TripAdvisor Traveler Rating

The ocean was dangerously rough the whole week and my purpose in coming was mainly to swim in ocean.. on Bavaro beach.

What I liked about the hotel: Landscape, outdoor, pathways, wildlife Common areas design and decor Variety of restaurants 24h sports bar, all sports and channels available. Variety and quality of shows Electric carts will drive you to the different resort locations if you don’t feel like walking. What we didn’t like about the hotel: The pools, opaque water every day They applied fresh white painting on the pool boarders with no warning. If you see foot steps near the pool they are mine! The lack of staff proactiveness and responsiveness. You may even feel that some staff resent tourists! The medical center Room’s shower and appliances clunky We asked 4 times the staff to come fix a water leak between the shower and the toilets… they never came. Towels replacement, rarely available. They tell you it’s coming in 1 minute and 1 hour later still nothing. The chairs reservation, very frustrating! At dawn people leave their towels and other personal stuff then they leave until mid morning. It happens every day. Some security staff book the front raws for clients who gave them money. I hate this system, that’s mafia. The pool chairs and the beach chairs will need replacement this year. Ordering drinks once seated at the buffet or restaurant table come slowly. It is frequent to finish your meal and not drinking anything else but water. Notes for the next visitors: The excursions company proliferation, they all sell the same things and the entries to the parks/activities have fixed price but since they all work on commission the price can change. They are much insisting you need to negotiate. Remember that when they tell you it is only 20-30min drive. It’s true but they don’t tell you the busses stop at every hotel for pickups. You hand up 1h30 min drive. I recommend taking a private driver if you don’t like seating in a bus too long (it will cost you extra) The gym has good quality equipment but it is very tight. Don’t go on busy days unless you like to work out face to face with a stranger! Make sure you have enough dollar bills for your stay, you will get much better service It is not a at all a 5 stars resort. I don’t recommend the hotel. My comments join the many exact same feedback from other clients. The hotel replies to the feedback always the same way, the exact same sentences. They first thank you for giving feedback, second they care about what clients say, third they hope to have the opportunity to serve you again! Yet it does not seem they fix any issues.

Great hotel, we spent a week there on the Caribe side. Beautiful beach, beautiful grounds and gardens, friendly staff, good food and drink. Great service at the buffet, Dana and Alexander at the breakfast buffet were always warm and welcoming as was Damazo at the dinner buffet. We usually went to the sports bar for lunch, thank you to Sr. Edward and Sheiskoky. Santos was our waiter at the Dominican restaurant, fantastic meal and service. The hotel is peaceful and family oriented. We had a relaxing and enjoyable vacation and look forward to going back.

The room itself is amazing. Constantly clean, air con is brilliant. The service at all of the restaurants is second to none. Cannot complain at all. I love seeing all of the animals on site, brilliant atmosphere all around the hotel. All of the staff are super polite, willing to go above and beyond to satisfy everyone staying at the hotel. The entertainment is very good, plenty of seating plus extra standing room at the back, plus the bar at the entertainment area means you do not have to travel far for a drink. All of the pools are very clean, the beach is cleaned daily. Good food, brilliant staff, clean hotel. Will definitely be returning

Juan Trinidad, Wellington are great bartenders very nice done a very good job keeping the line moving and cups full at the pool side bar