Andaz Scottsdale Resort & Bungalows reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

1442 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Nice accommodations. Terrible service

erikmU6292KB (Covington, Kentucky) on Feb 17, 2024

The accommodations were very nice but the service was terrible. Issues started at check in and continued for our 2 day stay until the moment we left. When my wife got to the hotel at 12:30AM I was told security would escort her to the room. The front desk person seemed put out that she had to drive her to our room in the way back of the property. No one helped her with the 3 bags she had. There was no soap in our room. The housekeeper must have forgotten to leave a bar of soap. I called the front desk at 11PM when I got to the room. It took almost an hour to get a bar of soap. Prior to dinner we went to the sunset happy hour. The view was beautiful. The service not good. It took over 30 minutes to find someone to take our drink order on the outdoor patio. Then another 15 minutes to get the drink. I would not have imagined having to wait 45 minutes to get a drink at a high end hotel. The next day we had a 7:15 dinner reservation at the hotel restaurant which we made several weeks before our stay. At 7:10 they told us about 15 to 20 minutes. After waiting an hour and checking numerous times they finally sat us. The table they gave us, was at the bar with several TVs playing sports. Definitely not the feeling of a high end restaurant. The restaurant was nice but clearly full so I think they just sat us at a bar table. When I asked if we can move into the main dining area I was told nothing is available. The table we were seated at is the only table available. At breakfast on our last day they messed up one of our orders. It took about 15 minutes to get the ccrrect breakfast. So one of our meals was cold when the other came out. We were waiting for a bagel with smoked salmon so shouldn’t have taken long at all to make. It was 8:30 on a Sunday morning and the restaurant was pretty empty so not sure why it took so long. When we weee ready to leave we called for someone to help bring our luggage to the front desk. We had an Uber coming in 20 minutes so asked if someone can come in 10 minutes. It took 2 calls and 25 minutes for someone to show up to help us. The hotel comped us 2 drinks and then $150 after I complained. It would have been appreciated if the hotel had thought of doing something nice without us having to complain.

TripAdvisor users rated this property 5 out of 5

Relaxing staycation

AspiringTravelerChi on Feb 16, 2024

Pool was excellent and the food at the poolside bar was very good and decently priced. Would stay again! They also allowed for upgrades based on Hyatt status, which was much appreciated. Would like more activities to do at the resort, but overall great stay!

TripAdvisor users rated this property 5 out of 5

Excellent gem, will come back!

Cristina C on Feb 15, 2024

Staff was personable and friendly. We loved our spacious room with 2 outdoors spaces. The pool area and restaurant were incredible. Their driving service came in handy when dining at our favorite restaurants!

TripAdvisor users rated this property 5 out of 5

Serene and secluded

literarylorip (Coronado, California) on Feb 05, 2024

A hidden gem, the Andaz. The property is stunning with winding paths that lead to private bungalows. The pool is an eye-catcher, enticing one to dive-in, lounge or both. Loved the evening ambiance around fire pits. The Andaz is Within walking distance from tasty restaurants and other fun shops. Old Town Scottsdale is right down the road…much preferred to the hectic, artificial character of N. Scottsdale.

TripAdvisor users rated this property 5 out of 5

Magical wedding experience

B8104LTamy (Austin, Texas) on Feb 02, 2024

Andaz Scottsdale Resort & Bungalows hosted my daughter's wedding last weekend. It was everything she dreamed of and more. The staff was very easy to work with and the experience was delightful. I highly recommend Andaz for your next special event. The only downside is that we didn't relax and recover after the wedding. ;-)

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