TripAdvisor Traveler Rating

We decided to take a quick trip and enjoy a couple of days in Palm Springs. Great trip overall and our first great decision was staying at this hotel. Although, due to a computer upgrade, our reservation was stuck in cyber land. Fernando and his manager were great about getting us in a room. The room was well appointed, clean and comfortable. The hotel is away from downtown, enough to be quiet, but close enough to get there quickly. The grounds are nice and the pool is spectacular. Every employee was helpful and nice. But in a hotel full of stars, Fernando was the superstar! He always had a suggestion when we asked questions, helped with our requests and is generally a nice fellow. We highly recommend this hotel.... and don't forget the cookies!

Checked in for one night as a Diamond Member and never again … Front desk staff was nice and I appreciated the complimentary upgrade they offered at check-in but the room itself was not good. The minute we walked in, we knew something was wrong so called down to the desk immediately as it was hot and stuffy and both thermostats said 63. Maintenance came up and while he was super nice, he couldn’t fix the issue. He said the temp is controlled by a central computer so even if your thermostat says 63, the max coolest air temp would be 68/69. He did offer a fan, which we accepted but after coming back from dinner at 10pm, it’s still not cool. Had I read the reviews about similar issues, I would have stayed somewhere else. Overall, just not a stay worthy of $200+ a night. Honestly, Home2Suites by Hilton, down the road is a better kept property, with good AC, and clean and often less than the rate here. Definitely don’t let rates fool you.

This is a great place to stay near Palm Springs! If you have a car, the drive into Palm Springs is only about 10 minutes. The pool is big and it was always possible to find a lounge chair, even on a holiday weekend. This will continue to be my hotel of choice when visiting the Palm Springs area.

Fine big hotel surrounded by beautiful views of the mountains. But it is typically a golfing hotel. Not a great hotel for children. No kids menu. The only thing for children was the pool, but at night in the pool, you had to put up with lots of little flies, and they would end up in the pool. Clean, nice food, but not great for kids. Pioneertown in Yucca Valley is a must visit from this hotel.

Lisset S was our Top Golf Swing Suite attendant. She was so friendly and helpful during our reservation. The weather was extremely windy during our stay so our fire pit was not able to work properly until the morning of check out. Otherwise, we enjoyed our time at the hotel.