TripAdvisor Traveler Rating

Where do I start? I am currently on my third day at this resort with my husband, my best friend, and her boyfriend. The resort itself is beautiful, very clean, and clearly brand new. The beach is stunning, and the property has a lot of potential. Unfortunately, the service has been extremely disappointing. The majority of the staff we have encountered have been unfriendly and, at times, outright rude. On multiple occasions, we have been waved away or told to wait while trying to order drinks, despite several staff members standing behind the bar with little to do. Service is consistently slow, and when drinks are finally served, there is rarely any greeting, smile, or sense of hospitality. Instead, it often feels as though guests are inconveniencing the staff simply by placing an order. Having worked in customer service and hospitality myself, I understand that these jobs can be demanding. However, providing basic courtesy and professionalism is part of the guest experience, especially at a resort where people are spending their hard-earned money to enjoy a vacation. Another major disappointment has been the drinks. The alcohol appears to be heavily watered down and is virtually undetectable in most cocktails, which has been frustrating throughout our stay. While the beach and grounds are beautiful, the poor service and disappointing beverage quality have significantly impacted our overall experience. Based on our stay so far, we would not choose to return. If you’re looking for a beautiful beach and a modern property and don’t place much importance on service, this resort may still be a good fit. However, if friendly hospitality and quality drinks are important parts of your vacation experience, you may want to consider other options. I hope management takes this feedback seriously, as I am clearly not the first guest to mention concerns about staff friendliness and customer service.

It was a nice stay generally. Rooms and hotel spotless, good service. Lots of food at the buffet, lots of variety and it was very good. We did 3 restaurants, Italian and Dominican were excellent. The Japanese - stir fry cooked in front of you, also very good but more for the show. We also tried the resto at the beach. That was also good. The hotel was very noisy.- at the beach, at the pool, and the rooms walls are paper thin I kid you not. The beach was very beautiful and walkable. The staff was hit and miss - the guy at the beach by the pool close to the outside resto bar was really not friendly. The guys trying to sell you memberships were extremely annoying - chasing you down everywhere ( I found a way to get around them) just to make a sale. When you are on vacation - you want peace. These guys were relentless. You are hoping for peace - these guys were relentless. The gym is amazing but there is no ac- I almost passed out on day 3 (it’s at the top of a building with huge windows). Most of the guests were South Americans - very small number of Canadians. I got by because I speak both Italian and Spanish. It was not so easy for my husband, the language did make things difficult but I did find the staff trying to help when they could. There are cats there they seemed well fed. There is also the odd beach dogs they also seemed well fed and friendly. The boat tour for 40 us was well worth it and fun. I would rate it 3.8 to 4.

I just got here today 28th of May. I overpaid for for this.

Let me start by saying we love this island and have often vacationed here. My review will not focus on food, room or even location, but solely on the lack of any kind of service. At the buffet, line ups of folks waiting to get their own water, and forget any aknowledgement at the beach. You have no sense of any service. At the gym, although one older man was very nice, the younger ones are more interested in chatting up the girls then actually providing any welcome or simple hello. And forget internet or any tv station in English. But aside from all of that, I would of never complained. However being woken at all hours by noize and yelling from a filming crew, litterally parked at our window( room 2123). The hotel did not warn anyone or attempted to move our location. We could not even go outside or have our room curtains open. Wires everywhere and just no sense of privacy or peace. Knowing that Cuba and Mexico isnt very optimal for canadian vacationers, u would expect some kind of better sense of awareness and service knowing that we paid to be on vacation. Of course some things are out of our control, but this could of easily beend remedied. With only 2 days lefts, I am left feeling very disapointed at the state , or lack of service this hotel provides. As we pay to travel, and to enjoy this island , this has left us debating and rethinking what service means for an island that lives of tourism. We love the DR but they need to do better.

Found Gem in south east of Domenican Republic . Excellent customer service , awesome rooms , excellent food . Everything you need to disconect to the world. ( Well you will have internet anyway).