TripAdvisor Traveler Rating

We travelled to Mexico for our wedding as a party of 8. We had the most amazing time during our 12 day stay including the wedding itself. The whole day was amazing from start to finish, with the staff working really hard to ensure we had a special celebration. Our wedding planner Jasmin was brilliant and kept us informed of the process and information months before our big day. We used JJ Studio for our photography and are really pleased with the style, quality and finish of the images. Joel and his team really captured the essence of our day and family and we are so thrilled with the finished images. They will take pride of place in our home as a special reminder of our amazing time in magical Mexico. I highly recommend JJ Studio for any special photos you may want from your holiday or destination wedding.

Overall, we had a superb experience at the Akumal resort. We got married, surrounded by family and friends. Jazmin, our wedding coordinator made the day itself magical. We’d highly recommend this resort for a destination wedding. Also, we utilized JJ Studio, specifically Joel, as our wedding photographer, and he was amazing!! The photos were outstanding and so much more than we were expecting. We were in the fence as to whether or not to use a photographer, and we are so thankful we did! We highly recommend using JJ Studio! They were responsive, professional and delivered a superb product.

We had an incredible time at this hotel for our honeymoon. The hotel was about 2 hours on the Tui bus from airport, great location right on the beach and plenty of surrounding jungle which make great opportunities to see loads of wildlife. The rooms are spacious, clean and modern. Our only complaint that 5 evenings around 5pm our room wouldn’t open - maintenance/reception were quick to arrive to help but the problem didn’t get sorted as it kept happening. It was extremely random as other time of the day, it opened fine. The staff were amazing, always happy, smiling and couldn’t do enough for you - especially bar staff and waiters. The food was great, plenty of choice and availability - I would highly recommend that you book the a la carte restaurant on the app before you visit as many were fully booked on arrival. The only negative with the food is the labels were quite often in the wrong place but common sense meant you could usually work it out. Plenty of drinks to choose from - our favourites were a spicy mango margarita and a Miami Vice. Great facilities - there are 3 different pools and you can also use the facilities of the other hotels too. We had no issues with the maintenance work that was happen around the complex - didn’t bother us one bit! The golf cart/train system to the other hotels is great, very efficient and makes it so easy to get to the other restaurants. I really don’t understand the negative reviews at this place, I would recommend to anyone and happily stay here again!

Resort Access & Grounds The property is beautiful, and when you stay at Bahia Akumal, you also get access to all the other Bahia resorts and their à la carte restaurants. Convenient little carts run throughout the complex, making it easy to get around. Rooms They offer great room options for families, as well as one building dedicated to adults. We stayed in a swim-up room, which was amazing. The room has a balcony with direct access to a shared swim-up pool. The atmosphere is cozy, quiet, and very relaxing. The minibar is well stocked and can be refilled daily. Pools & Beach The resort has a large main pool and an adults-only pool. The beach is beautiful, with an adults-only section as well, which adds a nice option for quieter relaxation. Sports Bar & Arcade The sports bar is great—fun drinks, lots of TVs, and different sports always playing. Right next door, there’s an excellent arcade ($$) for both adults and teens. Activities The hotel offers great activities throughout the day and evening. Don’t miss the silent disco—it was a blast!

To all foreigners, especially Americans, I would read this. The accommodations and service are at best comparable to a "Motel 6" in the USA. After having stayed here for 1 week with a group of 14 people, I can say that this resort let us down. What was supposed to be a weeklong "Luxury" stay to relax turned into a stressful situation while dealing with a resort that had almost no intention of accommodating and making our stay memorable. I felt like the staff at this resort is not trained to be accommodating but rather get away with doing the least amount of work possible and telling you "NO" at every turn. The bad experience started 2 weeks before check-in. We logged into the APP the minute registration opened in order to book restaurants. Keep in mind, we paid extra to be at the "Luxury" resort in order to get dinner reservations every night. After logging on as early as possible, we were met with restaurant calendars that were completely full. They had a couple openings for 2 people; however, nothing for a group like ours or even a group of 4-6 people so we could split up. We immediately contacted the resort (corporate and the resort itself) and were blown off, told that there is no solution other than to email or show up to the resort in person. After emailing, we received generic responses that told us to use the APP. Clearly the APP wasn't working but as said above, the staff did absolutely nothing to accommodate us or resolve the problem. Upon arrival to the resort, it took well over an hour for check-in. They didn't have golf carts ready for our group so we had to wait additional time on top of that. We asked to discuss our restaurant reservations with them and their "Concierge" staff essentially told us that we don't get any dinners since they are booked up. After having a 20+ minute discussion, begging, showing our emails and efforts to resolve this before arriving, she finally let us make an appointment with the General Manager. They stuck us in the arm pit of the resort right next to the budget resort, Coba. Having a pregnant women in our group and several kids, this was extremely cumbersome. We expressed our desire to be somewhere more centric as requested 4 months in advance and we were again told "NO". Not to mention the rooms are old, dirty, and not remotely "Luxury". Having a 1 year old that drinks milk, we noticed that the mini bar had only 1 pint of milk. It was about 8 PM so I called room service to request more milk for my child. The impolite staff member told me to look in the minibar and I told him I would need 6 pints per day as that is what my child drinks. The rude staff member then told me "NO" again! For MILK! Let me make that clear, their immediate response to a request for more MILK was "NO"! This is when I had enough. How can you deny a guest MILK for their toddler at a "Luxury" resort. I was embarrassed for them at this point. After a heated discussion on the phone they finally brought more milk 2 hours later. This is not LUXURY! I had to continually request more milk throughout the whole week as they were apprehensive in providing it. At the end of the day, the general manager helped us get dinner reservations for 3 days of our vacation. This was after hours of discussions and he made it seem like he was doing us a huge favor. We specifically requested to eat at the Mexican restaurant for a birthday we were celebrating which was not accommodated whatsoever. This is the definition of terrible service and frankly a scam when you pay for a "Luxury" experience and then the staff gaslights you and tell you their hands are tied and they are going above and beyond for you. My recommendation, don't support the Bahia Principe brand. This level of bad service, deception, gaslighting, and disrespect from staff does not start at a resort level but is top down from the highest ranks of the corporation. I have stayed at Secrets and Iberostar and the level of service is completely different. Support a brand that focuses on customer satisfaction, organization, luxury experiences, not one like this that makes your stay hectic, unorganized, confusing, contentious and overall a poor experience.