TripAdvisor Traveler Rating

Is unbelievable how bad your service was, besides Rosaira and the rest of the staff hoyo 19 (Belive me the ate great!) and Irene Charles at La Fuentes these places is awful, the beaches are disgusting. There is no music in the pools. The bartenders at the pools are nasty if they Did they didn’t see you waving money for tips. Food at the Buffets is bad quality and the servers don’t event look in you in the eye.

It was worth the price. But this is my third time at the hotel and the overall experience has decreased drastically.

Everything was good .Kevin was great very helpful .Only wish more English was spoken here.

Everything in the room is great with Kevin (our ambassador) helping us out with things we needed that were not provided upon request; like an ice bucket and wash cloths. I would give a 5 if I were able to get my request of Sprite in my room daily. He even brought us to the spa for use of hydrotherapy. We are so happy with Kevin as our ambassador. He always there for us. We hope by the time we leave our review brings a 5 rating. Thank you Kevin and the office of Guest Experience for helping make our anniversary and birthday year the best. Blessings to all! ??????

• The Beach & Water: The shoreline has majorly degraded. Instead of a smooth, sandy entry, the drop-off feels like a steep boat ramp, making it difficult to walk into the water. Additionally, the water color is a cloudy green rather than clear turquoise. • The Restaurants: The food quality is poor across the board. Even the specialty, reservation-only à la carte restaurants underdeliver on taste and quality. • Drink Limitations: The specialty restaurants do not serve cocktails, limiting your dinner drinks strictly to wine. • Bar & Mixer Shortages: While they display shelf liquor, the bars lack basic mixers and chasers. You cannot get standard options like Ginger Ale, Canada Dry, or Perrier.