida) on Jun 04, 2024

The rooms are great and the service is out standing . The grounds are very clean and keep up. We had 8 rooms and they keep us all close together on the same floor. We could not of asked for a better time . Lots of stuff to do close by and on sight . The staff was very helpful when we needed them.

TripAdvisor users rated this property 3 out of 5

Ok - but didn’t come close to meeting reasonable expectations

kellyjelly123 (Buffalo, New York) on May 10, 2024

EDIT: Never ever stay here if you are going to stay at Epcot until closing. Yikes - the gondola line was insane. At least an hour long (seriously, it was past the 2nd bridge which I think is about a half mile before you even got to the normal start of the line and the park wasn’t even very busy) when you’re already dog tired. If we come back, we are driving to Epcot for sure. Ok - but really fell short of reasonable expectations For us, the Riviera was a mixed bag. We loved being so close to the gondola for Epcot. The rooms are also fine for what they are. Our room was clean and relatively well appointed. Where the hotel dramatically fell off was the front desk. Disney charges a significant premium for excellent customer service and experience. We understand this and stay at Disney resorts very frequently. The lobby was bedlam. There appeared to be no central queue for customer service. There were just some people walking around with iPads. You could wait and wait and everyone else would get taken care of but not you. I was not a fan of that. Also, we generally plan our park experience to conclude with a few minutes in the hot tub. Disney is good about explaining when items like the pool will be unavailable so we checked that right before we checked in. However, when we went to the hot tub, it was nothing but a sign saying it was closed. We went to the lobby to find out if and when it would be open and why it was closed. The gal at the front desk, Samantha, only shook her head as if she was listening empathetically. We received no information and nothing more than a completely fake apology. There is no guest services manager. They can’t do anything - even so much as comp a lightning lane or a bottle of water which we might not even use. My significant other has DVC membership and we are annual passholders. We were considering buying more DVC points. We stayed here partly to determine whether we wanted to buy in at the Riviera or not. For us, the decision is - not. You may want to stay at the Riviera from time to time and I’m sure we’ll be back despite the difficulties, but I would certainly never buy DVC here.

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