TripAdvisor Traveler Rating

I will be writing a review daily to check consistency. Check in was a dream, with friendly and very helpful staff. Champagne on arrival and cases delivered to the room. The room in the adults block is clean and spacious with a beautiful bathroom with jacuzzi bath. We had breakfast in the Katok restaurant. Fresh fruit, cooked breakfast tailored to every need. Staff are so lovely, made us feel very special. Sitting by the spotless pool, the service is impeccable, staff coming round offering drinks. Towels are provided and the sun beds are plentiful. There was a small issue with the toilet, maintenance arrived within minutes and solved the problem. We are staying in one of the older rooms but it is still 1st class. The refurbed rooms must be amazing. Will post more tomorrow. So impressed so far!

Had the best 2 week holiday ever in mexico.. if you can, get yourselves to Bahia principe luxury Akumal... the staff work their absolute backsides off to make your holiday special.. Nothing is too much trouble for cleaner's, bar staff, entertainment, kids club, all you see around is staff working so so busy in that heat, maintaince to gardeners, lifeguards everyone busy doing their jobs smiling and greetings all day long. The beaches are gorgeous,wildlife everywhere, its just paradise. Food great in the buffet and restaurants  all of us found something we liked and again the staff are all on it and we're so lovely. The buggies take you around which is amazing as it is a huge resort with 4 different hotels with so much to see and do and was still hot in October. Our room was an ocean view in block 47, top floor room 22..so 4722. The view was to die for, so gorgous to wake up to. We had 24 hr room service, room was a little dated in decor but did not spoil our stay at all, there was enough storage for us (2 adults &1 4 year old). The main bed is huge and was comfortable, my daughter had the sofa made as a bed and was big enough & just as comfy. Aircon was amazing to come back to and the big fan was great at keeping us that bit more cooler when you get use to the aircon after a while in the room. The cleaner came every day to turn down and give fresh towels but we put the do not disturb sign on a few days both weeks as we didn't need fresh each day as we reused and didn't need our beds made or sheets changed.. just to make her jobs a bit easier. We tipped her by leaving it under a stone on the bed or give it to her when we saw her. The fridge gets topped up each day, we left a note and tip for him for more children's fruit or milk cartons and he did just that and restocked what beer/water/pop we'd used. You get a towel card per person, collect it at the pool towel bay, and can swap for clean and dry whenever you need. All the hotels on the resort are beautiful, we did visit them but mostly stayed at Akumal for the next reasons. Firstly Would like to give a big shout out to the KIDS CLUB AKUMAL staff We've never ever put any of our children in a holiday club before but these beautiful people were amazing with Aria our four year old. They take the time to get to know your child and are intentive & caring, always speak & listern to your child as an individual when they see them around the resort. Aria loved them saying hello ?? Aria is usually shy and doesn't take to people easily, buy the second week she was asking to go into the kids club each day. They do so many fun, creative and energetic activities with the children.. swimming, singing, dancing, scavenger hunts, tye-dye tshirts, making piñatas, facepaints, painting drawing.. sandcastles..honestly the list is endless.. 9 to 5 none stop fun.. and after the end of kids club they put on movie hours, or just dance or parties and even show the children rehearse and star in.. Aria loved participating in them. Arias never liked getting her face, hair or ears wet..and was scared of none shallow water, by the 3rd day with the kids club at Akumal she was jumping in confidently in the big pools with just armbands and even use a full face snorkel..???? All the staff kept her safe and if you watch them at activities around the resort they do not take there eyes off them, they even walk backwards leading the line of children.. ??they make sure they have suncream on and sunhat. I had no worries leaving my children with them at all and they gave our daughter so much confidence in them two wks playing & spending time with them all. They made her holiday special for Aria, something we couldn't do on holiday.. Shes definitely made lots lovely memories with the kids club Akumal staff and children from all over world. And she hasn't stop taking about it since we got back home.?? So id like to say a massive thankyou and lots of hugs from our family but especially Aria to Josseline, Cuauhtémoc, Eduardo, Ingrid and Rebeca for making her holiday sooo very special and we hope to see you all very soon  because we'd definitely be back because of you all xxx?????? And secondly We've one other special shout out to the entertainment staff at Akumal, they all work so hard to have you entertained and having fun On holiday but Erik won my and Mr Trevors heart..  lots of fun, care and energy, had so many laughs and games with him. a funny man with so much banter.. he definitely made our time at the pool entertaining and wanting us to join in with whatever he was playing at.. bingo, beach volley ball, water volleyball, ironman(my fav so funny) beer games, dance lessons, horseshoes.. so much We didn't want to laze about in the sun or go to another hotel we wanted to join in and laugh with him.. So whatever he's being payed isn't enough..that for sure, outstanding person, outstanding banter and he's another reason (&kids club akumal) we will be back... with the rest of the family.. to beat him at water volleyball..?? Well done Erik you made our holiday very special Hugs and much love Wendy (my love??), Mr Trevor & Aria  x Hope they all see these shout outs because they are all truely amazing people We had no problems with our holiday loved every minute

