TripAdvisor Traveler Rating

We have been here two days are are trying to book a flight home. The rooms are filthy. We have changed rooms twice - one was a little less dirty than the other. Room is extremely hot. No fan in bathroom. Bugs in our room. Broken sliding door. No water pressure. We saved for four years and thought we were bringing our children to paradise. We feel duped, deceived, bamboozled. The resort is nothing like the photos. It’s impossible to relax and extremely noisy. We expected things to be expensive, but are just horrified by the prices. $50 for a bottle of sunscreen. $60 for a little friendship bracelet you could get at dollar tree. We are going to go home with a few cell phone pics, sunburn, and probably fleas. Activists are nonexistant. You can go to the pool or the beach. That’s it. The “shows” they offer seem to be put on my the children of the staff. I’m not kidding at all. There are no maps of the resort and no signage. It’s impossible to navigate and we waste so much time just walking in circles trying to get to where we want to go. Food is disgusting and not kept at proper temps. Cheese and milk left out for hours without any ice/cooling. The staff is lethargic and seems defeated. We are constantly being harassed re: timeshare/vacation packages. My family is truly miserable. I would never recommend this place to anyone. Is all of Mexico like this? I don’t know, but I’m not going to find out. We will never, ever return here. I wouldn’t visit this place again if someone paid me.

Everything was good. I didn’t like that they tried selling us a timeshare every time they would see us. We went to 3 restaurants, tapatio, Rancho and hashiru. All three restaurants were very accommodating with our large group of 20 people. The only problem we had was with Marbella at hashiru, who was very rude to me but then a nice gentleman went and got us and sat us down. Wish I would have remembered his name. We had a great time other than that incident.

Amazing vacation! This is our 3rd time returning to Iberostar but our first time at Lindo property. (we did Pariso Beach the past 2 visits) We are a family of 4 with children ages 10 and 14. The grounds are beautiful and very well kept. The beach was perfect with zero seaweed. The food was fantastic and lots to choose from. Drinks were always cold and available. The room was absolutely lovely and always quiet. The Star friends were always working hard to keep guests engaged and having fun through games and activities. The overall service was top notch and there was always someone around willing to help or do what they can to make your stay a positive one. We want to give a huge special shoutout to DAVID at the swim up bar (main pool Lindo) who went above and beyond to make our experience a 5+ star experience. David worked SO hard and my daughters (and we) just loved him. You could tell that he was the fan favourite at the bar with other guests chanting his name when he entered the floor for his shift. I truly hope that management sees this and tells David that he is doing an amazing job and gives him recognition. Honestly, all the workers were amazing. Highlights would include the fire show on the beach followed by dance party – and also the foam party. I hope management realizes how impactful these fun events are in creating fun memories for families. Amazing job. My only complaint is the usual evening entertainment at the main theater. This was for sure lacking. Entertainment needs a redo/facelift for sure – it was cheesy and boring. I do not think that it is right or fair to charge for “upgraded” entertainment and feel that this should be revisited. Otherwise – amazing vacation! Thank you Iberostar! Until next time!

Been here 3 nights and the main gents toilet light has not been working. During the evening it is used often and ends up with a floor deep in urine. Let’s hope they get around to fixing it. Also, the wires of the switch have been exposed all this time.

Alex and Franco from the entertainment team are truly the best - they go out of their way to make everyone happy and have the best vacation. They are also so talented and host foam parties, fire shows, and much more! Thank you Alex and Franco!