TripAdvisor Traveler Rating

Kids club was fantastic!!! It was a great break for our kid to do some children’s activities just for kids. Helped jeep him on a structured schedule outside of our school routine. He had a TON of fun, and gave us some child free time time to relax knowing our kid was safe, entertained and having fun.

We stayed here the same time last year. Concerns we had then have not been corrected. While beds are good, the rest of the room is very outdated. Only place to sit is bed or desk chair – we used to have a sofa. Internet is sporadic. AC works either freezing cold or Off. Cement on balconies is falling (in fact, a piece hit our neighbour.) Paint is flaking, roof thatch is falling. A large piece of thatch fell in the buffet the morning we were leaving and no one cleaned it up. Need more lights in the hallways and stairwells (Bldg 5) – very dangerous at night. Cleaning staff is good. Worst thing is there is still NO HOT WATER! Construction on the new Circle One area had stopped last year and is still stopped. Food in the buffets is unchanging, uninspired and limited in choices - same every day. Speciality restaurants food is reasonably good. Need “Contains Nuts” warnings on buffet signs and menus. Staff is very good – kudos to Ruberta, Candido, and Esther. Beach is cleaned regularly. Lots of erosion. Major improvement in Circle One beach area with lots of new lounges – David does a great job. A few days before we left many new lounges were placed around the pools. Except for the beach and pool comments, nothing has changed in the last 12 months, in fact it is further deteriorating. Resort needs much improvement. If you are budget conscious this resort is for you, but remember, you get what you pay for. We said we would give it another try and we did. We will not return.

We stayed for a couple of days before meeting family at another resort. Room was basic but clean, we only ate at the buffet and found enough options for us. Enjoyed cocktails on the beach. For the money it was decent.

THE WORST place we have ever been to. Staff were good but not nearly enough of them. No swim up bar, We had issues with our neighbours and called security multiple times. Not only did they not show up but lied to us multiple times regarding their arrival times to deal with the situation. Bed was rock hard Pillows were hard and difficult to sleep on No hot water all 8 days. Barely warm. Even the spa had no hot water Food sucked. Limited choices and often cold. A la cartes were ok. Place is a little run down especially at the black and white bar. No towels at one point when replacing for the beach. Not enough chaise lounges and multiple were broken Rooms are run down View from our room was nasty. Nothing to see except for a dirt plot and a few trees. Beer isn't all that great. We've had Modelo at several different resorts which is good. This one had superior which is superior to nothing. Only served in tiny plastic cups. Cheap and useless Only one snack bar and on other end of resort. Line up at each of both bars for drinks for a plastic cup that will be done in 3 swigs. Multiple bathrooms with clogged toilets full of poo. Another toilet without a toilet seat in the lobby area (womens bathroom) STAY AWAY FROM THIS PLACE. So many other good ones like Princess, Occidental Xcaret and all within minutes of each other.

Juan carlos Jimenez habitation 8222 Overall a great experience and always left amazing towel art overall a 10/10 experience