TripAdvisor Traveler Rating

We are currently staying at the Bahia Principe Akamai Luxury. I will start by saying it is a beautiful property. The main lobby has a gorgeous view and the pool is right next to the ocean. I usually roll my eyes at people who complain about resorts but we are a bit frustrated with a few of the services. To start we are on the bottom floor (not the issue) and the room is a quite cool. The beds are only made up with sheets and there are not enough blankets in the room for all the beds. Second is the à la carts. This chain requires you to log in 10 days ahead of your stay to book. Our code did not work until approximately 6 days before our stay and at that point all of them were full. We booked at the luxury to have access to an a la cart every night of our stay. When I have gotten on a cancellation list the reservation is always later in the evening and when you are travelling with a child this doesn’t work when it’s past their bedtime and they are crying every night. I talked to guest services and their response was very blasé and told just to keep checking - no assistance offered. The restaurants always appear half empty when you walk by. This is frustrating when we paid the extra to have access to this service and it’s unavailable which leads me to why am I paying for a service that they can’t actually fulfil.

Great resort with superior food options and a great beach. I stayed in one of the remodeled ocean front junior suite rooms, and loved it. Gabriel checked us in, and unfortunately the villa we wanted was unavailable for a few nights, but he arranged for us to be able to move after a few days. Great customer service from him. The room is spacious and the balcony is nice, thought the deck furniture is very uncomfortable. Padded chairs are needed! The food is really very good in the buffet. Victor keeps the staff in order, and they were very attentive. There is a tremendous array of food options and I found it to be very high quality. It was very hard to get restaurant reservations though, and the restaurants requiring reservations were all half full! I assume it is an issue with staff, but I would have liked to be able to dine at some of the different restaurants that had zero reservations the whole 7 nights I was there. While you can book excursions through the hotel, they do not offer scuba diving. We contracted with a local scuba company, but they were not allowed to enter the property to pick us up and transport us to the boat docks, instead we had to head to the front of the property. That was time consuming and complicated with all our scuba equipment. I have been to this resort many times over the years, and love it for the variety of dining options and shows. Being able to take the trams to the different resorts for shows, dinner and cocktails set Bahia apart from other all inclusives due to the tremendous variety of options. This place is great for couples, families, friends, really any one looking for an upscale resort experience. Make sure to stop by the sports bar and have Antonio make you a margarita! Best bartender on the resort.

Went here on my honeymoon for this all inclusive stay. Accommodations and facilities were nice, staff were very friendly and polite, but the place was horrendously managed. Had some ridiculous and unnecessary reservation system for the restaurants, even though the restaurants were only ever half full. Most of the time, there were numerous last-minute cancellations, so there were open spots. You were supposed to be able to manage and place your reservation online, but this did not work. You couldn’t call the lobby to make a reservation either. You had to go down in person to make a reservation, but the front desk was also guest check-in and you might have to wait for extended periods of time and miss the shuttle or have someone else take the reservation. Ultimately, the reservation system is idiotic as there is plenty of available space at all the restaurants. It should be first-come, first-serve, like everywhere else. Also, at the snack bar by the pool, you have to view the menu online, but you can only place the order via two kiosks which are often crowded with people, or simply malfunction, freeze, and do not allow you to place an order. The online menu also lacks numerous options that are, in fact, on their menu. If you need to view the menu online, you should just be allowed to place the order online as well. In addition, you are unable to determine the frequency or order of the shuttle route, which did cause us to miss one of the dinner reservations we were forced to make, rather than just being able to show up. A simple shuttle route schedule would allow for better understanding and planning for traveling between the resorts. Overall, the amenities and facilities are nice, the staff is very friendly, but the mismanagement made for a more negative experience. Simple management and technological improvements could easily remedy this issue.

Everything was good to excellent with the exception of the reservation system for à la carte restaurants. The non user friendly app for reserving and the 10 days prior to arrival reservation window made it virtually impossible to get a reservation.

Zero star resort. Horrible service.