TripAdvisor Traveler Rating

We stayed at Akumal hotel for the past week and had a great stay. The resort is very nice and certainly felt safe in between the four different resorts. The staff were friendly and the activities offered by the hotel we great, you definitely wouldn’t get bored. Cesar and his team made our stay very enjoyable, from beach volleyball, to aqua aerobics to bachata lessons - they made us feel very welcomed. There are a couple of things we weren’t too impressed with. - the rooms were very outdated and smelt quite mouldy, wouldn’t say they are 5* - ?the swimming pools weren’t particularly clean, my sister used the pool once (the Jacuzzi pool) and got a rash from it so we avoided all pools - ?the booking of a la cart restaurants were a bit of a faff, I would highly recommend booking your reservations before your arrival (as soon as you can on the app) as most places were fully booked upon arrival. Overall, we had a great stay but wouldn’t say all aspects of the hotel were luxury.

The best all-inclusive. Excellent staff. Beautiful grounds. Access to all 4 properties via trolleys. Food creatively presented as well as tasty. The pools are large and the rooms well appointed. Great place to take the grandkids. This was our second visit in 2 years.

Having just returned from a 10 day stay, had the best time at the Akumal and can not understand all the bad reviews. The hotel is beautiful, plenty of amazing wildlife , the grounds are well kept and clean. Our room was in an older block by the sounds of it (57) but all we did was shower and sleep in it so was just right for us. The air con worked just fine and was cleaned when we hung out the please clean sign. The waiting staff are excellent and attentive and couldn’t do enough. Simple manners and a smile go a long way, and even trying a bit of Spanish with the waiting staff is appreciated. They are busy and serve a lot of people but we never had to wait more than 5 minutes for drinks, food etc and our glasses would be refilled without asking. Margarito and Elsy looked after us for most of the week. The food was excellent, plenty of choice in the main buffet for breakfast, we enjoyed Karla’s omelettes most mornings, lunch again has plenty of choice and the evenings has a themed night for variety. Had no problems booking the A La Cartes in advance in the app and enjoyed all the ones we ate in. The menus are limited but it’s a nice way to try out new foods and see a different restaurant each night. We enjoyed all the food we tried. Again, had no issues being served and all our waiters were excellent and answered all our questions about ordering off the a la carte menus. The waitresses working the beach and pool areas were fantastic, always happy to get drinks whether you tip or not, they do not give preference to those who tip as some reviews would lead you to believe. They do work very hard all day long and we did think they deserved a tip when they brought us our drinks down to our beach lounger or by the pool. The buggy system between lobby’s is chaotic at times, but that is due to guests not listening and standing in the wrong places and not the drivers, the drivers are great. Plenty of activities to see and try, highly recommend Fiesta Mexicana show at the Hacienda, a great night. Only things we found a negative was the lack of sun parasols around all the pools, really not enough at all for the amount of loungers there are and that guests reserve them as early as 6am so you have to be at the pool no later than 8am to get parasol. Also lots of very loud, inconsiderate guests who come in huge groups and take over the pool areas. If you are looking for a quiet, peaceful, private holiday then the Akumal isn’t for you. But don’t be put off as this hotel is fantastic and has a real lively Caribbean vibe which we thoroughly enjoyed and look forward to returning to.

I would without a doubt never stay here again. This was our first trip to Cancun and first time staying at this resort. The aesthetic of the resort is lovely, the grounds are nice, the pools are nice but there were several issues we had with our room and our reservations that we will not be returning. It wasn't a total kill on the vacation and the resort staff is lucky I was on vacation mode and my will to argue my points against theirs that made zero sense. Upon arrival, our fridge in the room was broken and it took over 24 hours to replace. The food was lackluster at best, and I do understand that all-inclusives don't have gourmet chef meals but it was definitely nothing to write home about when they only offer the same foods every day for every meal. On our last night, due to the transportation service not leaving on time, we missed our dinner reservation by 7 minutes and they refused to seat our party because we were "more than 5 minutes late and the kitchen was closed" and were HARD no on serving us dinner and shoved us to another buffet that was closing for the night if we wanted to eat. The biggest problem we had was having an additional person join our reservation. I told them a month in advance through the booking service and we paid in advance for his stay in the room for the night. Upon arrival to Mexico, he told us he was having flight conflicts and wouldn't be able to get to the resort until the day after we originally booked him for. I notified the resort the minute we checked in and they said "eh we don't really want to deal with this right now, come back tomorrow". The girl the next day barely understood what I was trying to relay regarding the issue and she reassured me that our friend would have a 2-day No Show for his reservation and the original would be honored as long as he made that 48-hour window. She also reassured us we didn't have to pay anything extra after offering to do so since it was moving from a weekday to weekend. When our friend arrived, they made it the biggest pain in the ass ordeal and refused to let him check in unless he paid an extra $200 after we already paid that to add him on a month earlier. They didn't care we paid the money in advance and demanded the money or he couldn't stay there at all. They told me to take it up with online booking because they didn't deal with any of that nor could they produce a final bill for me to check back the charges on the room and when I did, the rep completely ignored the details of the problem, gave me the runaround for 5 days and then quit responding, won't answer any emails, and basically refused to issue a refund for the double charge. Amongst other first world problems of there not being enough umbrellas to chairs for shade at the pool, transportation from the airport to the resort being a high level of 4-hour long irritation, and the room service taking 2.5 hours to arrive so by the time you got your food it was cold - the views were pretty, the snorkeling and cenote adventures were cool, and our guides were very knowledgeable and enthusiastic about the history of Cancun and Mexico. Thank God there are thousands of other places to visit because we are done with BP Akumal.

Me and my husband went for a couples massage, A+++ service at BahiaSpa. Facial was so good, thank you Rosa for the amazing experience. The food, the pools, the beaches, the entertainement and everything else was just so so nice. I truly want to go again with my family next time!!!!