TripAdvisor Traveler Rating

BP Grand Turquesa in mid Jan 2026 was amazing! Resort staff were professional & courteous. The buffet & à la carte delicious & fresh, & the staff provided excellent service. I will definitely be returning in the near future.

A perfect sun destination where you can enjoy every minute of your vacation! Highly recommended

As this was our first time in Punta Cana, we wanted to stay with a familiar chain. We have been customers of Bahia Principe Tuulum over the past 10 years and have also found our stays to be pleasurable. There are no direct flights from Vancouver. So getting there is a day+. Leaving 10:30pm to Toronto 6am. Layover for 3 hours then in Punta Cana 3:30 pm and Bahia resort area 5:30. Our Westjet Vacation package included transport to and from the resort. Therefor, if this is what you have or if you prebooked transportation, do not get lured by the hostess after your bag scan. Then will say they are the transportation but take you to the sight seeing counters. Instead walk straight out and all the transportation representatives are in the lobby. Once we arrived at the Bahia Complex, we were taken back by the sheer size of the resort. There is Turquesa, Punta Cana, Acquamarine, Barvia, Ambar, Fantasia. Talk more about the differences later in this review. As other reviewers have noted, the check in staff are cold. Not on person greeted us with a welcome or a smile. Instead it was, "checking in? what is your name?" Followed by, here are all the rules. The person that tended to us offered to upgrade us to the Ambar for 900 USD. We asked what the difference was and basically you had access to all the restaurants, rather than the 3 included in the package and newer rooms. We declined. Every question we posed after had a curt reply, Ending with You can only eat here and there, here's you band. To the BP management, this has to change, The lobby staff is customers first impression of your business. As such, first impressions matter the most. They project the appear of not wanting to be there. And yes, this was throughout the 9 days. Rooms are getting dated and is in need of a desperate refresh. The lights in the room are dim, I mean dark. We called the hotel concierge, tried to explain in Spanish and again, the mannerism was very curt. That said, they sent up maintenance he said he couldn't do anything about it. I called back down to ask if they could bring up another floor lamp. Answer was no. A bit about the complex. The Turquesa is the furthest from the beach. About a 10 minute brisk walk or 4 minutes jumping on the trolleys. The resort is much quieter and calm. The pool was rarely busy. As such, finding a pool lounge was easy and access to the pool bar was a breeze (rarely a line up). There was always activities and entertainment to keep things interesting. They served poolside lunch. which was such a treat. Lastly, to Bahia Principe. I can understand that you are trying to elevate customer experience by offering Privilege club Membership (timeshare). We were approached on the second day, attended the 45 minute session but turned it down. 2-3 times everyday, someone approached us about joining. Your clients are there to relax and enjoy their vacation, not to be harassed.

We had a great experience. The service was phenomenal. The a la carte restaurants were good; however, the dinner buffets were mediocre and cold. The beach was gorgeous.

On the beach the salesman’s don't let you be in peace and you find very few umbrellas. The experience was really good but you have to stop selling anythings for one to enjoy on the beach