Overview
El Dorado Royale, a spa Resort for adults only, is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. A romantic secluded deluxe all-inclusive spa resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of sparkling wine
- All gourmet meals and specialty bites
- Mini-bar restocked daily with soft drinks, water and beer
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed
- Garden view
- 1 king bed
- Garden view
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed, or 2 queen beds
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Patio
- Smoke-free
- Upgraded amenities
- Step right into a lazy river that crosses in front of your suite's patio.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
Amenities
La Isla pool
La Isla
Los Tucanes
Beach dining
Fuentes Pool
Health Bar
Jojo's Bar
Cabanas
Fuentes Theatre
Rincon Mexicano
Guacamayas Bar
Cocotal
Lobby
Guacamayas Theatre
Martini's
Pier
Jojo's Restaurant
D Italia
Exterior lobby entrance
Location
Reviews
Old, musty rooms; even worse service
IKM520 on Apr 20, 2024
I wouldn’t send my worst enemy here. We came for a wedding so the resort wasn’t our choice, but boy was this stay a huge disappointment. Everything is old and worn down. Honestly, they need to pause and renovate the rooms because there’s nothing 5 star about the dingy, musty, old decor & furniture in these rooms. We opted for an ocean view swim up for our stay. We saw that it wasn’t the most modern online but what it looked like in person was just nasty. Almost every tile on the floor is cracked or damaged in other ways. Our room didn’t have a h hook on the door. The toilet looks like it belongs in a cell. The couch is so musty and old that it is faded throughout. The jacuzzi tub looks disgusting. It’s yellow and has spots and all kinds of mess in it. The area outside the room smells like sewage and the swim up pool area/patio has droppings, paint and who knows what else. Housekeeping comes, but only made the beds. Our floors were stained on arrival and after housekeeping came twice without cleaning the floor, I had to call to complain. Housekeeping also never replaced the wash cloths and never restocked the mini bar. The food was awful. Nothing comes out hot. Nothing tastes good. Nothing is fresh. And even if you order the same thing from the same place, who knows what you’re going to get. Most of it tasted like microwaveable appetizers but I guess the microwaves weren’t working because everything was served lukewarm. The shuttles are supposed to run every 15minutes. We never got on a shuttle under 30 minutes but the wait was usually 45mins to an hour. After the wedding, the bride and groom had to call to be picked up, despite booking through the resort and being told we would have shuttle service after the reception. Many waited more than an hour. As if the old decor, unclean rooms and bad tasting, cold food wasn’t enough, the SERVICE WAS AWFUL. I have never paid to be treated so poorly. All of the servers in the restaurants (Cocotal, La Isla, Santa Fe, Chef’s Market) are rude and disinterested. They get irritated if you ask for water. They disappear for 20-30 minutes during service, and never even look towards your table to see if you need anything else. When we went for breakfast, the hostess told us we could order waffles, the guy who brought the waffles out nastily told us that this was a buffet and not an a la cart restaurant to don’t order anything again (despite the hostess tell us to order and the server coming to take the order). The people working the hot food areas in the buffet frequently leave their stations unattended and who many of the options were empty and not restocked.
Great service/no beach/good property
christinecD5910JQ (Jacksonville, Florida) on Apr 20, 2024
My husband (50's) and I went with my mom and her husband (70's). The place is very spread out which has it's pros and cons. It did not feel busy, but there were times when you choose to either walk a fair distance or take a shuttle. Not a big deal but just something to think about when booking this resort. The shuttles do run very frequently and are efficient. The food was good. And the beauty is if you don't like it or if there isn't enough, you can order more. We really liked the Asian-Kampai at Casita's and went twice. There are 2 Italian places. We preferred the one on the Royale side but both were good. You have access to restaurants at all 3 properties so that is a bonus, but we tried to stay on the adult side. :) The pizza place by the pool is good. Las Fuentes Culinary Theater was a fun experience. Sante Fe is ok. The Indian restaurant at Generations was good too. The main pool is frustrating. There are no places to sit/lay/put your stuff. You can rent a Bali bed for a ridiculous price of course, but if you just want to get in the pool, it is difficult because there isn't a seat to be had unless you get up very early and "reserve" it with towels. We found the smaller pool near the main pool after a couple days and that was much easier to deal with. They should get rid of the beds at the main pool to accommodate more lounge chairs and more people OR do not allow people to save chairs if they are not using them at some point. My husband and I set our towel on the side of the pool so that we could get in since there was not one available chair, and I was asked not to do that. So we left. The service was fantastic. Everyone works so hard and all the employees are very nice and most seem to have been there for a very long time. The entertainment is ok. There are some activities at the main entertainment area, and when they end, the dance section starts to pick up. This is usually around 10. There isn't a lot of entertainment but enough to have something to do in the evening (and the day too) if that is what you are looking for. The martini bar in the main lobby is great. They have music and the drinks are good. We did the bike tour and that was fun also. The beach is really inaccessible. You would not come here for the beach. In addition to the beach (water) itself being inaccessible, there are very few places to actually sit or lay on the beach. On the Casita's side it seems like there are more, and if you are a member of their timeshare, there are reserved spots for members. So if you are on the Royale side, you have very few beach options. Our room was kept very clean. The rooms are somewhat dated but the bed is comfortable and our view was beautiful. One slightly odd thing that I cannot believe nobody seems to have mentioned in any other review, was the light coming from outside thru the bathroom window. It stays on throughout the whole night and since there is no dividing wall from there to the bedroom, the whole room was lit up from the outdoor light. This may not effect everyone, but I need a darker room to sleep. :) So, I took an extra sheet and draped it over the glass door in the bathroom to block some of the light, which was enough where I could sleep. Not the fault of anyone, but an off switch for the light would be nice. We were in building 1, which had a beautiful view and was close to a smaller pool near the health bar. They had good smoothies and wraps, but no alcohol. The water was very cold. It was a quiet area and we loved the location, but it would have been better if there was some other beverage options or regular service to the pool. We were located right next to the Casitas section and you could literally see one of the pools and swim up bar from our room. We mistakenly walked there one day and ordered a drink and after we received it we were politely asked to leave. This probably would have been less frustrating if we were able to actually get a spot at the main pool. If we were to return we would possibly consider the Casitas side just for pool and drink options. OR we would request a room at the far other end of the resort near Fuentes pool and Kicks, just to have access to more things. For reference- we typically go to AM resorts (Secrets/Dreams) and those are a step above this property. BUT, the service here is amazing and we definitely had a great time!
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