Overview
El Dorado Royale, a spa Resort for adults only, is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. A romantic secluded deluxe all-inclusive spa resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of sparkling wine
- All gourmet meals and specialty bites
- Mini-bar restocked daily with soft drinks, water and beer
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Maximum 2 adults
- No more than 2 guests in the room
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed, or 2 queen beds
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- Jetted tub
- Patio
- Smoke-free
- Upgraded amenities
- Step right into a lazy river that crosses in front of your suite's patio.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
Amenities
La Isla pool
La Isla
Los Tucanes
Beach dining
Fuentes Pool
Health Bar
Jojo's Bar
Cabanas
Fuentes Theatre
Rincon Mexicano
Guacamayas Bar
Cocotal
Lobby
Guacamayas Theatre
Martini's
Pier
Jojo's Restaurant
D Italia
Exterior lobby entrance
Location
Reviews
TripAdvisor Traveler Rating
NOT ACCESSIBLE!
Linda S on Dec 20, 2025
The grounds are lovely and so well kept. The staff is amazing and they all deserve a nice Christmas bonus. What was absolutely brutal was the lack of accessibility. I told our travel agent we needed an accessible room. I emailed the resort a month and a half ahead of our trip to tell them we needed an accessible room. When we checked in I told the agent that we needed an accessible room. He didn’t seem to know what he was doing and we assumed he was in training in that someone was helping him. Guess what- there is a 6” step to get in the room. It was very late in the day at this point and we were starving. Whatever, we stayed in that room for a night. The next morning my husband went to the concierge to see what they could do. They sent us to the front desk. Front desk made us call Lomas main call center. Main call center told us to talk to the front desk and the front desk told us to talk to the concierge. Over two hours to go in a complete circle. We finally were referred to Luis, the manager, who was the guy that checked us in. He spent quite a bit of time telling us what he couldn’t do. Then he went on try and upsell us to another room which he later admitted was not accessible either. Finally they decided to get me a ramp for the room. Unfortunately Luis had given us a room right at the bottom of the stairs so 1) I could not make the corner with my scooter and 2) everyone coming down the stairs would trip on my ramp. We’re about 5 hours dealing with this now. Marilyn, our amazing concierge managed to get us a new room. Maintenance came and installed extra handrails in the bathroom and shower for me. We went to the fancy restaurants in Generations a few times. They’d get a ramp so I could get in the restaurant but there was no bathroom I could use there. The ramp would not work in a hallway where I’d have to try and make a sharp turn. I was limited to the main front lobby or our room. I don’t feel bad complaining in that their target market is Canadians and Americans where we expect accessibility or at least a warning that it’s not. Please google “Is El Dorado Royale accessible”. Yes, it says the resort is. It’s not. How can they claim to be a 5 star resort when something so simple is over looked? One lady with major mobility issues was given a second story room. Her husband had to carry her up and down the stairs. This is a major safety concern! Imagine if there had been a fire. Or if he tripped. They spent a day getting sorted out as well. Very frustrating!
We felt welcomed and cared for every step of the way!
Redeployed (LaSalle, Canada) on Dec 18, 2025
We enjoyed our week at El Dorado Royale. We were there last year also. The resort is beautiful, and immaculately maintained. Not a piece of paper or trash anywhere to be found! The beaches and every public space is groomed daily. Lots of winding paths, pools, and gorgeous ocean view. The staff is remarkable. Every interaction was marked by warmth, professionalism, and a genuine desire to serve. From the moment we arrived, we felt welcomed and well cared for. The service throughout the resort was consistently good, with one exception: sometimes it was hard to locate a shuttle to take you across the resort. IYKYK! The food is better than most resorts you may visit in Mexico. It's probably our favorite one of all. There is a great variety of dining options, and the quality, presentation, and flavor are excellent. However, the second week before Christmas, the numbers were down and so the restaurant openings and closings seemed more sporadic than when the resort was full last year. Our room was spacious, clean, and comfortable. We both found the bed to be incredibly comfortable, and the quiet, adults-only atmosphere made it easy to truly rest and recharge. It's a great place, and I highly recommend it. We went with Delta Vacations, and the price was unbeatable, and the service by Delta was second to none.
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