TripAdvisor Traveler Rating

We had an amazing stay! From check-in to check-out, the customer service was exceptional. The room was spotless, beautifully designed, and very comfortable. The staff truly went above and beyond to make us feel celebrated and appreciated.

Beautiful resort and the staff was amazing. I would go back to this resort, and I never thought that I would say that about going to AZ.

Stayed at the Grand Hyatt Scottsdale from February 22–25 using a Guest of Honor award with Explorist status. The resort grounds are beautiful and very well maintained, and overall we enjoyed our stay. We visited during the week while two conferences were happening back to back, which meant the hotel was at full capacity. Even with that, the pool areas and evening restaurants never felt overly crowded. One thing to be aware of is that several on-site restaurants were closed on Sunday and Monday, which limited dining options during our stay. Because of the conferences and high occupancy, we did not receive an upgrade despite GOH status. It was a little disappointing but understandable given how full the resort was. There was also lots of confusion amongst staff on breakfast benefit, front desk at check-in told us $44, the host at mesa central told us $30, and our server told Us $44. I reconfirmed with the front desk during our stay was told it’s $44. The club lounge was decent but not exceptional. Happy hour runs from 5–7 PM and included light appetizers such as sandwiches, salad, fruit, and wings. Breakfast was fairly basic with mostly bagels and packaged cereal, and the 11 AM snack was mainly chips, candy, and trail mix. Ice cream was available from 8–9 PM. Beer and wine were offered at a discount ($9–$10), though the selection and quality felt average for the price. The staff throughout the resort were very friendly and accommodating, which really stood out. The location feels somewhat secluded compared to other parts of Scottsdale, but Kierland and Scottsdale Quarter are only a short drive away. Overall, it’s a nice property with beautiful grounds and good service. Just go in with realistic expectations for the lounge offerings and dining availability, especially during conference heavy weeks.

We have been coming to this resort for 15+ years. What started as a spring break trip has now come to be a February ritual to get out of winter into nice weather to a beautiful resort. They upgraded/renovated the resort over the past few years and the work shows. The rooms have been refreshed and are nice and spacious. The overall grounds are nice with a spectacular entryway overlooking the bar and pool area. The resort is centrally located in Scottsdale in a location that is out of the congestion and bustle of Old Town, but still close enough to all areas, activities and restaurants. While we are just finishing up this two week time at the resort, we are already reserved for next February.

I arrived after a long day of travel and delayed flights. The registration desk was hateful and unhelpful. The room was booked under my daughter's name who was currently in the air. They would not let me check in until she was present which was going to be 2 more hours. Nothing was offered to me, no solutions or complimentary offers. They clearly could have cared less. She is my daughter and i had all necessary info.I paid for this room and the conference. It was 10PM local time and midnight my time. No one was polite or willing to help. I am a widow and 50+. I have been in customer service my entire life. This was the worst example of customer service I have ever experienced.I googled what to do, called Hyatt customer service. They were lovely and added my name. Why did i have to figure this out myself. The front would STILL not let me in. I understand policy and procedures but kindness and compassion wins everything. No kindness here. Please stay somewhere else.