TripAdvisor Traveler Rating

The service was not very good. Nice enough clean resort but no handrails going into the pools. Lots of food options.

We had an amazing time experience at the kids club. Thank you especially Indhira and Arianna They were so Kind and wonderful with our kids -and are so amazing, my kids begged us to come back and say goodbye to them both on their last day. The cared for our kids as if they were family! A big reason w me will be back to resort will be because of them.

Angel manager of méditerranéen resto best gies of the business front desk Deborah and gili the most beautyfull lady i ever seen so sweet pool bar lot of smiley face and funny people tank you for time share with all of you Louis paquet Cie Paquet inc

Stay away—not because of the location or natural setting, but because of the staff and the Executive Club Viva sales team. They use misleading tactics to sell their points program, telling you one thing verbally while hiding different terms in the fine print. I was charged $5,000 and denied a refund after attempting to cancel. Their customer service is extremely poor, and due to this experience, I will not return to this resort or any VIVA properties. Tried to deal with all their customer service especially with Pebbles Castillo from Escalations Executive Club Viva offering all the options instead of refund but they are dead set in taking your money and not giving you anything back even though i cancelled after 7 days. It's far way from the airport so you lose 2 hours getting there, missing chairs at the beach constantly poor planning, main bar staff is slow and rude they do not clean or care to serve you and many more.

The hotel itself is beautiful, well maintained, and clearly very new. The grounds are kept immaculate, with staff regularly tending to the gardens and communal areas. The pool and beach are both lovely and create a very relaxing environment. We did, however, experience a small issue with housekeeping, as we requested a bedding change on two occasions and this was unfortunately not carried out, with the bed simply being remade each time. We booked this holiday at very short notice after having to change our original plans due to our trip to the Maldives being cancelled with the conflict. As a coeliac, this naturally caused some stress around food options. Prior to arrival, TUI kindly contacted the hotel on my behalf and reassured me that, as part of a large chain, there would be appropriate processes in place. On arrival, guests with dietary requirements are directed to guest services and provided with an allergy card to present before meals. While this is a positive step, the card itself does not specify the allergy, which sometimes led to confusion among staff. We found that the level of understanding and support varied across the different restaurants, and our experience depended largely on the individual staff member assisting us. Luckily, I had a letter in Spanish saying what I could eat and what I needed. Without this, I would have struggled a lot more. At the main buffet, there was a designated gluten-free area; however, this was accessible to all guests and we observed cross-contamination, such as shared use of toasters and utensils with bread items. For guests with coeliac disease, this does present a risk. A more controlled setup—such as a staffed station or dedicated kitchen preparation—would provide greater reassurance. I never ate from the buffet. That said, we had some very positive experiences eventually. Angel and Freddie were particularly helpful, taking the time to explain processes clearly and ensuring I felt comfortable. At the Mediterranean restaurant, we were provided with a dedicated gluten-free menu, which was excellent but we only ate there on the last night. I wasn’t sure why only one restaurant had a dedicated coeliac menu. Expanding this approach across all restaurants would significantly enhance the experience for guests with dietary requirements. I’m pleased to say I did not experience any illness during our stay, but the level of vigilance required did add some stress, and this inevitably impacted the overall experience. As a result, I was somewhat limited in my food choices and tended to stick to meals I felt confident were safe. Increasing access to à la carte dining, where food preparation is more controlled, would be beneficial. There were positives beyond dining. The spa treatments were very enjoyable, and the gym facilities were excellent. Simon, who manages the gym, was particularly friendly and helpful. The coffee shop was fantastic too but again, they could have some muffins & cakes in packets which are coeliac safe. The beach is beautiful, although I did encounter a stray dog on two occasions while running, which behaved aggressively. This is something that may be worth monitoring for guest safety. One aspect that could be improved is the VIP club breakfast invitation, which turned out to be a lengthy sales presentation. Pricing information was only provided at the end, with significant upfront and ongoing costs discussed. A clearer and more transparent approach from the outset would be better. We wouldn’t have wasted the 2.5 hours if we had this information. Overall, this hotel offers good value, particularly for guests without dietary restrictions. My husband thoroughly enjoyed the food and drink throughout our stay. With some improvements to allergy awareness and more consistent processes in place, this could be an excellent destination for all guests, and we would certainly consider returning in the future if they made positive tweaks.