TripAdvisor Traveler Rating

Food really nice, you can book the alcarte restaurants . Grounds nice but not enough sunbeds to enable the customers to relax in the sun. Rooms need attention, we was on floor 4 and when we had rain in came in down the walls. Location is a little far out so it's taxis or goung on trips.. Definitely not be going back to this hotel

Very good food, thank you chef Juan!

Very disappointing experience. After a 15-hour journey, we had to wait around 30 minutes just to check in, with no consideration for our situation. Upon arrival to the room, we were faced with a strong sewage smell, making it impossible to stay. We were then moved to another room, which was only slightly better but still had unpleasant odors and did not meet acceptable standards. The resort is clearly poorly maintained — damaged walls, deteriorated balconies, and an overall neglected environment. It looks nothing like the photos advertised. To make matters worse, the only solution offered was to pay over $200 per night for an upgrade, which is completely unacceptable considering the conditions we had already paid for. Very poor experience overall. Not recommended.

Room near main pool was clean. Food was great! The entertainment & games team near the pool were amazing especially David who lead the wellness classes in the morning, stretches & pool aerobics, thank you again David, you made our stay great! Keep dancing & smiling ?? Thank you Connie

The food in the restaurants were quite good. The buffet restaurant was pretty good too condisering they are trying to appeal to many different kinds of guests. The resort is very clean but could use some updating in the rooms. Some paint/refresh would greatly improve the rooms. The following are the issues we had with this resort: No map or list of tel#s given when checking in (the resort is quite big) On our second night we had bugs/worms crawling on our bed and pillows. Could not get a hold of anyone by phone, had to walk to the lobby. Front night desk manager was not fazed by this. Did not apologize, no empathy. Was moved to another room in another building. This room had no coffee maker, only one chair on the terrace and no handle on the terrace door to come back into the room. They have no face clothes, even when I asked a housekeeper for some, though it seemed she did not understand English very well. Also we were left with one towel after our room was cleaned the one day. For three days there was no internet. Every time we called "they were working on it, should be back up in an hour" On our last night the safe would not open. Had to wait a long time for someone from security to come and fix it within ten seconds. Requested an email address to send to the manager in regards to all of our issues and no response was ever given.