TripAdvisor Traveler Rating

In the past, between 2009 and 2017 we visited different Iberostar resorts in Mexico on both costs probably 7 times and missed welcoming atmosphere, gardens and beach here. Our family of 5 had 2 rooms in building 51; 1 room ground floor, 2nd room on 2nd floor. Perfect location for us, close to beach and pools. We missed elevators when taking care of our 16 month old granddaughter. Our room was large, with comfortable bed, large dresser, large closet. Housekeeping was excellent. We also had nice robes but no slippers. We were told they are no longer available. Bathroom had large walk in shower, soap, conditioner and shampoo all liquid and in dispenser. Buffet was great, variety of food, so we never had issue not getting what we liked. We also eat early but noticed that it would get very crowded later on. We eat at a-la-carte at night and we liked Under the Sea, Lemon and Spices and was able to eat at La Marina - service and food was great. Beach at Iberostar is beautiful, and inviting for long walks. It did have some sargassum but resort was cleaning it everyday. Did not eat at beach, it did not appeal to me, it was more of grilled, fast food. Beach bathroom could be nicer and cleaner. If we would come back as a family, we would probably book rooms at Maya because of the elevators and access to everything (like buffets, restaurants, bar etc). Don't feel comfortable being told we can't (Maya has great playroom for little kids and we used it). I would like to also mention that Dafne Ortiz (reception) was wonderful and made our 9 night vacation really good, she is very helpful, always smiling and very guests oriented. Thank you again Dafne. Also, thank you Oriole from PR for your input in our experience.

The resort is huge and well kept and not too far from the airport. We travelled during Spring Break so payed a bit more than we would have liked. The staff in all departments were courteous, friendly, and always working so hard. The servers were literally running off their feet. The bartenders we met had a generous pour!! The rooms are spacious and housekeeping kept things tidy. Walls were a bit thin and we could hear the neighbours snoring! Everyone easily found something to eat although at times the food could have been warmer. And for me, it would have been nice to see serving utensils changed out when the food trays were. The nightlife was a bit quiet for the twenty somethings in our group even when they went to the nightclub. The entertainment team were fun and had some great activities. We saw many animals flamingos, coatis, racoons, agoutis, monkeys, and a couple iguanas. A few more lounge chairs may help to accommodate the need but we saw chairs with towels that were not used for hours. Overall, we had a great trip.

Nightmare to book the wedding!!! Beautiful location nice people but the wedding process has been horrible…too many people who don’t know what the other is saying, difficult to get a hold of…have the wedding elsewhere! Reserving the Room block was the worst part

This was truly a great experience. Reception was the most accommodating. Wonderful customer service, very children oriented place. The app works great. Our building concierge made my husband's birthday extra special. Kids club is amazing. We spent a lot of time there, during family time. We enjoyed ice cream at the ice cream place above the pool. Coffee shop is a cool place. I enjoyed macha latte every day. Taco shop is very good. Playgrounds are nice. Entertainment was great. We liked circus show. In general, a lot of attention to details at this resort. We didn't not like any ala carts. Mostly meat oriented. We liked room service. Bring your own floaty for lazy river. Wave pool is amazing for kids. Sadly, couldn't use the ocean much because of seaweed (in October). The main pool wasn't clean enough for us to swim. There are other pools that were better. And I liked lazy river. Racoons are nuisance. They can attack you while you are trying to eat your food at the beach, and they steal things and personal items. Lots of fish in the ocean to observe. Beware that the reception will introduce you to time share (club) sellers and call them a concierge. It's confusing and a waste of time. And a message for sellers-we aren't interested because we are going to different resort chains every time and do not want to be stuck with one chain.

Iberostar Paraiso Lindo - your staff are what really make the resort shine. We found everyone genuinely friendly from the cleaning staff to concierge to bartenders and servers. The entertainment staff are especially fun and outgoing. “Shallalah goodbye” Next are the animals! Aguti, coati, monkeys, peacock, flamingo, iguana! Coati’s are a nuisance but do listen if you clap at them. The babies are adorable. I feel bad for their situation though crawling into the garbage cans and being fed. Third are the grounds! Very well tended! Beautiful gardens. Bring your walking shoes - each resort is long and you put on the steps. Some negative aspects with a bit of positive: The towel saving game is strong here. They have a sign that it is not allowed - but it is. No one enforces not doing it. A couple days on our trip we had difficulty finding seats both at pool and at ocean. Frustrating and maddening when you pay an increasing amount of money to travel here. The food is very good. Lots of fresh fruit, seafood, juices. There is honestly something for everyone. We went to many of the à la carte restaurants and enjoyed them. It is very difficult to get dinner reservations. I was pretty much in the Iberostar app asking if reservations were available - daily - multiple times a day. It was not a pleasurable part of the trip and pretty frustrating. The first come first serve restaurants I had to arrive at 5:30 pm and often would wait 45 min to an hour for our reservation. The buffets can have lines to get in if you eat at peak times (say 9:30 am, 7:00 pm) The pools are cold even in warmer temps of mid March. Wish they were heated for cooler days. Wave pool, lazy river and water slides are very fun. Very nice beach with big waves. Be careful for coral and rocks. Can be dangerous. Love the snack stations with ice cream and beach snacks. We had a few minor issues with a noisy room and bracelet cards that stopped working mid visit but we were helped fast and efficiently. Overall we had a great relaxing holiday.