Occidental Nuevo Vallarta reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

8222 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Relaxing with friends!

MellorTrailers (Boonville, Missouri) on Feb 01, 2023

It was a very relaxing and awesome time with friends. We were there 13 days and being all inclusive Royal was a real treat. We felt very safe walking many different routes. We had some good excursions too. The resort was very clean and accommodating. Most all the staff were very polite and wanted to make sure our every need was attended to. Food and drinks were excellent. The pools and beach were not crowded and well taken care of. We are even thinking about buying in the now Barcelo group. Honorable staff mentions ! Abaile and Juan in First Club. Rafael Aree, Luis Mejla, Jose Silva, Reyna and Keila in the Royal Level.

TripAdvisor users rated this property 2 out of 5

Will never stay at any of these properties again!!

Jennifer L on Jan 31, 2023

This is the worst and most expensive resort we’ve ever been to (I’ve been to Mexico 6 times). We tried to upgrade to their “royal treatment” for 880 pesos a day per person (approx $60 CAD) for 2 days as we had plans for the last day and would be off resort all day but they wouldn’t let us! We wanted to have comfortable pool chairs away from the blaring music. We had to book it for the rest of our stay or not at all! We booked our a la cartes the day we got here and the only times available were 9 pm!!! We supposedly had all these perks but none were available when we wanted to use them. Our room was musty smelling and the bedding smelled like stinky feet. I would never stay here or at any other of their properties again just based on their awful customer service. We are so disappointed as we really looked forward to our time here. This property is also advertised as having three pools (there’s only two right next to each other - kids pool and main pool) and the third is part of the “royal treatment”! There is also only 3 restaurants and 1 buffet which has limited seating and long lines to get in. I have never left a negative review before but we are so disappointed in this resort for the amount of money we paid!!

TripAdvisor users rated this property 3 out of 5

Feedback

stewarts601 on Jan 31, 2023

location and beach are good. Not so crazy about the restaurants, the Italian restaurant had good ambience but food was not stellar. My Italian pasta was watery. As in all inclusives, wish they would serve a slightly better status of drinks. For my 3 drinks a night, I did not get the value for my money for quality in drinks or food. All staff should be encouraged and incentivised to do a conversational English course so it is easier to communicate with their paying customers.

TripAdvisor users rated this property 5 out of 5

Great activities and friendly staff

Carrie B (Vancouver, Canada) on Jan 30, 2023

The activities were great with yoga, zumba, beach volleyball, dance lessons and bingo daily by the friendly activities staff - Vincent, Leo, Julian, Tanya and Blanca (plus Adriana for the kids club). The Friday night Mexican games and auction were fun and they have a good gym (fitness room). This is not a huge resort and it is well laid out with a buffet and three specialty restaurants (Mexican, Italian and Japanese). Sandy beach and lots of umbrellas and trellis poolside for shade We lucked out with the new non-smoking laws in effect the day we arrived.

TripAdvisor users rated this property 5 out of 5

Love this property

yerkes1 (Kalispell, Montana) on Jan 30, 2023

This is a very nice, comfortable resort. The food was top notch. The staff was exceptionally friendly and helpful. The views were phenomenal. The pool area was very nice. I would definitely recommend staying in the royal level accomodations.

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