Do not come if you are English or id even say most of European countries. Most discriminatory hotel even been too. Bar staff will ignore you. English children not allowed in certain areas but anyone else can. Even got boo’d for winning a game on the beach which I actually enjoyed seeing the Argentinians faces. Reception laugh at you and unhelpful and guest services refused to give my child’s 13 birthday and appreciation. Just don’t entertain going. Shame as location excellent

We rented a car at Punta Cana Airport and drove straight to the hotel. From the moment we arrived, we received an incredibly warm welcome. The atmosphere throughout the resort is fantastic—the staff are always smiling, singing, enjoying their work, and genuinely helpful. The animation team deserves a special mention because they are absolutely amazing! Our room was very comfortable and was cleaned every day. The only small downside was that, if you have a connecting room, you can sometimes hear noise from your neighbors through the communicating door. Overall, the hotel is very clean. The only areas that could use some improvement are the buffet and snack bar. On the other hand, the à la carte restaurants were absolutely outstanding—we had the chance to try them all, and every meal was delicious! Tip: Make your restaurant reservations as soon as you arrive so you can secure your preferred times. The Guest Services team was incredibly helpful throughout our stay. Don't hesitate to stop by if you have any questions. I also had to visit the hotel doctors during our trip, and they were kind, professional, and very welcoming. The evening shows were entertaining, and it's clear the entertainment staff work extremely hard to create a fun atmosphere. They keep everyone dancing, laughing, and involved in the activities. The aqua gym in the sea is very popular and a lot of fun! You can also rent kayaks free of charge for one 30-minute session each day. Catamaran rides are also available, but you must reserve them at the kayak station starting at 9:00 a.m. Another tip: Arrive around 8:55 a.m., as spots fill up very quickly. A walk along the beach is a must. The soft sand and crystal-clear turquoise water are simply breathtaking. If you have a rental car and some extra time, I highly recommend visiting Montana Redonda, about a 20-minute drive from the hotel. The panoramic views are spectacular, and you can enjoy activities like zip-lining, the famous giant swing for incredible photos, and much more. It's a wonderful and affordable family outing. Another excursion I highly recommend is the boat trip offered directly from the hotel (US$37 per person), with departures twice a day. We went snorkeling in beautiful, crystal-clear water, danced and sang on the boat, held giant starfish, enjoyed the onboard slide, and had an unforgettable time thanks to the energetic and entertaining crew. It was one of the highlights of our vacation! Overall, we absolutely loved our stay. The incredible staff, beautiful beach, fun activities, and welcoming atmosphere made this a memorable vacation. We truly fell in love with this place and would not hesitate to come back!