TripAdvisor Traveler Rating

The hotel is disorganized and loud (keys do not work, elevator, thin walls). In my opinion and experience, the manager alluded to a racists stereotype between my nationality and that of my friends (tengo tres lenguas). I found the incident very aggravating, but the upper management did nothing to punish or correct the front desk racism. I received a generic copy/paste "sorry" email. The management deceived my friend who spent an additional night by not explaining that his rate did not include breakfast and other things (as he was traveling with me as HHR Diamond)... call it their subtle payback for my email. There are much better properties in Playa del Carmen, save yourself the aggravation, noise, and if you're mixed race (possible racism).

Do not trust any of front desk to you any favors...just like in many areas of Mexico, they are out to take advantage of tourists. When my friend had to leave for emergency and I had to get extra night and asked them to assist me...I was charged about 50% more than if booked online at same time, also thought it included breakfast, they let me give room # and eat, then after I ate told me it was not included in my "over-charged" rate like it was for the rest of my stay. When tell them this and explain at front desk, they laugh about it.

The Fives was absolutely perfect for us. 25 year old couple, stayed for 10 nights. The location is perfect, less than a 2 minute walk from 5th Ave but far enough away that it’s not noisy at night time. Safe location also. Staff were so helpful whenever we needed anything, the rooms were exceptionally clean with great AC and the rooftop pool/bar was gorgeous. We had absolutely no complaints. I would definitely stay again if I were to come back to Playa. Also, it is just 2 corners (3-5 min walk) away from the ADO bus station which brings you to/from the airport for €13 per person.

Our family had an amazing time. One of the best resorts we have been to. Great food & Carlos and Jona the entertainers was so much fun! Great people, great time! El beso foam party at pool was really cool. Will come back.

The Five Downtown hotel is an excellent place to stay. Is unique and very chic. The location basically provide an excellent point to move though all entertainment that you will encounter in playa del Carmen.Room are very clean and hotel well conserved. The infinity pool give you an excellent view of the ocean. Personell in the hotels are very friendly.