Overview
Transform in the tropical surroundings, the pools are perfect for family fun and relaxation. This resort is a great couples getaway too.
Resort fees include
- Enhanced high-speed internet in guest room
- Local calls
- Self parking
- Fitness center access
- Mini golf
- Daily golf bag storage
- Access to driving range
- 1 hour of hard court tennis
- One hour racquet rental
- Lawn games
- Frisbee, horseshoes, basketball, croquet, soccer
Check in
4 p.m.
Check out
11 a.m.
Rooms
884
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Limited Views
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Limited Views
- Main building
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Connecting rooms available (subject to availability)
- Mini fridge
- Pillow top mattress
- Smoke-free
- Balcony/Patio
- A/C
- Alarm clock
- Bathrobes
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- TV
- CD Player
- In Room Movies ($)
King bedded rooms allow a maxiumum occupancy of 3
Amenities
Port cochere
Lobby
Pools
Golf
Rockwood Grill
Rockwood Grill patio
Sushi bar
Spa
Location
Reviews
TripAdvisor Traveler Rating
Disappointing Experience: A Lack of Service and Lost Items
cynmedina on Jul 19, 2024
Our recent stay at the Marriott Resort in Palm Springs left much to be desired, especially given the premium we paid for our accommodations. Upon arrival, we were assigned a room where the air conditioning struggled to keep up with the scorching 115-degree weather outside. Despite notifying their customer service from our room, we were informed that the resort was fully booked and no other rooms were available. Instead, they sent an engineer to address the issue, attributing it to a supposedly clogged air filter. However, upon inspection, the filter appeared new and the AC unit could only operate at one speed. After persistently following up, we were eventually offered another room several hours later. The front desk receptionist empathized with our situation, acknowledging that such inconveniences are unexpected, especially at a high-end resort. To make amends, they comped our breakfasts for the remainder of our stay. The transition to our new room, however, was marred by another lapse in service. We discovered that we had left some personal items, including hats, in our previous room. Despite assurances from the staff, the retrieval process was mishandled. We were initially told someone would check and get back to us but we received no update. It was later revealed that nobody had occupied our former room, raising concerns about the whereabouts of our belongings. Upon raising this issue again with a more helpful front desk receptionist, we were directed to document our lost items on a website for their lost and found department. Unfortunately, despite following up diligently, a month has passed and we have yet to recover our hats or receive any further communication. Overall, our experience at the Marriott resort was disappointing, tarnishing our expectations of their brand. While some staff members were sympathetic and tried to assist, the mishandling of basic amenities and lost items overshadowed our stay. For a resort of this caliber, we expected more proactive and efficient customer service to rectify these issues promptly.
Exceptional Service from Ruby at the Front Desk!
Eugene on Jul 18, 2024
During our recent stay at the JW Marriott Desert Springs, we were fortunate to be assisted by Ruby at the front desk. Despite our late arrival, Ruby went above and beyond to accommodate us, ensuring a smooth check-in process. Her warm smile and friendly demeanor immediately made us feel welcome. Ruby provided us with numerous recommendations for activities and dining, which truly enhanced our stay. Her local knowledge and willingness to help were invaluable, and she consistently checked in to make sure we were enjoying our time at the resort. Thanks to Ruby, our visit was exceptional, and we never once had to worry about accommodation details (she even remembered my wife and I’s names!). This beautiful resort was made even more perfect because of Ruby and her service in making our stay so memorable!
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