TripAdvisor Traveler Rating

We are a family of 4 ( 2 adults and 2 small children). We are here now.. we had to do a room change because of the very strong mold smell in our room. We are in building 7 and they moved us from the bottom floor to the top and it was much better! The resort itself is pretty decent -nice landscape and clean. They have 2 big pools - we always had problems finding a lounger at the beach and pools. We have no complaints except for the trolly service around the resort - if you have small children or mobility issues and rely on trolly service forget it! They are very unreliable and come randomly and when they do come around they are full.. the main pool is far from building 7 and we waited over an hour for a trolly to come and when it did it was full-another couple decided to walk to let us on with our sleepy children. The food is OK but nothing special…

Only had a two day stay at blue Bay. Flight was cancelled and had to pit in here until next flight. Having stayed at over 10 resorts in the Mayan this one always popped up on red tag, WestJet, Sunwing…. I am so glad we never Paid money to stay here. Rooms old, gross dated moldy, dirty bloody, list goes on. Buffet food was decent, beach, and pools nothing special, night life was something but no air flow, entertainment crew was actually pretty decent. Coffee shop was nice, gym was small but clean. I think overall it fail.

50 pool lounge chairs for 500 guests and they are all reserved all day by towels water bottles and books. Borrowed 2 and when they arrived to check on their stuff I was threatened to a fight. Concierge showed sympathy but 0 action taken. Lots of signs saying no reserving. No security. Too much drama just to sit in the sun.

Kaci was the best she was the bomb in the entertainment staff was truly amazing, bingo and volleyball were my favorite, and the hotel was super clean and my time by the pool was always so nice, even on rainy days!

Rooms in building 2 , 3 and 4 are by the pool and beach — all of the landscapers, no spaniel, cleaning staff, maintenance and insecurity Olga in building four made all beautiful towel art thanks