Fairmont Le Chateau Frontenac reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6918 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Well located, beautiful history and architecture.

the1337traveller (Kenora, Canada) on Sep 22, 2021

The location is well located in Quebec City. It is a beautiful historical hotel with great architecture. It is built beside an archeological site of an old castle. The room has a nice view of old Quebec City. However, the room was quite small. I'm not sure if they put us in a small room because we asked for an earlier check in but this was the rationale for the reduced score. The concierge service was great. The pool and gym were not viewed but they looked well kempt. There was a beautiful terrace that we did enjoy, as well as a games room. The bar and restaurant looked beautiful but we ate elsewhere during our visit.

TripAdvisor users rated this property 5 out of 5

5/5 stars, perfect stay

bigtravelnocrowds (San Francisco, California) on Sep 21, 2021

Beautiful hotel with very wonderful staff. Had a great romantic stay with lovely amenities and a fabulous view. It was a very special time and have very fond memories of staying here in the fall. Rooms were renovated, clean, and romantic. Location is very nice. It came with a free walking tour, which was excellent. Thank you for a great time. Would recommend!

TripAdvisor users rated this property 3 out of 5

A couple key details didn't meet expectations

D9453IDmathieus on Sep 19, 2021

Our king bed mattress was busted, we slept in deep recesses. We didn't want to complain at 1:30 when we found that out, as moving rooms or furniture at that point in our night wouldn't feel any better. The hot tub near the pool wasn't nearly hot enough. But the location and staff were great.

TripAdvisor users rated this property 5 out of 5

Do you want to experience the beauty of Quebec, stay at the Fairmont!

BlessedLife1968 on Sep 18, 2021

We are a couple from BC and have decided last minute to go to Quebec for a 1 week break. Hesitant at 1st because of the language barrier but boy oh boy, it took us by surprised how beautiful and memorable Old Quebec City is! We had this experience because we stayed at the Fairmont for the whole 6 nights. From location, appearance, room size and cleanliness it is beyond our expectations and we cannot ask for more. A bit high on the price range but I kid you not, it is definitely worth it! The service is excellent and the staff is the value of this resort. From check-in agent Natacha and check-out agent Rodolfo, Front Desk Manager Julie, Dufferin restaurant servers Elise and Isabelle (aka Chantel) they are all wonderful and hardworking and they will make you feel special, thank you so much guys/gals, we really appreciate you and will go back to BC and brag about the hotel and the staff like you. We will come back hopefully by Christmas time or next summer and we will bring all our family and friends and will definitely stay again at Fairmont! Also, they will send you text everyday checking on you, it was the best personalized service that they offer to all guests! Thanks, Mr. & Mrs. Morit Room# 4258

TripAdvisor users rated this property 4 out of 5

Beautiful Fairmont hotel in QC

hgggonzalez (Toronto, Canada) on Sep 12, 2021

The hotel was absolutely gorgeous. I prefer modern looking hotels, this hotel was very old. The rooms were all renovated and the view we had was spectacular. The hotel is situated in a wonderful spot. Walking distance to everything! I must say I was creeped out after the kids read haunted reviews during our stay. Some people love staying in haunted hotels! I don’t! LOL. The staff were amazing as usual. Fairmont is known for that:)

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