Erik cerna, canario, and Sandra selveda we’re wonderful. Very friendly. Excellent service. Highly recommend. We had a great time the staff were very friendly and made this an excellent vacation. We love it.
ERIK CERNA, DAVID GARCIA, SANDRA SEPULVEDA Y CANARIO
(Baldwin Park, California)
Jul 05, 2022
We received the best service from this crew!! The drinks never stopped flowing for us and we were constantly checked on by name!!! We never felt ignored or thirsty. Our first time at Occidental and we loved it. Not a party hotel but a great place to bring the family. 10 Stars!!!
Great Honeymoon at ONV
Jul 05, 2022
Just returned from our honeymoon at ONV. We highly recommend this property.
The Good: Everyone was exceptionally nice and helpful. The entire staff is amazing.
The grounds, pool, beach, public areas and rooms were all very clean. We felt we never had to wait for bar or restaurant service. The location is very convenient with a mall with a pharmacy, supermarket and many shops just across the street and a block south of the the resort. We highly recommend the Royal Level service as you can make all your specialty restaurant reservations at check in. The Royal Level lounge was our go-to for most breakfasts and lunches. Housekeeping always had our room cleaned before noon.
The Not-so-good: Food is between ok to good. The specialty restaurants were the best. Our favorites were Toyko and Los Olivos. (Service was still great at all restaurants.)
Both swimming pools had warm to hot water by the afternoon. Not very refreshing.
Pro Tips: The Mariachi restaurant has snacks and bar service available all day until 630pm. Channel 100 on your room tv has a rolling list of all daily events, restaurant hours and dress code.
Overall we were completely happy with ONV!
Thank you ONV!!!
Jul 02, 2022
René, Keila, Elias, Lizbeth, Valeria, Ángel, Eric(Royal bar), Guillermo (Royal Registration) provided exceptional service during our visit with Occidental Nuevo Vallarta. We had a group of 9, they were all very attentive to any and all services needed. The hotel is beautiful, clean, food is excellent, registration process was complete within 5 minutes, everyone around the hotel is very attentive to guest needs. Stayed 5 days, went to visit family in Mexico and returned for another 3 days. 10+++ star service if it were an option. Definitely returning in 2023
Occidental hotel and resort
Very friendly and nice staff specially at the bar
Jul 02, 2022
All the staff at th hotel we're extremely friendly an helpful. Will definitely come back again.
Special thanks staff loung bar to Rene, Elias, Keila, Lizbeth, Valeria, Reyna and German.
They were kind and helped me when I needed.