TripAdvisor Traveler Rating

1/5 Stars — Very Disappointing Stay Unfortunately, our stay at this resort was far below what we expected and, in our opinion, did not live up to the standard we were promised. The beach: The beach area was extremely small, with very limited sandy space. If you’re looking forward to spending your vacation relaxing on a large, beautiful stretch of sand, this may not be the resort for you. The drinks: The selection of drinks was very disappointing. There was very little variety and none of the fun or different cocktails you would typically expect at an all-inclusive resort. The drinks were poor quality overall. The room’s bar fridge also contained no alcohol at all. The staff: Unfortunately, we found the staff to be very unfriendly and unwelcoming. We rarely received a hello or even a simple greeting, and there was very little sense that staff were interested in making guests feel welcome or going out of their way to help. The room and cleanliness: This was by far the biggest issue. Our room was not properly cleaned at all when we arrived, and there were no towels provided. Even more concerning, the toilet had vomit from the previous vacationer still on the side of it when we checked in. Despite being there for an entire week, this was never properly cleaned. There was also mold on the lampshade in the room. These are unacceptable cleanliness and hygiene issues for any resort, regardless of its star rating. The food: The buffet food was extremely disappointing. The quality and selection were poor, and we found very little that we actually enjoyed eating. For an all-inclusive resort, the food should be one of the highlights, but unfortunately, it was one of the biggest letdowns of our stay. Overall, this was a very disappointing vacation experience. While we understand that no resort is perfect, the combination of poor cleanliness, inadequate room preparation, disappointing food and drinks, an unfriendly atmosphere, and a very small beach made this a resort we would not return to or recommend to others. The cleanliness issues in particular need immediate attention. Finding vomit left behind from a previous guest and having it remain there throughout an entire week is simply unacceptable.

SECOND TIME BACK — AND SENATOR PUERTO PLATA DID NOT DISAPPOINT! We just got back from another AMAZING family vacation at Senator Puerto Plata, and this time was even more special because we came back with our family and booked SIX ROOMS! This was our second time staying at Senator, and we are so happy we decided to come back. From the moment we checked in until the moment we checked out, the entire team continued to make us feel welcomed, appreciated, and like family. This is exactly why we came back — and once again, you did not disappoint! A special thank you to Karen and your entire crew on the same shift. Thank you for everything you did to make our stay so enjoyable and memorable. Your kindness, hospitality, and attention to us and our family truly meant so much. A HUGE THANK YOU to all the amazing people who took care of us during our stay! BREAKFAST CREW — YOU GUYS’ ROCK! Our mornings were always better because of the wonderful breakfast crew. Luigi — our Egg Master! Always with a smile, always friendly, and always making those eggs just right! Also a big shout-out to Nunez, Ana Maria, Hidalgo, Silvero and Junior. Thank you for your amazing service, smiles, and for making our mornings so enjoyable. You guys made breakfast feel like visiting friends! DINNER CREW A special thank you to Vargas and his crew for taking such good care of us during dinner. Your professionalism, friendliness, and attention to detail did not go unnoticed. We truly enjoyed our evenings! LARIMAR BUFFET / RECEPTION There was also a lovely lady at the reception at the Larimar buffet who took such good care of us. Unfortunately, I forgot her name, but I hope she sees this because we truly appreciate everything, she did for our family. HOUSEKEEPING Ana Rita— you were AWESOME! Thank you for always being so pleasant and for taking care of our room. The refreshment boys — we loved everything! Coming back to a clean, comfortable room and having our refreshments taken care of made our stay even better. And of course, Julissa, who took care of the public washrooms near the buffet area, always made sure they were spotless. She did such an amazing job! AND NOW… OUR BAR CREW! A HUGE shout-out to: Ariel • Alex, Eddy • Lopez • Manuel • Sony • Domingo • Maria • Wilinton, Ismamol and of course Claudia. You guys took care of us throughout our entire stay and you did NOT disappoint! Thank you for the great drinks, amazing service, laughs, conversations, and especially the good vibes. You made our time at the bar so much fun! FRUIT STAND And we cannot forget the lovely lady at the fruit stand in the mornings! She was always offering us freshly squeezed juices and starting our mornings off right. Thank you for your kindness and those delicious fresh juices! ENTERTAINMENT — WOW!!! EXCURSIONS Our excursions were truly an experience of a lifetime! We made so many wonderful memories with our family that we will never forget. WHY WE CAME BACK At the end of the day, what makes Senator special isn't just the beautiful resort, the food, the drinks, the entertainment, or Puerto Plata itself. It's the PEOPLE. The staff are what make you want to come back. We came back for our second visit, brought our family, and booked SIX ROOMS — and honestly, we are already talking about coming back AGAIN! Every single person who took care of us played a part in making this another unforgettable family vacation. 101% RECOMMENDED! We LOVE you, SENATOR PUERTO PLATA! And to every staff member we mentioned — and even those we may have forgotten to name — THANK YOU, THANK YOU, THANK YOU! You made us feel like family, and that's something we will always remember. We just got home and WE ALREADY MISS THE PLACE! Until we meet again, Senator Puerto Plata! SERVICES THAT WILL TAKE CARE OF YOU AND YOUR FAMILIA! WE WILL DEFINITELY BE BACK!

went in April and I have been down south 20 plus times.the resort is small and very clean.i was with 28 people and no one had a bad room.we are booked too go back this April again.it is a 4 star resort but has everything you need for a great vacation.all the staff that I had were very nice.only compare about staff were the night time bartenders.they were not very friendly at all .buffet was good,alcrates were awesome and the sports bar food is like pub food here in ns.we booked back in may and the price was cheaper then last year.it,s the best under $1500 resort that I,ve been too.

Skinny made our experience here much more enjoyable!!! His upbeat energy was very much appreciated.

at Senator Puerto Plata and unfortunately cannot recommend this hotel. I had a reservation for yesterday and, after driving almost two hours to get there, I arrived to find the hotel noticeably short-staffed. I had specifically booked one of the newer buildings and was initially placed in Building 3. The moment I entered the room, the mold/mildew smell was overwhelming. It was so strong that I did not feel comfortable staying in the room. I walked back to the front desk and was told to return to the room and wait approximately 20 minutes for a manager. I was eventually shown other rooms in Building 2, but unfortunately, the conditions were no better. The rooms I was shown were very dirty and poorly maintained. I saw beds with broken legs, dirty showers and seating, curtains that were visibly dirty, electrical/phone outlets coming away from the walls, and a room phone that did not even work to contact the front desk. At one point, I entered a room where a manager was doing some work. He asked me what was wrong with the rooms, so I personally pointed out the problems—including the mold/mildew odor, the dirty white curtains, the condition of the shower, and outlets coming out of the walls. Some of these problems were visible in the very room where we were standing. I was extremely disappointed that there seemed to be no meaningful response to these concerns. After everything I saw, I did not feel comfortable or safe staying there. I ended up walking back to the front desk, canceling my stay, and finding another hotel. This was not about expecting luxury or perfection. I expected a clean, properly maintained room without an overwhelming mold/mildew smell, especially after paying for accommodations in one of the newer buildings. Based on my experience, I would strongly recommend that anyone considering staying here inspect the room carefully before accepting it. The odor alone was enough to make me concerned about spending the night there. After a nearly two-hour drive, having to leave and find another hotel was incredibly frustrating and unacceptable.