TripAdvisor Traveler Rating

I had another amazing stay at Iberostar Selection Coral Bávaro. Everything was exceptional from start to finish. The resort is beautiful, the rooms are spotless and comfortable, and the atmosphere is relaxing and welcoming. A special thank you to Gheremy, who truly made our stay even more enjoyable. He was always kind, attentive, and ready to help with anything we needed. His outstanding customer service is one of the reasons we keep coming back year after year. Location: 5/5 Atmosphere: 5/5 Rooms: 5/5 Value: 5/5 Cleanliness: 5/5 Noise level: 5/5 – Peaceful and quiet. Service: 5/5 – Outstanding, especially thanks to Gheremy. Amenities: 5/5 – Excellent variety and quality. I highly recommend this resort to anyone looking for an unforgettable vacation. We can’t wait to come back!

This is an amazing resort with beautiful grounds, great restaurants, amazing entertainment, a beautiful beach and wonderful pools. The main pool area is loads of fun with activities, music, and snack bars. The staff throughout the resort are amazing, and a special shout out to Eric and Eduardo at the Coral Check-In Desk - they are so friendly and helpful. The Magic Show and the Acrobats were fantastic!! My one complaint would be the concierge Diana that I was assigned to. I wish I had just been able to see Eduardo or Eric for reservations. Diana kept trying to push a breakfast on me and my husband even after we told her we were not interested. (I knew it would be a sales pitch and wanted no part of it). She told us that she does not get a paycheck and needs us to go to the breakfast in order for her to get commission. She said "don't go for you, go for me". Really? We were expected to take time our of our vacation to go to a place we did not want to go to, so that she can get paid? Outrageous! I considered dropping a star in my rating due to this aggravation (nobody wants to be pressured on a vacation!) but it would not be fair to all the other employees who are the best. So my advice to those who are planning a trip: Deal directly with Eduardo and Eric or any of the front desk staff and your stay will be one you will never forget. It really is an amazing place. And take the half day Monkey Tour while you are there!

We were very pleased. Everyone was very helpful and friendly. Beautiful place for a vacation.

The suite, the friendly staff, pool & beach, food, service - eveything was just perfect.

I’ve stayed at the Iberostar Joia next door more than 20 times—I visit at least once a year, sometimes multiple times—and over the years I’ve brought more and more friends along. This was our first trip traveling with teenagers, so we decided to try the Coral Level resort since we are Iberostar Club members and many of the benefits apply there. This was also our final year of a short trial membership. We booked six rooms for this trip, and unfortunately, five of them had issues at check-in. One family’s room was completely mixed up, another couple did not receive the king room they had specifically requested and were placed in a double instead, despite selecting their room category and location in advance. They were told they might be able to move in a day or two, but their teenage children’s room couldn’t be relocated, meaning the kids would have been separated from their parents. Another couple sharing a room with their daughter never received sheets for the pull-out bed. Despite multiple calls and messages—and being told repeatedly that someone was on the way—no one ever came for the entire stay. They ultimately had to get sheets from another room themselves. We arrived a bit early, but check-in took an extremely long time, and we didn’t get into our rooms until more than an hour after the official check-in time. This was largely due to the room mix-ups, along with repeated attempts to have us book excursions and attend a membership renewal meeting. Given how poorly the room situation was handled, we canceled the membership meeting altogether and decided not to renew. We had actually been considering upgrading, but this experience made that decision easy. Once we made it clear that we would not be renewing our membership, we never saw our assigned representative again for the rest of the trip. The resort itself is large and takes some time to get used to. I did enjoy many of the restaurants, and the service at most of them was very good. However, room service was disappointing, with limited options compared to other Iberostar properties I’ve visited. On a positive note, our housekeeper Daisy was excellent—the best part of our stay. She was attentive, friendly, and truly stood out. I also wish there was some sort of rewards or recognition program that acknowledged returning members who have stayed many times and spent a significant amount of money with the brand. Given the number of visits we’ve made and the fact that we were up for renewal, I would have expected a much stronger effort to resolve the issues and retain our business. Overall, this was a disappointing experience, especially compared to the stays I’ve had at Iberostar Joia. While I still enjoy the Joia resort, I will likely start exploring other resort options that offer a better overall experience for families.