TripAdvisor Traveler Rating

The food during the conference was good. Cleanliness of the hotel is one of the worst I’ve ever seen. The room spacious but old and not clean enough . Some small reptiles were met in the room. If you expect to have the room cleaned everyday, don’t . If you're not in a conference at the hotel, simply chose another one.

Great staff and great location. Stayed as part of a large conference and there were some nice touches from the moment we checked in to the moment we checked out. Rooms could do with a bit of an overhaul but staff and food etc make up for it. Uly on reception was great

This hotel is in real need of a facelift, retraining staff and proving better food. The shower:tub did not drain well and after calling in maintenance it drained ok then it got slower. The cabanas were not maintained and no pool side service as they stated. The staff was rude and basically didn’t care to hear complaints for example that my friend had a roach crawling in her sheets. I’ve been coming for years at the same time and this will be my last. (Last year they had so much bleach or chlorine in the pool that it caused the steps to be slippery and I slipped down pool stairs)

Fernando, who checked us in, was awesome! Especially when we arrived at 10:30 pm, totally exhausted from moving as we are on our way to the east coast. Fernando gave us free chocolate chip cookies, super accommodating, we got welcomed in the right way. Thank you!

Very noise from other rooms ,call front desk and didn’t resolve the problem. Front desk staff told me that I can either switch the room or switch the hotel and she doesn’t have time for my issue . Both besides lamps are not working , coffee machine has full water from previous guest , AC is not cool and WI-FI is unstable.