JW Marriott Desert Springs Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

2951 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good hotel. Good time. Lots to do.

Simsonic on Sep 23, 2023

Good hotel. Good pools. Has a lot for different types of people. The lobby has a lively night eating and bar scene. I am sure the pool does too but our weekend was pretty dead as far as crowds go. The mini golf course is great and we played it twice. The food is decent and service is friendly. It’s an all around decent and fun place to be. The exterior could be updated a bit more (modern paint and colors) and interior carpet too, but that’s about it.

TripAdvisor users rated this property 5 out of 5

10 out of 10

relaxingonthebeach (Toronto, Canada) on Aug 30, 2023

I have never ever had zero complaints about a hotel or resort I have been too. Until now! Went with my 16 year old son and we loved it here. Great rooms, bathrooms, grounds, pools, food, drinks, service, etc. 100% recommend.

TripAdvisor users rated this property 5 out of 5

Stay here! JW at its best!

Worldround1 on Aug 12, 2023

What an incredible place!!! I’m not sure if Oz (Ozzy?) is still there but he really made the stay fabulous! Can’t think him enough for his help!! The rooms and suites were beautiful and food and drinks were wonderful. The pool and property are so nice as well!

TripAdvisor users rated this property 5 out of 5

Great service!!!!

Scenic232254 on Aug 10, 2023

Everything went well from check in, room, special requests and check out! Grounds and hotel were beautiful ! We came for a conference! Every employee was so accommodating! I would encourage anyone to stay here! I would certainly come back here if in area!

TripAdvisor users rated this property 3 out of 5

Not a great experience…

jennifersZ6662XX on Aug 04, 2023

We recently visited this property to attend an event being held on site. Our check in process was easy, we were offered water, it was nice. Where this went wrong was that we could not find parking on the property (parking full) and we were forced to valet our entire stay ($40 per night). Also, the room we stayed in was about 75 degrees the whole time. The air conditioning was not nearly as cold as it should have been for the 110 degree weather we had while staying. It made sleeping in the room VERY uncomfortable. On our last day, we went to the bar area and the server took our order and never came back with our drinks, which was really strange. We went to the bar and finally re-ordered after 20-30 minutes. We did let the bartender know the situation and he profusely apologized. We tipped him well and went on our way. Overall, I probably would not stay or recommend. Too many things just went sideways.

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