TripAdvisor Traveler Rating

Great food and service! Have returned multiple times!

Outstanding food and service, quick and top quality. Romulo and Leo are great staff members

Very nice meal and great service.

Our stay at Grand Blue Bay Resort was one of the worst travel experiences we’ve ever had. The most upsetting part happened at checkout. I was accused of “damaging” the sheets due to a few drops of menstrual blood—something completely normal and accidental. Instead of handling this discreetly and respectfully, staff took photos and displayed them on a screen in front of multiple employees. I was humiliated to the point of tears, and no one showed any compassion or professionalism. We were then told that if we didn’t pay a “cleaning fee,” they would not return our card to leave the resort. We felt completely pressured and uncomfortable, and were even made to sign a document stating the “incident.” This felt extremely inappropriate and coercive. We also had issues with the towel system. While we were at breakfast, security removed our towels. When we tried to retrieve them, staff refused to help and told us we would be charged for “lost” towels. Multiple people witnessed security taking them, yet no one took accountability. It felt like a money grab and a complete lack of customer service. Beyond these incidents, the resort itself is outdated and not very clean. We heard from several other guests who had to change rooms due to issues and there were may other concerns/complaints. Overall, the property does not match expectations. We came for a relaxing getaway with friends and instead left feeling stressed, embarrassed, and taken advantage of. The way guests are treated here is unacceptable, and I would strongly advise others to avoid this resort.

The staff was professional and quite welcoming.