TripAdvisor Traveler Rating

The Doubletree Golf Resort Palm Springs has a great, quiet location in Cathedral City right on the border of Palm Springs. The views are phenomenal (see photos). The staff was top notch and took good care when things weren’t right. As for the rooms – they are in desperate need of refurbishment. I ended up having two rooms and here was my experience. Room 1 – this 4th floor room should have been taken out of their inventory! The TV and entertainment options were good – streaming options or plug in your own devices. The views from the balcony over the golf course and mountains were beautiful. The bathroom is huge and has two vanities. That’s where the good ends. The closet doors were difficult to open and made lots of noise. The furniture had lots of wear and tear. The black out drapes did not close all the way (had to use a hanger to make it truly black out) and the drapes had holes in them. The shower had dark gray in some of the grout and the shower head had lots of calcium caked on it. The worst part of the room…I woke up at 12:30am freezing cold. Turned on the heat and after 15 minutes it was still blowing cool air. 45 minutes later and the heat did not work. I ended up shutting it off and still felt a draft – turns out there was a gap between the sliding door to the patio and the stationary pane of glass and cold air was coming in that way. I had to cover myself with the other 3 pillows to have enough heat to get through the night. I went to the front desk the next morning at 7am to complain, especially since I barely slept. Jonathan was very sympathetic and gave me a space heater and said engineering would be up to look at the heater. Turns out, the heater and a/c in that room did not work. I left at 10:30 with engineering still not showing up and came back at 2:30 to find out they never came, the air was still blowing cool. Jonathan then changed my room to one on the 3rd floor. He was very kind and was happy to move me so that I could actually sleep. No other compensation was offered for such a shabby room with no heat - I expected at least to have the resort fee removed. Room 2 – this room was way better than the 1st. To start, the 3rd floor seemed more well taken care of than the 4th. The 4th floor carpet and hallways felt dirty, but the 3rd floor felt newer. The heat and a/c worked well, the drapes didn’t have holes, and the shower was clean and lacking calcium deposits. Even the toilet was newer and the closet doors worked seamless. I did eat downstairs at the bar one night and the food was delicious (they have gluten free options) and the drinks were fantastic. The staff at the bar and in the restaurant for breakfast were very pleasant and kind. The staff really made up for the tired rooms. So, I guess it is hit or miss with rooms at this hotel. Even the 2nd room could use a refresh and I hope they get a renovation going soon as the hotel could be a prime destination in the Palm Springs area.

Please save your money and book elsewhere. This resort charges for incidentals that they claim will be returned to you at the end of your stay. At the end of our trip, an incidentals charge of over 500 dollars was not returned to the used card. When calling the resort to inquire about charges, the front desk staff was virtually useless, claiming, "[they] usually just tell people to contact their bank when this happens, there's not much else [they] can do." Not a single employee could explain each individual charge that was a part of incidentals, nor could they send an itemized receipt of it. Only when their accounts receivable department decided to contest the bank claim they suggested we pursue, did we receive a vague statement of said charges on paper. It is still unclear as to why this was not made available upon our first request. The stay here was mediocre at best, and the inconvenience of this whole situation only added to the subpar experience. Spend your money elsewhere.

The hotel has beautiful views. The lobby is nice. Parking is convenient. The location is a 10 min drive to Palm Springs. The bellman was lovely. They gave us warm cookies at check in. At check-in, I was told there would be a resort fee. I explained that I already paid for it through booking.com. He said there was no notes. I still explained that I paid for it. I was about to show him a picture of my booking.com receipt but then he said he’d waive it. It was awkward because do I have to thank you for waving something that I actually indeed paid for and so it technically wasn’t waived. But whatever I was just happy to have a cookie so I said thank you. The room looked nice except for the popcorn ceiling. Unfortunately the bed was uncomfortable, and the tub was disgusting. The view was stunning! The rooms have a balcony and the pool looked lovely although we didn’t use it… The hotel sent me receipts and they indeed charged me a resort fee… Again. So I have now paid for it twice. There’s also a $50 charge looming but I’m sure it’s just the mandatory hold thing. I will have to spend my lunch at work calling and dealing with this. I would highly suggest saving your time, and choosing another hotel.

Terrible service. Room not serviced. No clean towels. Used pool towels. Room outdated and not very clean. Terrible conditions here for the price. Food and beverage options limited. Stay elsewhere. View was saving grace. Pool nice. Bar selections good but prices high. Diamond member so very disappointed. Food and beverage credit eaten up with one breakfast. Not worth the stay. Not Hilton for the stay here!

My wife and I have had the most amazing experience here so far. I booked us 2 x nights after a few nights in Vegas and the service we have received so far has been nothing short of amazing. We were greeted with a warm smile by the hotel reception attendant (Ulysses) who was literally the most cheerful, helpful, and polite gentleman we've had the pleasure of dealing with in any hotel we've stayed at (and we travel a lot). He explained everything to us in great detail, showed us how things worked and gave us each a nice, warm doubletree cookie. The golf course is also awesome. We'll be back here again for sure. Thank you Ulysses for helping us and making us feel at home. You're exactly the type of person a reputable hotel like this needs working at the front!