TripAdvisor Traveler Rating

My stay at The Fives Downtown Hotel & Residences has been exceptional. Daniel, Carla and the rest of the staff were professional, friendly and very accommodating. Daniel was my ambassador and he made sure I was well taken care of. He arranged for a massage for me at the spa, booked a tour for me, provided me with suggestions for different things to see and just made sure that I had a wonderful experience during my stay at the hotel. Five stars! Definitely will return for a future visit.

We stayed here for 9 nights and whilst the hotel itself is ok. The staff are thieves,they stole my sons sliders after he left them upstairs by the pool, no other guests where present. They have camaras all over yet didnt see anyone steal them so we believe it to be a member of staff as after he left the pool shuts. Was directed to police station but it does exist to the area i was sent. Clearly wasting my time as we leave today. Also there good reviews are by bribing guests to leave a good review by rewarding them with a gift.

We arrived at this hotel when I was fleeing from an all inclusive that promised to be amazing and my experience was terrible (iberostar quetzal) we were tired of spending all day trying to cancel our reservation and get our money back which didn't happen. We were desperate with a two year old baby and we got there and from the moment we entered the staff was extremely friendly, the facilities were incredible, very clean and the service was exceptional. After telling them about our experience they gave us a beautiful room, every day they were concerned to ask us how we were doing and if we needed anything. They were six wonderful days, where we were extremely comfortable, enjoying the roof, the pool, the food and above all the excellent service. Without a doubt it would be my first choice to return to Playa del Carmen. Excellent location and an amazing place to spend your vacations.

Great hotel, close to everything: the Quinta Avenida, the ferry to Cozumel, quite a few good places to eat beside de tourist traps. Service was outstanding, staff even more friendly and attentive than the ones I’ve met in a resort nearby. Rooftop pool is very underrated: the infinite border and the open view of the sea and a bar is really nice. Would definitely recommend.

This is the best hotel I've stayed in from all my holiday experiences. Service is very fast, kind and listening. You can feel that the guest is king. The valet parking was also top. Very quick and reliable. You just give the keys and everything is well handled. Breakfast was more than good. Very simple but tasty. Besides, you will also get restaurant-like service when having breakfast. The room was very luxurious for the price. You get more then you pay for. I recommend this hotel to stay in Quintana Roo!