TripAdvisor Traveler Rating

I was reminded why I am a Marriott Bonvoy loyalist when I attempted to check in a few hours early at this property at which I was participating in a conference that started at the same time as hotel check-in — 4pm. I called that morning and asked about the potential for early check-in so that I could get cleaned up before the start of the conference and was referred by a rude, unhelpful woman, whose name I didn’t get, to a the terribly clunky World of Hyatt app that I “should download to get in the queue.” I was never able to figure out how to connect my online reservation to the app and decided I would just show up and talk to a human about my desire for early check-instead, as I had successfully done at Bonvoy properties over the years. I talked to Matt at the check-in desk and he told me he could not give me early check-in, unless I was willing to upgrade to a room with an outdoor patio and fire pit. Having worked out earlier in the day, I really needed to get cleaned up and changed before the start of my conference and so I agreed to his $60/night upsell, but am not happy about it because it’s going to be a hassle to unwind from my company’s expense report process. When I checked out, I explained to another front desk agent, Carol, that I was displeased with my experience and she literally just stared at me and said nothing other than “uh huh.” No “I’m sorry,” no “I’ll let my manager know,” no “let me see what I can do,”…. nothing. This property — and maybe all Hyatts, I don’t know — could clearly care less about the guest and is only interested in driving higher margins and doing what is only convenient for the resort. By the way, the place is like lipstick on a pig. It’s an old modest hotel that they’ve dressed up with paint and perfume so to overcharge its guests. The walls were paper thin and the room was average at best.

We had a wonderful experience at this fantastic property. It was clean, relaxing, organized, and the staff were very professional, friendly, and helpful with all of our needs.

The front desk is rude and unprofessional. There is no shuttle service as they promise on the website. Almost impossible for me to find a spot by the pool for more than 2 people. All staff other than front desk was excellent, which why I gave 2* instead of 1*, Better luxury options in Scottsdale for your money. Look elsewhere!

I stayed at the Grand Hyatt Scottsdale for a quick weekend and the hotel did not meet basic expectations. The property looks recently remodeled, but core details were missed. Light switches and outlets were visibly dirty, and housekeeping failed to service the room one day despite a direct request. Operations felt disorganized and the property itself felt over capacity. At times it resembled a high-volume resort environment rather than a relaxed stay, with long lines for breakfast and significant crowding throughout. The main dining room was closed during breakfast hours with no clear communication about where alternative dining was available, which created confusion and forced guests to figure it out on their own. When redirected to other options, the experience was a downgrade with limited, heavy choices and little flexibility. Service was inconsistent. I received a call saying my benefits were invalid, which was later reversed. Overall, the stay felt understaffed and poorly coordinated, and more like a high-throughput operation than a well-run resort. It is not a property I would return to.

We went with our two young adult children and overall the rooms and hotel space were nice but, for the price you pay to stay there, we were frustrated by a few things. Despite getting up early everyday to get some (any) space at the pool, lawn chairs and umbrellas were already taken. Towels reserving spots would sit there unattended for hours. Food in the lunch restaurant was mediocre at best. Also one night we got back late and my daughters went to the hotel marketplace to grab a snack. They purchased a one serving pack of microwave mac and cheese for $8. However, there was no where to microwave it. They were told to go to the bar to do it, which has no microwave. At the front desk they were told they could RENT a microwave for $25. That’s the most ridiculous thing I have ever heard. It would’ve been a great opportunity for the hotel to surprise us with great customer service and just offer to do it for them, but no. Why even sell microwave oatmeal, mac, etc. in the shop then? After how much we paid a night to stay and for that stupid mac and cheese, that was a joke. I know it’s trivial but as someone who has worked in customer service her entire career, they missed a simple and easy opportunity to make something right. We won’t be back.