TripAdvisor Traveler Rating

This place was beautiful, clean and amazing and we loved the food and entertainment. The view from the room was absolutely stunning with the best sunsets and sunrise and the ocean view

If you are looking for a place like Cancun this is not it! The beaches are very different with lots of seaweed and nothing at all like Cancun! This place is very dated, their app is spotty and never works, need reservations at almost every single restaurant and most times you can't even make them. Food is severely lacking, very dated and way too much walking! Hard to get a shuttle around the property to take you places so tons and tons of walking!!! the only fresh food is the buffets for breakfast and the Asian place because it's cooked right in front of you... this is definitely more of a rainforest type vibe, not beach and open turquoise water in your view every time you turn around. It's pretty much just plants and trees all along their property with limited beachfront views unless you stay at the certain travel club areas that are beachfront.... they pride themselves way more on the ground and it's definitely more of a rainforest view. Hard to find ocean view dining or experience at all!!! not at all like Cancun if that is the vibe you are looking for. A lot of stuff is shady here too... room service with food is not included!!!!! it's said on Expedia it was but it's definitely a separate charge! This was not the vibe at all that we were looking for... the water sucked, the beaches sucked and the food was mediocre with way too much walking! Not worth the price at all when you can stay at a way better place in Cancun with a better beach and better food! Will not be returning. Also had constant problems with air conditioner and always had to have maintenance in the room.. lost a lot of time waiting in the room for them to arrive for the problem to never be fixed! Food was very average, bugs on a lot of it, cats everywhere, mosquitoes, the list goes on and on. Not at all what we thought this place was! IT IS NOT BEACHES LIKE CANCUN!!! Water and sand are very different! Hardly any view of the ocean around the resort anywhere you go!! very odd...

I was not happy that there was only one person in such large restaurants who was bilingual. I speak only English and know only a little Spanish and had a very frustrating time communicating my order to the waiter or waitress throughout my visits to the restaurants (all inclusive stay). They were very courteous and many times we were not successful in getting what we wanted to order.

We had stayed here at Barcelo for the previous 2 years, but this year we noticed a severe drop in maintenance of this resort. About half of the elevators don’t work. We had some elevator issues last year, but it was way worse this year and it doesn’t appear that repairing problems is a big priority. One alarming issue was that our bathroom had ceiling floods on 3 different occasions during our stay. We were given different accounts of the problems each time they were reported to management and maintenance. Water was pouring from the ceiling so we had huge messes on all 3 times. A minor issue was that our door entry was sticking and very hard to open. You had to really work to get into the room, which was highly frustrating. We kept emailing and phoning the management and maintenance, also alerting housekeepers to the various issues. We even met with one of the premier managers as we had paid for the premium package and suite. We were promised some massages and a facial as compensation for our many inconveniences, however at checkout we did not receive all of the promised compensation. To be fair the staff is super friendly and they try to please. Food is fair at best. The resort needs to be updated and a lot of repairs are needed. We are not going back as it’s a lot of money to spend to be upset and inconvenienced.

First Time here. I've been to other spots in DR. Melia etc and Barcelo has great value. Lots to do. Food is good, not perfect but not a lot to complain about. Worth getting upgrade to get concierge