All inclusive

VH Gran Ventana Beach Resort

Puerto Plata 4.0

Overview

This hotel has a great feel as soon as you step in the lobby with stunning views that truly defines the Gran Ventana meaning Big Window. Then you feel the vibe of the resort. The views, the vibe; you know you are going to have a great holiday.

Check in

3 p.m.

Check out

1 p.m.

Rooms

506

Rooms

Superior Room
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Superior Room
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV

Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV

Superior Room Premium
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Superior Room Premium
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV
Additional details

Premium Amenities include:

  • Renovated room in the Saona or Catalina blocks
  • Concierge services exclusively for Royal and Premium package guests (for à la carte restaurant reservations and other guest services)
  • Unlimited, free Wi-Fi
  • Exclusive access to The Vintage Club
  • Access to exclusive private beach area with Balinese beds
  • Personalized waiter service within the private beach area
  • Fruit basket in room on arrival
  • Early check-in (subject to availability)
  • Late check-out (subject to availability)
  • Superior quality pool towels
  • Daily turn down service including chocolate Kisses
  • Platinum bracelet and personal key to enter The Vintage Club
  • 15% discounts at our sister hotel, the luxury boutique Casa Colonial, on all spa services plus at their on-site restaurants and bars

Superior Room Royal
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Superior Room Royal
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Mini-bar stocked daily
  • Safe
  • TV
Additional details

Royal Amenities include:

  • Renovated room in the Saona or Catalina blocks
  • Private check-in
  • Concierge services exclusively for Royal and Premium packages guests (for à la carte restaurant reservations and other guest services)
  • Unlimited, free Wi-Fi
  • Exclusive access to The Vintage Club
  • Access to exclusive private beach area with Balinese beds
  • Personalized waiter service within the private beach area
  • Unlimited number of dinners at the à la carte restaurants
  • Mini bar (in-room bar) welcome package
  • Complimentary in-room safe
  • Room service from 7 a.m. until 11 p.m.
  • Fruit basket in room on arrival
  • Welcome gift in room on arrival
  • Early check-in (subject to availability)
  • Late check-out (subject to availability)
  • Superior quality pool towels
  • Bathrobes provided
  • Daily turn down service
  • Black bracelet and black personal key to enter The Vintage Club
  • 15% discounts at our sister hotel, the luxury boutique Casa Colonial, on all spa services plus at their on-site restaurants and bars

Amenities


Location

Address
Playa Dorada, Puerto Plata, Dominican Republic
17 km from POP airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.4
  • Location 4.5
  • Rooms 3.9
  • Service 4.4
  • Value 4.3
TripAdvisor users rated this property 3 out of 5

Don’t believe the reviews

Desaria B on May 31, 2025

I’m confused as to the 4+ star reviews for this resort. While it was quaint, it was far from what’s expected from a 4* resort. We arrived early and had to wait in a long line to check in just to be told we had to come back to wait in another long line to get our room. Room was modest, nothing special but nothing amazing. The safe required an actual lock, which if you lost cost $50USD. Shower water was cold on some days. Pool was always full of bird poo. I actually had to get the pool net to scoop out the poo because staff didn’t do it. Beach is nice and long, perfect for walks but we were there at Easter and it was closed for 2 days. No one was allowed to swim due to the Holy Week and fear of drownings. This however was beyond the resort’s control as everywhere along the shore was patrolled. But Because the resort is so small this was an issue. Food was not even close to amazing or that good. Buffet hardly had anything good to eat. We went to the restaurants but you could only reserve on the Sunday and we arrived on Friday morning, which means we couldn’t get the restaurant until Monday. And because we were a large group (20) we could only reserve at the late service at 8:30 even if we tried to break up the group. Italian restaurant wasn’t the best but ocean side was ok. Staff were not the nicest. Unless you’re a regular they don’t care about you. We had reserved for the 8:30 dinner and arrived early and asked if we could sit down at the table that was ready for us. They told us no, we’re expecting a large group. We told them we WERE the large group but they said no, they had to set up the rest of the restaurant only for us to sit down with 2 other tables. Friends booked the VIP and weren’t allowed to take drinks outside the lounge, which means no drinking by the pool. Don’t waste your money. Entertainment was ok, but nothing special. One activity an afternoon. Night entertainment I was expecting to be good but it was more games and magic shows. The best things was the silent disco. So fun! But we didn’t have a beach party. Reviews on kids club was good but our experience wasn’t. The person at the kids club seemed like she didn’t like kids. It’s not a place to drop off your kids. Nothing planned for them to do (except a small activity at Easter ) so none of the kids went. Overall we had fun cuz we were 20 ppl but I wouldn’t go back to this resort and can’t imagine why anyone would. If you travel a lot, go somewhere else. If you don’t travel a lot…go somewhere else.

TripAdvisor users rated this property 5 out of 5

Anniversary Trip – Amazing Experience!

Safari38603955785 on May 24, 2025

We had a fantastic time celebrating our anniversary here! The food was delicious, the entertainment was fun, and the overall vibe was just what we were hoping for. A huge shout out to Delmi ("Shaggy") and Wilmi ("Droopy")—they were truly the heart of the entertainment team. Their energy, humor, and positivity made every activity better. They were hands down our favorite part of the trip! The bar staff was also incredible. Andrea and Ernesto made amazing drinks and by day two, already knew our favorites—they’d have them ready before we even asked. It really added a personal touch. We also met Julio, the entertainment manager (though we didn’t realize he was the manager until the end). He was funny, approachable, and a real pleasure to be around. At the restaurants, Hector and Antonio provided consistently excellent service. The photographer on-site took beautiful photos that came out way better than we expected—we’ll cherish those memories. Also, a sweet hostess at the buffet (wish we caught her name!) greeted us warmly every time. Our only complaint: the bed was quite firm. Other than that, everything was wonderful. This was a memorable anniversary trip, and we’re already talking about when we’ll return. Thank you to the entire staff for making our stay so special!

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