TripAdvisor Traveler Rating

The entrance to the resort is sketchy and not well lit. The app is useless. Restaurant hours/info is incorrect and the map is difficult to navigate. Signage is almost nonexistent around the resort. The buffets and restaurants have weird hours, you can’t go get food whenever you’d like. The pools and beach were great, but no swim up bar. Servers around the pools are few, they tend to go serve the larger groups. Also, they do not enforce the “no reserving lounge chair” issue. People go out early to put towels on their chairs and won’t return for hours. It’s quite irritating. Entertainment was poor, one “show” at 9:30 p.m. Overall, it was okay. Room was nothing special, clean. Nice to get away to warmth and sun for a few days, but we were expecting more from this area.

The hotel is beautiful. I did not like that the buffets were all outdoors and that smoking was allowed. I wish there was filtered water in every room. They tried to get you to buy a membership and were very persistent. I didn’t like that they tried to sell you something on the beach and everywhere you go. The pool was great and so were the employees.

Property is small but we'll kept. Rooms are nice with great AC. The entertainment team is fantastic, my favorite part. I recommend joining in with evety activity they have Gym is small , but nice. Food was fine/ok. My favorite was the local Dominic food served. We ate at the Siblia restaurant and had really great steaks and they had a fantastic birthday celebration for my teen daughter. You have to reserve this with customer service desk 24 hours prior and pay $35 for a cake. Cons: for the 1st, 3 days I was told that there were no reservations available at either of the 2 nicer restaurants during our 4 night stay by the Dominicana side customer sevice desk. Then a staff member recommended I go to the Punta Cana side and magically they had space for us at both. I suggest staying on the Punta Cana side and going to the Dominicana side for their large stage entertainment. The customer service is better there in general. At the Dominicana, the staff can be rude and miserable. It's very hit or miss. Once you find a great server or bartender though, tip them and treat them well and they will be your best friend. There are definitely some great ones. Wifi was terrible for me. It worked best at pool area but rarely in the room. Bring an empty water bottle in your suitcase to refill. They don't give you any in your room, but have glass bottles for $20 available that you need to refill yourself. I found that ridiculous. Cocktail servers are very hit or miss at beach and pool areas. I almost always went and got my own drinks at the bar for lack of attention. I brought my teen daughter and 2 of her friends and this resort was fine for that. I won't be going back, personally. for a nicer type trip.

Would not book here . Check in was a faff. Payed for early check-in waste of time as only one room ready then had to wait for 1 hour for another room booked 2 rooms as could no accommodate family and we've been put on different floors miles away from kids . Got the family room and it was a show 2 single beds pushed together and a couch bed for my 6 year old and 18 year old ... come on lol avoid if was you oh yeah pool veiw .... in the distance...... only came today and would like to leave today whay a waste of 4500 pound

"I wanted to give a huge shoutout to Bella and Ingrid at the Iberostar resort! They went above and beyond to make my stay amazing. Super helpful and attentive - made all the difference ??. Highly recommend!" I leave in two days