TripAdvisor Traveler Rating

Excellent service, beautiful facilities. Our ambassador Jorge Moria was extremely helpful with everything. He was truly a joy to work with

Everything was excellent , food good, shows were awesome , and Jorge Morla was helpful with everything. I will return again with all my family definitely

Cesar Guerrero One of the absolute best tour guide at this hotel, his customer service and knowledge of the area was superb… if y’all plan on visiting y’all should ask for him when you check-in

Make sure you ask for Cesar Guerrero as you concierge. He will hook you up with anything you need, reservation, etc. ??????????

Our stay was absolutely outstanding, and much of that is thanks to the incredible staff who made us feel so welcomed and cared for. We want to give special recognition to Ambassador Pedro, who went above and beyond to ensure our comfort and well being even outside of regular working hours. His kindness, professionalism, and genuine concern truly made a difference. Thank you, Pedro, for your remarkable dedication! We also want to extend our heartfelt thanks to María Mercedes and Luz from the buffet, who greeted us every day with warm smiles and impeccable service. They made every meal feel like home. And a special shoutout to Esmailin from Hoyo 19, whose attentive and friendly service elevated our dining experience. He was always on point with every detail. Thank you to the entire team for making our vacation unforgettable. We’re already looking forward to returning! Tuvimos una experiencia excepcional durante nuestra estadía, gracias en gran parte a la atención dedicada del personal. Queremos agradecer especialmente al Embajador Pedro, cuya amabilidad y constante preocupación por nuestro bienestar marcaron la diferencia. Su apoyo fue incondicional, incluso fuera del horario habitual de trabajo, y eso demuestra un nivel de compromiso verdaderamente admirable. También queremos reconocer a María Mercedes y Luz, del buffet, por su servicio impecable y siempre con una sonrisa. Nos hicieron sentir como en casa cada día. Un agradecimiento muy especial también a Esmailin, del restaurante Hoyo 19, por su atención atenta, cordial y profesional. Siempre pendiente de cada detalle para que todo estuviera perfecto. Gracias a todos por hacer de nuestra estadía una experiencia inolvidable. ¡Esperamos volver muy pronto!