Occidental Nuevo Vallarta reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

9642 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

May 1-6 2024

vhalexander009 on May 11, 2024

We stayed at this resort May 1-6. The resort was nice and average. The check in - checkout guest service staff was not that one was worst then the rest. However, the rest of the staff much better. You have to ask for face towels and the room was very warm and muggy even with the air on. Nice ocean view. Pool closes around 7. Night show entertainment outside was good. Overall it was okay. 50/50 I would go back

TripAdvisor users rated this property 3 out of 5

Average property, but the staff was unfriendly

Audrey M on May 11, 2024

Pros: nice beach that is perfect for walking and swing, 15mim drive to airport, 30min drive to Broadwalk and downtown for exploring, mice buffet options, 3 restaurants on site. Cons: Overall staffed was not friendly. Restaurant hosts amd towel attendants were often looking at their phones or talking casually to co-workers. When you politely grab their attention, theu often answered in with a "yes?" Or "what do you need". At first I thought its because they were frustrating with my poor Spanish. But my husband is fluent in Spanish as he is latino, amd they treated him the same. Staff seemed over worked. I understand the policy of not taking Restaurant food in the rooms our outside the restaurant, but i did wish they had a quick grab and go snack atra or cafe that was included in the all imclusive so we can take snacks to the beach or to our room without having to wait for a table at a buffet when we just needed a snack. Lastly, it did not feel as clean as it looked. Our shower floor was sticky so we wore sandles in the shower. And the lobby floor a waitress dropped a tray of drinks (not her fault) but it took 10mins for someone to clean it up when when they finally smudged it around with mop there was still a big wet area. We saw one guest almost slip. Granted this is not the properties fault but Ubers are not allowed to pick up in this area. Sp you jabe to call a cab or have a shuttlw service. If a Uber does pick you up, they run the risk of being pulled over. I did wish that the resort explain this and then offered to call cabs.

TripAdvisor users rated this property 5 out of 5

Occidental Nuevo Vallarta

Donald_S7777 (Cheyenne, Wyoming) on May 10, 2024

Great stay this past week, the staff was excellent and took care of us whether it was at pool, the beach or restaurants, they are some of the best!

TripAdvisor users rated this property 5 out of 5

Restaurant Royal

Brenda L on May 09, 2024

Marisol y Tito is the BEST very friendly when ever I came up she made my experience to want to come back. She made my coffee drink in the morning and my cocktails perfect! Mariachi restaurant buffet Bueno Cafe Bueno fracas Marisol por ser sonriente y ser amabke simple no se torque no se fijan que here's Buena misera gracias

TripAdvisor users rated this property 5 out of 5

Braxton Family trip

conniebraxton97 on May 09, 2024

Service and accommodation has improved 100 fold????????We had not been since 2014 because of being dissatisfied with accommodations and service. Much have improved!!!!!! Loved it

View All