Family of 5

Grand Sirenis Punta Cana Beach Resort

Punta Cana 4.5

Overview

Set within a picturesque coconut grove along the azure Caribbean Sea, this resort offers a relaxing, all-inclusive beach getaway. The grounds and the private, white-sand beach are the perfect places to unwind. The resort boasts two expansive pools, an array of activities for all ages and guests can enjoy the on-site spa. 

Check in

3 p.m.

Check out

11 a.m.

Rooms

416

Rooms

Superior Room
344 square feet
  • 2 double beds, or 1 king bed
  • No more than 4 guests in the room
Superior Room
344 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Mini-fridge
  • Room service
  • Slippers
  • TV
  • Furnished balcony or patio

Romance Room
414 square feet
  • 1 king bed
  • No more than 2 guests in the room
Romance Room
414 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Mini-fridge
  • Room service
  • Slippers
  • TV
  • Furnished balcony or patio

Family Suite
430 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • No more than 5 guests in the room
Family Suite
430 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Mini-fridge
  • Room service
  • Slippers
  • TV
  • Furnished balcony or patio

Amenities


Location

Address
Playa de uvero Alto, Punta Cana, 7800, Dominican Republic
43 km from Punta Cana International Airport (PUJ)

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 3.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Wasn't the worst, but definitely not the best!

Jenna B (Peterborough, Canada) on May 10, 2024

I have been debating on how to write a review based on my family of 4s individual experiences at this resort. We traveled with young adults and have talked about our experience here and have summed up what we enjoyed, and things that we found not the most pleasant. We enjoyed the beautiful gardens at this resort, with a wide variety of plants, fountains and artwork incorporated into the overall theme of the resort. Our favorite spot was near the coffee bar in between the buffet restaurants. The grounds are fairly well taken care of, however, be aware of broken glass in the grass and off the walkways. This resort has a wheelchair for the beach, ramps, and elevators making it accessible for most which is amazing! The beach was very pretty and had plenty of loungers available. We walked the beach with the sunset almost everyday and we really enjoyed the soft sand. Down aways on the beach there are a few little shops that offer souviners and hair braiding. The people here were wonderful, mostly Julie who was the most lovely! She braided my daughters hair and was so patient and kind to her. The pools were all enjoyable and we never had difficulty finding a spot to camp out while poolside. The Waterpark was fun, although did not appear to be well maintained. The stairway to the slides was questionable for safety, but we did enjoy the park a couple of our travel days. The room we stayed in was not the greatest unfortunately. It was a "family" room. It was supposed to have pull out beds but neither of the couches pulled out, nore was there any sheets, pillows or blankets provided. We did call and receive some blankets eventually, but nothing ever happened with the pull out beds even though they said they would help us with a cot, they never did. Normally it would not be an issue but one of our travelers is almost 6 feet tall so we switched sleeping arrangements everyday. The ceiling in the bathroom also leaked constantly which was a hazard at night as the floor was extremely slippery. We eventually put a sand pail under the leak to catch the water.. we also did not receive any towels at all after our third day. The house keeper constantly would say "we are bringing them later" but later never came. The room was extremely musty smelling, and we all constantly had terrible coughs and stuffed noses when waking up. It would clear up just fine while out until we returned to the room. I believe that there is most likely a severe mould issue that is not being properly addressed. Sadly, although not abnormal in tropical climates, there were also many large roaches in the hallways and found 2 in the room. Overall, the cleanliness and care of the rooms is very poor, 2 stars at very best in our experience. Back to the pools... we had a blast at the pools but... the constant badgering by some staff to purchase excursions was unbearable at times. In one 3 hour afternoon visit at the pool we were harassed 9 different times (yes I was counting by this point) to buy excursion packages, even when we were in the water swimming they would badger us with plastic booklets even though we said we were not interested and had already booked our excursions for the week. It was honestly so distasteful and not what we were expecting to experience at a "5" star resort while trying to relax as a family. Be prepared for this as no matter what you say it is just constant... Every. Single. Day. Of. Your. Stay. The staff here seemed to have extremely low moral and to be point blank were quite rude for the most part, like, eye rolling rude if you even tried to interact with them (with exceptions to the beach bar staff who were pleasant and kind). The pizza snack bar server was so rude to myself and child that we were scared to go back the next day.. we were very often ignored in the buffets and would not be offered anything to drink with our meals, even if we asked, we mostly were ignored. Please keep in mind that there are some self serve options to take advantage of, but there were no cups or glasses available to self serve. You were at the mercy of the servers, and if they wanted to serve you or not I guess.. and yes, we did tip, every single time so that was not the issue here for us. The food was just ok here, very repetitive and often not kept at proper temperatures to avoid sickness.. I'll leave it at that. One thing that was yucky, that most people maybe wouldn't notice was that there were piles of vomit literally everywhere in the bushes and along the walking paths.. it was gross lol And finally the "Ultimate leisure club" I think this is a really cool feature to the resort, however, the carts they drive around the resort on the walking paths are nightmarish. You are expected to jump aside for the carts when walking. They don't often slow down for pedestrians and just mow on by you like you aren't good enough to be on the pathway. It was honestly just to much at times. Constantly jumping out of the way of a flying golf cart can get rather annoying at times. Possibly slowing down so that everyone can safely navigate the walkways, and avoiding getting hit with a flying golf cart would be exceptional! This was a rather long review and I apologize, however I wanted to share some of the things we experienced here. I am sad to say that I would not likely return to this resort, even for free... I would rate it a whopping 2.5 ??

TripAdvisor users rated this property 2 out of 5

Poor cleanliness and not well maintained

Tracy M on May 05, 2024

Though we had a great week because we were with a large group of family and friends I wouldn’t recommend staying here. The cleanliness and service wasn’t great. Aside from a couple servers at the buffet that were great (Rossy was the best) we had a difficult time getting drinks most of the time and tables were often dirty. Buffet food didn’t seem to keep chilled and we’re frequently peppered with flies. Birds came and went freely especially at the water park buffet. One buffet had a strong smell of sulfur so we didn’t go there the rest of the week. We were told the Japanese al a carte was the best and hard to get into so we booked it 5 days in advance. When we showed up all dressed up they said they didn’t have our reservation so we didn’t get to go. The water park was fun but not well maintained and we had a few minor injuries from the equipment. The main pool with the swim up bar had a terrible smell and 3 out of 4 of our kids got ear infections. Signs of bed bugs present in all of our rooms. Some sheets had stains. Cupboard doors hanging off the hinges and one of our pull-out couches didn’t come with a mattress for our kids. Lots of dirt under the couches and beds. Found cockroaches in our rooms several times throughout the week. Our face cloths weren’t replaced at all after the first day. One of our safes didn’t work. The bars were always lined up 5-10 people deep. Harassed constantly by excursion salespeople at the pool and beach.

See More

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.