BlueBay Grand Esmeralda reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 3.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

13828 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Never a 5 star hotel - 2 star at best

chine247 (Bournemouth, United Kingdom) on Jul 04, 2022

I paid for a fully inclusive holiday with my girlfriend. The food was poor, my girlfriend is gluten intolerant and the gluten cards they used changed daily for the same foods. The lift wasn’t working for 4 days. The Wi-Fi was non existent. Not enough poolside loungers. The mini bar was not replenished with bottled water. The buffet food was not of good quality. The staff were not interested in helping us. Spent half the holiday in our room due to being ill from the food. This is supposed to be a 5 star hotel, it is closer to a 2 star hotel. There are great hotels in Playa Del Carmen so avoid The Blue Bay Grand Esmeralda. Very disappointing!

TripAdvisor users rated this property 5 out of 5

The best entertainment team

E1331EOemilys on Jul 04, 2022

The entertainment team is the best and so activities all day long (beer drinking contest ??) There are different shows every night such as the fire show and circus night! All the staff are super friendly especially lalo but gustavo, willy, lizz, alex, ivonne and wendy are friendly too

TripAdvisor users rated this property 1 out of 5

Very disappointed

angelahD1447PJ on Jul 03, 2022

I've just returned from 2 weeks here. Where to start? FOOD breakfast is OK because I survived on cereal although the milk was warm. Staff at the pool restaurant where lazy, had to ask every morning for coffee and cutlery. The main buffet restaurant is too busy at night, you have to queue for dinner and the food is the same every night. Fish, pork chops and a chicken dish, it's usually cold or just warm. Drinks are a hit or a miss as to whether you get the end of the barrel or not! Not a big selection of food either. Restaurants are not air conditioned so it can be very uncomfortable eating. ROOMS are OK, bedding isn't changed only time I seen the maid was when she arrived on my last day for her tip! Had to ask for coffee and sugar everyday! Bed comfortable. ENTERTAINMENT at the pool is crap loud music which is usually inappropriate due to the language. At weekends at lot of Mexicans book in and just take over the place. 1 fight broke out due to a Mexican stealing someone's phone and money at the pool and 1 Mexican was sick in the pool due to too much alcohol. Another woman Mexican was pulled from the pool after she passed out due to too much alcohol. Entertainment is targeted at the South American guests so not much to do if your British or American. The beach is awful. It absolutely stinks. Drinks are watered down, glasses aren't cleaned properly. If you like pork chops on the menu for breakfast lunch and dinner then this is the place for you! Comes with lukewarm veg and potatoes at every sitting golf carts never seem to be going to where you want to go so just walk it's quicker! Definitely not the 5 star advertised, 3 at best! Even my rep from Tui agreed and gave me back 10% of my booking cost due to being missed my holiday. If your booked into here and noy yet travelled then try and change your booking. Only good thing about this hotel was the weather!

TripAdvisor users rated this property 4 out of 5

Animation team

bethanj620 (Cardiff, United Kingdom) on Jul 02, 2022

It’s only a four star as the animation team Gustavo, lalo,Alex,Wendy,ivon, lizzi made our whole two weeks amazing, they become part of our family, we had a blast such great animation team made our day everyday ! Wish I can bring them back with me! They are amazing!!! Unfortunately entertainment in the night is bad, like it’s a average and the bar closing 11:00! There no inter action with the audience at all! There nothing to do at all Plus this hotel been missed sold to us post to be 5 star but it’s three 3 star, Things needs to change to bring it back up to five star! Apart the day time animation I Love them guys! The staff are rude and not very polite, restaurant slot are only on hour but they don’t tell you that, you are all inclusive only treat like your half board! Oh if you member u get much nice experience but if not you get the average service, entertainment when it should be equal all around! And not treat everyone different. We should get what the members get as it post to be 5 star but it’s not tbh It a big fat three

TripAdvisor users rated this property 5 out of 5

Mexico

M2605RDsamantham on Jul 02, 2022

Honestly An amazing holiday a big shout out to the animation group- Willy, Gustavo, Lalo, Alex, Wendy, Ivan, Liz. You lot honestly made our holiday more with you beautiful personalities and Fun times! More Tequila!!! Love you guys!

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