We stayed at the villas, which is where we normally stay each year (less the 2-1/2 covid closure). Always enjoy the spa facilities across the pond. This is what we're highlighting in this review. During our 3-week stay, we seeked refuge from the July heat or humidity in the salt water pool, or the cool sanctuary of the spa facilities. Staff were always conscientious of the post covid precautions so always felt safe and sound. This is our last day here... sigh. Will surely return (again).
(Los Angeles, California)
Jul 12, 2022
My family visited the resort as my son had a dance competition at the conference center. We stayed for two nights July 8-10 in their resort room (5206). When we showered the first time we noticed a small puddle near the door way and thought that may have just came out of the shower accidentally. Well on the last day around 9 am my husband took a shower and as I walked into the aisle in the room there was about an inch of shower water flooding the room. All of our suitcases, dance clothes, shoes were right there which are now damaged. I used all the towels and even the bedding to soak up all the Water and left it outside of the room. House keeping/security noticed and came inside the room. They tested the shower and said it’s the drain. About 2 hours later I look in the shower and just all this dirty gunk leaked out. Managements response was a later checkout and $50 credit for over $800 worth of damages! Disgusting soap and debri on all of our items! It’s been 2 days and I still haven’t even received a call from claims or a follow up from management. I am beyond frustrated at the way management handled this!!!!!!!!!!