Rooms and installation are great but food and service could be a lot better.
Jul 22, 2021
Stayed for about 6 days. I think the main problem is the quality of the food and the variety in the Buffet area. There were countless moments when we thought certain items lacked proper condiments and some others where the food was left sitting outside for an extended time. We were excited about the experience at the beginning of the trip based on the room we got and the installations but were quite disappointing about the food quality. We have stayed at other Barcelo resorts, including the one in Cancun, where the buffet and service were excellent, but this one in Punta Cana left us with a bittersweet feeling.
Premium doesn't mean better liquors. Unfortunately, you will have to pay an extra 5 dollars per drink made with premium liquors, even if you have already the premium status at the hotel.
Unfortunately, I don't think we will recommend the place to other friends and family unless we let them know that there is a big problem with the food at the resort, and were Premium is just an extra charge for the room, and that not necessarily gets reflected on the food or the liquor you get.
Beautiful resort and room. Food not great
Jul 22, 2021
Grounds are gorgeous and room was beautiful and clean. Food was not good and staff not always friendly. Overall a good time just wish there were better food options. Even if it wasn’t included in the all
Just Okay for Families
Jul 21, 2021
This was a two family trip with children from 7-12 years. The map of the resort is misleading as far as distance. We stayed in the family suite area and to get to the main area and the beach, it is a lot of
walking especially for those with younger kiddos.
The food was not very family friendly. Yes, when you come from another country the food will be different which is fine for adults, but children definitely need more of a selection at the restaurants and the buffets.
There are no food choices that don’t require you to get shirts or cover ups on and leave to go sit inside a restaurant. Having snack bars would be more family friendly especially because even at the buffet you’re not allowed to take anything out of the buffet area.
The smoking in all areas, especially the family side is out of control. You could not escape it.
Need improvement, more variety in food, guest service the worst
Jul 21, 2021
Guest service line take forever, need to improve food variety, due to long hours shift waiters are tired and don’t provided quality service , had an accident no one took care of it, need to do better drinks
Jul 20, 2021
We had a great time, it's a lot of fun, we recommend it 100%, it's a very good escape room. we did the temple and blackbeards. We both loved it. Thank you Jazmel Lima and Grecia Mejia for your incredible service.