Firstly, the resort itself is well kept, looked after and lovely. We stayed in the adults only block, room was clean and orderly and always well kept by the domestic staff. Clean towels every day or when asked for, mini bar filled every day and no hassle. Also had a turn down service in the evening, really good service. Hotel, buffet food wasn't keen on, were twice at the main buffet which for us lacked choice and we didn't think the food was that good, Al a cartes apart from the Tequila we enjoyed. We had breakfast and lunch at the adults only buffet which was good, bit repetitive. Only negative we have is the toaster broke on day two of fourteen and was never replaced, not moaning just an observation. Staff worked har d and always attentive, courteous and polite. The adults pool was kept clean and tidy. We only had one day where there was any entertainment, aqua Zumba, didn't worry us quite happy with peace and quiet. Never had any adult games or foam parties either during our fourteen day stay, again no issues with that. One other negative was, one day we couldn't get white wine at either the adults only bar or the main bar!!!! We didn't use the sports bar, sorry but to us it happy a funny stale smell, smelt like when you would clean out a rabbit hutch. Our favourite restaurant was Dolce Vita, all the others were good but the Tequila isn't al a carte, it's a buffet. Also not impressed with the Brazilian ,chicken and meat was not of the quality we are used to, but we are extremely fussy eaters. Never used the 24x7 snack bar. Trolley service was great, regular and only once did we have to cram on. We visited the a la cartes at all other hotels, be prepared for a good ten minutes to Sian Khan, but the trip was worth it , the Alux restaurant. Mariana in customer services was a star, nothing too much trouble for her,made our stay. Thank you for this wonderful service we received from yourself. This was our first tip to Mexico, the Mexican people cannot do enough to make your stay enjoyable. Last point, Mexico in September is hurricane season. Nothing the hotel can do about this but if a sun worshipper then then the weather can be a bit iffy but still warm. Would we go back, yes without a doubt, great holiday had.

This hotel was recommended to me from a friend and it did not disappoint. Every moment from checking in to checking out was so easy and all the staff there were so friendly and helpful. The drinks are all good spirits not watered down at all. There are so many food options especially with unlimited a la cartes but even the buffet was amazing. I’m a little fussy but I found something all the time. The infinity pool is gorgeous. We stayed in one of the updated rooms as we got upgraded at check in and it was such a beautiful room. Mexican fiesta night is a must especially if you have children as it has a lot of Mexican carnival style games. Room service also included and came in useful for us. We didn’t watch much of the entertainment but we did the silent disco which was a lot of fun. We were celebrating my birthday and was gifted some chocolates and a bottle of Prosecco in the room which was a lovely touch. Also went to Tequila restaurant for my birthday and they sang and brought a special dessert out.

We are staying here and I have a broken ankle. If we go to the bar we can get blind drunk like so many people do at the pool bars every day or in the bars in the evening. However if you are less mobile then you can only have beer only in your room and are unable to have wine in the room unless you pay for it as a surcharge! Why? Also although I have to admit that the speciality restaurants serve exceptional food, most rush you out with one placing cutlery under our arms whilst we were eating a previous course. Some also don’t refill your glasses with water or wine during the meal unless you ask whereas others can be attentive. This rushing you out is experienced in most restaurants but not all. The concierge who rang us was rude, as are some of the pool staff, but the room service and most bar staff serve you with a smile. The hotel has an amazing ability to be an exceptional place to stay, however there are a number of areas that need work including the areas mentioned above. Apart from the poor areas of service we have experienced, we would still return and hope these issues will be resolved.