Overview
Southern California's magnificent mountain ranges serve as the breathtaking backdrop for Marriott's Shadow Ridge II-The Enclaves, a premium vacation ownership resort in Palm Desert, CA. Comfortable guest rooms and spacious one- and two-bedroom villa rentals overlook the rolling fairways of the onsite championship Shadow Ridge Golf Club and the sparkling lakes weaving throughout the Palm Desert landscape. Beautiful villas feature a master bedroom with a king-size bed while the separate living and dining areas and fully equipped kitchen offer convenience and comfort. Enjoy free Wi-Fi and no resort fees during your stay. Play a round of golf on the resort course and then relax with a bite to eat at the Grill at Shadow Ridge or one of the poolside bars. Resort amenities include multiple outdoor pools, whirlpool spas, a children's pool and waterslide, tennis courts, activity center and game room and a 24-hour fitness center with steam room and sauna.
Check in
4:00 p.m.
Check out
10:00 a.m.
Rooms
560
Inclusions
Rooms
Amenities
Location

Reviews
Not up to Marriott Customer Service and Loyalty Program standards
JoeWMH (Morgan Hill, California) on Feb 04, 2025
Terrible customer service that does not meet Marriott standards. Long lines at check in, matter of fact agents, and slimy people trying to sell you time shares. Also, no recognition or respect of Bonvoy upper tiers, they simply don’t care. I was fooled, this place was on my Bonvoy app, I’m a Platinum and thought it might be nice. Took FOREVER for my room to be ready. And just so you know my room was one mile away. Shuttle was sporadic to take me there. Go elsewhere, you can do better.
Unacceptable cleanliness and poor customer service
326sienaa (Los Angeles, California) on Jan 27, 2025
I recently stayed at Shadow Ridge from January 20-21, and unfortunately, my experience was extremely disappointing. When I went to take a shower, I noticed one long hair stuck to the wall. I thought that maybe, even though my hair was in a bun, it could’ve been mine. Then, as I looked around the shower, I discovered that the shower was covered in hair—both on the walls and inside the towel that was placed inside the shower—clearly indicating that the bathroom had not been cleaned after the previous guest. There were even small hairs scattered throughout. I am someone who almost never complains, so for me to bring up an issue like this, it has to be significant. As you can see in the pictures, I sent videos to my mom and asked her if I should say something or let it go. I am not someone who likes confrontation. When I went to check out, I reported this to the front desk, and I showed the staff member videos documenting the issue. While she apologized and said, “Oh no, that’s definitely not what we want. I’m so sorry about that. If you ever do stay with us again, just let us know beforehand, and we’ll send someone to make sure the room is clean and that the towels are changed,” this response was wholly inadequate. Cleanliness should be standard, not something a guest has to request in advance. I sent an email to the manager, Ms. Lynch, detailing the issue and requesting a refund for my stay. I even attached the videos again. Despite following up multiple times, I have yet to receive any response. This lack of accountability and poor customer service has only added to my frustration. I cannot recommend Shadow Ridge to anyone. Cleanliness, professionalism, and responsiveness are basic expectations, and this hotel failed on all counts. If you’re considering staying here, I would strongly advise you to look elsewhere.
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