TripAdvisor Traveler Rating

My trip started off amazingly due to Briana and Eugenio at concierge services! They really set a different standard to making guests feel special and taken care of. To me this is the most important part of an all inclusive. I don't think establishments really understand the importance of making guests feel special and taken care of but Iberostar and their staff definitely do!! Also there's a gentleman - Octavio - on the golf carts that my daughter can't get enough of. Now she always wants to ride on the carts! Also tip - if anyone forgets sunblock etc - don’t go to the shops it’s super overpriced like crazy overpriced - go to the pharmacy by the carousel it’s reasonable there. During our trip we were constantly looking for things we can do with our toddler (two years old) but most of the activities were for 4 and up and a lot of the all age events happened around 8-10…. That part was a bit difficult cause my daughter I found out here - has a crazy case of fomo and refused to sleep cause she wanted to dance. The property itself was gorgeous but huge, the rooms a bit underwhelming, the food was not something to write home about, but somehow they still managed to check off all the boxes - the people here are just THAT GREAT. Thank you again Briana, Octavio, and Eugenio!

Ricardo, Israel, yoshune were amazing with their beach games!!! Highly recommend!

Just back from Lindo, travel dates were Feb 17-23, 2026. Our party was four adults and one infant. First, the pros: - Felt absolutely safe here, even during the recent unrest. Very grateful for that. - Good location, 30 min from the airport and 10 min from Puerto Morelos. - Our room was updated and clean, and the room service was consistently good. Comfy bed - no complaints. - The grounds are beautiful and meticulously maintained - it's lovely just walking around. (Though anticipate that things are spread out, you'll get your steps in! If you have mobility issues, there are golf carts to run you around.) - The pools are enormous and not too crowded, even when the resort is nearly full - They have clearly made an effort to make the physical spaces unique and enjoyable - Long stretch of soft, white sandy beach (we had pretty substantial waves during our stay, and there was also a fair bit of debris in the water most days; not the resort's fault, obviously. They did their best to keep the beach tidy.) - LOVE their commitment to sustainable seafood and eliminating single-use plastic; the water purification/refill stations are plentiful and conveniently located - We enjoyed seeing the wildlife around: birds, iguanas, coati, monkeys, and peccary. None of them were a nuisance, as long as you take your food dishes away when you're done with them. - New and clean gym (though not huge) - several pickleball courts available. Unfortunately, we were disappointed with the following: - While there are many restaurants, there is somehow always a wait (30-45 mins, minimum) unless you have a reservation. But you cannot reserve at several of them, so you have to show up (with your entire party - no sending someone in advance) and then wait. What was confusing is that without fail, once we got in the restaurants were never more than 30% full. Are they under-staffed? It was curious. - With a few exceptions, the service overall was... aloof. Kind of indifferent to the customer experience, I'd say. In some cases, outright rude (only a couple of people) - but mostly just not very empathetic or helpful. Found this surprising. - The food was a bit of a mixed bag. The buffet overall was excellent, though someone in our party did get sick from sushi on the last day. Some of the restaurants were quite good (Olivetti), while others just missed the mark (Under the Sea). No authentic Mexican tacos, unfortunately... but you can get a tourist version. - Tipping: okay, it's "all-inclusive." I also get that staff are perhaps not paid that well, and we were fine with offering additional tips for service. However, it would be nice to get that service *prior to* tipping. Some of the bartenders outright ignored us unless they could see we had a bill in our hand, which was not cool. - You have to do the whole 'go down at 8am and put your stuff on a beach chair or you're out of luck' thing. Not my fave. - The pools close at 7pm and there is no night swimming available, a bit of a bummer - The bar selection is great for poolside blended drinks and there is plenty of cerveza to go around. If you're into scotch or wine... enjoy it at home. ?? Overall, we had a good vacation and the resort met expectations for a 3 to 3.5 star all-inclusive. Some aspects where better. Just know what you're paying for and go in with reasonable expectations. This is not a 5-star experience.

We’ve been visiting this resort for over five years. Over that time we’ve been consistently impressed by the beautiful property; 20 acres of mangroves, palm trees, bright colored buildings/paths, and wildlife. The massive pool isn’t heated but it’s consistently a positive vibe with entertainment, a swim-up bar, ice cream stand, etc. We will always plan travel around experiences and food. The experience of coming to this resort has changed for the positive to include waterslides while continuing to offer rotating daily entertainment (nightly shows are hit or miss) and features like fitness amenities and a shopping center (albeit significantly overpriced ($52 sunscreen)). The food has also evolved since we’ve been going there. The variety and quality for breakfast, lunch, and dinner is excellent for an all-inclusive. However, they struggle occasionally to keep the food stocked and hot on the buffets. In between meals they have a phenomenal drink program (included) with craft cocktails, and the Star Cafes operate like Starbucks throughout the day. We continue to be loyal to Iberostar because of the people. Even when the food isn’t stocked, entertainment is lacking, etc. the people operate as the heartbeat of a memorable experience. Specifically, Moises serves at El Rancho breakfast buffet and the poolside lunch budget. He offers exceptionally attentive service and is guaranteed to keep the positive vibes going throughout your meal. Meanwhile head to the Lindo lobby (as we do daily) for drinks. Cristobal is a master mixologist and Lucy (Luz) is the friendly, knowledgeable waitress you’ve been waiting for. Lucy and Irma (at the larger buffet for breakfast and lunch) have found a way to connect with us personally while we vacation in their world for 8 days each year. Bottom line: come for amenities, natural beauty, and food/drinks…return for people like Moises, Irma, Cristobal, and Lucy!!

The hotel is very nice and we had a great time with the family. Pools, beach, rooms, food, drink all very good. Just two improvement points; 1. Restaurants difficult to make reservations. We arrived on a Saturday and were told that the restaurants which required reservations were all booked until Thursday. 2. We had arranged a cot and a baby bath but they were not in our room. This was very disappointing after a very long journey. Overall it’s a good hotel and we enjoyed our stay.