We were at Iberostar Lindo from Jan 24th to Feb 7th and we enjoyed every minute of it. The resort was spotless and spacious. The a la carte restaurants were above average and the main buffet restaurant was exceptional with it’s nightly theme night dinners. The staff went out of their way to ensure that our experience was memorable. Special tribute goes to Joe at the Prestige lounge who made our check in experience seamless and Angel who went out of his way to ensure our needs were met at the private club area at the beach. We can’t say enough about the friendliness and excellent service from the entire staff. We can’t wait to return.
Horrible management and food poisoning
Feb 18, 2024
While I wish I could have resolved this with the hotel management and received a refund for several days of illness, I could not, so instead I will share my story here!
Before I get into the bad, I will say the staff here is very kind and works very hard, I feel bad that they work under such poor management who can’t figure out how to use proper food safety, and on top of that the staff works hard to ensure the grounds are beautifully maintained.
My husband and I were looking for a relaxed,romantic vacation. I was thinking with the grounds being so large that we could easily find a quiet place at the beach or pool to read and relax, but there is constantly loud music blasting and vibrating the whole pool and there is an extremely loud 2 hour foam party every other day. If you’re there to party, it’s great, but there aren’t any places to just quietly relax during the day and any beach or pool chairs are quickly taken with beach towels. It wouldn’t be that difficult to create some quieter sections or turn the music down just a slight amount, it doesn’t need to vibrate everything within a mile radius.
We never left the resort, brushed our teeth with the Vero purified drinking water, never drank or ate anything at the Cancun airport, and only ate hot foods that appeared to be food safe and fully cooked. We did have a hot dog on the beach, and a few pieces of cut pineapple. We frequently put food from the buffet on our plates only to realize it wasn’t hot and then we chose to spit it out or not eat it to avoid illness. Regardless of our efforts, we both got very very sick for 3-4 days of our stay. We also spent 40$ on 2 Gatorades and a tiny bottle of Pepto in the hotel store, which is a ridiculous up-charge.
At check-in, we were told we could upgrade for $40 a night to a premium beach room with a jacuzzi and we took it, but the room was very hot and humid. We complained and they turned our room down to 18C instead of 21C but then it was just cold and extremely humid. I’m talking 100% humidity, everything in the room felt damp and or passports even curled in the safe from the humidity. We were going to complain again and move rooms but we were too sick to call by the time we tried the new temperature for a day.
When we went to check out we asked for a refund for the upsell charge for our illness or our extremely humid room and they said we did not complain enough on record to receive a refund for either issue, but they “refunded” us the ADDITIONAL $260 they were going to charge me at checkout for an “environmental fee” which was not stated in any of my booking receipts.
I really really wish I could have liked this hotel but the management ruined it, the grounds are beautiful and the maids and waiters are very kind, but we will not be returning or advising anyone else to stay here. It is not that hard to practice proper food safety in 2024 or compensate guests who are sick with food poisoning and unable to enjoy their stay, get it together Iberostar!
Amazing experience will go back for sure
Feb 17, 2024
Family of four ( 2 parents and 2 girls age 13 and 9), travelled feb 14-21. We’re from US. St. Louis, MO
TLDR: except for lazy river, the resort overall exceeded all expectations and we do plan on returning.
Food: we thought was really outstanding, especially the restaurants. Get the Iberostar app so you can put reservations. The steakhouse was incredible. Buffets were great, no complaints.
Beach: HOLY CRAP so nice, very well kept, tons of room, beautiful gorgous beaches, if you’re a beach person you found your paradise.
People/employees: I usually don’t value this particularly high, but the people here were honestly the best I’ve ever seen, and that’s not an accident, it starts with exceptional management.
Pool: very beautiful and there were a lot of them. They’re not heated, which may be a deal breaker for some. The first few days they were a little too cold to get into, but after some strong sun they were much better.
The lazy river was freezing cold and dirty and basically unusable.
Waterpark: wow, incredible experience, slides were perfect, little kids area also fun a+++++
Grounds: oh my god, breathtaking, an honest Indiana jones adventure just exploring and walking through, it’s like a living breathing museum, perfect.
Animals: everywhere, added to the awesomeness.
A slight negative, seems like there were people everywhere all the time trying to sell you something. In my head I justified it as ‘this is such a great value for the abundance of awesomeness that they have to supplement their revenue. If you ignore it and don’t let it bother you then don’t worry about it, it I can see people being bothered by it if you have a hard time saying no.
Coffee shop: amazing, enough said. I mean, there’s a coffee shop people.
Great time, would recommend and will come back. I didn’t even mention the fact the there are other resorts to explore but if you’re reading this you already know that. Oh yeah, free ice cream stands, just amazing for kids and families.
Great stay at Lindo!
Feb 17, 2024
Recently returned from a week long stay. Resort was beautiful, well maintained. Staff were friendly and service was efficient. Our room was meticulously cleaned each day and fridge restocked. Food was great, we enjoyed all the restaurants except the Mexican but it may have been just our selections.
Pools were clean and we always found chairs in the shade any time of day. This was the first resort we didn’t have to get up at 7am to secure chairs. Beach was beautiful, first few days it was too windy to enjoy but later in the week was much improved. It’s a bit harder to find chairs on the beach late morning.
We really enjoyed our stay and would recommend to others.
Feb 17, 2024
A lot of different activities
At the beach, we had Delfina and Edgar at the bar, hosting us daily with a very lovely service and a nice smile
We had very good time and We will come again
We highly recommend it