TripAdvisor Traveler Rating

Star prestige are great come see Kenny at the cabanas and Randy at the bar they’ll take good care of you

We just got back from spending 7 nights at this hotel and it did not disappoint! The hotel is beautiful, our room was perfect...no issues and the balcony had amazing view. The cleaning staff worked very hard at keeping our room clean and stocked. We tipped them every day and gave a little note of appreciation with it. The staff is really really friendly here. They all greeted us with joy as they walked by and went out of their way to help us if we had an issue. A couple of them were grumpy but we figured they had a bad day. We really appreciated that they were not pushy about meeting for breakfast with a rep to hear about their "time share" pitch. They accepted our "not interested" pretty well. This was also the case with the vendors who had items for sale in their entertainment areas at night. They were not pushy which is almost unheard of at other hotels. The nightly entertainment was pretty good but wished they started earlier. The restaurants had great food and were very clean with a variety of food each day. And then there is the beach! WOW! Amazing white sand, hardly any seaweed and miles of beach to walk and enjoy. Loved watching the sunrise in the mornings. We are hoping to return some day with our children and friends next time.

My husband and I booked a week at the Iberostar Dominicana to celebrate our 30th Anniversary. This was our 4th time at this resort, but we haven’t been here for about 12 years. There are definitely things that have changed. They have made some nice upgrades to the resort. The bars on the beach are much nicer, the quality of alcohol they serve is better, and not having to have reservations for every restaurant is nice. It would be nice to have some more beer choices. The beach and pools are always beautiful. I still say the amount of chairs and palapa’s are better than other resorts. Now what we didn’t like. We were greeted by Felix when we arrived. He introduced himself as our concierge and put his phone number in my phone. We asked about making a dinner reservation and he said we had to come down at 10 am and he would do that for us. We have been there since they started the upgraded sections so we knew it was a sales pitch to buy into that and we’re not going to fall for it. At 9:30 I messaged him and told him we were enjoying the beach and wouldn’t be coming at 10. He was less than pleased when we refused to come. I asked about the dinner reservations and he told me I could take care of that myself in the lobby. I continued to inquire as to why he couldn’t still take care of that and a short time later I had a notification that we had a reservation at the French restaurant in a few days. I double checked the date the following day and decided to keep the reservation even though we didn’t want one for the French restaurant. When I logged into my app an hour before our reservation it was not there. We were pretty sure he then cancelled it but we decided to go anyway. He did in fact cancel it. We ended up going to the Japanese which said it didn’t need a reservation on the app, but were told when we got there we had to have one. They did find us a table for two because the app was incorrect. Unfortunately we left after one bite. It used to be fantastic so that was disappointing. We ate at the Smokehouse and Latin and both were good. We have always loved the food, but this time everything was cold and things that should have been cold were not. We still found plenty to eat and the omelettes in the morning were fantastic and the sweet lady making them made our day with her infectious smile. Overall it was obvious we were being treated differently because of our wristbands and they gravitated towards the Spanish speaking and higher teared members. It was never like that before. It wouldn’t keep me from going back because this place holds a special place in our hearts. We were pressured several times throughout the week to come to the breakfast and had to hold our ground with a firm no. Overall we had a fantastic time and we finally found Juana in the bar next to the shows. She is the sweetest cocktail waitress ever and made us feel so welcome. We are already planning a return trip but would like to try the Bavaro next time.

We had a lovely time here. The staff in all areas were very helpful and welcoming. The room was cleaned thoroughly. The food was ok. Plenty of different choices. We ate at the speciality, Italian and Mexican restaurants, and the food was excellent. The staff are energetic and couldn't do more for you. The beach is wonderful. Plenty of sunbeds and shaded areas. The grounds are beautiful, very well kept. There were lots of different age groups, families, friends, teenagers. There are areas around the resort for refilling water bottles with fresh water. There were plenty of activities to join in, if you wanted. The shows in the evenings were really good and fun. In and around the resort the staff were multilingual, and if they didn't understand what you were saying, they would get someone who did. We had a great time. Thank you

We did not have a good customer service experience at this resort. Check in took a long time and they did not give any orientation to the resort. We did not know what restaurants needed reservations and which ones did not. There was a concierge that showed us the app, but it was unless, not up to date and you could not make reservations or get general questions answered. The concierge was very difficult to understand, and didn't seem to understand us. We didn't chose to upgrade to the star prestige service and then he stopped talking to us immediately, which is fine but we had no direction about where to ask for help finding things at the resort of figuring out how to make reservations for dinners. There was not staff on the beach to help people with finding chairs, and there was no wait staff on the beach or by the pool. The bathrooms near the beach were disgusting! The hot food at the buffets was cold and the cold food was warm. The area did not appear clean, and dishes appeared dirty. The sit down restaurants served basically the same food as the buffets. Also not proper temp of texture of the food. There was no good coffee. The service at the golf course was similar, there was confusion about how the tee times worked and miscommunications. At one point we got told to hurry up, even though we where on track for a 4 hour round. The next day we were behind slow players and the round took over 5 hours. The location is great and the golf course was fun and in good condition. Also house keeping did a nice job with the rooms.