TripAdvisor Traveler Rating

I must say you will be treated like a king and queen. The customer service and friendliness is over the top. Everyone tries to be most helpful and always serve you with a smile. The food here is better than most all inclusives and the breakfast is outstanding. Order the swim up room with an ocean view. Very good massage and hydrotherapy room. Well worth it. The only drawback is the overly loud thumping electro music played from 12 noon to 630 pm at the main pool. It’s a big big headache. The environment at the pool with the beach in the near distance does not need it. It’s disturbing. Shout out at the chill pool to Alva and Santos. They made our stay! Kinds thanks to them! We will be back!

We had an absolutely wonderful stay! From the moment we arrived, the staff was incredibly welcoming, attentive, and accommodating. A special thank you to Juan, who handled our check-in and went above and beyond to make sure we were taken care of from start to finish. He made sure we were connected to the Wi-Fi, helped us download the Marriott Bonvoy app, and patiently explained how to make reservations for dinner and spa services. His attention to detail and willingness to help truly made our arrival and stay so enjoyable. The rooms and all of the hotel areas were exceptionally clean and well maintained. Room service was also excellent, and Willy always made sure we had everything we needed. We also want to give a special shout-out to Joselo, who took great care of us by the pool and made some of the best freshly made margaritas! The food throughout the hotel was excellent, especially at Taman. The service was outstanding, and the entire staff was friendly, pleasant, and always willing to go the extra mile to make our experience special. It truly felt like they were committed to making every wish happen. Overall, we had an amazing experience and would absolutely recommend this hotel. The wonderful staff, exceptional service, cleanliness, and delicious food made our stay truly memorable. We look forward to returning!

The resort is beautiful and has a calm, relaxing vibe. The staff was very attentive and provided amazing service. Alfayuri was such an amazing staff member and always went above and beyond for us.

I’ll keep this short - don’t stay here. There’s nothing W about it. Boring / unfinished looking decor. Staff that can’t be bothered to follow up on anything. “Upgrades” to rooms in worse categories (likely for their own room management reasons, not because they appreciate my Bonvoy loyalty), and really terrible wine. There was nothing remarkable about this place and so so so many very basic service mess ups it was embarrassing.

Enjoyed my time at this beautiful resort. There is one person that elevated our experience. I wanted to thank Joselo who was part of the service team at the pool side. He was courteous and caring. He treated my girlfriend and I like a Queen ad King. People like Joselo will elevate any business that they are part of. He is Warm and Friendly and he takes his job to give great service serious. He is truly one of the best I have ever experienced.