BlueBay Grand Esmeralda reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

16872 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Avoid it.

unacervezaporfavor1 (Gatineau Quebec) on May 15, 2024

Lots of promises, little delivered. Should be called BrownBay on account of the color of the algeas in the sea. Became a Circle One member to get the VIP treatment. You get the worst section of the beach, a small reserved spaced with not enough sun chairs. Beach party went on until 2 am, security staff was either understaffed or incompetent. We had a long list of grievances. Left on our 3rd day, not coming back. You think they'd be honorable about cancelling our membership? Nope. They apologized for the incenvenience, we told them we still want to cancel because it's a subpar resort. Didn't hear back from them since. Will probably have to go with legal action. Go anywhere else but BlueBay.

TripAdvisor users rated this property 1 out of 5

Bummed

Danielle B on May 15, 2024

I showed to to blue bay resort they took our bags then a concierge introduced himself to us stating that he would be looking after us the whole way. No one informed us that they were only holding our bags and that it's our responsibility to get them to our room even though it came off as that was the reason why they took out bags. So basically pointless to hold our bags for 3 min while we check in. We didn't exchange our money before we arrived so we asked if they could they said yes but only in large bills hoping we would end up having to hand out large amounts of money for tips. Every person there was expecting tips yes I understand that's how they make money but it was rare to get a smile from the staff. I always want to be friendly and meet new people but I felt like we were treated like an annoyance. I have been many other places and treated great. If hospitably is your job do it. No one told us we had to book a la cart for dinner so we did the buffet a non air conditioned hall. When we did book Al la cart one time we showed up 15 min early waited in line for 25 min. Once we reached the head of the line they said we were to late and could not enter. A ongoing joke with my partner is that of you wanna loose weight go to blue bay resort. They food is also so far away always no pool side snacks offered or the odd snack set up. If you don't hoofer to the main dining hall a good walk away your skewed. They did have the odd shuddle go by but you had to work for your food. We also payed 200 dollars American to go on a cocobongo pub crawl. We ended up paying for our own transportation both ways to Playa 70$American when transportation was supposed to be included and entry to other bars. Our wrist bands got us entry to cocobungo and a free drink each. So end of the day we spent 270 $American to go to I club. We booked a fishing charter through the hotel we were told not to get sucked in to paying extra to the charter to eat our fish that the hotel would do it for a small fee. We came back with our fish and suddenly we are told that they don't do that. Eventually they did after signing wavers. And last but not least we missed out on so much going on events and such. We would just wander around and catch the last few min of a performance of something. Would have been nice to know. Honestly I was a bit board bummed about no one being very kind everyone wanting money (which is fine but it's your job in the hospitality industry to bring spirits up. The room attendants were great kind friendly.

TripAdvisor users rated this property 2 out of 5

Just go somewhere else

johnandbethphillips on May 14, 2024

This resort isn't worth your money. No AC in restaurants, pool was gross, unit is in need of maitenance. Several times a day food isn't available anywhere. Long lines at all the bars, not pool side servers, beach was unusable. Spend a little extra money and don't go here.

TripAdvisor users rated this property 5 out of 5

Great Server - Paula!!

Joshua A on May 13, 2024

I am writing this review to express my appreciation for all the workers and servers at the resort. The one that especially stands out as memorable (even unforgettable) was the server at the Black and White, Paula Yeh. She helped us at the Black and White itself, but also at some of the special VIP events over at the restaurants. She was very kind, exceedingly helpful, and phenomenal in her job! She went out of her way to make our visit a better one. In fact, she was the best part of my trip there. It was Paula - and people like her - that made our experience go from good to excellent!

TripAdvisor users rated this property 1 out of 5

5 days in hell

Negar C on May 11, 2024

Broken beach chairs No space anywhere Unreliable staff, rude and you can tell they have dealt with so many complaints they don't care anymore. We had a phone call to our room asking us how our stay is, I told them that our room smells like sewage. They told me tomorrow morning to come to the lobby to change our building as that whole building smells like sewage. Today I went to the lobby at 11. They had no record of our conversation and told us it's probably from the main company and suggested for me to go stand in a long line to talk to concierge. The messages you see apologizing for your bad experiences you've had under your bad review, don't believe that with cause I went to the lobby to speak to the general manager when had left the apologetic message, apparently that's also from the main office. Here the staff are rude or in best case scenario, they just don't care. The buffet restaurant is sooo hot that you'll sweat in your plate. Not sure how your supposed to spend your time on this resort since the only free pool chairs are the broken ones, the restaurants are hot with no AC and none cares. It feels like being stuck in hell. I can't wait to go home to actually rest and relax.

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