I used a lot of points to stay here and I’m so disappointed that I did. The room feels like it’s been sealed up for years. It’s got a strong mildewy smell that we could not get to go away. We opened the windows and turned the air down to reduce the heat in the room. It did not help. The bathroom did not feel clean. There was hair on the floor and the counter. The toilet seat is loose. The door to the back room has smudges all over it. There’s not side table to the bed on both sides. The closet doors will not slide open. I am only giving 3 stars instead of 2 because your staff has been amazing.
(Los Angeles, California)
Feb 21, 2024
FANTASTIC! Right in the center of everything. Walking distance to a huge high-end mall with lots of restaurants, shops, and cafes. Amazing room. Plush comfy bed. Clean. Nice shower/bathroom. Lots of amenities. Staff is super courteous and helpful. My new go to hotel for Scottsdale trips.
Feb 21, 2024
We had a nice stay ar this hotel. The front desk manager goes out of her way to make sure everything goes well. Nice breakfast and happy hour reception. Nice grounds and good location I would stay here again if I am in the area. The housekeeping department was very nice too
Perfect Phoenix spot for tourists
(Yellow Springs, Ohio)
Feb 20, 2024
The room was excellent: good, firm mattress, good sheets. The bedroom was spacious. The location was perfect for our travel plans. The complimentary breakfast was amazing - fantastic omelette made to order, and a large selection of breakfast foods. My only complaint: poor, weak coffee. The staff was very friendly. We will return!
Nice staff but rooms are rough
Feb 20, 2024
The staff is super hospitable, the breakfast was absolutely delicious and the pool and outside area were very clean. I hate to leave a bad review because of how great the staff was, but for $278+ a night, I have to put it out there. Our room was so stale and musty smelling that our clothes smelled like the room when we arrived at our next destination and we are all dealing with congestion.
The carpet felt sticky to our bare feet, the vents were moldy (see pictures), the tub/shower did not drain, the shower curtain smelled sour, and the exhaust fan in the bathroom wouldn’t stay up in the ceiling. We had to stay in this hotel because this is where our club team booked us. If we could have stayed somewhere else, we would have. Especially for the price of the hotel.