TripAdvisor Traveler Rating

Ricardo B is the best! His margaritas are amazing…all different flavors! Awesome service and attention. Plenty of cold beers, all kinds of fine tequila. You don’t have to go far for a great time! Can’t wait to come back!!!!!!

This was a great stay in most respects and the hotel is attractive, mostly well-run, staffed with helpful competent people. The only thing I can blame on any staff is the pool, which is not clean and is underchlorinated. The one other problem with this stay is not the staff's fault: the appalling outdoor noise at night. Our suite was on the East side of the building and the nightlife from the street below was deafening until 3am nightly. Only the heaviest of sleepers could endure this. Maybe rooms elsewhere in the building are better. Don't stay on the east side of this building and maybe it'll be a great experience.

The Fives is an excellent location for the markets, beach walking and great restaurants. The staff and very friendly and helpful. We had an excellent server, Sabina for breakfast. Sabina was friendly, spoke excellent English and taught us some Spanish! Thank you Sabina. The Rooftop Pool and restaurant are excellent. Like another world. Great pool, great service, very unique dishes. The rooms are spacious, clean and have everything you need. I would definitely recommend The Fives!

Our family of four stayed at this hotel for 6 nights. The breakfast buffet was convenient, fresh, and tasty. There are turtles in the indoor water feature that was cool. The hotel is close to the beach and very easy to get to. We found a few great restaurants very close to the hotel. The staff is friendly and professional. But, unfortunately, the negative reviews I read here were more than fair and then some. EVERY SINGLE NIGHT for 6 STRAIGHT NIGHTS there was VERY loud party music played in the upper pool deck. It's so loud you can hear it from a block away from the hotel at ground level. Our room was just below the pool level and you can hear people walking above us, furniture being moved around, waiters going back and forth. There's little to no insulation between the ceiling of the building where the pool, restaurant, and hot tub is and our room. This was a stunningly bad construction choice. The pool is beautiful, but unheated. So this January when the temperature didn't rise above 82F during our stay, it was too cold to enjoy it. Towels were hard to come by. But the worst part was that the hot tub was NEVER HOT. It was body temperature at best when it should be set at 104F at least. My family loves hot tubs and this was one of the reasons I chose this hotel and we could never enjoy it. It was the most disappointing part of our stay. We met a couple who own a unit in the hotel and they told us the hot tub is always inadequately heated and they're constantly needing to ask the staff to turn it up as well(!) The add insult to injury, the hot tub area was reserved for private parties TWICE, for two separate days, during our stay and TWICE we went up and had to return to our rooms instead. Hotel guests could not use the hot tubs during those two afternoon/evenings. They were double booking the hot tub, basically. Housekeeping was also inadequate. The beds would get made and the sand swept out, but the floors just kept getting dirtier and dirtier and no one was mopping it. The tiles show off all the dirt and we could see it accumulating during our stay. The room was getting pretty gross, the humidity making it not just dirty but also damp feeling. Like the other reviewers, the room smelled very moldy when we first entered it but seemed to get better as we stayed there. I think they keep the AC off when the rooms aren't in use and so it gets very damp and moldy smelling. Clearly the problem is management. They're trying to nickel and dime the place by cutting costs on heating the hot tub properly, double booking the hot tub area, keeping the AC off in unoccupied rooms that encourage mold growth, hiding the towels by the pool, not heating the pool adequately during the colder months. We will not be staying here again and we will definitely tell friends and family to avoid it.

This is one of the nicest hotels I’ve ever been to. It is very beautiful, the rainfall shower in the bathroom and the hot tub were everything! The rooftop, pool and bar were everything! Oh and the staff was really really nice and it is a beautiful overall. Can’t wait to go back! It made my birthday extra special.