Bahia Principe Grand Turquesa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

2906 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not going back to this hotel and possibly the DR altogether

T M on Feb 14, 2024

I read the reviews before booking and assumed it was just complainers. I should have listened. At best 2-3 star hotel The bad - we had two rooms adjoining. We needed to switch the first day. One room was not cleaned, toothpaste on the mirror, counters and taps. Sand in the bed, etc, etc. The second room door didn't lock or close. We returned to our door wide open. They reluctantly changed our rooms but we're not adjoining. The second rooms weren't much better. The drawers and cabinets were all broken and couldn't close fully and wouldn't open. Hot water was sometimes available for a shower and the settings on the tap needed to be played with to figure out where the hot water started if there was hot water. Took 20 mins one morning before we had hot water. The beds are rock hard. Like nothing I've slept in before. There are 7 hotels in this property, and you share amenities with almost all of them. It's crazy busy everywhere. The snack bar by the beach had ok good but the staff were absolutely awful here. At least a 30 min wait watching the staff yell at eachother because it's so unorganized. All the staff except the entertainment staff seemed to either hate their jobs or not give a crap about service. Normally we make friends with our server at the buffet and we always get the same server. This place we did not have a single conversation with a wait staff. I've never had such poor service at a resort. Only one drink at the beginning of your meal, they never came back for refills, etc. Food poisoning. My wife got violently ill as did 2 other couples we knew of on the resort and another family that travelled there months before us. The on site doctor was a scam $250usd to try and send us to a hospital for "low blood pressure" until he realized I knew how to take blood pressure using a stethoscope. The village stores were so high pressure sales we didn't buy any souvenirs. It was an awful experience even for Dominican standards. Our Air Canada travel concierge set us up with a taxi to go in the city and we got scammed by the "safe driver" Two of our excursions were changed or cancelled and we didn't get our money back I am having to go through my credit card. The beach is so full there are no seats anywhere if you're not there first thing in the am. People save seats with towels even though you're not supposed to, this year any enforced. So people use one towel for pool side and another for the beach chairs and then go eat. FYI the beach is a 2 min drive in a golf cart from the hotel lobby. Entertainment is spread though the other hotel lobbies and stages and no one would tell us what was happening or where. They direct you to an app that just says "live music" The good - the water is beautiful and the smaller pools are great. The entertainment staff were very fun and engaging. This trip was so bad we are considering not traveling to DR anymore.

TripAdvisor users rated this property 3 out of 5

Wouldn't go back

Amy H (Wood Dale, Illinois) on Feb 13, 2024

The beach is so overcrowded it isn't even enjoyable. You are at least 2 feet from the next person if you are lucky. Horrible and I will not be back because of it. Also the liquor selection is pure swill. The pool was nice which is where we spent all of our time.

TripAdvisor users rated this property 3 out of 5

Food

Daniel D on Feb 10, 2024

I had a bad experience when I saw employees talking loudly among themselves about things not related to their work while they were changing or manipulating in some way the food that I was going to eat, I found that action disgusting,they were just too close of the food ,It was almost as if their saliva was raining on the food, this unpremeditated action is not hygienic and could serve as a means of spreading disease. I didnt like it.

TripAdvisor users rated this property 1 out of 5

Crooks

Sightseer42901055185 on Feb 09, 2024

Terrible business ethics and customer service. This resort is all about $ and not about creating a good experience for their guests. Neither do they seem to care about return clients. We were there in December 2023 and booked this specific hotel within the resort due to it's waterpark and zipline park. We have 2 kids that were very excited to play on those 2 attractions. When we arrived, we found that BOTH the waterpark and the zipline park were out of service. Not recently either. The attendant at the entertainment desk told us the zip park had been closed for close to 5 years and the waterpark was closed for renovations. Of course, the hotel had not bothered to disclose this information at time of booking. They were still advertising both these activities on their page. When we approached management about this, they did nothing other than to try to get us to spend another $60/day to use the waterpark in Fantasia. They didn't even have the courtesy to offer that for free as a goodwill gesture to remedy their false advertising and their lack of providing amenities that we had paid for. They also gave me a form to fill out to file an official complaint but as I expected, that was a complete waste of time (never heard anything from it) as I'm sure it went straight into the trash. Upon our return home, I wrote a complaint email and a review on another site and all I was met with from Bahia was an apology ending with a "hopefully you'll have a better experience next time" type of statement. Next time?!?! Hahaha. With this type of customer service?!?! You've got to be kidding? No attempt to compensate us (we talked to the company we booked this through and they said the hotel should compensate us for this in some form of credit at the very least) for the fact that all the main activities on your resort were closed and you still had the audacity to charge full price and NOT tell us? Rest assured, there won't be a next time. We'll be taking our annual vacation elsewhere next time. PS. if you look at all the bad reviews, they are all related to this company's poor management, business ethics and customer service when something goes wrong.

TripAdvisor users rated this property 5 out of 5

Great time at BP Turquesa!

SusanY592 on Feb 09, 2024

I’m not sure why there are a lot of negative reviews for Turquesa property…but we had a wonderful time! There are about 6-7 Bahía resorts in this property and they’re all bigger and busier with different privileges /access. Turquesa was smaller in scale and quieter, which we preferred since you can go to the other resort for shows/entertainment. I was concerned about the distance to the beach but the shuttles were very quick. Getting beach loungers was a bit of a challenge since all the resorts share this beach and people put their towels on it all day whether they use it or not. Got the staff in yellow shirts to find us 5 loungers and just tipped them, and they were very helpful. Food was great…lots of options at the buffet and some a la carte restaurants were very good. Didn’t really like the Italian restaurant but liked the Brazilian grill and Seafood restaurants the best. Reserve these as soon as possible at the kiosk in lobby as other resorts book same a la carte. We reserved times for tennis and pickleball every morning before beach or pool time. Not in best condition as expected from the heat, but they had 2 tennis and 1 pickleball courts. This resort is close to water park for kids, which is convenient. Rooms were very spacious and clean. If you’re looking for newer rooms and grandeur / busier lobby or more luxury feel, opt to other Bahia properties and pay a premium. I found this resort to be budget friendly and we had a fantastic time. Staff are friendly and helpful. I don’t know why travelers expect all staff to speak English. You’re going to another country…perhaps learn some Spanish??

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