Fairmont Le Château Frontenac reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

7969 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

As Good as it Gets

E1541VMbillm (Tampa, Florida) on Jul 20, 2024

Score: Housekeeping: 5 Stars / Hotel Staff, Overall: 4 Stars / Restaurant Food: 3-4 Stars / Restaurant Staff: 3 Stars All references to prices are in CDN Dollars. I was one of 20 family members who were in Quebec City for a week, early-July, and all of us stayed at Chateau Frontenac. Depending on your perspective, it may have been the worst week to be there or the best. For me, it was ok, though there were some restrictions about town due to the large music festival not far from the hotel. Lobby: Envision Grand Central Station in NYC. Offensively crowded / uncomfortable with tourists not staying in the hotel. Appreciatively, only guests can access elevators to the room levels. Concierge, Bellmen and Greeters at Auto Entrance excelled. Room: Deluxe City View - King. Large, well furnished, very comfortable room, excellent internet and cable TV, full closet, good bathroom - robes, thick cotton towels, rain shower, desk / workstation, attentive daily housekeeping and nightly turn-down service. Excellent bed and bedding. One of the best air conditioning systems I’ve experienced in a hotel. Restaurants: Bistro Le Sam: Dinner was okay, service inattentive. / Champlain: Tasting menu with wine paring (+/- $400 p.p.). Food: 5 star; kudos to Chef. Wine paring: for the price, disappointed with the selections. Service: If I stretch it, 3 stars. The disappointment of the evening. Staff was not properly trained to serve such a meal and paring. / Place Dufferin: Breakfast. Buffet. Wonderful views of the river from the table. Good and attentive service. But at approx. $50 p.p. I don’t think it was worth the money. / Cabanas: Adjacent to the Spa on the 6th floor, outdoor. We ate or drank something there each day; probably our favorite spot as it is restricted to hotel guests only. Good sandwiches, salads and beverages. Staff works hard; attentive and accommodating. You can sit at umbrella tables or rent a private cabana. Bar: Bar 1608: We visited the bar almost daily. Beautiful room; intimate; romantic; rich. Whatever liquor you are looking for and willing to pay for - it is here. Coffee: Starbucks: Located on ground level but I don’t drink coffee so did not patronize. Obviously, it’s popular. Location: For a first-timer in QC, the location was good. What’s not to like. Easy to walk upper and lower old QC. Boardwalk was nothing special, but nice. Close to many restaurants. Yes, it’s an area full of tourists, which is to be expected. If I make a return visit I’ll stay further away in a more “local” less touristy neighborhood. I did do a lot of walking, visited other sections of the city and enjoyed my time there. As the large group, we ate dinner together at restaurants within walking distance of the hotel and, overall, food was good; service, too. We had no difficulty not speaking French; everyone was accommodating. Our group did the hop-on, hop-off bus and enjoyed it. Several of us visited the Citadel and liked it. Many other explorations.

TripAdvisor users rated this property 5 out of 5

5 Star stay

Babsluvstotravel (North Andover, Massachusetts) on Jul 18, 2024

Our experience at the hotel was 5-star. The room was lovely and the staff was wonderful. Especially the staff during our breakfast each morning. Easy check-in and check-out on the gold floor level. The room was quiet despite the construction outside.

TripAdvisor users rated this property 4 out of 5

Amazing hotel

mismanagement (Toronto, Canada) on Jul 16, 2024

Unbelievable hotel, an icon in Quebec City. In the centre of the Old City, the hotel was buzzing, packed with tourists. High season in Quebec is not for a quiet restful time, although the hotel employees were very personable and highly efficient. Everything seemed to run like clockwork. Had to wait til 4 o’clock exactly for our room, received text to advise it was ready. Good size, 2 x double beds, very nice bed and bath linen. Careful of mini bar, all on sensor. Nice bathroom amenities. Also offer a dog friendly charge of $60 includes bed and treats. Minor issue with quality of room service which is why I am giving a 4*. The hotel is magnificent, the boardwalk outside sensational, next time we will return out of season.

TripAdvisor users rated this property 4 out of 5

Old Historic Hotel

J9546QOandreal (New York City, New York) on Jul 15, 2024

I recently stayed at Le Chateau Frontenac with my family and the hotel is certainly the centerpiece of Old Quebec I wouldn't say we loved it. The room in the tower was very nice and comfortable, however the bathrooms are really small. The breakfast was also great, offering a variety of delicious options and attentive servers. However, I was disappointed to find that they charge guests for a tour of the hotel, which seemed unnecessary given the overall cost of staying at a 5-star property. Additionally, I noticed a very dusty piece of furniture outside of the gym (had to have been weeks it was not cleaned) and a plate that was left in the hallway outside of a room for 24 hours. These issues are not what I would expect from a hotel of this caliber or price. There was an unexpected amount of construction at the hotel as well as outside of the hotel that was a bit unpleasant. Glad we stayed at this historic hotel but I am not sure we would return

TripAdvisor users rated this property 3 out of 5

One night fine, second night terrible

John S on Jul 15, 2024

Our stay on July 8th was just fine, but the night of our stay on July 13th - music from the ongoing festival was BLARING outside/through our room window until close to midnight, making it impossible to sleep. I contacted the desk, but the hotel was full so there was nothing they could do to remedy the situation...

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