TripAdvisor Traveler Rating

Our stay at fiesta Americana was overall wonderful, memorable and magical. Puerto Valletta is a site to behold. Pros: most of the staff was wonderful, transportation is very easy, the excursions were amazing and cheap, weather is beautiful, people are nice. The spa was incredible. Cons: the food was okay, the best food was the easiest stuff like tacos and burgers. I think they need to drop the fancy dining. That’s not what people come to this resort for. They have a vacation club that is similar to a timeshare. It’s probably great if you plan on coming to this resort or one of the other few resorts they have multiple times a year. Otherwise it’s a rip off. They are extremely pushy about this and were quite rude once we said no. The front desk staff, unlike everyone else there, was not very helpful. Our keys kept getting deactivated and we were on the top floor so we’d have to go all the way down, they were not apologetic and actually seemed annoyed at us like we had any control over there mistake.

We stayed at Fiesta Americana eight years ago and had such a wonderful experience that we were genuinely excited to return. We just got back from an eight-night stay, and unfortunately, this visit did not live up to our memories. While the resort itself was still okay, it wasn’t nearly as enjoyable as we remembered. Check-in was especially disappointing. Brenda at the front desk was unhelpful and quite rude. When we originally booked our trip back in March, we requested adjoining rooms and were told this would not be an issue upon arrival. At check-in, our request was brushed off entirely, and we were barely given the time of day. Later, we were told we might be able to move to adjoining rooms after a couple of days, but that was ultimately denied as well. Another surprise was how complicated dining and drinks have become at an all-inclusive resort. We don’t recall it being this difficult during our previous stay. Be aware that dinner reservations are required—even for the buffet—which was frustrating. There was also typically only one bartender working, leading to slow service. That said, there were a few bright spots. Pedro at the beach was amazing and truly made our days there better. Antonia was also wonderful and very kind. Overall, this stay wasn’t what we had hoped for, especially given how much we loved our first visit years ago. Sadly, we will not be returning.

Second visit. The staff are wonderful and remembered us. The upgrade is worth it. Thank you staff especially Armando, Rosalio, and 8th floor housekeeping. Sonne club staff Rafael, Ignacio, Andres. We appreciate everything.

our stay at fiesta Americana was a good experience minus a few minor details. The staff was amazing always happy, smiling and friendly. The resort itself was clean and beautiful. The food was OK. We were not happy that you needed to make reservations between certain hours of the day in person to eat at the restaurants at night as we like to get out and about during the day and are not at the resort during the day to make reservations, so we did not get to enjoy the restaurants as much as we would’ve liked to. There is also no bar open in the morning if you would like to get a mimosa or a espresso martini and that was kind of a bummer for my wife who likes to enjoy espresso martinis in the morning on vacation. The food options could be better for people who like to get out and explore during the day the buffet should be open to all guests at all times first come first serve availability as room is available. There should be more than one bar open at a time to serve all the guest efficiently and quickly the bartenders and the bar staff were absolutely amazing and worked so so hard everyone of the bartenders was truly amazing. The servers at the restaurants were always happy, friendly and polite and always trying to go above and beyond to make sure that you were taken care of. I give the fiesta Americano a 4.5 star review I would give it a five star if the food quality was a little higher, and there was better food options available at all times for anybody. I also did not like the fact that there is VIP areas there are only accessible when you pay an upgrade, all areas of the resort should be available to all guests that are staying at your resort. There was no hot tub to relax in at night, which was kind of disappointing but other than that, we are very happy with our stay at the fiesta Americana.

Great food , drinks , staff and cleanliness À la cartes easy to get and amazing Breakfast staff Gume a pleasure every morning