TripAdvisor Traveler Rating

We stayed here in July 2024 and overall I came away feeling robbed. This is no way a four star (let alone 5 star) resort. If you think it is you must have your eyes closed.. The rooms are dated, smelt of damp. Air conditioning throughout was poor in particular the sports bar which is a great place but hugely let down. The food is ok, but I was in Mexico and fully expected enchilada’s or burritos. In fact it was pizza or pasta dishes. How traditional. If you are planning on a trip to Mexico look elsewhere. What I would say is the beaches are wonderful and the beach bar is lovely. The staff are outstanding but I must make special mention to Edgar, he is a dream. Look out for him during breakfast or lunch if you are booked to go. What a delightful member of staff and one of the best I have experienced.

Fantastic resort, cannot wait to return. Make sure to use the facilities at the Tulham or Coba hotels too. We walked 10 mins along the beach to Tulham. Enjoyed drinks there, and the indian restaurant. Akumal was a fantastic place to stay. We plan to go back in October. Staff are very helpful. The New Years Eve party was above and beyond my expectations.

Gretel and Abbigail were so much fun and made our trip very enjoyable. They provided the entertainment with enthusiasm!! Hector our waiter at the poolside bar was sooooo sweet! Enjoyed our stay!! Food was good and we love these sprawling properties so we can get in some good walks. Tulum is a must to walk to for shopping. Building 83 concierge staffing were top notch!!

We visited in October 2024 for 7 nights. We stayed in the Adult only block, and had a lovely view on the ground floor overlooking the Kapok restaurant and the infinity pool. The hotel was spotlessly clean! The food was really good. Unfortunately when we were here there was a tropical storm for only had 2 days of sun, so we only ate at the Katok al a carte and the Indian Al a carte as we wanted to avoid the rain. Both al a carte were nice! The Jerk chicken in Katok was lovely! Buffet was nice and had staples for fussy eaters. Equally the snack bar was nice too! the drinks in this hotel have to be the best I've ever had in an all inclusive hotel! So much choice. The rooms were cleaned every day, sometimes twice. we were a bit disappointed with the mini bar service, we tipped £20 at the start of the holiday in hopes of getting a good service, and would have tipped each day too, but it was never replenished so we ordered more drinks via room service instead. The staff here are very hard working and eager to please, it's just a shame that we didn't get the nice weather as we ended up spending most of the holiday in the Sports Bar playing Uno.

I typically avoid all inclusive resorts. Normally not my cup of tea. With two near adult children thought we’d give it a go. Was amazing. Food was top shelf. Especially the a la carte but even the buffet was amazing. Resort was five out of five. Staff was six. This report was clean and very comfortable. Like I said normally wouldn’t do the all inclusive experience. Now planning our return trip. I can’t say enough good about this place.