TripAdvisor Traveler Rating

Loved this resort! Entertainment at the pool was amazing and so much fun! Special shout out to Kaci! Excellent at getting everyone involved! Music was great! Food was great….I have celiac and was always able to find a gluten free meal. Service at the restaurants was also the best! Thank you!

Entertainment was fantastic, especially Kaci, Silver, Pamala. I really enjoyed my stay here. They really encouraged participation in the events. Sunrises were amazing. The food was great. Spent 10 days and don’t want to leave tomorrow.

Had a great vacation at Blue Bay Esmeralda! Kaci was absolutely amazing! We loved her and played all the games! She was so upbeat! We also loved Silver and Pamela! Special shout out to Kaci! Music was fantastic! Food was awesome! We loved all the entertainment and felt sad to leave!

We recently stayed at Blue Bay Grand Esmeralda with a group of 29 people, and overall, it was a memorable and enjoyable experience with a few areas for improvement. Traveling with a large group, including couples, families, and friends, we had diverse needs and expectations, and the resort managed to accommodate most of them well. Check-In & Group Coordination: Check-in was relatively smooth considering our group size. We appreciated that the front desk tried to keep our rooms close together. It took some time to get everyone settled, but staff remained patient and helpful throughout the process. We had to move buildings but they were good to accommodate. Rooms: The rooms in building 1 were clean, and well air-conditioned. Some rooms had better views than others, and a few minor maintenance issues were reported (like slow drains, clogged toilet and the elevator was not working but these were addressed. Housekeeping was consistent and reliable across the group. Food & Dining: The buffet offered a good variety of options for all diets, and the specialty restaurants (especially the Steakhouse and Italian) were a hit with most of us. With a group this size, getting reservations was sometimes tricky, but with a little planning, we managed to dine together on most nights. Staff at the restaurants were courteous and accommodating. Beach & Pools: The beach area was beautiful but note that seaweed can be an issue depending on the season. The resort staff worked hard to keep it clean. The pools were a favorite for everyone, especially the main pool with the pool side bar. Poolside service was excellent, and we always had loungers pool side and some days we didn’t get to the pool until 8:30-9am Entertainment & Activities: Daily activities and evening shows were fun and diverse. The entertainment team was engaging and made an effort to include our group in the fun. Some of us also took advantage of some excursions. Service: From bartenders to concierge, most of the staff went out of their way to ensure we had a great time. With a large group, things can get complicated, but we were impressed by how well the resort handled special requests and helped coordinate our group’s needs. Overall Experience: Blue Bay Grand Esmeralda was a solid choice for our group getaway. While it may not be ultra-luxury, the value, setting, and service made it a fantastic option for hosting a large group. We'd recommend it to other big families or groups looking for an affordable and fun all-inclusive experience in Riviera Maya.

First I like to say isn’t a five star resort, I give at least 3 stars. I had been in another resorts, but this was the experience of my life, got here on April 28, 2025 , very exhausted from my trip and I got to my room it was dirty , AC not working and when you get to the hotel you get welcome by a person that want to sell you time share, foo in restaurant a la cart say something, cold and not appetizing for what ever they said is a gourmet food . Regarding about security is very poor not well trained, not enough chairs to lay on the pool, regarding about the beach is dirty and the chai lounge are for the time share. This hotel has to be restored and painted is very sad , some of the employees are nice , Carlos the concierge was amazing ????????Seferino one of the drivers all the time very polite and courteous thank you Seferino But honestly I was planning to have a nice vacation but instead that my nightmare started the day that I arrived here , I totally I don’t recommend this hotel