Hard Rock Hotel Vallarta reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

9404 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Very noisy

chattip228 (Bristol, Indiana) on Jan 29, 2023

Extremely loud and definitely not for families with small children or anyone seeking out a quiet, relaxing vacation. Loud from 9 am until past 2 am most nights. Not enough bathrooms conveniently located for beach and pool guests.

TripAdvisor users rated this property 5 out of 5

Awesome place to visit

marcinef2023 (Calgary, Canada) on Jan 29, 2023

Incredible time we had. Great convention and wonderful time. All staff were all awesome, kind and friendly. Entertainment was amazing! Crazy time checking out and getting to the airport but was done efficiently. We had drinks in our hands just as we checked in.

TripAdvisor users rated this property 4 out of 5

Almost perfect!

G4535YLamye on Jan 29, 2023

Spent at week at the Hard Rock Vallarta with our family for a wedding. On arrival check in was easy and we were able to check into our room early, I had emailed in advance requesting this as we had a baby with us. Loved that our wrist band doubled as our room key so never had to worry about getting locked out! Our room was clean and spacious. We had requested a crib which was provided upon calling the front desk, we received a dated play pen however our baby slept amazing in it throughout the week! The bed was the most comfortable bed we’ve ever had at a hotel especially at an all inclusive! Bad fridge was stocked with drinks. We had a beautiful walk out patio off our room with gorgeous gardens. To note: it appears that rooms on higher floors have a Juliette balcony not a proper balcony with seating so we were happy to be on ground level! Food was 10/10 throughout our stay! Everywhere we ate was amazing! On arrival we ordered room service which was fantastic and came in SO handy! Room service was available 24/7 and everything was so yummy! Our favourite was the sushi at the lunch buffet and Ciao, the Italian restaurant, for dinner!! The restaurants were first come first service which worked out fine for us, only ever waited 30-40 min max. The hotel grounds were stunning, gorgeous gardens which had beautiful signage labeling the plants which I thought was a nice touch! Always seemed to have people working to keep things clean. The iguanas on the grounds were quite large and not afraid of people, seen frequently swimming in pools and under lounge chairs- not something we loved. There was a cold pool and heated pool as well as a shallow pool for kids which was heated. We found it difficult to find lounge chairs by the pools in the morning especially considering we were up every day at 730am. We often overheard people complaining of not getting a seat. Majority of the loungers surrounding the pools had reserved signs on them however it was unclear how to reserve chairs? Lots of music and entertainment throughout the day. Servers came around the pool offering drinks which was so nice! Lots of options for liquors and beers! Surprising the Caesar’s were delicious- something I haven’t experienced down south! We have never been to Mexico so we were comparing the beach to the beaches we’ve visited in cuba, the beach at the hard rock was wide, beautiful for walking in the morning however lounge chairs were far from the water. The water itself was quite rough every day, not as picturesque as I had expected. The hotel offered a variety of water activities such as paddle boards and kayaks. The wedding that we attended was absolutely stunning! I had never been to a destination wedding and was SO impressed! The ceremony was on the beach and absolutely gorgeous set up with an alter and seating, very boho style. Stunning florals as well. The reception was held on a patio and was beautiful with a light yo dance floor and dj. The dinner was delicious and we had a great time! The hotel grounds are quite small which we loved as it was easy and quick to get anywhere and find out family/ friends. All the rooms are within the hotel compared to some resorts that have small low rise buildings. The hallways were dark and dated. (Rooms were bright and clean, with fun Hard Rock details). It is located roughly 20-30 min from the airport and there is a small tourist mall down the street about a 5 min walk with a grocery store and pharmacy. We did not have any issues or complaints until our last two days. We got new neighbours on both sides. On one side a neighbour who had brought their dog, yes this resort is pet friendly. This dog barked throughout the day and night when its owner was not in the room, people often taunted in from the hallway. The dog kept us and woke our baby until about 2-3am. Our family who stayed two floors above us could also hear this dog as they left it outside at times barking. On the other side was a couple of friends who sat on their patio drinking into the night which again kept us up. We also witnessed an altercation involving a child and an unrelated adult in the lobby, luckily the child’s family was present as hotel security did not attend to this situation appropriately. Overall we had a wonderful stay and witnessed a beautiful wedding! The resort staff was all friendly and attentive at restaurants and bars. Grounds were clean and a great size, also relatively stroller friendly! Amazing amazing food and drinks throughout our stay!

TripAdvisor users rated this property 5 out of 5

What a great spot!

ginnie382022 (Nova Scotia, Canada) on Jan 29, 2023

The Hard Rock is a beautiful resort with lots of activities for those who what to partake and quiet areas for those who choose that. All of the staff were so friendly and helpful. Shout out to the Entertainment staff - Theresa, Tali and America (plus others I don't have the names of). Pool servers Elizabeth, Angel and Oscar. The shows at the theatre each night were top notch. The Michael Jackson show - well whoever that is, is a clone of Michael himself. What an amazing experience. The Mexican show, Hawaiian show, circus show and the others. Jaw dropping. Food was excellent. If you could not find something that you like, it was not the fault of the property. Can't wait to go back in 2025 when my work has the entire property again for 4 days! This was a combination business and vacation wrapped into 9 days.

TripAdvisor users rated this property 5 out of 5

With Meyer group

729sherrif on Jan 28, 2023

Israel has been very attentive and has gone above and beyond drink service. We were very pleased with his service along with everyone representing Hard Rock. The cleanliness of the restrooms by the pool has left an everlasting impression. Food has been great along with room service. Very clean resort with friendly service, we were treated great.

View All