BlueBay Grand Esmeralda reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 3.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

14551 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Rocio Renteria Concierge

Jean M on Jan 26, 2023

Rocio Renteria Concierge has been a great help for my sister and I, that needs a lot of help, she help us with the reservation of the restaurants. She teach us use the app. She is a great lady. If you come from this hotel go with she.

TripAdvisor users rated this property 5 out of 5

Jose solve my problem immediately and my concerns................ very good so much of a helpfull he is.....????????.

Norma P (Niagara Falls, Canada) on Jan 26, 2023

I came late to book a reservation for me and my fiance to have a good dinner and Jose Cordova made it happen... he is so easy to talk to. Very nice man ,.............. Help me right away!!!¡!!!!????????

TripAdvisor users rated this property 5 out of 5

This is an excellent resort if you keep it realistic.

Journey31472362459 on Jan 26, 2023

I booked this resort under RCI so there were some bonuses that came with it. Our Conceirge Andrea was absolutely wonderful on the owner side of things. She set things up that we didn't even know to ask for. The resort itself is old. I have heard it was one of the first along the beach there and it does show here and there but overall it's very nice. The maintenance worker could do a better job on repairs in my opinion but that's my only complaint. Food at the buffet is decent. Nothing to complain about. The restaurants you need reservations for in the evenings are really exceptional. That food is top notch. Make sure you schedule at one of the restaurants every evening. Beach is small but nice. There is a surf break installed so there aren't any waves to hit the beach there. No body boarding or anything but the option for kayaks and other non-motorized items is free and can be nice. Loads of Canadians at this resort. I hear it's normal which is fine with me, Canadians are friendly.

TripAdvisor users rated this property 5 out of 5

BlueBay

Yildyz S (World) on Jan 25, 2023

????????????????????????????Concierge Martin was very friendly, he supported us with our restaurant reservation. Excellent hotel and everything is great. We'll be back soon!!!! ????????????????????????

TripAdvisor users rated this property 5 out of 5

Amazing

Kerrie S on Jan 24, 2023

Itzel is the greatest customer service rep thank you for all your help!! 10/10 recommend the resort and her service. So friendly and accommodating ?????????????????????????????????? absolutely amazing

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