Hard Rock Hotel Vallarta reviews
TripAdvisor Traveler Rating
14327 TripAdvisor reviews
Towel service
Salma B (Mexico) on Jul 18, 2026
Towel service is very good, all of them are professional and kind, specially a Lady that work there that her name is Cris.
Hotel needs reconstruction.
Celia D on Jul 17, 2026
Lication good. Rooms and bathroom are to old needs reconstruction. Staff are all very nice but Manny and Michele are the best. Also Cristy and Alma in towell quiosque are so nice. The concierge Katie and Jeni (from Brazil) attende my friend and I very good. Also the hotel should have extra sunny umbrellas and chairs and open the pool early.
Towels
Odessa S on Jul 13, 2026
Cristy and Alma were so sweet! 100% would recommend coming back!!!
Towels
Jadyn P on Jul 13, 2026
Cristy and Alma were amazing with the towels!! They were so kind.
Excellent!!!
silvia v (United States) on Jul 10, 2026
Cristy in towel distribution area eas super helpful and friendly. AlwYs energetic and charismatic.